Shona Murray

Advanced Reproductive Medicine (U of CO)

Available Lines of Communication

Nurse available by emailDoctor, Nurse available by direct lineNot available by cell phone
Medical SchoolQueens U.
ResidencyQueens U.
FellowshipU. of Kentucky
Colorado Springs
4125 Briargate Pkwy
Colorado Springs, CO 80920
(719) 314-3333
Denver
3055 Roslyn St., Room 230
Denver, CO 80238
(303) 724-8089
On a scale from 0-10, how likely are you to recommend Shona Murray to a friend?
Strongly recommend: 5Neutral: 1Don't recommend: 36.8
9 assessments
  • 56% Strongly recommend (9-10)
  • 11% Neutral (7-8)
  • 33% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
Communication
Poor communication
Excellent communication
Frequency Seen
Rarely saw at appts.
Always saw at appts.
Responsiveness
Poor response time
Excellent response time
On a scale from 0-10, how likely are you to recommend Advanced Reproductive Medicine (U of CO) to a friend?
Strongly recommend: 13Neutral: 1Don't recommend: 87.3
22 assessments
  • 59% Strongly recommend (9-10)
  • 5% Neutral (7-8)
  • 36% Don't recommend (0-6)
9 assessments
0
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
0
Dr. Murray was curt and unsympathetic at times. Did not communicate with the staff about my treatment and was frustrated with me for their mistakes. She did not perform any of the big parts of my transfer. At my final appointment she made incredibly rude comments about my fertility moving forward and the future of our family. She also made very negative assumptions about my condition that were not backed up by any tests whatsoever...
+ Read more
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
0
How was your experience with Shona Murray?
Dr. Murray was curt and unsympathetic at times. Did not communicate with the staff about my treatment and was frustrated with me for their mistakes. She did not perform any of the big parts of my transfer. At my final appointment she made incredibly rude comments about my fertility moving forward and the future of our family. She also made very negative assumptions about my condition that were not backed up by any tests whatsoever.
What one piece of advice would you give a prospective patient of Shona Murray?
Be your own advocate and speak up. Don't trust them to communicate well and ask questions about your care. She would not be the doctor I would choose to see in this practice. Always ask them to test first before they make assumptions about your care. If there is a change in drugs, make sure that all staff are on the same page and that you are not prescribed wrong medications.
During treatment, did you feel like you were treated like a number or a human?
Many mistakes were made, no sympathy or concern. Communication about treatment was extremely poor. Appointments were very brief and comments were made about adoption that were extremely insensitive to our situation.
Describe the protocols Shona Murray used in your cycles and their degree of success.
We used birth control, estrogen patches and vaginal progesterone. We used ultrasounds to check lining and a stitch was put in my cervix for the transfer.
Describe your experience with your nurse.
Many communication issues, messed up medications, forgot to send schedules, sent wrong dates on schedules and failed to follow up. I had to call numerous times in a 3 month period to clear up mistakes, to get correct dates, to handle medication that was given in error and to clarify and follow up on misdirection of my care.
Describe your experience with Advanced Reproductive Medicine (U of CO).
The receptionist is extremely unfriendly and can be rude when asked questions. The nursing staff seems uninformed and made several mistakes in my time there. I had to follow up on things they told me they would take care of and everything seemed disorganized. No one assisted us with understanding the financial pieces and discussing insurance. We were made to feel that using our insurance was wrong and a pain for them. We were also given different pricing by different people, charged for procedures that never took place and got attitude for trying to clarify financial or insurance questions.
Describe the costs associated with your care under Shona Murray.
