UNC Fertility

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Raleigh
7920 ACC Bld
Raleigh, NC 27617
919-908-0000
On a scale from 0-10, how likely are you to recommend UNC Fertility to a friend?
Strongly recommend: 19Neutral: 5Don't recommend: 57.8
29 assessments
  • 66% Strongly recommend (9-10)
  • 17% Neutral (7-8)
  • 17% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
212
Annual Cycles National Avg.
344
29 assessments
10
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Other, Unexplained
10
They [UNC Fertility] just implemented a new online service where you can view your testing data, send emails to the doctors and nurses, and set appointments. I like this because it makes communication easier...Dr. Fritz is one of the best fertility doctors in the nation. He literally wrote the infertility textbook that is used in medical schools. I wouldn't go anywhere else. He has worked with us every step of the way to ensure that our questions were answered and that we understood every procedure and treatment we have done. He is warm and personable.
+ Read more
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Other, Unexplained
10
Describe your experience with UNC Fertility.
They just implemented a new online service where you can view your testing data, send emails to the doctors and nurses, and set appointments. I like this because it makes communication easier. Before the online system I was less than impressed with how they reported testing results but since it is much better. They are kind and compassionate and will work with you on scheduling. As is necessary in the fertility business they are open 7 days a week so you can schedule treatment for Saturday or Sunday if you need to. It is a small clinic and they do have lots of students (fellows) that come there to observe and learn.
During treatment, did you feel like you were treated like a number or a human?
Dr. Fritz has been compassionate, empathetic, open to my feedback and ideas, listened to the concerns of myself and my husband, and is not afraid to touch me when he is talking to me. During pre-op for my polypectomy he came to see me and listened to my questions and talked to me instead of at me. He also checked on me on the night of the same day I had surgery.
Describe your experience with the nursing staff.
I think the nursing staff at his office is wonderful. They will respond to emails in a timely manner and are very good with communication.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Marc Fritz?
Dr. Fritz is one of the best fertility doctors in the nation. He literally wrote the infertility textbook that is used in medical schools. I wouldn't go anywhere else. He has worked with us every step of the way to ensure that our questions were answered and that we understood every procedure and treatment we have done. He is warm and personable.
What one piece of advice would you give a prospective patient of Marc Fritz?
Be as open and honest as you possibly can. If you hold things back or don't tell him everything he can't provide you with the best quality service.
Describe the protocols Marc Fritz used in your cycles and their degree of success.
We have done three cycles of IUI with a dosage of 100mg of Clomid with each one and then a follicle scan to determine when I would ovulate and the best time to do the IUI. We have not gotten pregnant with any of these cycles.
Describe the costs associated with your care under Marc Fritz.
My insurance paid for all 3 of our IUI cycles AFTER I hit my deductible amount of $2,000. I think I paid a little over 300.00 for the first cycle and then my deductible kicked in. The rest I'm not sure about.
10
Doctor
Marc Fritz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, Donor Sperm
Diagnosis
0
I hated going to this clinic [UNC Fertility] because of the attitude of the doctor and the lack of guidance. The overall energy was just very negative. They were also not upfront about all of the associated costs so I feel like I was constantly being nickeled and dimed. I feel like I wasted time and money during something that is already a tough emotional journey....In the course of at least 5 ultrasounds she and the other doctors who performed them missed a mature teratoma/dermoid on my left ovary. They even missed it two different times when they knew to look for it because it had been seen on a CT scan when I had a kidney stone. I went to a gynecologist who found it easily and did not understand how it was missed and suggested I go to a new fertility clinic. The new doctor discovered that I also have an elevated CA125 marker which means the mass has to come out along with my ovary. I think it is outrageous that this was missed numerous times due to the health risk and the money wasted on fertility treatments. The other
+ Read more
Age
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, Donor Sperm
Diagnosis
0
Describe your experience with UNC Fertility.
The difference between the ultrasounds I had here versus at my new gynecologist's office were night and day. The doctors at UNC missed the mature dermoid and often had trouble finding my left ovary which meant the ultrasounds were often very uncomfortable. The nurse at the new office found everything easily and walked me through the whole process. The procedure was not at all uncomfortable and she explained what she found and answered all of my questions. Huge difference. I hated going to this clinic because of the attitude of the doctor and the lack of guidance. The overall energy was just very negative. They were also not upfront about all of the associated costs so I feel like I was constantly being nickeled and dimed. I feel like I wasted time and money during something that is already a tough emotional journey.
During treatment, did you feel like you were treated like a number or a human?
I feel like the doctor went in with an expectation of failure due to my age. I had to ask for every test I received. Nothing was ever explained to me. I received no guidance.
Describe your experience with your nurse.
My nurse was fantastic. She had a wonderful bedside manner and was very caring.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Anne Steiner?
In the course of at least 5 ultrasounds she and the other doctors who performed them missed a mature teratoma/dermoid on my left ovary. They even missed it two different times when they knew to look for it because it had been seen on a CT scan when I had a kidney stone. I went to a gynecologist who found it easily and did not understand how it was missed and suggested I go to a new fertility clinic. The new doctor discovered that I also have an elevated CA125 marker which means the mass has to come out along with my ovary. I think it is outrageous that this was missed numerous times due to the health risk and the money wasted on fertility treatments. The other office also found fibroids that were missed or that I was never told about. Luckily, the fibroids are small and not in an area that affects fertility. I still feel like I should have been told about them...if they even found them in the first place. The other issue is that I am over 40 and Dr. Steiner went into my care with an expectation of failure despite the fact that my AMH number is good for my age. I had to request this test myself, by the way. I now have guidance from a gynecologist who found that although my thyroid is within normal range it could be better for fertility. This was never even discussed at UNC. News flash: more and more women are having babies in their 40s. Although more difficult, it is not impossible.
What one piece of advice would you give a prospective patient of Anne Steiner?
Find another doctor.
Describe the protocols Anne Steiner used in your cycles and their degree of success.
I was put on Clomid to increase my chances due to my age. I took an Ovidrel trigger two cycles. I ovulate regularly but an OPK missed it one month so it was decided this was a good way to go. I had 3 IUIs.
Describe the costs associated with your care under Anne Steiner.
My insurance covered 3 IUIs, but the clinic hits you with additional costs that are not covered. Examples of some of these costs is a $100 administrative fee and a sperm thawing fee. I was not told about either of these beforehand which I don't feel is too much to ask. Just let me know about all the out-of-pocket costs upfront. I do feel the administrative fee is just a way for them to get around the contracted insurance rate, however.
0
Doctor
Anne Steiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Unexplained
10
I can confidently say that it was a complete 180 at UNC Fertility...from the welcoming floor of the facility where they have HGTV on all the time (what better to take your mind off of everything) to the staff, who was always very pleasant, to the nurses, who I loved, the great care from Dr. Steiner and her partners and then to the flexible hours on weekends as well as the quick responses on the patient portal. Even the billing was handled much more delicately prior to our first appointment as they ran our insurance and communicated with us what we could expect to pay prior to our arrival.
+ Read more
Age
32
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Unexplained
10
Describe your experience with UNC Fertility.
Feel I've covered this already. Great strengths...didn't encounter weaknesses.
During treatment, did you feel like you were treated like a number or a human?
Dr. Anne Steiner is pretty brilliant. I had done lots of research prior to my appointment with her as we had been trying for over a year by that point in time. She was very patient with me even though some of my research wasn't really mainstream medicine. I could tell her mind was working to diagnose what could be happening. Regardless, she laid out our options very clearly and gave us her honest opinion on our chances. It enabled us to make a concise choice very quickly on how we wanted to proceed with possible treatments.
Describe your experience with the nursing staff.
