University of Utah

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
SLC
675 Arapeen Way
SLC, UT 84108
(801) 581‑3834
South Jordan
5126 W. Daybreak Parkway
South Jordan, UT 84095
801-213-4500
On a scale from 0-10, how likely are you to recommend University of Utah to a friend?
Strongly recommend: 15Neutral: 6Don't recommend: 28.6
23 assessments
  • 65% Strongly recommend (9-10)
  • 26% Neutral (7-8)
  • 9% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
523
Annual Cycles National Avg.
344
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23 assessments
4
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
4
The biggest problem was that I could never get in touch with them [University of Utah fertility staff] when I needed to. Case in point -- I needed to have a D&C after my miscarriage. The scheduler left a voicemail with an appointment time that didn't work for my work schedule. I left two voicemails and sent two emails over the next 48 hours, and no one ever got back to me.
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Age
34 - 35
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
4
Describe your experience with University of Utah.
I do not think that they are using the most up to date protocols. They also rotate the doctors through multiple locations, so I often had to drive much further than I would have liked to see my doctor on certain days.
During treatment, did you feel like you were treated like a number or a human?
Dr. Moore spent significant time with my husband and me during our appointments. He made sure to answer all of our questions and never rushed us.
Describe your experience with your nurse.
In general, most of the nurses I saw were compassionate and kind. The U of U patient portal is also very good for communicating with the nurses. My biggest frustration was the inability to ever speak to a nurse on the phone. No one ever answers the IVF nurse line. It says they will return messages within 24 hours, but I found that not to be true. I had better luck with emailing and getting an emailed response back, but there were times when I just wanted to speak to someone and found it so frustrating not to be able to. For example, I did my HCG tests out of state, while traveling. The lab order did not have all the information the lab needed to do the test. I just needed to get a nurse on the phone to provide the missing information -- instead, I sat at the lab for an hour waiting for one of the nurses to email me back.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Andrew Moore?
I liked Dr. Moore as a person; however, I felt that the protocol was not optimized for my particular circumstances. It seemed like all patients get pretty much the same protocol with just the medication amounts changed. I had done some reading online about diminished ovarian reserve, and there were a lot of opinions that birth control should be used sparingly for DOR patients, whereas Dr. Moore wanted me on them for 5 weeks. I sent him a note asking whether this was the right protocol but never heard back. I wished I had refused to go forward until hearing his justification for that protocol.
What one piece of advice would you give a prospective patient of Andrew Moore?
I would not recommend the U of U clinic if you have a more complex fertility problem, as I don't think they have the most cutting edge protocols.
Describe the protocols Andrew Moore used in your cycles and their degree of success.
I was on birth control for five weeks, then Gonal-F, Menopur, and Saizen. I started Cetrotide on day 6 and triggered at day 8. They retrieved 6 eggs, did not do ICSI, and 2 fertilized. Both made it to day 5, although 1 was only a morula. We transferred the blastocyst and I had a positive pregnancy test, but a miscarriage at 8 weeks. The morula did not survive to day 6 for freezing.
Describe the costs associated with your care under Andrew Moore.
$8,900 for the IVF cycle (no ICSI). The medications came to about $5,000.
4
Doctor
Andrew Moore
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
32 - 36
Treated
2012 - 2016
Success with this Doc
No
Treatment
1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Male Factor
7
I met with several different nurses [at University of Utah] and they were all very sweet and down to earth. Easy to talk to, and got the job done!... I like that when I go in I don't know people there. Infertility can be difficult especially if you have to explain it to others! They were very respectful of privacy, and didn't make a big deal out of small things.
+ Read more
Age
32 - 36
Treated
2012 - 2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Male Factor
7
Describe your experience with University of Utah.
I like that when I go in I don't know people there. Infertility can be difficult especially if you have to explain it to others! They were very respectful of privacy, and didn't make a big deal out of small things.
During treatment, did you feel like you were treated like a number or a human?
Erica was very kind, quick to respond to emails, answer our questions and give us excellent advice.
Describe your experience with the nursing staff.
I met with several different nurses and they were all very sweet and down to earth. Easy to talk to, and got the job done!
How was your experience with Erica Johnstone?
She seemed very calm and sure. The only thing that I could complain about was her ice cold hands and her "limp-fish" handshake. Haha, but other than that she was kind and happy and gave us great confidence in her and the clinic.
What one piece of advice would you give a prospective patient of Erica Johnstone?
If you choose to see Dr. Johnstown, you will be in good hands...cold hands, but good hands. ;) She will take good care of you. Be optimistic and hopeful, it's all worth it!
Describe the protocols Erica Johnstone used in your cycles and their degree of success.
I started with a birth control cycle, I think that it lasted a couple months, then we began the hormones to prepare my uterus for a frozen transfer. After a couple ultrasounds, things looked really good and we transferred our last embryos. The embryos we're not of the great quality, so we transferred all 3. Knowing that perhaps a couple might not make it. We were thrilled when we found out we were pregnant!! After 10 days we got to see the tiny embryo and knew that one had made it! I saw my regular obgyn after that at 8 weeks and at 13 weeks. At my 18 week check up we were saddened to discover no heartbeat and a loss of the baby. :( possibly an umbilical accident or an embryo problem. It was heartbreaking. I let Dr. Johnstown know and she was so kind. I felt better after reading her emails.
Describe the costs associated with your care under Erica Johnstone.
Appointments just to visit my Dr were about 450.00 frozen transfer cycle costs came to about $5000.00 total. Most if that is for the medications.
7
Doctor
Erica Johnstone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
25
Treated
2015
Success with this Doc
Yes
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Male Factor
8
Overall, this clinic was great. The staff was kind, helpful and knowledgeable. At 8 weeks pregnant I started bleeding heavily. I called the clinic and they got me in for an ultrasound the very next morning to make sure everything was fine. The doctor on call was so kind. After our ultrasound and everything looked good, she scheduled us for another a few weeks later for peace of mind....We did a guarantee program. We paid $16,000 for one fresh cycle and two frozen of IVF with ICSI. This cost covered appointments, ultrasounds, retrivial, transfer, and shots administered at the clinic. It did not cover medications. I believe we paid around $3,000 for shots and other drugs. The guarantee program did not include the extra ultrasounds I had after I became pregnant.