Our transfer cost in total around 7 thousand including medications.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
0
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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1
Age
29
Treated
2016
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Unexplained
1
She [Dr. Shona Murray] wanted me to bypass clomid and letrozole completely because she didn't believe they had good results (even though I had never tried either of those) and placed me on follistim/gonal f. Although she monitored me very closely, when I did not respond to the medication as she had hoped she began to become openly very frustrated; she told me that she had "never" had a patient like me before and she wanted me to bypass IUI (without trying with clomid/letrozole) and go to IVF. She also quoted the success statistics per cycle of timed intercourse with injections to be the same or higher than an IUI cycle. I'm a RN and we left her care after I spent time reading the medical guidelines and newest published research studies which I was fortunate to have access to- all of which contradicted her approach.
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Age
29
Treated
2016
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI
Diagnosis
Unexplained
1
How was your experience with Shona Murray?
When I first met Dr. Murray she was skeptical that I even had infertility even though we had been trying to conceive for a year and I was convinced there was something wrong. She wanted us to continue trying on our own for several more months and I refused and we began timed intercourse cycles.
What one piece of advice would you give a prospective patient of Shona Murray?
Make sure you are your own advocate and familiarize yourself with different treatment options, etc.
During treatment, did you feel like you were treated like a number or a human?
My first encounter with Dr. Murray I felt like she really cared about me as an individual and would work well with us to achieve our goals of pregnancy. However, as the months progressed she became more blunt, rushed, and sometimes came across as uncaring.
Describe the protocols Shona Murray used in your cycles and their degree of success.
Began with timed intercourse cycles. She wanted me to bypass clomid and letrozole completely because she didn't believe they had good results (even though I had never tried either of those) and placed me on follistim/gonal f. Although she monitored me very closely, when I did not respond to the medication as she had hoped she began to become openly very frustrated; she told me that she had "never" had a patient like me before and she wanted me to bypass IUI (without trying with clomid/letrozole) and go to IVF. She also quoted the success statistics per cycle of timed intercourse with injections to be the same or higher than an IUI cycle. I'm a RN and we left her care after I spent time reading the medical guidelines and newest published research studies which I was fortunate to have access to- all of which contradicted her approach.
Describe your experience with the nursing staff.
The nurses were wonderful and probably the reason I stayed as long as I did. Jeanie did most of my monitoring appointments and was always so incredibly kind. She comforted me many times when I was in tears about the results of the ultrasound. She also was incredibly thoughtful about preserving my privacy during ultrasounds (such as keeping the room dark, drape in place, etc). The few ultrasounds I had with Dr. Murray she kept the lights bright, and threw the drape completely off me.
Describe your experience with Advanced Reproductive Medicine (U of CO).
Strengths: Small office which makes it easier to not feel like a number. Typically don't have to even sign in after the 2nd appointment. Nurses are amazing. Lab technicians are also very kind. Weaknesses: ultrasounds were never completed on Saturday only Sunday which I felt for optimal timing should be open 7 days a week. Weekend appointments are with whoever is on call and they don't convey their results to the primary doctor. I had a cycle cancelled due to lack of communication between the on call provider. Monitoring appointments typically ALWAYS ran behind by about 1 hr. Billing can be difficult to coordinate with insurance-I was told my insurance definitely would not cover IUI which turned out to be false.
Describe the costs associated with your care under Shona Murray.
Most was paid by insurance
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
1
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
26
Treated
2016
Success with this Doc
No
Treatment
14 Fertility Medications
Diagnosis
Tubal Blockage
8
Dr. Murray was very knowledgeable. She seemed to understand the burden that infertility carries too.... She was very caring. Her bedside manner was exceptional. She thought IVF was our only option but still tried her hardest with injections to achieve pregnancy.... We did approximately six cycles of gonal-f with trigger shot one of those cycles we added in menopuer (sp?) and cetrotide (sp?). The idea was to get follicles on my left ovary that had an open tube.
+ Read more
Age
26
Treated
2016
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
14 Fertility Medications
Diagnosis
Tubal Blockage
8
How was your experience with Shona Murray?
Dr. Murray was very knowledgeable. She seemed to understand the burden that infertility carries too. She would comfort to the best of her abilities after every failed cycle and had a positive attitude moving forwars. My only complaint I had is that I wanted a surgery done to get me a set in stone diagnosis and to remove my hyrdo. She refused to do the surgery saying that it wouldn't make a difference. After seeing a new doctor I found out that my blockage was on the wrong side and a hydrosalpinx really does "make a difference".