Very caring! The main nurse who responded to me via the patient portal worked around holiday schedules with me and provided me with progesterone samples enough to last me through the holiday closing hours.
How was your experience with Anne Steiner?
I think Anne Steiner is a strong doctor. I feel I have a good gauge of this since both of my parents are in medicine and had experienced infertility. So we always aligned her suggestions and treatment options against their knowledge-base and experiences. She's pragmatic but very compassionate at the same time. She wants to move towards solutions that will get couples out of the "wondering" stage and towards a desired result. She had us all set up for an IUI, but due to delayed ovulation, decided to post-pone the treatment a month. This was a very big blow after 14 months of waiting, but it paid off! Timed intercourse with a trigger shot was all we needed to conceive! I'm now 8 months pregnant with a healthy boy!
What one piece of advice would you give a prospective patient of Anne Steiner?
Go see her, especially if you're at all like I was--consumed with finding a cause and a cure and highly emotional. I think she's a good fit for us. It also just feels better to put yourself in such experienced hands. I had visited one Dr prior to Anne Steiner who performed a routine procedure on me to make sure my Fallopian tubes were not blocked. By the end of the treatment, he said this was not the cause of my infertility and what did I want to do next? As if I were the expert on next steps? He did not have the bedside manner Dr. Steiner did nor provided an expert opinion so that I had the power to make a great choice. My experience with that office was not great from start to finish and I can confidently say that it was a complete 180 at UNC Fertility...from the welcoming floor of the facility where they have HGTV on all the time (what better to take your mind off of everything) to the staff, who was always very pleasant, to the nurses, who I loved, the great care from Dr. Steiner and her partners and then to the flexible hours on weekends as well as the quick responses on the patient portal. Even the billing was handled much more delicately prior to our first appointment as they ran our insurance and communicated with us what we could expect to pay prior to our arrival. This was huge. Nothing makes you feel worse about infertility than feeling as though you're somehow responsible for costing your family loads of money for treatment. UNC was sensitive to that and my previous experience with CC was not.
Describe the protocols Anne Steiner used in your cycles and their degree of success.
At the point at which I saw Dr. Steiner, we had been a year infertile already. My OB had already run some basic tests on me with thyroid, progesterone levels, etc. to verify everything was working as it should. She even ran me on a few cycles of Clomid and Fermara. So by the time I saw Dr. Steiner, I was pretty frustrated that nothing had worked thus far. Dr. Steiner suggested a procedural plan since we had exhausted the normal avenues and their correlated percentages of success. I felt as though she was more determined to see if the Fermara would work better for me at a higher dosage (something my OB hadn't suggested was an option). So she let us choose what path we wanted to take. We decided we'd start with fermara + IUI which clocked us in at 3x more likely to succeed than if we remained on the fermara alone. The next step was injections + IUI, however, that only got us to 9x likely to succeed, and the next step after that had a 15% success rate. So we decided to start with the 3x, then progress to the 15x for maximum results. We technically never even got to the first stage as the trigger shot + timed intercourse was all we needed to conceive. From this experience, I took away some knowledge that it's possible the cause might've been a hormonal result from the hormones I was already taking as well as poorly timed intercourse. I'm hoping this doesn't happen again with our next attempt, however, now I feel well-informed if it were to happen and how to work better with my body.
Describe the costs associated with your care under Anne Steiner.
$600 +
10
Doctor
Anne Steiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
30 - 31
Treated
2014 - 2015
Success with this Doc
?
Treatment
1 IUI, IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Uterine Fibroids
9
Nurses were kind and warm and i'd say 75% of the time I see my OWN doctor instead of just one of the many rotating. I have the email address and phone numbers I need to contact my Dr. or my IVF nurse if I have questions...
+ Read more
Age
30 - 31
Treated
2014 - 2015
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Uterine Fibroids
9
During treatment, did you feel like you were treated like a number or a human?
I felt cared for and KNOWN at this facility. Nurses were kind and warm and i'd say 75% of the time I see my OWN doctor instead of just one of the many rotating. I have the email address and phone numbers I need to contact my Dr. or my IVF nurse if I have questions and both have responded out of hours to my inquries. Dr Young has answered my MANY questions (lists and lists!) and spent a lot of time to tell me what details I need to know to feel comfortable. Dr. Young is honest but understands the need for humanity even in giving bad news.
Describe your experience with your nurse.
Wendy is warm, compassionate, and wonderfully communicative. I often have lists and lists of questions and she patiently answers each one. I never feel like she is rushing to be done with me or that I am just another patient to her. I often wonder where she keeps her back storage of compassion because she surely cannot treat all her patients this kindly but she does. She is knowledgable and quick and she knows the Doctors that she works with well.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Steven Young?
Dr. Young has been great to work with. He sees a lot of patients, but I never felt like a "number" when speaking with him. I occasionally have to remind him of my specific scenario, but its more just jogging his memory - he immideately picks up where we left off in our conversations and is clear and honest in our discussions. He has given us options for our procedures and is always patient to explain those options, the risks, and the benefits to us. He has a nice sense of humor (IMO, I make lots of jokes when I'm uncomfortable) and when things are going well he is beautifully optimistic and encouraging.
What one piece of advice would you give a prospective patient of Steven Young?
You're in the hands of a doctor and a professor, relax and let him guide you.
Describe your experience with your monitoring appointments.
Monitoring appointments were usually scheduled in a window from 7:30 am until 9 am. The earlier your appointment the more likely you are to get in and out quickly without any delay. You check in and sit in the waiting area like a normal appointment (but you know most of the women waiting around you are there for the same reason).
10
Doctor
Steven Young
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2015
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
10
I LOVED the nursing staff [at UNC]. So sweet, so caring, and so professional. They made me excited to go back and see them, and were always so reassuring and positive. Definitely a highlight of the clinic...The whole time, the office and Dr. Fitz were incredibly supportive, and watched over my early pregnancy with great care until they discharged me to my normal OB/GYN...
+ Read more
Age
29
Treated
2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Fritz was very sweet about asking us about our life and sharing information on his own. He has also since followed up after we moved to help connect us with other doctors if need be, and was always very responsive to our needs and concerns.
Describe your experience with the nursing staff.
I LOVED the nursing staff. So sweet, so caring, and so professional. They made me excited to go back and see them, and were always so reassuring and positive. Definitely a highlight of the clinic.
How was your experience with Marc Fritz?
Dr. Fritz was incredibly knowledgable and helpful in determining why it was taking us so long to get pregnant. We never felt rushed with him, and he always provided very detailed explanations of what was going on and why.
What one piece of advice would you give a prospective patient of Marc Fritz?
Go see him!
Describe the protocols Marc Fritz used in your cycles and their degree of success.
I presented some symptoms of having PCOS, including increased hormonal acne once I stopped taking birth control, but did not have many of the most symptoms (I'm tall and very thin). He identified this immediately, and tracked my ovulation to find that I was not, in fact, ovulating. We tried letrozole, two different doses, to induce ovulation, but they did nothing. We then went to climbed, which resulted in two back to back cycles of ovulation. On the second, I went in and they saw two very mature eggs on my ultrasound, and so gave me a shot that caused the eggs to release. 2 weeks later, I had a positive pregnancy test, and 7 weeks ago I gave birth to a perfect baby boy. The whole time, the office and Dr. Fitz were incredibly supportive, and watched over my early pregnancy with great care until they discharged me to my normal OB/GYN.
Describe the costs associated with your care under Marc Fritz.
We have great insurance, and they covered it all.
10
Doctor
Marc Fritz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
I would email her [nurse at UNC Fertility] a non urgent question over the weekend and would have a response within an hour. I started to hold my nonurgent questions until the week because she wa so dedicated. When we took a blood test to determine if we were pregnant, she called us over the weekend when she was not working because she wanted to be the one to deliver us the good news. She would always provide me with all the necessary information, including any negative side effects I might expect and the chances that I would experience them. She was the most amazing nurse, ever.