+ Read more
Age
25
Treated
2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Male Factor
8
Describe your experience with University of Utah.
The only downside, is that the clinic is up by the University of Utah in Salt Lake. I live in Riverton so the driving back and forth so many times was tiresome. Overall, this clinic was great. The staff was kind, helpful and knowledgeable. At 8 weeks pregnant I started bleeding heavily. I called the clinic and they got me in for an ultrasound the very next morning to make sure everything was fine. The doctor on call was so kind. After our ultrasound and everything looked good, she scheduled us for another a few weeks later for peace of mind.
During treatment, did you feel like you were treated like a number or a human?
Dr. Moore was always straight forward but kind. He always let us know what to expect. Him and his staff were readily available when we had questions. In fact, on the night of our trigger shot for IVF, we were unsure of the dosage and were able to reach him at home to confirm the correct dosage. I would definitely recommend Dr. Moore and the U of U fertility clinic to a friend.
Describe your experience with your nurse.
Heidi was great at making sure you knew what to do and what was coming next. She was really straight forward. At first, I thought she was a little cold, but as I got to know her better I realized that was just her personality and that she is a great nurse!
How was your experience with Andrew Moore?
Dr. Moore was great! He was kind. He was frequently running a little late because he will take extra time with his patients to answer any questions that they may have. Once, the receptionist had mis-typed that our appointment was supposed to 15 minutes instead of 45. Dr. Moore didn't have us reschedule, he made the time to meet with us for the 45 minutes and answer our questions.
What one piece of advice would you give a prospective patient of Andrew Moore?
Be patient. He may be running late but that is because he is taking good care of his patients.
Describe the protocols Andrew Moore used in your cycles and their degree of success.
In our first appointment, he looked over our past tests and suggested that we have another semen analysis completed. The analysis came back showing low sperm motility. From there he suggested a sperm penetration test. That test came back negative. He suggested that we skip IUI or regular IVF because of the results of the test. Thus saving us money in the long run. We did IVF w/ICSI. I was on birth control pills for one month prior. From there, I began taking Menopur then added citrotide. (I can't remember the exact dosage). I went in for an ultrasound every other day during this time to measure my follicle growth. On day 11, I took a trigger shot of HCG and Lupron. A day and half later, I had my retrieval where they retrieved 15 eggs, 9 of those eggs fertilized and 5 made it to day 5. After retrieval, I began taking Crinone (progestrone) and estrogen which I continued until week 10 of pregnancy. We did a day 5 transfer. All of our embryos were average quality. We decided to only transfer one at the encouragement of our doctor. After transfer I was given a dose of Lupron to encourage implantation. This cycle resulted in pregnancy and I am currently 17 weeks pregnant with a healthy baby boy.
Describe the costs associated with your care under Andrew Moore.
We did a guarantee program. We paid $16,000 for one fresh cycle and two frozen of IVF with ICSI. This cost covered appointments, ultrasounds, retrivial, transfer, and shots administered at the clinic. It did not cover medications. I believe we paid around $3,000 for shots and other drugs. The guarantee program did not include the extra ultrasounds I had after I became pregnant.
9
Doctor
Andrew Moore
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
45
Treated
2016
Success with this Doc
No
Treatment
6 IUI, 2 IVF, Donor Sperm
Diagnosis
Poor Egg Quality
7
Strength [of Univ of Utah]: local, easy to contact, prompt, good communication via My chart (email). Weaknesses: inconsistencies between what doc says & business office in regard to financial matters. And as I keep saying, too much time spent with techs & nurses, not enough time with Docs, especially for the significant out of pocket expenses.... Lee Cherie Booth is amazing. End of story. The rest of the nursing staff seems so-so compared to a few years ago. Too many techs, not enough time with the Doc.
+ Read more
Age
45
Treated
2016
Success with this Doc
No
Race
European, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 2 IVF, Donor Sperm
Diagnosis
Poor Egg Quality
7
Describe your experience with University of Utah.
Strength: local, easy to contact, prompt, good communication via My chart (email). Weaknesses: inconsistencies between what doc says & business office in regard to financial matters. And as I keep saying, too much time spent with techs & nurses, not enough time with Docs, especially for the significant out of pocket expenses.
During treatment, did you feel like you were treated like a number or a human?
I felt (whether actual or perceived, I don't know) like he was judging (very discretely) my status as a single mom, and possibly, again very subtly, my non-membership in the dominant faith in Utah).
Describe your experience with your nurse.
Lee Cherie Booth is amazing. End of story. The rest of the nursing staff seems so-so compared to a few years ago. Too many techs, not enough time with the Doc.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Matthew Peterson?
He is very intelligent, and has a fair/good bedside manner. Unfortunately, he wasn't involved enough in my monitoring (compared to previous IVF doc); techs & nurses did everything after the initial consultation until the retrieval. I was disappointed, and didn't FEEL like he was involved enough (although he said he reviewed every lab & Ultrasound). In fairness, at the completion of the failed IVF Cycle I told him how I felt, and he said he could be more involved in future cycles. One final dissatisfaction: he says things about financial matters and then the clinic business office contradicts him. Very frustrating.
What one piece of advice would you give a prospective patient of Matthew Peterson?
Tell him that you want HIM to do your monitoring ultrasounds himself...not the techs.
Describe the protocols Matthew Peterson used in your cycles and their degree of success.
Supplements: Pregnitude, L-Arginine, Baby Aspirin, DHEA, COENZYME Q 10, Melatonin, Serovital. Meds: Clomid, Cetrotide, Menopur, Gonal F, and Pregnyl trigger.
Describe the costs associated with your care under Matthew Peterson.
Roughly $19,000 -20,000 for IVF cycle (egg retrieval), meds, and genetic screen. Another $4-500 for FET & meds.
7
Doctor
Matthew Peterson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
26 - 28
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
4 IUI, IVF
Diagnosis
Endometriosis
10
Our sweet nurse [at the University of Utah-SLC] was the perfect partner to Dr. Peterson. She was so warm, and so supportive. If I had questions, which I did. She was so quick to respond. She was everything I could have hoped for in a nurse through this process... The clinic was so professionally ran. The staff were all sweet, Empathetic and proficient.... He [Dr. Matthew Petereson] is wonderful. Ask as many questions as you want/need. He will answer them, and re-answer them. He knows how overwhelming this process can be
+ Read more
Age
26 - 28
Treated
2014 - 2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Architect
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 IUI, IVF
Diagnosis
Endometriosis
10
Describe your experience with University of Utah.
