University of Michigan Center for Reproductive Medicine

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Ann Arbor
475 Market Place
Ann Arbor, MI 48108
734-763-4323
On a scale from 0-10, how likely are you to recommend University of Michigan Center for Reproductive Medicine to a friend?
Strongly recommend: 2Neutral: 2Don't recommend: 46.3
8 assessments
  • 25% Strongly recommend (9-10)
  • 25% Neutral (7-8)
  • 50% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
344
8 assessments
10
Age
33
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve, Male Factor
10
Billing [at U of Michigan] has been an issue. Almost every bill we get has a problem with it, sometimes by a lot. The way it's done is pretty confusing (this is mostly my insurance's fault) so it's tough to check that what the clinic billed is correct. They have an awesome finance person who has fixed the bills for us, and also helped us understand how much everything should cost.
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Age
33
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve, Male Factor
10
Describe your experience with University of Michigan Center for Reproductive Medicine.
The front desk staff is really awesome in general. So friendly and efficient and they often recognize you when you come in. I had one weird experience at my first IUI when the person who checked my husband in didn't understand why he was there (I guess the semen collection was in my name?) and we basically had to shout that we were there for an IUI in front of everyone in the waiting room. While I was waiting this same person told me that I would get pregnant if it was meant to be, which honestly made me feel pretty crappy.
During treatment, did you feel like you were treated like a number or a human?
Dr. Randolph always took lots of time to answer all of our questions and never seemed rushed.
Describe your experience with the nursing staff.
The nursing staff at this clinic is awesome. They are the ones responding to most of the online messages, and I love far away so I sent them A LOT of messages rather than coming in for visits. The only bad experience I had was when they told me to take a medication I had just mentioned I was allergic to.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to consider drug intolerance
How was your experience with John F. Randolph?
Dr. Randolph was always kind and caring, even when we were under a lot of stress. He responded to my messages very quickly and is very knowledgeable. He seems pretty laid back which helped to calm me down when I was feeling very anxious. I did three IUIs that all failed, but Dr. Randolph did not actually perform any of them.
What one piece of advice would you give a prospective patient of John F. Randolph?
There are many good doctors at Michigan and Dr. Randolph is definitely one of them. Write your questions down ahead of time so you remember to ask them all!
Describe the protocols John F. Randolph used in your cycles and their degree of success.
Three femara with ovidrel and timed intercourse and progesterone followed by three femara with ovidrel and iui and progesterone. All failed.
Describe the costs associated with your care under John F. Randolph.
My insurance didn't cover IUI. It was about $600 per try. IUI drugs were very cheap. PGS is about $3000. Not sure yet how much IVF will be.
9
Doctor
John F. Randolph
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
34
Treated
2016
Success with this Doc
?
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
5
Communication at this clinic [Univ of Michigan Center for Reproductive Medicine] - among the health care team and then how they communicate to the patient needs to be improved. Miscommunications were frequent and in an educational session, it was readily apparent that even for patients on the same protocols, we all had varying degrees of knowledge about our clinical condition, which is a reflection on the communication abilities of the clinic.
+ Read more
Age
34
Treated
2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Professor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
5
Describe your experience with University of Michigan Center for Reproductive Medicine.
Communication at this clinic - among the health care team and then how they communicate to the patient needs to be improved. Miscommunications were frequent and in an educational session, it was readily apparent that even for patients on the same protocols, we all had varying degrees of knowledge about our clinical condition, which is a reflection on the communication abilities of the clinic.
During treatment, did you feel like you were treated like a number or a human?
She was direct and tailored her recommendations not only to my clinical situation but also our emotional state
Describe your experience with the nursing staff.
Nursing staff were kind and thorough. At times, inconsiderate to the fact that I had contraindications to OCPs which they repeatedly asked me "oh you're not taking birth contro right?" which I understand was their attempt to tailor but ended up making me feel like there was another thing wrong with me and my body. There was also some conflicting info from some nurses so I repeatedly had double check certain things r/t my protocol.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Yolanda R. Smith?