+ Read more
Age
30
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with UNC Fertility.
No one wants to go to a fertility clinic, the waiting room made me sad to see so many couples of varying ages there for the same reason. Everyone from the front desk, to the finance department, nurses and doctors were so nice, professional and compassionate. I was surprised when we started going that the staff knew so many patients by first name. By the end of our IVF cycle, they knew my name too. When we “graduated” I was sad to leave their care. If they could be my regular OBGYN I would go to them in a heartbeat. The patient rooms are comfortable and nice. The doctors meet with you in their office. Overall, they make you feel as comfortable as you can during one of the hardest times of your life.
During treatment, did you feel like you were treated like a number or a human?
Dr. M took the time to explain the process, our diagnosis and our treatment plan. She was patient when we had questions and put us at ease when we were anxious. She was warm and broke things down into language we could understand.
Describe your experience with your nurse.
Wendy was amazing, she was blunt but so caring. She knew I was nervous to start injections and offered to facetime with me through my first injection. She literally made herself available to me anytime on or off the clock including nights, weekends and while on vacations. I would email her a non urgent question over the weekend and would have a response within an hour. I started to hold my nonurgent questions until the week because she wa so dedicated. When we took a blood test to determine if we were pregnant, she called us over the weekend when she was not working because she wanted to be the one to deliver us the good news. She would always provide me with all the necessary information, including any negative side effects I might expect and the chances that I would experience them. She was the most amazing nurse, ever.
How was your experience with Jennifer Mersereau?
I loved Dr. M, she was so friendly to my husband and I. We felt she really took the time to make sure we understood our diagnosis and treatment plan. She made me feel comfortable and helped calm my anxiety. I would go into appointments scared of the outcome or the next step and she always made me feel better and confident that I would become pregnant.
What one piece of advice would you give a prospective patient of Jennifer Mersereau?
At times it felt like her time was short, go into appointments prepared with questions. I loved that she took notes of the conversation for you and let you take them home with you.
Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.
We tried 3 IUI’s, partially because that is what our insurance covered and partially because Dr. M said if IUi was going to work, it would work within 4 tries. After that we moved in to IVF which upped our chance from 8-11% for an IUI to 60% for IVF!
Describe the costs associated with your care under Jennifer Mersereau.
We were forunate that insurance covered most of our medication with just a copay. IVF cost approximately $12,000
10
Doctor
Jennifer Mersereau
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
37
Treated
2016
Success with this Doc
No
Treatment
4 IVF, 4 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Other
8
[UNC] Strengths: clean, INCREDIBLE nursing staff, great email communication, good and responsive support with insurance Weaknesses: not always flexible to accommodate difficult patient protocols, appointments not always on time...Amazing. The nursing team makes all the difference in cycle management....Dr. Fritz is clearly a leading expert in his field, is willing to take risks and adapt treatment as necessary for patients,
+ Read more
Age
37
Treated
2016
Success with this Doc
No
Race
European
Income
$500K
Occupation
Professor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF, 4 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Other
8
Describe your experience with UNC Fertility.
Strengths: clean, INCREDIBLE nursing staff, great email communication, good and responsive support with insurance Weaknesses: not always flexible to accommodate difficult patient protocols, appointments not always on time
Describe your experience with your nurse.
Amazing. The nursing team makes all the difference in cycle management.
How was your experience with Marc Fritz?
Dr. Fritz is clearly a leading expert in his field, is willing to take risks and adapt treatment as necessary for patients, and clearly cares about success. He is good at explaining concepts and procedures. He is not always the best listener, which can be critical in adapting unsuccessful strategies early (since management is pretty decentralized), or in making patients feel confident about course of action.
What one piece of advice would you give a prospective patient of Marc Fritz?
Be proactive about your own case management.
Describe the protocols Marc Fritz used in your cycles and their degree of success.
In my 3rd - 5th IVF cycles Dr. Fritz put me on his "eye of newt" protocol (estrace flare + HGH), which involved 375 Gonal + 75 Menapur + Lupron + estrace and 20 units of Human growth hormone (HGH). I had very unresponsive ovaries. My memory is that critical factors in these cycles tended to be management at the beginning of the cycle; whether we could successfully suppress follicle growth to get them to grow together, which apparently is a problem with severe DOR. Original intent in treatment was to save freezable embryos before trying to conceive; by the 5th cycle with 0 freezable embryos my goal was simply to have a baby. For each cycle we transferred available embryos at day 3 because there were so few. In the 5th cycle one of the three embryos resulted in a life birth. (whew!)
7
Doctor
Marc Fritz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Clinic Atmosphere
Educational Resources
– Read less
7
Age
31
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
7
[UNC Fertility is] Very welcoming, clean, professional. I like that it was on the 3rd floor which allowed privacy. There is some miscommunication with the financial department and I would be vigilant with your information and payments. Twice we received a bill in the mail after we had already paid in full for the "all inclusive" procedure. They corrected this after we showed them the paid balance.
+ Read more
Age
31
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
7
Describe your experience with UNC Fertility.
Very welcoming, clean, professional. I like that it was on the 3rd floor which allowed privacy. There is some miscommunication with the financial department and I would be vigilant with your information and payments. Twice we received a bill in the mail after we had already paid in full for the "all inclusive" procedure. They corrected this after we showed them the paid balance.
During treatment, did you feel like you were treated like a number or a human?
Dr. Jennifer Mersereau's team was helpful and caring. They listened and asked questions to make sure they understood the care and treatment we were hoping for.
Describe your experience with your nurse.
The staff was cordial and professional, however there was some mix up on when to take the Ovidrel injection. The doc told us 36hrs prior to IUI but when my wife called to confirm the nurse gave us a different time. We said 36hrs to the nurse and she said 48hrs. This caused quite a bit of stress on my wifes behalf which is what we wanted to avoid prior to another IUI. We ultimately did get in contact with the doctor through another nurse and injected appropriately.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Jennifer Mersereau?
My wife and I worked predominantly with Dr. Jennifer Mersereau's team. They were caring and sincere, however, we did feel that they weren't willing to explore options such as double IUI in a cycle or InvoCell. Her team responded fairly quickly to messages. We worked with Dr. Jennifer Mersereau once for an US and she was very quick in and out of the room. At times we felt like we were asking questions to try and keep her in the room to explain further.
What one piece of advice would you give a prospective patient of Jennifer Mersereau?
Come in with your questions on paper and be prepared. Be sure to give your entire story in a succinct manner including what meds you've taken, menstrual cycle regularities, family/social history, and other pertinent information. This will allow you to maximize your visit.
Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.
Tried multiple cycles of moderate and then high dose clomid by itself for approximately 3 cycles. Once we found out my wife wasn't producing the expected number of follicles, we switch to Femara for 3+ cycles. This showed some improvements but we never fully were sure if we had 2 follicles. It showed at least one on US but they suspected the second to be large enough to mature. After approx 6 months of orals, we attempted IUI with femara twice, once with a trigger shot. The 3rd IUI we used femara with a trigger shot (ovidrel) before IUI then pregnyl afterwards followed by vaginal suppositories of progesterone. Unfortunately all with no success.
Describe the costs associated with your care under Jennifer Mersereau.
There were questionable charges after we had paid for procedures in full. I would encourage you to keep a folder and follow closely. The appointments were different charges each time and our insurance didn't really cover much.