The clinic was so professionally ran. The staff were all sweet, Empathetic and proficient.
During treatment, did you feel like you were treated like a number or a human?
From the moment I met Dr. Petterson, it was as if we had known eachother forever. He not only treats me like his only patient, but a dear friend. Through this long and sometimes painful process, it can be so overwhelming and stressful. He will hold my hand say "if you were my daughter"... or just hold my hand while I cry. He is brilliant, I more than trust him with this delicate and special endeavor, of helping my husband and I become parents, I depend on him. He calls after clinical hours, to check in me physically and emotionally. He is a life long friend, and a blessing in our lives.
Describe your experience with your nurse.
Our sweet nurse was the perfect partner to Dr. Peterson. She was so warm, and so supportive. If I had questions, which I did. She was so quick to respond. She was everything I could have hoped for in a nurse through this process
How was your experience with Matthew Peterson?
Dr. Peterson has decades of experience and success. He is as warm, kind and empathetic as he is knowledgeable. He made special efforts to check in with me and my husband, individually- to see how we are doing. He knows the importance and sacrifice couples make to have their children, and is so sensitive to that fact. I have never felt like a "number/patient" always a friend. He is a kind and Christlike man, who will be your greatest ally through your infertility journey.
What one piece of advice would you give a prospective patient of Matthew Peterson?
He is wonderful. Ask as many questions as you want/need. He will answer them, and re-answer them. He knows how overwhelming this process can be
Describe the protocols Matthew Peterson used in your cycles and their degree of success.
Ever since the beginning, we have yet to find a "problem" with me or my husband. Not for a lake of testing Given the fact that we are both healthy, with what we can foresee, no issues... Dr. Petterson started me on a birth control, to regulate my cycle. Once it came time I started Gonal-F and menopur. We chose to do a frozen cycle, once time came to implant our frozen embryo, we then began progesterone shots. Dr. Peterson chose a normal dose and schedule for what my "case" was. His approach is, not to throw anything and everything, with hopes of a positive result. He, along with the board of Dr's in the clinic, study my case and decide what route is best.
Describe the costs associated with your care under Matthew Peterson.
14k-18k
10
Doctor
Matthew Peterson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
30
Treated
2016
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Uterine Fibroids
7
Sara [at University of Utah] was amazing at responding to our questions and treatment protocol because Dr. Johnstone became extremely busy after the clinic lost a Dr. She had gone through infertility herself and she was always compassionate and understanding. I felt like she was rooting for us and really cared about our success...This clinic is extremely busy and the Dr.'s are over booked.
+ Read more
Age
30
Treated
2016
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Uterine Fibroids
7
Describe your experience with University of Utah.
This clinic is extremely busy and the Dr.'s are over booked. That being said, I do think the Dr.'s and nurses are knowledgeable and capable.
During treatment, did you feel like you were treated like a number or a human?
Dr. Johnstone was always caring and thorough when we met with her. I felt she was honest about our treatment options and when it was necessary to get more aggressive.
Describe your experience with your nurse.
Sara was amazing at responding to our questions and treatment protocol because Dr. Johnstone became extremely busy after the clinic lost a Dr. She had gone through infertility herself and she was always compassionate and understanding. I felt like she was rooting for us and really cared about our success.
How was your experience with Erica Johnstone?
Dr. Johnstone is a caring and knowledgeable doctor. At times I felt she was much too busy to attend to all her patients and I feel like our care suffered because of it. I do feel like she had our best interests in mind though and wanted to be the least aggressive to save us money and lower the risk of overstimulating me with too much medication. I wish she was available more to answer questions and dictate changes to our treatment plan.
What one piece of advice would you give a prospective patient of Erica Johnstone?
I feel Dr. Johnstone is a caring and highly educated Dr. If she has time for you as a new patient, I would recommend her.
Describe the protocols Erica Johnstone used in your cycles and their degree of success.
My diagnosis is annovulatory PCOS, so Dr. Johnstones goal was to get me to ovulate. In the beginning we tried three cycles with just Femara and I never ovulated despite developing mature follicles. Then we moved to femara plus a trigger shot to force ovulation combined with timed intercourse. I was able to get pregnant through this method, but I miscarried. Since it was my second miscarriage, we did testing on the fetus and myself, but everything came back normal. After the miscarriage, I retained tissue so we had to perform a sonohysterogram and then a hysteroscopy to remove the tissue and see if any problems inside my uterus could be causing my miscarriages. When I started the femara again after the miscarriage, my body didn't respond. So we had to double the days I took the meds, 10 days instead of 5. We continued with the trigger shot and timed intercourse but moved to IUI after that was unsuccessful twice. We never did injectables because she was afraid I would over respond even to a low dose and we would be forced to cancel an IUI because of the risk of multiples.
Describe the costs associated with your care under Erica Johnstone.
IUI cost $360 just for the procedure. Each follicle monitoring ultrasound was $230. Each trigger shot was $40. Appointments to meet with Dr. Johnstone were $265. The hysteroscopy was covered by insurance but would have been $460 if it hadn't been.
7
Doctor
Erica Johnstone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
33
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
9
[University of Utah is a] Nice facility that feels personal. They managed things efficiently and were excellent communicators. The mychart system is also very helpful for keeping track of information and seeing doctors notes or even asking questions. Each person I dealt with was professional and helpful...Meg [nurse] was amazing. I had to get my frozen embryos sent from another state and she handled everything so smoothly. She micro-managed every detail and made sure that nothing was missed and that it was all smooth. She really minimized my stress. So, so grateful for her.
+ Read more
Age
33
Treated
2016
Success with this Doc
No
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
9
Describe your experience with University of Utah.
Nice facility that feels personal. They managed things efficiently and were excellent communicators. The mychart system is also very helpful for keeping track of information and seeing doctors notes or even asking questions. Each person I dealt with was professional and helpful.
During treatment, did you feel like you were treated like a number or a human?
Dr Dorais is very compassionate and sensitive. She spent a lot of time talking about our options and called me several times just to check in and follow up on previous conversations. Her patient care is her greatest strength - very reassuring.