She is direct and experienced. We always were provided tons of information which is what we wanted but sometimes (and this may be because of our clinical situation) not a lot of very pointed feedback - such as this is the best course of treatment for you. We liked having all the info and being able to make an informed decision but some people may not have appreciated this approach.
What one piece of advice would you give a prospective patient of Yolanda R. Smith?
Be prepared with questions and make sure to request a detailed game plan at the end of each appointment
Describe the protocols Yolanda R. Smith used in your cycles and their degree of success.
I was on an antagonist protocol with Metformin. I starred on a low dose of Gonal-F, then added Menopur and Ganirelix. I've only have one stim so far and if we do another one, she recommended increasing my dose of Gonal f to see if we can get more eggs. Because I have PCOS, there was high risk of OHSS, so I believe they were more cautious in my stimulation which made sense.
Describe the costs associated with your care under Yolanda R. Smith.
We have coverage of 80% of fertility treatments up to a lifetime benefit of $20,000. So far, out of pocket, for 1 IUI, mock transfer and 1 stim and egg retrieval, we've paid $3000. PGS is costing us an additional $2000.
6
Doctor
Yolanda R. Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
41
Treated
2015
Success with this Doc
No
Treatment
1 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Uterine Fibroids
0
[U of Michigan] Pros: Major University hospital with access to cutting-edge research. Experienced and well-credentialed staff members. Cons: Large, impersonal, uncaring atmosphere. Perhaps they go by research too closely--definitely an emphasis on the science of medicine rather than the art--unwillingness to experiment with different protocols or do anything different than what it says to do by the book...
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Age
41
Treated
2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Uterine Fibroids
0
Describe your experience with University of Michigan Center for Reproductive Medicine.
Pros: Major University hospital with access to cutting-edge research. Experienced and well-credentialed staff members. Cons: Large, impersonal, uncaring atmosphere. Perhaps they go by research too closely--definitely an emphasis on the science of medicine rather than the art--unwillingness to experiment with different protocols or do anything different than what it says to do by the book.
During treatment, did you feel like you were treated like a number or a human?
Dr. Smith was involved in guiding my husband and I toward making huge decisions that were very important to us. Yet, every time she saw us she introduced herself as if we'd never met before. After a disappointing egg retrieval a nurse brought her in to speak with us and she was clearly in a rush--her manner was incredibly cold, and she didn't even take off her surgical mask while speaking to us. While I think she knows her medicine, she did not explain things well to us, and simply told us what to do, without really involving us in the decision-making process. Would not recommend!
Describe your experience with your nurse.
While most of the nurses were extremely nice, the large size of the staff made it difficult to really feel a connection with anyone. We rarely saw the same person more than once. DeLynn (sp?) and Lindsey were two nurses who we did meet a few times, and who were very kind and concerned in their dealings with us.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Scheduled the wrong procedure
How was your experience with Yolanda R. Smith?
Very cold and uncaring. Did not recognize us from visit to visit--each time she saw us she acted like she'd never met us before. While I believe she has a good understanding of medicine, her bedside manner is nonexistent. (And when we left this clinic I did have big doubts about whether I received good care--it was not until receiving a second opinion that I felt confident in her ability to address my medical issues.)
What one piece of advice would you give a prospective patient of Yolanda R. Smith?
Don't expect to have a relationship with this doctor. She will treat you like a number and will not involve you in your own healthcare decisions. You should also be aware that at this clinic it is very difficult to get consistent care from any one doctor--they have a huge staff and you will rarely see the same doctor twice.
Describe the protocols Yolanda R. Smith used in your cycles and their degree of success.
I don't remember the exact drugs. After experiencing repeated (naturally conceived) pregnancy losses I was diagnosed with diminished ovarian reserve. Dr. Smith prescribed very high doses of injectable medicines due to my DOR diagnosis. After our egg retrieval I asked about following a different protocol and was told that high-doses of the IVF meds was the only thing they could do for my condition. Do not see this doctor if you want to follow a protocol that will be tweaked and adjusted from cycle to cycle.