7
Doctor
Jennifer Mersereau
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
33
Treated
2016
Success with this Doc
No
Treatment
4 IUI, 2 IVF
Diagnosis
PCOS, Poor Egg Quality
9
Kim [nurse at UNF Fertility] rocked. We could call, Email, message her through their patient portal. She made herself extremely accessible and even helped us find cheaper prescriptions when ordering our medications. I can’t say enough positive things about her. Super caring, empathetic and compassionate. She clearly loves what she does and is really good at it...Strengths: facility is great. Business staff are fairly knowledgeable. Weaknesses: it can be challenging to get in touch with their financial folks. Not impossible but they might be harder than the IVF nurse coordinator.
+ Read more
Age
33
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 2 IVF
Diagnosis
PCOS, Poor Egg Quality
9
Describe your experience with UNC Fertility.
Strengths: facility is great. Business staff are fairly knowledgeable. Weaknesses: it can be challenging to get in touch with their financial folks. Not impossible but they might be harder than the IVF nurse coordinator.
During treatment, did you feel like you were treated like a number or a human?
We met with Dr M multiple times and she always showed care of us. We never felt like she disregarded our worry or anxiety.
Describe your experience with your nurse.
Kim rocked. We could call, Email, message her through their patient portal. She made herself extremely accessible and even helped us find cheaper prescriptions when ordering our medications. I can’t say enough positive things about her. Super caring, empathetic and compassionate. She clearly loves what she does and is really good at it.
How was your experience with Jennifer Mersereau?
I appreciate Dr M’s frank take on options with fertility. It was nice that she didn’t send us down a rabbit hole with “other” stuff to try (supplements, wives tales, natural remedies). She sticks to protocol using studies and her own experience to draw from. For me that was freeing because I would beat myself up on natural fertility enhancers or habits that worked for other women but not me.
What one piece of advice would you give a prospective patient of Jennifer Mersereau?
Don’t expect her to throw the kitchen sink at your treatment. She feels very calculated and thoughtful in her approach. And she doesn’t want to make her patients do a bunch of unnecessary stuff.
Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.
One of the things we looked at was doing a natural cycle for transfer. I so much appreciate that we continued to look for options to build on what my body can do on it’s own even if my eggs were not great quality.
Describe the costs associated with your care under Jennifer Mersereau.
It was mostly one amount and everything was covered. The only separate things were medications, refrigeration costs, and anesthesia.
8
Doctor
Jennifer Mersereau
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
33
Treated
2014
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
Uterine Fibroids, Unexplained
2
Beautiful office [at UNC] with coffee and water available. Front desk/reception was somewhat disorganized. Nurses were good, no nonsense, quick and to the point...Very little interaction with the nurses. The front desk/reception was unorganized and unprofessional at times, of which the nurses had a hand in. Otherwise, they really just checked my blood pressure and weight, confirmed the info on my chart was correct...
+ Read more
Age
33
Treated
2014
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 Fertility Medications
Diagnosis
Uterine Fibroids, Unexplained
2
Describe your experience with UNC Fertility.
Beautiful office with coffee and water available. Front desk/reception was somewhat disorganized. Nurses were good, no nonsense, quick and to the point.
During treatment, did you feel like you were treated like a number or a human?
He repeatedly asked the same questions, to which I had the same answers. Tests were done, but results were not always shared. Complete lack of response when attempting to schedule surgery.
Describe your experience with the nursing staff.
Very little interaction with the nurses. The front desk/reception was unorganized and unprofessional at times, of which the nurses had a hand in. Otherwise, they really just checked my blood pressure and weight, confirmed the info on my chart was correct.
How was your experience with Marc Fritz?
Met with him 3 times. He was very cold, lacked the ability to listen. His immediate and then persistent insistence that I use my sisters eggs gave me the impression the clinic is overly concerned with their success numbers. I was informed of my infertility in one breath, and pushed toward my estranged sister's eggs in the next... I suppose that was a natural transition for him, but not for us. He also had a constant sniffle and struggled to look us in the eye, constantly staring at his computer. I was also pushed toward surgery, and then could not get him or his office to follow up as I tried to schedule it.
What one piece of advice would you give a prospective patient of Marc Fritz?
Be mentally prepared to feel treated as just another patient in a factory of infertility. Science and numbers are his strength, not compassion.
Describe the protocols Marc Fritz used in your cycles and their degree of success.
My routine physical revealed the presence of uterine fibroids, which after a few other steps, led me to this clinic. He ordered the blood work, which ultimately sealed my fate... Nearly nondetectable AMH. He ordered the X-ray test to determine the patency of my tubes, which were determined to be fully open. At which point, he recommended surgery to remove the fibroids as a first step toward the possibility of conceiving. Our discussion left off with me needing to check into work and insurance, at which point I would call to schedule. I did all this as planned, but could not get through to get it on the books. I gave up after several phone calls, one I was able to get with another clinic.
Describe the costs associated with your care under Marc Fritz.
It's been a while, and I have a terrible memory... But, I believe the charges were around $400 to sit and speak with the Doctor- to get results and recommendations.
0
Doctor
Marc Fritz
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
IUI
Diagnosis
Tubal Blockage
10
Everyone [UNC Fertility] seems really nice and friendly, very good at communicating basic procedures (taking blood, whatever else) and they have a great portal that I can access at anytime with questions or to look at my records/ schedule. Also, very helpful with financial counseling.... Very organized and easy to access information either by phone or through the portal; feels very patient oriented. They are constantly reaching out about scheduling questions or finance questions. Nice office space
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Tubal Blockage
10
Describe your experience with UNC Fertility.
Very organized and easy to access information either by phone or through the portal; feels very patient oriented. They are constantly reaching out about scheduling questions or finance questions. Nice office space, although it's a bit of a drive from where we are.
During treatment, did you feel like you were treated like a number or a human?
Dr. F is very friendly and personable right from the start, he was very welcoming and easy to talk to and gave us a ton of information on our first visit. He discussed our test results and explained what they meant and what we should do going forward. His information was very thorough and he was quick with scheduling and even informed us that he had a preplanned trip so would be out of office for a few days after one of our procedures.
Describe your experience with the nursing staff.
Everyone seems really nice and friendly, very good at communicating basic procedures (taking blood, whatever else) and they have a great portal that I can access at anytime with questions or to look at my records/ schedule. Also, very helpful with financial counseling.
How was your experience with Marc Fritz?
Friendly, comforting and very informative. I was scared to undergo one of my procedures and he calmly walked me through it step by step, which really helped me not freak out. He gives every bit of information relating to your options and answers any questions thoroughly. He also took it upon himself to contact my regular OBGYN and let her know what was going on.
What one piece of advice would you give a prospective patient of Marc Fritz?
Be ready for a lot of information but don't be afraid to ask questions or clarify things!
Describe the protocols Marc Fritz used in your cycles and their degree of success.
Initial consultation, HSG to check for any blockages, left tube blocked but developed a plan for IUI going forward with an understanding that we will consider IVF in the event that IUI fails.
Describe the costs associated with your care under Marc Fritz.
My insurance does not cover UNC but they have reached out about financial counseling multiple times. We have paid for everything up front and it has been fine so far.
10
Doctor
Marc Fritz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
2 Fertility Medications
Diagnosis
Other
10
Everyone is very friendly and you feel like they are cheering you on [at UNC]. They remember you as well, which I appreciate.... She went over our odds on IVF thoroughly. Because of our balanced translocation, we would benefit through PGD/PGS testing. This would reduce our risk of miscarriage from 48% to 5%. Even after a miscarriage when I told her I wanted to try one more time naturally, she was supportive of our decision and didn't pressure us into IVF. After my 4th miscarriage, we decided to hang in the towel and start IVF this month. Since we gave her the green light she's been very supportive. She's called me several times to make sure I'm aware of the next steps and procedures.