Describe your experience with your nurse.
Meg was amazing. I had to get my frozen embryos sent from another state and she handled everything so smoothly. She micro-managed every detail and made sure that nothing was missed and that it was all smooth. She really minimized my stress. So, so grateful for her.
How was your experience with Jessie Dorais?
She is very smart and clearly explains all the factors. She is also very kind and you really feel she wants you to have success. In my opinion she is on the conservative side as far as treatment course. She was great to work with, but that being said I did not have success with two ivf cycles so it is hard to recommend fully. If you are looking for a patient, kind doctor that will clearly and carefully explain things she is excellent. Also, she did leave the clinic for another local clinic in the middle of my second cycle.
What one piece of advice would you give a prospective patient of Jessie Dorais?
Come prepared with your questions and she will always answer them and give you the research to validate them.
Describe the protocols Jessie Dorais used in your cycles and their degree of success.
I did 2 frozen embryo transfers with dr Dorais. Both were mostly the same protocol with lupron injections, oral meds (can't remember name!) and the mm progestorone injections. I was allergic to progestorone and switched to crinone vaginal cream. Cycles were treated the same except with an addition of an endometrial scratch procedure before the 2nd Ivf.
Describe the costs associated with your care under Jessie Dorais.
About $3500 for a frozen cycle, plus medications
8
Doctor
Jessie Dorais
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
28
Treated
2014
Success with this Doc
No
Treatment
1 IVF
Diagnosis
0
I tried talking to the nurse [at University of Utah], Dr Moore himself, the office manager, everyone in the office about how awful their service was and how I was not getting adequate treatment. In the moment they always apologized and assured me that things would get better, that theyd get back to me more promptly, that things would change and they NEVER would! I tried to be patient and give them the benefit of a doubt to fix things, but I felt like it got to the point that they just wrote me off and didnt want to help me anymore.
+ Read more
Age
28
Treated
2014
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
0
Describe your experience with University of Utah.
If you're going to go to the U, DONT go to the Orem office! Ive listed all my concerns answering other questions in this survey.
During treatment, did you feel like you were treated like a number or a human?
It wasnt so much that I felt like a number, it was more that I coulsnt ever get the care I needed in a timely manner.
Describe your experience with the nursing staff.
Annie could never do anything in a timely manner. It took her over a week to return any of my phone calls or messages, and when she finally did, it was 1 sentence answers, but never the answers to my questions. (Its all documented on their online portal!) She very rarely knew the answers to any questions I had but she would never find out from someone else for me. She couldn't get my shots ordered or preauthed on time, I had to direct her on what to do most of the time, she never knew what she was doing!! Whenever I voiced my concerns with her ABOUT her, she always acted like she felt so bad for me that I was being treated so bad, like it wasnt HER fault I was having all these problems! I tried to be so patient and understanding with her, but it was like beating a dead horse. I think if it wasnt for her, I would have stayed at their clinic, because I really did like Dr Moore until he started blowing me off. I had talked to other nurses in their slc office who were always so prompt and helpful but they always had to redirect me back to Annie because he was Dr Moores nurse. SO FRUSTRATING!!!!
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
How was your experience with Andrew Moore?
In the beginning, we LOVED Dr Moore! He was treating my aggressive endometriosis to prolong another surgery and to prep for eventual conception. He gave me lots of options, but everything went downhill when he started me on Lupron. Lupron causes horrific side effects when first started and has to be injected in a timely manner to be effective. Out of the 6 injections I had, only 1 OF THEM was on time, which led me to have all these horrific, yet TOTALLY AVOIDABLE side effects. His nurse either couldnt get the injection ordered on time, preauthed in time, really simple and EASY tasks, and would take up to 1 WEEK or longer to get back to me about ANYTHING! I tried talking to the nurse, Dr Moore himself, the office manager, everyone in the office about how awful their service was and how I was not getting adequate treatment. In the moment they always apologized and assured me that things would get better, that theyd get back to me more promptly, that things would change and they NEVER would! I tried to be patient and give them the benefit of a doubt to fix things, but I felt like it got to the point that they just wrote me off and didnt want to help me anymore. Ive worked in healthcare for over 10 years so I understand how it works, and I'm an easy going, patient and understanding person at drs offices BECAUSE of that. But this was just assanine at how terrible the service was. I tried everything! I was only supposed to be on Lupron for a few months, but because I couldnt ever get my shots on time, we had to keep starting over. And almost a year and a half later with injections, I still lost my tubes. Whether that was because the Lupron couldnt so its job due to lack of getting injected on time, or what I dont know. But I had perfect tubes when I first saw Dr Moore, and I lost them by the time I was done seeing him, and it will haunt me forever being robbed of my chance to conceive naturally and will always wonder if it was because of my experience there. So whether this was because the nurse didnt have adequate training, support to do her job, or was just that bad at her job, I dont know. But I am so mad at myself for staying under his care for as long as I did, and am hurt that even though I was so patient with them and their constant errors, they eventually stopped caring about treating me and I suffered the ultimate price because of it.
What one piece of advice would you give a prospective patient of Andrew Moore?
If his nurse is still Annie, DONT go there and waste your time!!
Describe the protocols Andrew Moore used in your cycles and their degree of success.
We were trying to treat my endometriosis to prep for possible fertility treatments. It started with Progesteronen but that wasnt aggressive enough so we started Lupron to avoid another surgery. Thats as far as I got with him and then went to another Clinic because of such terrible service.
Describe the costs associated with your care under Andrew Moore.
My insurance paid for my injections so I only had co-pays and a deductible to meet.
1
Doctor
Andrew Moore
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Endometriosis, Male Factor
10
All of the nursing staff [at the Univ of Utah] have been very friendly and helpful. They are all very on top of things and very compassionate. At the clinic it is a nurse that performs the IUI. I've had the same nurse each time and she has been amazing. She explains things really well and answers all questions. She is compassionate and encouraging. She was also good at keeping an awkward and stressful situation very light.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Endometriosis, Male Factor
10
Describe your experience with University of Utah.
I really like the clinic. It is in a convenient location for where I work. It is easy to find. The inside of the clinic is very inviting and everything is run really well.
During treatment, did you feel like you were treated like a number or a human?
Dr. Dorais is the sweetest doctor. You can tell that she genuinely cares about more than just a chart or increasing success numbers. She was very open about next steps and included us in the decision making.