Describe the costs associated with your care under Yolanda R. Smith.
I was fortunate to have my cycle covered by insurance (except for a $2,000 deductible). Therefore, the exact costs do not stick out in my mind--though I think a complete IVF cycle would have been about $8,000. (I also did not complete a full cycle because none of my embryos made it to the blastocyst stage.)
0
Doctor
Yolanda R. Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
32
Treated
2016
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
6
Strength [for University of Michigan Center for Reproductive Medicine]: Associated with a big health system. Easy access to different laboratories etc. Let you cycle on schedule that works for you. Weakness: Tend to use standard protocols... UM is a huge fan of lupron protocols. They tend to start all patients on this. They will do an antagonist protocol after failure....Like anywhere, some staff are better than others. Overall, they get the job done. You will bond with some and not as much with others. It is a large staff.
+ Read more
Age
32
Treated
2016
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
6
Describe your experience with University of Michigan Center for Reproductive Medicine.
Strength: Associated with a big health system. Easy access to different laboratories etc. Let you cycle on schedule that works for you. Weakness: Tend to use standard protocols
During treatment, did you feel like you were treated like a number or a human?
Dr. John Randolph has very good bedside manner. He is very kind and sympathetic. Within this clinic, he is one of the best. However, UM as a whole treats everyone as a number when it comes to their protocols. They are not very creative and as a patient you really need to advocate for yourself if you are a hard case.
Describe your experience with the nursing staff.
Like anywhere, some staff are better than others. Overall, they get the job done. You will bond with some and not as much with others. It is a large staff.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with John F. Randolph?
John Randolph is very sweet and compassionate. However, he is part of UM which follows very standard protocols. There isn't much individualization. As a patient, you have to push them to make change. If you are an easy case, UM can be great. But for a harder diagnosis, I would seek a more aggressive clinic personally. They are very conservative in their approaches.
What one piece of advice would you give a prospective patient of John F. Randolph?
He is kind and caring. If you have a rather easy IVF case, UM can be great.
Describe the protocols John F. Randolph used in your cycles and their degree of success.
UM is a huge fan of lupron protocols. They tend to start all patients on this. They will do an antagonist protocol after failure.
Describe the costs associated with your care under John F. Randolph.
8,000 OOP for IVF, insurance for meds and workup
5
Doctor
John F. Randolph
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
PCOS, Tubal Blockage
10
I think the hard part , but also what makes it incredible, with u of m [University of Michigan Center for Reproductive Medicine] is that it is linked to the hospital. They know what they are doing and constantly researching. That makes it less of a "fun clinic ". There are no care baskets or anything like that. They are there to get you pregnant...[nurses are] Very compassionate, responsive, understanding, and sweet. Always there to help and calm my nerves
+ Read more
Age
32
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
PCOS, Tubal Blockage
10
Describe your experience with University of Michigan Center for Reproductive Medicine.
I think the hard part, but also what makes it incredible, with u of m is that it is linked to the hospital. They know what they are doing and constantly researching. That makes it less of a "fun clinic ". There are no care baskets or anything like that. They are there to get you pregnant.
During treatment, did you feel like you were treated like a number or a human?
You can tell he has a family and truly wants me to have one of my own. He is so intelligent, but so caring and made my husband and I very comfortable
Describe your experience with the nursing staff.
Very compassionate, responsive, understanding, and sweet. Always there to help and calm my nerves
How was your experience with John F. Randolph?
Smart, caring, warm, funny, compassionate, well respected, and knows what he is doing. He has made this process as bearable as possible. Even though we are still pending our fresh transfer results, I have confidence he will do what he can to ensure I have a family
What one piece of advice would you give a prospective patient of John F. Randolph?
Relax and ask questions, he will go over everything
Describe the protocols John F. Randolph used in your cycles and their degree of success.