+ Read more
Age
Treated
Success with this Doc
No
Race
European, Ashkenazi Jewish, Latino
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Other
10
Describe your experience with UNC Fertility.
Everyone is very friendly and you feel like they are cheering you on. They remember you as well, which I appreciate.
During treatment, did you feel like you were treated like a number or a human?
We've had a rocky road of miscarriages, molar pregnancies and chemical pregnancies. A molar pregnancy missed due to the Doctor's lack of follow up and reading of the pathology report after my first D&C. Through this process, I have been to several doctors all over the triangle, 3 gynos, 2 specialists and 2 IVF doctors. UNC fertility has been the most responsive and caring clinic I've been to so far. They actually care about you and your specific situation. I had one doctor that basically told us to go straight to a sperm donor, which was frustrating because we understood our odds and we knew there was a chance for us to conceive using our sperm and egg. A lot of the doctors we saw, read the word balanced translocation and gave up on us. Dr. M spent lots of time going over our numbers and percentages, I felt like she was actually interested and cared about understanding our chromosome imbalance.
Describe your experience with your nurse.
Like I said we are just now starting IVF next week. As soon as I gave them the green light, I received an email with a detailed schedule on injections and procedures. She was very informative.
How was your experience with Jennifer Mersereau?
She went over our odds on IVF thoroughly. Because of our balanced translocation, we would benefit through PGD/PGS testing. This would reduce our risk of miscarriage from 48% to 5%. Even after a miscarriage when I told her I wanted to try one more time naturally, she was supportive of our decision and didn't pressure us into IVF. After my 4th miscarriage, we decided to hang in the towel and start IVF this month. Since we gave her the green light she's been very supportive. She's called me several times to make sure I'm aware of the next steps and procedures.
Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.
We used clomid for two cycles, one cycle ended in a Chemical pregnancy. I've just started the IVF process and will be going in next Friday for my first injection.
Describe the costs associated with your care under Jennifer Mersereau.
Most of my appointments prior to IVF were covered by insurance. The IVF process we were told it would be around 25,000- 30,000 depending on which medications will be covered and the final pricing from Genesis for PGD/PGS
9
Doctor
Jennifer Mersereau
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
PCOS
10
Ally [nurse at UNC Fertility] was the calm in the storm. She goes above and beyond with her patients. She is one of the most compassionate, organizations zed, and calming person I have ever met...[Monitoring appointments are a] Well efficient machine. Very personalized but they blocked off early morning so you could get labs and or ultrasounds and still make it to work on time. Also open 7 days a week for monitoring appointments and procedures. I could have scheduled later in the day if needed but early morning was great for me and so many others
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
PCOS
10
Describe your experience with UNC Fertility.
Very efficient but still make you feel like a person not a number. Great scheduling for working people. Had support all the time. Knew they would be there for egg transfer no matter the day even if on a holiday. Support and backing of UNC but feels like a private clinic. Every doctor I saw was fabulous. I knew no matter what doctor I saw they were all on same page and I could trust them. Even though Dr.Steiner is at Duke now I will without a doubt go back to UNC if we forward later with a frozen embryo transfer. Also if side notbthey give you the cutest little gift when you graduate
During treatment, did you feel like you were treated like a number or a human?
IUNC fertility was fabulous. They made me feel like I was the only person in their care. Personalized one on one attention and must say Ally the nurse was my saving grace in regards to sanity
Describe your experience with your nurse.
Ally was the calm in the storm. She goes above and beyond with her patients. She is one of the most compassionate, organizations zed, and calming person I have ever met. She Celeste’s the successes and reassured me when I was worried
How was your experience with Anne Steiner?
Well of note she is now at Duke and I do not have experience there. I will say Dr. Steiner was great non judgements supportive and even while I did not see her every time I knew she was always on top of my care
What one piece of advice would you give a prospective patient of Anne Steiner?
Be honest and know she will support you. One of the first and most important moments with Dr Steiner was when I first went in I knew she would say my weight was a factor in my infertility. But to my pleasant surprise she went through everything and never mentioned it. I brought it up and she said “yes every less pound would be helpful but I am assuming from the way you asked you have tried dieting and eating healthy. I told her I had it was just really hard for me in those programs because the weight did not just fall off. She said well it is up to you if you want to try and lose a few more pounds before we do this I will support you but I know you want this baby and I am not going to keep that from happening because of something that has not happened with your effort. My job is to help get you pregnant not judge you
Describe the protocols Anne Steiner used in your cycles and their degree of success.
She did the standard protocol they use but tailored it based on my labs and my pharmacy plan options.
Describe your experience with your monitoring appointments.
Well efficient machine. Very personalized but they blocked off early morning so you could get labs and or ultrasounds and still make it to work on time. Also open 7 days a week for monitoring appointments and procedures. I could have scheduled later in the day if needed but early morning was great for me and so many others
Describe the costs associated with your care under Anne Steiner.
So my husbands insurance luckily has great infertility insurance so our experience was very different
10
Doctor
Anne Steiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2015
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
10
Wendy and Kim [at UNC Fertility] were the nurses I worked with most closely. They heard me cry over the phone a couple of times and they were so incredibly compassionate. They talked me through my questions and never seemed rushed or like they didn't care. Priscilla was magical at drawing blood.
+ Read more
Age
30
Treated
2015
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
10
Describe your experience with UNC Fertility.
Modern, calm, organized, clean.
Describe your experience with the nursing staff.
Wendy and Kim were the nurses I worked with most closely. They heard me cry over the phone a couple of times and they were so incredibly compassionate. They talked me through my questions and never seemed rushed or like they didn't care. Priscilla was magical at drawing blood.
How was your experience with Jennifer Mersereau?
She was very direct and to the point, but did it in a way that was warm and not condescending. She explained every aspect of treatment, and was very conservative in how she approached our situation. So each step was gentle and not overly aggressive/invasive. I walked out of each appointment feeling confident we were going to get our baby.
What one piece of advice would you give a prospective patient of Jennifer Mersereau?
Trust her instincts. I was very well informed and wanted to jump the gun with treatments and testing. She kindly shut all of that down and helped me slow down. We ended up pregnant after three cycles.
Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.
I had a history of PCOS, irregular cycles and anovulation. We started with 5mg of letrozole on CD3-5, then I had an ultrasound to check follicle growth and then we were asked to have timed intercourse. She wanted to try this protocol for 3-6 cycles to give us an equal chance at ovulation/conception as any other fertile couple (20%).
Describe the costs associated with your care under Jennifer Mersereau.
We just paid for genetic testing, medicine costs and a specialist copay at each visit. Everything else was billed through insurance.
10
Doctor
Jennifer Mersereau
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
36
Treated
2016
Success with this Doc
No
Treatment
4 IUI
Diagnosis
2
The office [UNC] needs to have a stronger organizational structure in order for me to recommend anyone to come to this clinic. I could have come at a bad time (changing of administration). I had a botched IUI and twice they said I never called to schedule my IUI (notifying of period), even though I called and talked to the nurse who had to get my clomid prescribed. They did an IUI even though it was clear I had already ovulated....They had different information and instructions depending on the nurse and the day I called. I felt like it took a long time to get a clear response...
+ Read more
Age
36
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1st of 3 Docs
Treatment
4 IUI
Diagnosis
2
Describe your experience with UNC Fertility.
The office needs to have a stronger organizational structure in order for me to recommend anyone to come to this clinic. I could have come at a bad time (changing of administration). I had a botched IUI and twice they said I never called to schedule my IUI (notifying of period), even though I called and talked to the nurse who had to get my clomid prescribed. They did an IUI even though it was clear I had already ovulated. I felt like they were just trying to make money and that was frusterating.
During treatment, did you feel like you were treated like a number or a human?
Dr. M is great. The problem was with the staff and communication.