Describe your experience with the nursing staff.
All of the nursing staff have been very friendly and helpful. They are all very on top of things and very compassionate. At the clinic it is a nurse that performs the IUI. I've had the same nurse each time and she has been amazing. She explains things really well and answers all questions. She is compassionate and encouraging. She was also good at keeping an awkward and stressful situation very light.
How was your experience with Jessie Dorais?
Dr Dorais is an amazing doctor. I came to her with a diagnosis of unexplained fertility from a previous RE. She dug deeper and diagnosed me with endometriosis and my husband with low morphology. It was nice to finally have some answers. She was very open and compassionate. She did a great job of explaining things in layman terms. She laid out the options nicely and involved my husband and I in the decision making.
What one piece of advice would you give a prospective patient of Jessie Dorais?
Go see Dr. Dorais! She is amazing!
Describe the protocols Jessie Dorais used in your cycles and their degree of success.
We have only been seeing her for a few months so we do not have any positive pregnancy tests yet, but I am hopeful. After discussing our previous treatments and tests and some of my current symptoms she gave the option to dig a little deeper. I was put on birth control and had a laparoscopy done that same month. She found a mild case of endometriosis. She gave us the option to try naturally or with drugs and IUI. She suggested the IUI's because I was more fertile after have the excision of endometriosis. We tried one month naturally and are now onto our 2nd IUI.
Describe the costs associated with your care under Jessie Dorais.
The costs were pretty typical. I did have insurance to help cover some of it though. They were quite affordable for IUI.
10
Doctor
Jessie Dorais
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
?
Treatment
10 Fertility Medications
Diagnosis
Anovulation, PCOS
9
I really love the nursing staff here [U of Utah]. They reach out to you, and make sure that you understand what's happening...I love the staff here. I really like that the clinic is open on Saturday's, and that I can come in without skipping work. My biggest complaints would be that while most of their doctors are great, I have been to a couple that I would never recommend. They lack a little bit of consistency in their practices. The other complaint that I had is their facilities. The first time that we went their, we went to the hospital, and were impressed with how nice it looked. However, as we got closer and closer to the OBGYN clinic there, the worse it looked.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
10 Fertility Medications
Diagnosis
Anovulation, PCOS
9
Describe your experience with University of Utah.
I love the staff here. I really like that the clinic is open on Saturday's, and that I can come in without skipping work. My biggest complaints would be that while most of their doctors are great, I have been to a couple that I would never recommend. They lack a little bit of consistency in their practices. The other complaint that I had is their facilities. The first time that we went their, we went to the hospital, and were impressed with how nice it looked. However, as we got closer and closer to the OBGYN clinic there, the worse it looked. For a facility that's known to be on the cutting edge, it doesn't look very cutting age, it looks like it's stuck in the 80's. If I hadn't had a good experience with the doctors, I probably wouldn't have gone back.
During treatment, did you feel like you were treated like a number or a human?
I really love the care that Dr Johnstone provided for both my husband and me. While she may not be available all the time, she has excellent staff. When we suffered our first miscarriage, we went to a different doctor that was horrible, but we spoke to the staff there, and she was able to make us an appointment to come in on Monday(the next business day) and talk to us about a plan, and double check that the previous doctor was correct. (He wasn't). She hadn't physically seen us in months, and was still able to remember the conversations that we had. She really seems like she cares about you as a person.
Describe your experience with your nurse.
I really love the nursing staff here. They reach out to you, and make sure that you understand what's happening. They always get back to me when they say they will, and they are always so personable and seem to remember every detail about your health history.
What specific things went wrong at this clinic?
  • Lost appointments
How was your experience with Erica Johnstone?
I have really loved Dr Johnstone. She takes time to visit with you, and make sure every question that you have is answered. She is honest with you, and really tells you like it is, which I really appreciate. She's really hard to get in with, but she's awesome when you can.
What one piece of advice would you give a prospective patient of Erica Johnstone?
Be candid and open with her. Expect her to be extremely open with you about exactly where you're at.
Describe the protocols Erica Johnstone used in your cycles and their degree of success.
I started with 4 different levels of clomid, and 3 different doses of Femara, and then got pregnant, and miscarried. Still trying with Femara.
10
Doctor
Erica Johnstone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
27 - 29
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Male Factor
8
They [U of Utah] were very helpful when we had transfer our embryo's to our new clinic. It does take time to get into a specific doctor, but they try to fit you in as quickly as possible...All of my monitoring appointments were either in the morning before work or they were after I got off. They were very flexible to work with...It was roughly around $15,000-$17,000 for our fresh IVF cycle and that included medicine...
+ Read more
Age
27 - 29
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Male Factor
8
Describe your experience with University of Utah.
When I was a patient there, I was quite pleased with the clinic. They were very helpful when we had transfer our embryo's to our new clinic. It does take time to get into a specific doctor, but they try to fit you in as quickly as possible.
During treatment, did you feel like you were treated like a number or a human?
I loved Dr. Moore. He hadn't seen us in almost two years when we saw him last and he remembered us and was excited for us to do IVF again. When we did our fresh transfer with him, he made sure to answer all of our questions and made us feel like we had a voice in our treatments.
Describe your experience with your nurse.
The little that I worked with Heidi, she was always very helpful. She would respond to emails within a few hours, which was always helpful!
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
How was your experience with Andrew Moore?
Dr. Moore, was just wonderful! We would have stayed with him if our insurance covered him and the clinic. He was just very understanding and seemed excited to work with us again. With our first fresh transfer he explained to us the risks of transferring two embryos and was very helpful.
What one piece of advice would you give a prospective patient of Andrew Moore?
If you have questions, don't be afraid to ask him. He is very thorough and goes over everything!
Describe the protocols Andrew Moore used in your cycles and their degree of success.
I have a blood condition that can lead to blood clots while pregnant, and he was very aware of this and made sure that I took extra precautions especially while I was on the extra hormones that are related to IVF.
Describe your experience with your monitoring appointments.
All of my monitoring appointments were either in the morning before work or they were after I got off. They were very flexible to work with.
Describe the costs associated with your care under Andrew Moore.
It was roughly around $15,000-$17,000 for our fresh IVF cycle and that included medicine.