What one piece of advice would you give a prospective patient of Shona Murray?
If you feel like something needs to be done to benefit you before moving on to ivf be vocal and firm about it.
During treatment, did you feel like you were treated like a number or a human?
She was very caring. Her bedside manner was exceptional. She thought IVF was our only option but still tried her hardest with injections to achieve pregnancy. She understood that with Tricare not covering IVF that we couldn't afford it.
Describe the protocols Shona Murray used in your cycles and their degree of success.
We did approximately six cycles of gonal-f with trigger shot one of those cycles we added in menopuer (sp?) and cetrotide (sp?). The idea was to get follicles on my left ovary that had an open tube. The radiologist who did my hsg had been wrong about my diagnosis and my left side was blocked all along. All in all no cycles worked.
Describe your experience with your nurse.
Jenny was the nurse who did most of my ultrasounds for monitoring. She is the sweetest, most caring nurse I have ever met in all my years of seeing doctors for infertility.
Describe your experience with Advanced Reproductive Medicine (U of CO).
The clinic is very clean and organized. It was very rarely busy so they gave me the feeling that I was a person and not a number. There wasn't ever any confusions an who you were. The ladies at the desk after a few times knew your name and little bits of about you so that made for a more personable experience.
Describe the costs associated with your care under Shona Murray.
Everything was covered by Tricare for me. There was one time they coded something wrong and I got a bill but once I called they corrected it the same day.
8
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
I really enjoyed working with Dr Murray and her team. I feel like my health and and how I felt about my care where their top priority. I also really appreciate how if I had any questions after an appointment all I needed to do was email my nurse or call the clinic in which case my questions were always answered In a timely manner. ..I really like how she doesn’t sugarcoat, she just tells it like it is and I really appreciate it. You can tell that she values each and everyone of her patients and their care is her top priority.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European, Latino, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
How was your experience with Shona Murray?
Dr Murray is a great doctor and is absolutely wonderful at what she does. I really like how she doesn’t sugarcoat, she just tells it like it is and I really appreciate it. You can tell that she values each and everyone of her patients and their care is her top priority.
What one piece of advice would you give a prospective patient of Shona Murray?
I would tell a prospective patient that they are in great hands!
During treatment, did you feel like you were treated like a number or a human?
I really enjoyed working with Dr Murray and her team. I feel like my health and and how I felt about my care where their top priority. I also really appreciate how if I had any questions after an appointment all I needed to do was email my nurse or call the clinic in which case my questions were always answered In a timely manner. Dr Murray and her staff value each and every patient that walks through their doors and really do try their hardest to help people reach their goals of creating a family. I would recommend this team to anyone I know struggling to conceive.
Describe the protocols Shona Murray used in your cycles and their degree of success.
If I remember correctly I’m pretty sure I was on an agonist Proto call. I was prescribed Gonal-F, menopur and cetrotide. The only bump in the road we had with these medicines was that I was a slow responder and we had to increase the dose at one point. Other than that everything went smoothly. When it came to egg retrieval we discovered that my egg quality is not very good but that is because of past medical history.
Describe your experience with your nurse.
Genie is absolutely wonderful and makes you feel welcomed and a little less nervous when you’re in her presence. She’s great at explaining medications and how to administer them, and Addressing any questions you may have in a timely manner.
Describe your experience with Advanced Reproductive Medicine (U of CO).
I couldn’t be happier with this clinic. I think they are the best and I would recommend them to everyone I know. Everyone strives to help you along this process and make it go as smoothly as possible. The clinic is clean and the front desk staff has always been welcoming.
Describe the costs associated with your care under Shona Murray.
We were completely self pay as our insurance didn’t have any ivf coverage. However prices were Discussed with us Before we even started.