Describe your experience with the nursing staff.
They had different information and instructions depending on the nurse and the day I called. I felt like it took a long time to get a clear response.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Jennifer Mersereau?
She is excellent and professional. She listened and gave good feedback. She gave realistic expectations and was compassionate when I had a miscarriage. I am not sure she was aware of the miscommunication that was going on in the clinic between patients and staff.
What one piece of advice would you give a prospective patient of Jennifer Mersereau?
Maybe if I made follow up visits with her I wouldn't have had so many miscommunications with the staff.
Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.
IUI with clomid, monitored at home with UPT (clearblue) x 3. one resulted in miscarriage at 6w.
Describe the costs associated with your care under Jennifer Mersereau.
my insurance covered some of it, but they made me pay before all my services in full and i felt like thats all they cared about.
4
Doctor
Jennifer Mersereau
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2016
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Other
10
The staff [UNC Fertility] is great and the clinic is very clean. They make dealing with billing easy too -whether that's through insurance or not. Sometimes the waiting could be full so wait time could sometimes feel long but they have complimentary beverages and a TV to keep you occupied while you wait.... The nurses were always so compassionate and nice. They always made me feel comfortable.... Dr. Mersereau was so invested in helping us start a family.
+ Read more
Age
33
Treated
2016
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Other
10
Describe your experience with UNC Fertility.
The staff is great and the clinic is very clean. They make dealing with billing easy too -whether that's through insurance or not. Sometimes the waiting could be full so wait time could sometimes feel long but they have complimentary beverages and a TV to keep you occupied while you wait.
During treatment, did you feel like you were treated like a number or a human?
She cared about finding the problem to my recurrent miscarriages and figuring out how to prevent future pregnancies from being lost. She was very nice, genuine and informative.
Describe your experience with the nursing staff.
The nurses were always so compassionate and nice. They always made me feel comfortable.
How was your experience with Jennifer Mersereau?
Dr. Mersereau was so invested in helping us start a family. She cried with me when we heard my baby's heartbeat for the first time and cheered us on every time we had another great appointment and ultrasound. She made us feel so comfortable. I still send her updates on my son now and he's 10 months old.
What one piece of advice would you give a prospective patient of Jennifer Mersereau?
Trust that she will do everything she can to make your dream of becoming a parent a reality.
Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.
I had to have a number of different tests done to help determine why I was having recurrent losses. She found I was pre-diabetic and also had adhesions in my uterus from the miscarriages. I followed a very strict diet and exercise plan and prepped for surgery to remove the adhesions. She took very good care of me and a month after my recovery, I was able to get pregnant and carry my son to 35 weeks.
10
Doctor
Jennifer Mersereau
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2013
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, Male Factor, Unexplained
10
Strengths: It [UNC Fertility] is very clean and a nice environment. The staff is very friendly. All of the nurses are good at drawing blood. Weaknesses: sometimes hard to get an appointment due to high demand of doctors.... Mindy was very personable and friendly. She always had a positive attitude. She was prompt returning emails and phone calls, and was not annoyed when I asked her a million questions.... I used the Attain program though, so I paid for more cycles than needed
+ Read more
Age
29
Treated
2013
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Anovulation, Male Factor, Unexplained
10
Describe your experience with UNC Fertility.
Strengths: It is very clean and a nice environment. The staff is very friendly. All of the nurses are good at drawing blood. Weaknesses: sometimes hard to get an appointment due to high demand of doctors.
During treatment, did you feel like you were treated like a number or a human?
Dr. Fritz was patient and kind. He explained things gently and allowed us time to grieve and process our feelings, and he always had tissues available!
Describe your experience with your nurse.
Mindy was very personable and friendly. She always had a positive attitude. She was prompt returning emails and phone calls, and was not annoyed when I asked her a million questions.
How was your experience with Marc Fritz?
I consider Dr. Fritz to be one of the most knowledgeable doctors in his field. He has a ton of experience in this field and is very smart. He is personable and easy to understand, and takes the time to explain.
What one piece of advice would you give a prospective patient of Marc Fritz?
Ask questions! If you don't he will assume you understand.
Describe the protocols Marc Fritz used in your cycles and their degree of success.
Fresh IVF cycle: Gonal F, Menopur, Cetrotide, HCG, and Crinone. ICSI used to to husband's low sperm count. 30 eggs retrieved, 18 fertilized, 3 survived to day 5. 2 embryos were transferred and 1 was frozen. Of the 2 transferred, 1 implanted and split. Frozen cycle: estradiol and progesterone. The frozen embryo did not survive the thaw.
Describe the costs associated with your care under Marc Fritz.
I don't remember exactly. I want to say around $15,000 for IVF and about $5,000 for meds. I used the Attain program though, so I paid for more cycles than needed, since I got pregnant on the first try. All expenses must be pain up front before IVF can be scheduled. Frozen transfer was around $5,000.
10
Doctor
Marc Fritz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
?
Treatment
6 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Other, Unexplained
9
Wendy [nurse at UNC Fetility] is truly one of the most caring people I have the pleasure of knowing. She's knowledgeable, patient, kind and well-organized. She answers emails regularly at off-hours and weekends, no matter how trivial the question or concern...The clinic's support staff is phenomenal. They learn your name quickly and genuinely care to provide a good experience when infertility is very stressful. The clinic is very busy, so if they are running behind you will have longer than average wait times.
+ Read more
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Other, Unexplained
9
Describe your experience with UNC Fertility.
The clinic's support staff is phenomenal. They learn your name quickly and genuinely care to provide a good experience when infertility is very stressful. The clinic is very busy, so if they are running behind you will have longer than average wait times.
During treatment, did you feel like you were treated like a number or a human?
Dr. Fritz is kind and gentle as a provider. He takes the time to make sure I am comfortable (physically) and frequently asks how I am feeling during procedures. During consultations he explains things clearly and remains positive and genuine. The clinic is busy and the wait for a consultation is occasionally longer than I'd prefer, but when in an appointment he is fully present and engaged.
Describe your experience with your nurse.
Wendy is truly one of the most caring people I have the pleasure of knowing. She's knowledgeable, patient, kind and well-organized. She answers emails regularly at off-hours and weekends, no matter how trivial the question or concern.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Marc Fritz?
Dr. Fritz is a compassionate doctor with a kind bedside manner. His wealth of experience in infertility treatment is incredibly valuable to me as a patient. He also consults with other doctors (in and out of the practice) when necessary.
9
Doctor
Marc Fritz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
37
Treated
2016
Success with this Doc
No
Treatment
4 IVF, 4 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Other
8
[UNC] Strengths: clean, INCREDIBLE nursing staff, great email communication, good and responsive support with insurance Weaknesses: not always flexible to accommodate difficult patient protocols, appointments not always on time...The nursing staff at UNC are amazing. Compassionate, responsive, proactive in problem solving....To maximize chances of success for women with severe DOR, there should probably some flexibility around start dates.
+ Read more
Age
37
Treated
2016
Success with this Doc
No
Race
European
Income
$500K
Occupation
Professor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IVF, 4 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Other
8
Describe your experience with UNC Fertility.
Strengths: clean, INCREDIBLE nursing staff, great email communication, good and responsive support with insurance Weaknesses: not always flexible to accommodate difficult patient protocols, appointments not always on time
During treatment, did you feel like you were treated like a number or a human?
Excellent at explaining diagnosis and options when I was in front of her.
Describe your experience with your nurse.
The nursing staff at UNC are amazing. Compassionate, responsive, proactive in problem solving.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Natalie Crawford?