10
Doctor
Andrew Moore
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
10
I never had to wait long for my appointment [at U of Utah]. They were great with scheduling and in passing along any info to my doctor. The only thing that was hard is that they don't allow children so some sort of childcare would be a nice addition. Other than that I have no complaints...The nursing staff was amazing. They made me feel comfortable whenever I came in. When I was nervous for IUI's or anything else they talked me through it and were comforting.
+ Read more
Age
29
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Unexplained
10
Describe your experience with University of Utah.
I never had to wait long for my appointment. They were great with scheduling and in passing along any info to my doctor. The only thing that was hard is that they don't allow children so some sort of childcare would be a nice addition. Other than that I have no complaints.
During treatment, did you feel like you were treated like a number or a human?
Dr. Dorais took as much time as I needed to answer my questions. I felt like she was really invested in helping me to get pregnant.
Describe your experience with the nursing staff.
The nursing staff was amazing. They made me feel comfortable whenever I came in. When I was nervous for IUI's or anything else they talked me through it and were comforting.
How was your experience with Jessie Dorais?
Dr. Dorais was such a caring doctor. Infertility is a very hard and emotional thing to go through. She had sympathy for me and took the time to answer any questions I had. She drew pictures and was very detailed to help me to understand. When I had set backs she adjusted the plan. She was very responsive throughout the process.
What one piece of advice would you give a prospective patient of Jessie Dorais?
Definitely see Dr. Dorais. I really loved her.
Describe the protocols Jessie Dorais used in your cycles and their degree of success.
We started with clomid. I had a strong side effects so after one month we switched to Letrozole. We then added IUIs and did 3 of those. It was decided between me and Dr. Dorais to take a break to save money, and mentally prepare for IVF. We are now moving forward with IVF.
Describe the costs associated with your care under Jessie Dorais.
$1500 - for iuis and testing/ultrasounds
10
Doctor
Jessie Dorais
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Endometriosis, Tubal Blockage
10
we've decided to stay at the U [of Utah] because of how great our experience has been with the clinic. The wait time is hardly anything, and the communication is excellent, which is very important to me....[Nurses] Very sweet and VERY responsive....Our IUI cycles were around 260 I believe + cost of ultrasound, and trigger shot with meds were less than $40. Surgery costs were as expected...costs at the U seem competitive with other clinics around us.
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
European, Latino
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Endometriosis, Tubal Blockage
10
Describe your experience with University of Utah.
Even though our doctor is moving clinics and we love her, we've decided to stay at the U because of how great our experience has been with the clinic. The wait time is hardly anything, and the communication is excellent, which is very important to me.
During treatment, did you feel like you were treated like a number or a human?
She was so kind and sweet and we really felt like she cared. We trust her very much!
Describe your experience with the nursing staff.
Very sweet and VERY responsive.
How was your experience with Jessie Dorais?
We loved Jessie. She made us feel very comfortable and we trust her judgement. We did 3 IUI treatments with her, as well as a laparoscopy after the 3 failed IUIs which diagnosed some Endo, and we had to have a tube removed. She took great care of us and her bedside manner was SO great! She always made us feel more relaxed, and hopeful.
What one piece of advice would you give a prospective patient of Jessie Dorais?
She just recently left the U clinic, so she's no longer there :(
Describe the protocols Jessie Dorais used in your cycles and their degree of success.
We did 3 IUIs - no known male factor based on semen analysis. First round 50 mg clomid cycle days 3-7 with Ovidrel trigger shot, then IUI after that. Negative pregnancy test. Second round switched to letrozol, 5 mg with ovidrel trigger shot, negative pregnancy test. 3rd round upped letrozol to 7.5 mg with ovdirel trigger shot, still negative pregnancy test.
Describe the costs associated with your care under Jessie Dorais.
Very reasonable. Our IUI cycles were around 260 I believe + cost of ultrasound, and trigger shot with meds were less than $40. Surgery costs were as expected. We're moving onto IVF in May, and costs at the U seem competitive with other clinics around us.
10
Doctor
Jessie Dorais
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
Good communication and responded in an appropriate time frame. Availability worked well with my schedule. Flexible. Friendly front desk staff. I would recommend Utah center for reproductive medicine to anyone who is seeking good quality, and compassionate Care during this hard infertility journey...They billed my insurance correctly to minimize any additional costs and coded it related to PCOS and not necessarily infertility treatment...
+ Read more
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
Describe your experience with University of Utah.
Good communication and responded in an appropriate time frame. Availability worked well with my schedule. Flexible. Friendly front desk staff. I would recommend Utah center for reproductive medicine to anyone who is seeking good quality, and compassionate Care during this hard infertility journey
During treatment, did you feel like you were treated like a number or a human?
Jessie genuinely cares about her patients and their outcomes.
How was your experience with Jessie Dorais?
Jessie Dorais genuinely cares about her patients and their outcomes. If I didn't get the results we we're hoping to obtain we adjusted my treatment plan and were more aggressive with my medications the next cycle. I wasted too many cycles with a previous RE who didn't change my protocol month to month even after my body didn't respond appropriately. Dr Dorias listens and kept me informed.
What one piece of advice would you give a prospective patient of Jessie Dorais?
Best decision I ever made was switching Doctors to her care. Two cycles later I got my BFP.
Describe the costs associated with your care under Jessie Dorais.
Comparable to other clinics. They billed my insurance correctly to minimize any additional costs and coded it related to PCOS and not necessarily infertility treatment.
10
Doctor
Jessie Dorais
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
6 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Other
10
This clinic is very self sustaining within the University of Utah medical clinic, so much so that the switchboard was not always able to connect me to Dr. Stanford and they had trouble locating him in the system. It helps to have the direct line. Dr. Stanford is a specialty provider so he works with a unique methodology of care you would not be able to experience with any other provider at University of Utah and most other clinics.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Other
10
Describe your experience with University of Utah.
This clinic is very self sustaining within the University of Utah medical clinic, so much so that the switchboard was not always able to connect me to Dr. Stanford and they had trouble locating him in the system. It helps to have the direct line. Dr. Stanford is a specialty provider so he works with a unique methodology of care you would not be able to experience with any other provider at University of Utah and most other clinics.
During treatment, did you feel like you were treated like a number or a human?
Dr. Stanford was very personal and took every concern I had very seriously. He was easy to reach and his staff were very helpful as well.