10
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 34
Treated
2011 - 2013
Success with this Doc
Yes
Treatment
7 IUI, 1 IVF
Diagnosis
Anovulation, PCOS, Other
10
Dr. Murray was amazing. She really talked me through everything and she took into consideration my feelings and what I wanted and how I wanted to proceed in terms of treatment plans....I suffer from PCOS so they had to watch for OHSS. So they did entry of monitoring. I was surprised when they for 21 eggs. 17 fertilized through icsi and 8 made it to 5 day blasts.
+ Read more
Age
32 - 34
Treated
2011 - 2013
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 IUI, 1 IVF
Diagnosis
Anovulation, PCOS, Other
10
How was your experience with Shona Murray?
Dr. Murray really does recommend what she thinks is best but if you have other feelings she will listen and take your wants into consideration as well.
What one piece of advice would you give a prospective patient of Shona Murray?
As with the entire journey, be your own best advocate. Be educated and if you feel you should be taking a more or less aggressive course of treatment say something.
During treatment, did you feel like you were treated like a number or a human?
Dr. Murray was amazing. She really talked me through everything and she took into consideration my feelings and what I wanted and how I wanted to proceed in terms of treatment plans.
Describe the protocols Shona Murray used in your cycles and their degree of success.
I suffer from PCOS so they had to watch for OHSS. So they did entry of monitoring. I was surprised when they for 21 eggs. 17 fertilized through icsi and 8 made it to 5 day blasts.
Describe your experience with your nurse.
The staff is amazing at the office. I had grown close to many. A few of the girls even held the local Resolve infertility support group which provided me with all the support I needed through many difficult times.
Describe your experience with Advanced Reproductive Medicine (U of CO).
I think their team of embryologists are wonderful. Very skilled. They have two locations, one in Colorado Springs and one in Denver. All retrieval and transfers are done up in Denver. But all monitoring can be done in Colorado Springs which was convenient to me. They really try to help make sure they are using what insurance benefits are available. And if there are any trials or anything to try those as well.
Describe the costs associated with your care under Shona Murray.
I believe my IVF cycle was around $15,000 with meds and embryo storage. IUI cycles were around $3,000 with meds.
10
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
30 - 32
Treated
2014 - 2016
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Anovulation, PCOS
3
She [Dr Shona Murray] seems very knowledgeable and that is important, but she didn't seem invested in my treatment at all...care is not personalized to me, I feel like she treats me as just another case...our treatment started with femara as we had tried clomid for 4 cycles with my gynecologist. she raised my level of femara each cycle or added a steroid (cant remember the name now) each cycle I would show a follicle and all but one cycle used ovidrel to induce ovulation. the last cycle we used ovidrel and iui.
+ Read more
Age
30 - 32
Treated
2014 - 2016
Success with this Doc
No
Race
Latino, Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation, PCOS
3
How was your experience with Shona Murray?
she seems very knowledgeable and that is important, but she didn't seem invested in my treatment at all. she is not passionate about what she does,
What one piece of advice would you give a prospective patient of Shona Murray?
be ready to be your own advocate ask a lot of questions, and do your own research on what may be good for your individual case of infertility
During treatment, did you feel like you were treated like a number or a human?
care is not personalized to me, I feel like she treats me as just another case
Describe the protocols Shona Murray used in your cycles and their degree of success.
our treatment started with femara as we had tried clomid for 4 cycles with my gynecologist. she raised my level of femara each cycle or added a steroid (cant remember the name now) each cycle I would show a follicle and all but one cycle used ovidrel to induce ovulation. the last cycle we used ovidrel and iui.
Describe your experience with the nursing staff.
caring compassionate knowledgeable and caring
Describe your experience with Advanced Reproductive Medicine (U of CO).
they are very quick to return messages and reschedule appointments when treatments demand so, even if it is on the weekend. very kind very helpful
3
Doctor
Shona Murray
Communication
Compassion
Explained risks
Adaptability
4
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Poor Egg Quality, Tubal Blockage
9
[Dr. Shona Murray] Very compassionate . Understood frustration associated with treatment. Treated me as as individual. Available to review all questions. I always felt as if I understood the process . She works well with the rest of the team to explain things. Reviewed all options and did not push me to a particular option. Was very attentive to cost and success of each treatment and left choices to us. We did not feel pushed into a treatment ...