Strengths: Wonderful at explaining options visually and listening. Warm, compassionate, and affirming. Weaknesses: Did not anticipate devastation and confusion I would feel emailing very negative test results before explaining them to me. Muddled order of treatments for multiple diagnoses. Gave conflicting information with other doctors in the practice. Did not prepare me well for what to expect during treatment with very low ovarian reserve. Did not monitor progress early enough, lead to cancelled cycle.
What one piece of advice would you give a prospective patient of Natalie Crawford?
Be proactive in raising concerns.
Describe the costs associated with your care under Natalie Crawford.
My insurance covered nearly all costs except cycle management fees ($500?)
5
Doctor
Natalie Crawford
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
No
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
0
The clinic's [UNC] support staff is phenomenal. They learn your name quickly and genuinely care to provide a good experience when infertility is very stressful. The clinic is very busy, so if they are running behind you will have longer than average wait times...I experienced two early missed miscarriages while being treated under Dr. Crawford. I was still very new to infertility treatments and she was compassionate during both losses. She explained my options clearly, and understood that I needed time and space to make decisions for moving forward.
+ Read more
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
0
Describe your experience with UNC Fertility.
The clinic's support staff is phenomenal. They learn your name quickly and genuinely care to provide a good experience when infertility is very stressful. The clinic is very busy, so if they are running behind you will have longer than average wait times.
During treatment, did you feel like you were treated like a number or a human?
Dr. Crawford is a very compassionate RE, who took the time to explain treatment plans to me when I was still very new to infertility. I found her to be kind and gentle, particularly when I experienced two miscarriages while in her care.
How was your experience with Natalie Crawford?
I experienced two early missed miscarriages while being treated under Dr. Crawford. I was still very new to infertility treatments and she was compassionate during both losses. She explained my options clearly, and understood that I needed time and space to make decisions for moving forward. She also performed my D&C for the first.
What one piece of advice would you give a prospective patient of Natalie Crawford?
You don't have to fear being naive or emotional with her; she gets it.
Describe the protocols Natalie Crawford used in your cycles and their degree of success.
Four IUIs with Clomid.
Describe the costs associated with your care under Natalie Crawford.
My treatments (excluding labs) were out of pocket for three of my four cycles. For my fourth, I'd changed insurance and the IUI was covered at 75%.
9
Doctor
Natalie Crawford
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
UNC Fertility
Raleigh
Nursing
– Read less
9
Age
Treated
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Unexplained
9
What I love about the clinic [UNC Fertility] is that no matter how much time has elapsed between appointments they remember who you are and a little about your background. As for weaknesses, sometimes its hard to schedule an appointment when its most convenient but they are willing to work hard with your schedule...Mindy and Wendy [nurses] have been amazing to work with! They have answered every one of my questions no matter what I have asked with such ease and person-ability. I feel like I am talking to a friend when I send in an emailed question versus talking to yet another clinician.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI
Diagnosis
Unexplained
9
Describe your experience with UNC Fertility.
What I love about the clinic is that no matter how much time has elapsed between appointments they remember who you are and a little about your background. As for weaknesses, sometimes its hard to schedule an appointment when its most convenient but they are willing to work hard with your schedule.
During treatment, did you feel like you were treated like a number or a human?
She was the first doctor to explain things to us in ways we could understand and not just go for all the technical verbage.
Describe your experience with your nurse.
Mindy and Wendy have been amazing to work with! They have answered every one of my questions no matter what I have asked with such ease and person-ability. I feel like I am talking to a friend when I send in an emailed question versus talking to yet another clinician.
What specific things went wrong at this clinic?
  • Lost paperwork
How was your experience with Jennifer Mersereau?
She explained things in great detail but was also ready to get down to business. Dr. M was willing to work with us exploring all options available instead of just saying it wouldn't work and going straight to IVF.
What one piece of advice would you give a prospective patient of Jennifer Mersereau?
Be ready for her to put everything into action. She is no fuss but cares greatly.
Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.
We did 3 medicated cycles under direction using Femara. The first cycle the IUI wasn't able to happen. The last two cycles the IUI happened but both resulted in negatives. She is trying that approach because I asked about it. With one blocked tube and unexplained diagnosis, I don't want to leave any option unused.
Describe the costs associated with your care under Jennifer Mersereau.
I had a copay for visits with her. Then each IUI cycle there is a $600 fee that includes all labs, ultrasounds, and the SAs my husband had to do.
9
Doctor
Jennifer Mersereau
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Male Factor
10
I honestly cannot name a weakness [for UNC Fertility]. This team is excellent! They are prompt, attentative, reassuring and most of all very positive. Going through the struggle of fertility treatment, it is very important to have as much positivity as possible...They [the nurses] are always very welcoming and assuring. Fertility treatment can be quite stressful and embarrassing but they never make you feel this way. I am very open to discussing any issues with all of the friendly nurse staff at UNC.
+ Read more
Age
Treated
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Male Factor
10
Describe your experience with UNC Fertility.
I honestly cannot name a weakness. This team is excellent! They are prompt, attentative, reassuring and most of all very positive. Going through the struggle of fertility treatment, it is very important to have as much positivity as possible.
During treatment, did you feel like you were treated like a number or a human?
He is always very kind and asks about my over all well being, not just parent planning. He feels like more than a doctor but also a friend.
Describe your experience with the nursing staff.
They are always very welcoming and assuring. Fertility treatment can be quite stressful and embarrassing but they never make you feel this way. I am very open to discussing any issues with all of the friendly nurse staff at UNC.
How was your experience with Marc Fritz?
He listens to all of my concerns and treats each one with high importance. He is very thorough and straight forward, never leaving me to second guess what is next. Phenomenal doctor! Even when he was pretty certain both my tubes were open from a previous HSG test, after seeing hospital notes from 2004 that said one tube was scared and possibly blocked, he decided to perform another one to be sure. That spoke volumes to me!
What one piece of advice would you give a prospective patient of Marc Fritz?
Be total open and honest so that he can help as best as possible. Don't be shy or embarassed to share anything.
Describe the protocols Marc Fritz used in your cycles and their degree of success.
So far he has checked hormone levels, my egg reserve, and even performed an HSG. Everything looks good on my end but we do know my partner has a sperm count issue. We are waiting for him to be seen to see if IVF will be our only option. So far we think it is.
Describe the costs associated with your care under Marc Fritz.
So far I've only paid for the visit fee.
10
Doctor
Marc Fritz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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9
Age
Treated
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Male Factor
9
I loved the clinic [UNC Raleigh] Everyone was friendly, and supportive to our infertility needs.... I felt like Dr. Coward did a great job of explaining our infertility problem thoroughly, and helped answer all of our questions. He spent about 2 hours with us during a consult meeting, and laid out all of our options for us. He personally sent us an email, on a Sunday with our results, and is quick to respond to any questions we have for him.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Prefer not to answer
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Male Factor
9
Describe your experience with UNC Fertility.
I loved the clinic. Everyone was friendly, and supportive to our infertility needs.
During treatment, did you feel like you were treated like a number or a human?
I felt like Dr. Coward did a great job of explaining our infertility problem thoroughly, and helped answer all of our questions. He spent about 2 hours with us during a consult meeting, and laid out all of our options for us. He personally sent us an email, on a Sunday with our results, and is quick to respond to any questions we have for him.
How was your experience with Matthew Coward?
I felt that Dr. Coward did a great job, and we love having him as our doctor. We walked away from our appointment feeling confident that one way, or another we would have a family. He was very explicit and thorough during our appointment, and was positive about the options that we had. We would recommend him to any friends or family struggling with male factored infertility.
What one piece of advice would you give a prospective patient of Matthew Coward?
Go in with your paperwork, and with questions you are ready to ask.
Describe the protocols Matthew Coward used in your cycles and their degree of success.