How was your experience with Joseph Stanford?
Dr. Stanford paid attention to every concern I had. He answered every question clearly and with compassion. He outlined what was happening, what would happen, and alternative plans if things went different than expected.
What one piece of advice would you give a prospective patient of Joseph Stanford?
Trust the doctor, he knows what he is doing!
Describe the protocols Joseph Stanford used in your cycles and their degree of success.
I had hormonal testing for a monitored cycle to check for imbalances including follicular tracking. We identified a luteal phase defect, poorly regulated cycles and not producing enough progesterone. I took progesterone in the luteal phase to prevent recurrent miscarriage. When I got pregnant again with the progesterone, I was able to carry my pregnancy instead of losing it early.
Describe the costs associated with your care under Joseph Stanford.
The costs are minimal because they are associated with dealing with pre-existing reproductive health problems which are causing infertility. Since the treatment is focused on dealing with underlying health problems, my health insurance covered all my treatment.
10
Doctor
Joseph Stanford
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Male Factor, Unexplained
10
The nursing staff [at U of Utah] was excellent! They were full of compassion, knowledge and I answered every question I had. I never felt stupid if I asked the same question each appointment. Their reassurance and positivity is essential and so helpful...I checked multiple clinics and they seem to be right in line and very competitive...I wish they had a yoga room so that we could go in and meditate and relax before procedures. Otherwise it was excellent.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Male Factor, Unexplained
10
Describe your experience with University of Utah.
I wish they had a yoga room so that we could go in and meditate and relax before procedures. Otherwise it was excellent.
During treatment, did you feel like you were treated like a number or a human?
Dr Link spent a ton of time with us and checked in with us along the way. All the nurses did a great job too.
Describe your experience with your nurse.
The nursing staff was excellent! They were full of compassion, knowledge and I answered every question I had. I never felt stupid if I asked the same question each appointment. Their reassurance and positivity is essential and so helpful.
How was your experience with Megan Link?
Dr link was compassionate and caring. She spent over an hour with us initially explaining what steps would occur. I thought that she was intelligent, well spoken and answered any and all questions. She is around 35 years old. Dr. Link Has an amazing bedside manner.
What one piece of advice would you give a prospective patient of Megan Link?
Know that you were not going to see her at each appointment.
Describe the protocols Megan Link used in your cycles and their degree of success.
Due to my age Dr. Link said we will try three IUI's and if they were unsuccessful we would move to in vitro in may. We would increase the Clomid as needed. Everything happened exactly as planned and the nursing staff was incredibly diligent in making sure I was comfortable with everything throughout the process. Because I was 41 after three IUI's in vitro was the next step and recommended in order to be more aggressive due to age.
Describe the costs associated with your care under Megan Link.
I checked multiple clinics and they seem to be right in line and very competitive.
8
Doctor
Megan Link
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
– Read less
10
Age
27 - 29
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing (cancer), 1 Embryo Freezing
Diagnosis
Male Factor
10
I have loved the University of Utah! They have state of the art equipment and are willing to help answer questions and put you at ease...For the ICSI IVF it cost us about $10,000...With our first IVF, Dr. Moore was very sweet and honest about the procedure. He called me on the morning I was to go in for my embryo transfer and he told me that in order to get the best quality of embryo we would have to wait another day. The fact that he took the time to call me personally and not have his assistant call meant so much! We just went back into see him for our FET. He walked in and was excited to see us! He asked me how my previous pregnancy went and if I had any problems. He was very intent on listening to the questions that I had.
+ Read more
Age
27 - 29
Treated
2014 - 2016
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, 1 Egg Freezing (cancer), 1 Embryo Freezing
Diagnosis
Male Factor
10
Describe your experience with University of Utah.
I have loved the University of Utah! They have state of the art equipment and are willing to help answer questions and put you at ease.
During treatment, did you feel like you were treated like a number or a human?
Dr Moore, took the time to explain the steps of going through IVF. He was very concerned for my care and my health.
How was your experience with Andrew Moore?
With our first IVF, Dr. Moore was very sweet and honest about the procedure. He called me on the morning I was to go in for my embryo transfer and he told me that in order to get the best quality of embryo we would have to wait another day. The fact that he took the time to call me personally and not have his assistant call meant so much! We just went back into see him for our FET. He walked in and was excited to see us! He asked me how my previous pregnancy went and if I had any problems. He was very intent on listening to the questions that I had.
What one piece of advice would you give a prospective patient of Andrew Moore?
Go in with all questions that you want answered, he's very good about answering them!
Describe the costs associated with your care under Andrew Moore.
For the ICSI IVF it cost us about $10,000
10
Doctor
Andrew Moore
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
[University of Utah was] quiet. Organized. Friendly staff. During a cycle you see many providers...[The nursing staff was] super helpful and responsive. Invested in my outcomes.
+ Read more
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
Yes
Race
European, Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with University of Utah.
Quiet. Organized. Friendly staff. During a cycle you see many providers.
During treatment, did you feel like you were treated like a number or a human?
Dr Dorais is very sensitive and compassionate. She is willing to explain all treatments in as much detail as needed. She did extra research specific to my situation. She called me to check in after a BFN.
Describe your experience with the nursing staff.
Super helpful and responsive. Invested in my outcomes.
How was your experience with Jessie Dorais?
I love Dr Dorais. Great doctor. Very knowledgeable and also very understanding and personable.
What one piece of advice would you give a prospective patient of Jessie Dorais?
Be open with Dr Dorais about your concerns so that she can help make sure they are addressed.
Describe the protocols Jessie Dorais used in your cycles and their degree of success.
Antagonist protocol. Gonal-f 150 per day and menopur 75 per day, for 11 days. Cetrotide for 4 days. Triggered with pregnyl. My dosages were relatively low because of high AMH and concerns around developing OHSS.
Describe the costs associated with your care under Jessie Dorais.
IVF cost included everything but meds all through monitoring, retrieval, transfer and beta.
10
Doctor
Jessie Dorais
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
23 - 26
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
2 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
They [the nurses at University of Utah Fertility] are upbeat without being annoying. They hope for the best but know it doesn't always happen....Also, be patient if he [Dr Moore] is running behind. It's the sign of a good doctor!