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Poor Egg Quality, Tubal Blockage
9
How was your experience with Shona Murray?
Very compassionate . Understood frustration associated with treatment. Treated me as as individual. Available to review all questions. I always felt as if I understood the process . She works well with the rest of the team to explain things. Reviewed all options and did not push me to a particular option. Was very attentive to cost and success of each treatment and left choices to us. We did not feel pushed into a treatment .
What one piece of advice would you give a prospective patient of Shona Murray?
Go see her!
During treatment, did you feel like you were treated like a number or a human?
Listen to all my questions and gave in depth answers
Describe the protocols Shona Murray used in your cycles and their degree of success.
Due to my low reserve I was placed on a high dose stimulation. I got pregnant and have extra embryos available.
Describe your experience with your nurse.
She was very kind
Describe your experience with Advanced Reproductive Medicine (U of CO).
Answered all questions. Very kind
Describe the costs associated with your care under Shona Murray.
About $15,0000
9
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
IVF
Diagnosis
10
Dr. Murray is very professional and very patient with me. I say this because I can ask a lot of questions. She is very nice and ensures that I fully understand everything. She keeps up on new news that comes out and informs you of the possible outcomes...She goes into depth and takes her time
+ Read more
Age
Treated
Success with this Doc
?
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
10
How was your experience with Shona Murray?
Dr. Murray is very professional and very patient with me. I say this because I can ask a lot of questions. She is very nice and ensures that I fully understand everything. She keeps up on new news that comes out and informs you of the possible outcomes.
What one piece of advice would you give a prospective patient of Shona Murray?
Be very open for the best results.
During treatment, did you feel like you were treated like a number or a human?
She goes into depth and takes her time to ensure you understand the process and what's going on.
Describe the protocols Shona Murray used in your cycles and their degree of success.
I am currently see her and I am trying to get the money together to move forward.
Describe your experience with Advanced Reproductive Medicine (U of CO).
The clinics employees are all great and show compassion for everyone. The staff ensures that everything is taken care of and you understand before leaving. For new patients just make sure you have insurance Information and or referrals before starting anything.
Describe the costs associated with your care under Shona Murray.
I am still in the middle of figuring out financing. Out of pocket I believe is $14,000 plus roughly $5000 for medications and $5400 for genetic testing.
10
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
10
She [Dr. Murray] was very personable and listen to all of my concerns. She gave me all of the information I needed to make my own decisions. She did not tell me what to do, but gave me information to make my own decisions....Listen to what I had to say. Very caring about my issues...Small and intimate. Staff [Advanced Reproductive Medicine (U of CO)] get to know you well. Everyone is pleasant and care about me. Spend time answering my questions. Good experience overall. Occasionally appointments run late. It was a good place to go under a stressful situation....
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
10
How was your experience with Shona Murray?
She was very personable and listen to all of my concerns. She gave me all of the information I needed to make my own decisions. She did not tell me what to do, but gave me information to make my own decisions.
What one piece of advice would you give a prospective patient of Shona Murray?
See her!
During treatment, did you feel like you were treated like a number or a human?
Listen to what I had to say. Very caring about my issues
Describe the protocols Shona Murray used in your cycles and their degree of success.
Trying to get me pregnant without spending a fortune!
Describe your experience with your nurse.
Listened to me
Describe your experience with Advanced Reproductive Medicine (U of CO).
Small and intimate. Staff get to know you well. Everyone is pleasant and care about me. Spend time answering my questions. Good experience overall. Occasionally appointments run late. It was a good place to go under a stressful situation.
10
Doctor
Shona Murray
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less