Serena Dovey

Advanced Reproductive Medicine (U of CO)

Available Lines of Communication

Nurse available by emailNurse available by direct lineNot available by cell phone
Medical SchoolU. of Virginia
ResidencyHarvard
FellowshipU. of Pittsburgh
Colorado Springs
4125 Briargate Pkwy
Colorado Springs, CO 80920
(719) 314-3333
On a scale from 0-10, how likely are you to recommend Serena Dovey to a friend?
Strongly recommend: 1Don't recommend: 26.3
3 assessments
  • 33% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 67% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
Communication
Poor communication
Excellent communication
Frequency Seen
Rarely saw at appts.
Always saw at appts.
Responsiveness
Poor response time
Excellent response time
On a scale from 0-10, how likely are you to recommend Advanced Reproductive Medicine (U of CO) to a friend?
Strongly recommend: 13Neutral: 1Don't recommend: 87.3
22 assessments
  • 59% Strongly recommend (9-10)
  • 5% Neutral (7-8)
  • 36% Don't recommend (0-6)
3 assessments
6
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
No
Treatment
4 IUI, Donor Sperm
Diagnosis
Male Factor, Unexplained
6
I like Dr. Dovey as a person. She communicated well, however I did not feel like our treatment was customized. I feel like it was simply the process they give to most patients looking to do an IUI.
+ Read more
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, Donor Sperm
Diagnosis
Male Factor, Unexplained
6
How was your experience with Serena Dovey?
I like Dr. Dovey as a person. She communicated well, however I did not feel like our treatment was customized. I feel like it was simply the process they give to most patients looking to do an IUI.
What one piece of advice would you give a prospective patient of Serena Dovey?
As always, do your own research and feel comfortable asking questions and other options.
During treatment, did you feel like you were treated like a number or a human?
I felt like our process started out well. However due to the clomid, my uterine lining was thin (6MM). I am obviously not the doctor, but from the research I read, that was too thin to support a pregnancy. I was told it was fine and to move forward with the IUI without estrogen.
Describe the protocols Serena Dovey used in your cycles and their degree of success.
Clomid with ovidrel then the IUI.
Describe your experience with your nurse.
Deanna is great at communicating. She explained everything well.
Describe your experience with Advanced Reproductive Medicine (U of CO).
The clinic was a smaller office in the Stapleton neighborhood. It was easy to make appointments.
Describe the costs associated with your care under Serena Dovey.
Again, our insurance does not cover anything fertility. We had to pay for everything out of pocket. Their costs were not too extreme.
6
Doctor
Serena Dovey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Advanced Reproductive Medicine (U of CO)
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing, Donor Eggs
Diagnosis
3
She [Dr. Serena Dovey] was very nice in general but overall not very good at managing the emotional state of me as a patient and didn’t communicate a lot or very well. She was not the Dr who completed my transfers and I usually left the few appointments I had with her uncertain of what the next steps were...Because it is affiliated with the university I feel like the clinic physicians are up to date on the latest recommendations which is very comforting.
+ Read more
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Race
European, Native American
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, 1 Egg Freezing, Donor Eggs
Diagnosis
3
How was your experience with Serena Dovey?
She was very nice in general but overall not very good at managing the emotional state of me as a patient and didn’t communicate a lot or very well. She was not the Dr who completed my transfers and I usually left the few appointments I had with her uncertain of what the next steps were.
What one piece of advice would you give a prospective patient of Serena Dovey?
Do your research and be prepared for the staff to drop the ball so you can catch it before you end up with canceled and delayed cycles
During treatment, did you feel like you were treated like a number or a human?
The staff were v eye warm and friendly while you are in the clinic, but the overall care management is very chaotic and several times details started to slip through the cracks until I questioned things
Describe your experience with the nursing staff.
They were very disorganized and I never really felt like they knew what was going on in my case
Describe your experience with Advanced Reproductive Medicine (U of CO).
Because it is affiliated with the university I feel like the clinic physicians are up to date on the latest recommendations which is very comforting. On the other hand, many of the organizational processes felt out of date and slipshod which was disconcerting.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
3
Doctor
Serena Dovey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Advanced Reproductive Medicine (U of CO)
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
IUI
Diagnosis
PCOS
10
When I said I wanted to do IUI, she [Dr. Dovey] didn't question that. She accepted our choice and we made a plan...With my history with PCOS and clomid, she suggested we use letrazole and booster shots...She really reviewed our history before each visits. She obviously cares and gives us information in easy to digest ways. She explains it fully, and never rushes me during appointments. I feel very comfortable with her, and feel understood...She is a very kind lady, who really takes the time to fully explain all the details of my health issues, the IUI process, and everything in between. I never feel rushed with her. I am so thankful to feel understood and cared about.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European, East Asian
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
IUI
Diagnosis
PCOS
10
How was your experience with Serena Dovey?
She really reviewed our history before each visits. She obviously cares and gives us information in easy to digest ways. She explains it fully, and never rushes me during appointments. I feel very comfortable with her, and feel understood.
During treatment, did you feel like you were treated like a number or a human?
She is a very kind lady, who really takes the time to fully explain all the details of my health issues, the IUI process, and everything in between. I never feel rushed with her. I am so thankful to feel understood and cared about.
Describe the protocols Serena Dovey used in your cycles and their degree of success.
With my history with PCOS and clomid, she suggested we use letrazole and booster shots. Because we've done so many rounds of clomid without success, she is starting us at the middle dosage of letrazole. I am so glad to not feel like we're wasting a month of time on a lower dosage. When I said I wanted to do IUI, she didn't question that. She accepted our choice and we made a plan.
Describe your experience with the nursing staff.
It's a relatively small clinic, so I interact with most of the staff at each visit. They are kind and compassionate. they keep me chatting, which I find helpful during this stressful time.
Describe your experience with Advanced Reproductive Medicine (U of CO).
They are easy to work with. Clear in instructions. And straightforward.
Describe the costs associated with your care under Serena Dovey.
We are paying cash, and they offer a 40% discount for cash patients. I appreciate that greatly!
10
Doctor
Serena Dovey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less