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Age
23 - 26
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Moore was always very genuine with his care. He let us know the facts and went into detail on medical treatments. I'm glad he was (and is) our infertility doctor since I know he cares about us. When I miscarried, he was devastated with me and helped me with our next IVF cycle, which worked!
Describe your experience with the nursing staff.
They are upbeat without being annoying. They hope for the best but know it doesn't always happen.
How was your experience with Andrew Moore?
Dr. Moore is very patient and treats every patient like family. Undergoing IVF was a very difficult experience for us and he was so patent and honest at every appointment.
What one piece of advice would you give a prospective patient of Andrew Moore?
Go with questions! Also, be patient if he is running behind. It's the sign of a good doctor!
9
Doctor
Andrew Moore
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 29
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
[Nursing staff at U of Utah] They were helpful and kind...[Treatment costs] 15,000ish...Dr Peterson is my miracle doctor. My fertility diagnosis wasn't good, yet he went forward with what I wanted- IVF using my own eggs. He also saved me and my twins when I had an emergency surgery at 8 weeks. I love Dr Peterson!...He was realistic yet optimistic. He was very kind and treated me like he remembered me and my family, even years later.
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Age
26 - 29
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
During treatment, did you feel like you were treated like a number or a human?
He was realistic yet optimistic. He was very kind and treated me like he remembered me and my family, even years later. I love Dr Peterson!
Describe your experience with the nursing staff.
They were helpful and kind
How was your experience with Matthew Peterson?
Dr Peterson is my miracle doctor. My fertility diagnosis wasn't good, yet he went forward with what I wanted- IVF using my own eggs. He also saved me and my twins when I had an emergency surgery at 8 weeks. I love Dr Peterson!
What one piece of advice would you give a prospective patient of Matthew Peterson?
Dr Peterson is the best and is the most knowledgeable with the most experience.
Describe the protocols Matthew Peterson used in your cycles and their degree of success.
Higher doses of medications to stimulate egg growth
Describe the costs associated with your care under Matthew Peterson.
15,000ish
10
Doctor
Matthew Peterson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
36 - 37
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
1 IUI, Donor Sperm
Diagnosis
None, Other
8
Dr. Keye is practical and upfront. He is supportive but not extremely warm. He is friendly and answers all questions...Dr. Keye was very realistic about the success rate related to my age (I was 35) but was also supportive...About $2500.00 for one round of artificial insemination including all tests and medication...Appointments are at two different clinics but the organization between the clinics is great.
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Age
36 - 37
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, Donor Sperm
Diagnosis
None, Other
8
Describe your experience with University of Utah.
Appointments are at two different clinics but the organization between the clinics is great
During treatment, did you feel like you were treated like a number or a human?
Dr. Keye was very realistic about the success rate related to my age (I was 35) but was also supportive
Describe your experience with the nursing staff.
Friendly and efficient
How was your experience with William Keye?
Dr. Keye is practical and upfront. He is supportive but not extremely warm. He is friendly and answers all questions
What one piece of advice would you give a prospective patient of William Keye?
He is very straightforward. If you need a warm fuzzy Doctor that is not his strength
Describe the protocols William Keye used in your cycles and their degree of success.
i was given 5 days of clomid and a shot
Describe the costs associated with your care under William Keye.
About $2500.00 for one round of artificial insemination including all tests and medication
9
Doctor
William Keye
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
7 Fertility Medications
Diagnosis
Anovulation, PCOS, Unexplained
10
I don't see any issues with the clinic [University of Utah]...They [the nurses] were extremely helpful and always answered questions quickly...started me on clomid and letrozole which didn't work because I have PCOS and HA. She said the next step was that I could try a surgery or injectable medications...
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Age
Treated
Success with this Doc
No
Race
European
Income
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 Fertility Medications
Diagnosis
Anovulation, PCOS, Unexplained
10
Describe your experience with University of Utah.
I don't see any issues with the clinic
During treatment, did you feel like you were treated like a number or a human?
She was so kind and really explained everything she wanted us to do. She was so helpful and made it easy to understand
Describe your experience with the nursing staff.
They were extremely helpful and always answered questions quickly
How was your experience with Jessie Dorais?
Dr Dorais doesn't have any negatives only positives. She was easy to understand and always made sure you knew all of the risks and steps you could take. She gave options and helped you choose the best path for you.
What one piece of advice would you give a prospective patient of Jessie Dorais?
Stay positive
Describe the protocols Jessie Dorais used in your cycles and their degree of success.
Dr Dorais started me on clomid and letrozole which didn't work because I have PCOS and HA. She said the next step was that I could try a surgery or injectable medications.
Describe the costs associated with your care under Jessie Dorais.
Oral medication was not expensive but the injections are very expensive especially when your body doesn't respond and you have to continue taking them
10
Doctor
Jessie Dorais
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Endometriosis, Male Factor
10
The costs here [at University of Utah] have been lower than expected...The IUI was only $360... It's friendly and run well... My wife underwent surgery and was diagnosed with Endometriosis. She also caught some things on my sperm analysis that our first doctor should have caught and we are now addressing that as well.
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Age
Treated
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Endometriosis, Male Factor
10
Describe your experience with University of Utah.
I liked the clinic. It's friendly and run well.
During treatment, did you feel like you were treated like a number or a human?
Dr. Dorais is very compassionate and very down to earth. She treats everyone like they are her biggest priority.
How was your experience with Jessie Dorais?
Dr. Dorais is a very good doctor. She is very knowledgeable and very kind. She was very good about answering any of our questions or concerns. She is very down to earth and compassionate towards a very sensitive issue.
What one piece of advice would you give a prospective patient of Jessie Dorais?
Go see Dr. Dorais! She is a great doctor and I would recommend her to anyone.
Describe the protocols Jessie Dorais used in your cycles and their degree of success.
We went into Dr. Dorais having been diagnosed with unexplained infertility. We wanted more answers before diving into IUI and IVF. Dr. Dorais was good about diving in deeper and investigating. My wife underwent surgery and was diagnosed with Endometriosis. She also caught some things on my sperm analysis that our first doctor should have caught and we are now addressing that as well.
Describe the costs associated with your care under Jessie Dorais.
The costs here have been lower than expected. They are lower than the last fertility clinic we were at. The IUI was only $360.
10
Doctor
Jessie Dorais
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Utah
SLC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less