Letrozol for 4 (3 timed and 1 IUI) Gonalf, menopur, cetrotide, and trigger shot for egg retrieval. Both of my transfers were prepped with Estrace, prometrium, prednisilone, and baby aspirin.
Describe the costs associated with your care under John F. Randolph.
Mine has gone through insurance. So far about $8k out of pocket, but we also did PGS which is not covered
10
Doctor
John F. Randolph
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
30
Treated
2014
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
5
Strength [for University of Michigan Center for Reproductive Medicine]: Academic center connected to large hospital system Weaknesses: See many doctors over course of treatment, might only see your doctor once, very conservative on protocols, very into evidence-based medicine (i.e. not into supplements or immune protocols because little research).... Like with any clinic, the nursing staff is hit or miss. I think Delynn, Kristina, and Robin are some of the better nurses in the clinic.
+ Read more
Age
30
Treated
2014
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
5
Describe your experience with University of Michigan Center for Reproductive Medicine.
Strength: Academic center connected to large hospital system Weaknesses: See many doctors over course of treatment, might only see your doctor once, very conservative on protocols, very into evidence-based medicine (i.e. not into supplements or immune protocols because little research).
During treatment, did you feel like you were treated like a number or a human?
Very cold bedside manner. She was not personable enough for me.
Describe your experience with your nurse.
Like with any clinic, the nursing staff is hit or miss. I think Delynn, Kristina, and Robin are some of the better nurses in the clinic.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Yolanda R. Smith?
We did get pregnant with Dr. Smith but felt it was more luck than the actual protocol. Dr. Smith is not warm at the bedside and you definitely feel more like a number. UM practices as a team anyway, so all of the doctors make the decisions. They are pretty strict on following their protocols, not aggressive in treatment and more conservative. Another reviewer put, they practice more medicine than the art of medicine and I fully agree with that statement.
What one piece of advice would you give a prospective patient of Yolanda R. Smith?
I would not choose Dr. Smith, I think some of the other doctors in the same clinic have a better bedside manner.
Describe the protocols Yolanda R. Smith used in your cycles and their degree of success.
Standard lupron protocol with birth control.
Describe the costs associated with your care under Yolanda R. Smith.
10Kish but workup and meds covered
0
Doctor
Yolanda R. Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
?
Treatment
4 Fertility Medications
Diagnosis
Endometriosis, Uterine Fibroids
7
Waiting time sometimes is long [at U of Michigan]. You do not communicate with your doctor directly, always through a nurse. Staff at the desk are just fine, not very warming either.... Some of them are very caring. Others are cold and didn't show empathy at all. They respond my emails promptly.... They gave me the calendar of my IVF cycle without asking me if it would be frozen or fresh. I felt that I always had to ask to receive all the information.
+ Read more
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 Fertility Medications
Diagnosis
Endometriosis, Uterine Fibroids
7
Describe your experience with University of Michigan Center for Reproductive Medicine.
Waiting time sometimes is long. You do not communicate with your doctor directly, always through a nurse. Staff at the desk are just fine, not very warming either.
During treatment, did you feel like you were treated like a number or a human?
Some nurses and the doctor were kind of cold and didn't show empathy some times.
Describe your experience with the nursing staff.
Some of them are very caring. Others are cold and didn't show empathy at all. They respond my emails promptly.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with John F. Randolph?
He is very experienced but sometimes he seemed in a rush, and I didn't feel very welcome to ask questions. However, when he did my surgery he was the kindest person ever. Also, it was hard for me to communicate with him directly.
What one piece of advice would you give a prospective patient of John F. Randolph?
Do not expect a warm doctor and do not feel intimidated. Ask as much as you need to.
Describe the protocols John F. Randolph used in your cycles and their degree of success.
He suggested Clomid and Ovidrel for some cycles to make my ovaries work better. They didn't work, mainly due to my endometriosis.
Describe the costs associated with your care under John F. Randolph.
It was covered by my insurance. I only paid the copay.
6
Doctor
John F. Randolph
Communication
Trustworthiness
Compassion