Dr. Coward wanted to do a surgery to fix some varicose veins that could be causing infertility. It would take about a year to see results, and he felt strongly that we would see an increase in our numbers and quality of sperm. We decided that we wanted to do IVF before the surgery, and Dr. Coward was supportive of our decision.
Describe the costs associated with your care under Matthew Coward.
We had to pay over $200 for our consultation visit for bloodwork, and a vein analysis. We will be paying for a semen analysis, and to bank sperm as well in the future. We will be paying for various scans, tests, and IVF in the future as well.
9
Doctor
Matthew Coward
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 34
Treated
2008 - 2009
Success with this Doc
Yes
Treatment
7 IUI, Donor Sperm
Diagnosis
Unexplained
10
It's a little hard to find when you first go there because the inseminations happened in UNC Medical, which is somewhat of a maze. Otherwise, I've got no complaints....His [Dr. Marc Fritz] office staff was also very nice, which was a huge, since the nurses were the ones giving me my inseminations...They were fine. My last nurse was a little aggressive with my IUI, but I can't complain because that was the one that actually took.... it was about $150 per visit.
+ Read more
Age
33 - 34
Treated
2008 - 2009
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IUI, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with UNC Fertility.
It's a little hard to find when you first go there because the inseminations happened in UNC Medical, which is somewhat of a maze. Otherwise, I've got no complaints.
During treatment, did you feel like you were treated like a number or a human?
He was very clear on his expectations given my age at the time. His office staff was also very nice, which was a huge, since the nurses were the ones giving me my inseminations.
Describe your experience with the nursing staff.
They were fine. My last nurse was a little aggressive with my IUI, but I can't complain because that was the one that actually took.
How was your experience with Marc Fritz?
He listens to what you're saying and acts accordingly. He's aggressive in terms of trying to get a woman pregnant. He sets the program and changed it whenever we needed. When I had to do an HSG, he walked me through exactly what would happen and when my results came back negative, he let me know immediately.
What one piece of advice would you give a prospective patient of Marc Fritz?
He's 100% on your side when it comes to doing everything he can to get you pregnant and listens.
Describe the protocols Marc Fritz used in your cycles and their degree of success.
I was on nothing until after my 3rd try and then I went in for an HSG and was put on 50mg of clomid.
Describe the costs associated with your care under Marc Fritz.
They were cheap because infertility was actually covered under my healthcare plan at the time. At most it was about $150 per visit.
9
Doctor
Marc Fritz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
37 - 38
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
7
Saw many different doctors in clinic [UNC Fertility-Raleigh] but everyone was usually upbeat...It's a teaching clinic...[the nurse] Was not up to date on our plans always...We had scheduled a full analysis for part of the iui. They did not due this and we were not told until after the fact...Iui prices were reasonable...
+ Read more
Age
37 - 38
Treated
2015 - 2016
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
7
Describe your experience with UNC Fertility.
We had scheduled a full analysis for part of the iui. They did not due this and we were not told until after the fact
During treatment, did you feel like you were treated like a number or a human?
Very kind. Saw many different doctors in clinic but everyone was usually upbeat. Check out was always a breeze and didn't feel like just there to slide your card
Describe your experience with the nursing staff.
Was not up to date on our plans always
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Lost or damaged samples
How was your experience with Anne Steiner?
Very up front and honest. Paid out percentages and suggestions in a way previous doctor had not. Did get impression that I would not be a good candidate for their of program tho. Was very gentle and explained new staff with her each time
What one piece of advice would you give a prospective patient of Anne Steiner?
It's a teaching clinic
Describe the protocols Anne Steiner used in your cycles and their degree of success.
Follistim and ovadrel for an iui procedure. Had 3 eggs and 7.5mil sperm. Major confusion on analysis after
Describe the costs associated with your care under Anne Steiner.
Had programs but were not attainable for ivf. Iui prices were reasonable
8
Doctor
Anne Steiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Male Factor
10
I really can't even begin to explain how amazing Kimberly [a nurse at UNC Fertility-Raleigh] was. She was so responsive to emails and always gave me quick, accurate information. She made me feel in control and knowledgeable at the same time. She even communicated with me after hours - who does that!!!... Everyone we met at UNC was great. Everyone was kind and communication was great. They explained finances to us in detail.
+ Read more
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI
Diagnosis
Male Factor
10
Describe your experience with UNC Fertility.
Everyone we met at UNC was great. Everyone was kind and communication was great. They explained finances to us in detail.
During treatment, did you feel like you were treated like a number or a human?
I never felt rushed. She took the time to calm our nerves and explain every single step of the process with us. She was always available for comments and questions
Describe your experience with your nurse.
I really can't even begin to explain how amazing Kimberly was. She was so responsive to emails and always gave me quick, accurate information. She made me feel in control and knowledgeable at the same time. She even communicated with me after hours - who does that!!!
How was your experience with Jennifer Mersereau?
I didn't feel like I was at a doctor's office. It felt like I was talking to a friend. She never rushed us, never gave us clinical mumbo jumbo, but completely explained every step of the process. Made us feel hopeful again.
What one piece of advice would you give a prospective patient of Jennifer Mersereau?
Go! Don't wait!
10
Doctor
Jennifer Mersereau
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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1
Age
32 - 33
Treated
2012 - 2013
Success with this Doc
No
Treatment
7 IUI
Diagnosis
Anovulation, PCOS, Unexplained
1
Because I never saw the same doctor twice, I received conflicting advice on going forward with procedures.
+ Read more
Age
32 - 33
Treated
2012 - 2013
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
7 IUI
Diagnosis
Anovulation, PCOS, Unexplained
1
During treatment, did you feel like you were treated like a number or a human?
I only saw Dr. Mesen on my first and last visit to the clinic. He never called when I had a concern. I would only receive a brief email assuring me that I was getting the highest quality care. Furthermore, I never, ever saw the same doctor twice for monitoring or procedures.
Describe your experience with the nursing staff.
Honestly, I never got to know the nurses over the curse of more than a year under the care of the clinic.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
How was your experience with Tolga Mesen?
Dr. Mesen used what he described as the "standard" treatment for my diagnosis. When it didn't work, and when I had concerns about the timing (which proved to be valid) he dismissed them and declared I was too fat to get pregnant and needed bariatric surgery. Not only did he defeat my dreams of childbearing, he put a substantial dent in my self-esteem.
What one piece of advice would you give a prospective patient of Tolga Mesen?
Listen to your gut when you know something doesn't feel right. Advocate for yourself no matter what.
0
Doctor
Tolga Mesen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, Other
10
The clinic [UNC Fertility] was so warm. Everyone from the receptionists to the nurses to the doctors would greet you with a smile and treat you as though you were a friend. There was one receptionist who did not know how to file payments and was not friendly.... We did a payment plan 20000... Aly would be prompt to answer any question and was knowledgeable about my protocal. She was so compassionate.... Dr. Young would call whenever there was reason to explain any lab result.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, Other
10
Describe your experience with UNC Fertility.
The clinic was so warm. Everyone from the receptionists to the nurses to the doctors would greet you with a smile and treat you as though you were a friend. There was one receptionist who did not know how to file payments and was not friendly.
During treatment, did you feel like you were treated like a number or a human?
Dr. Young would call whenever there was reason to explain any lab result. He was completely understanding and listened, then gave his advice. He was always realistic and optimistic.
Describe your experience with your nurse.
Aly would be prompt to answer any question and was knowledgeable about my protocal. She was so compassionate.
How was your experience with Steven Young?
He was amazing! He would explain lab results in detail. Dr. Young had a sense of humor and provide a comfortable setting when the process is so stressful, but you would always leave with a piece of mind that the path you were doing was the right treatment.
What one piece of advice would you give a prospective patient of Steven Young?
Embrace his knowledge. He is very intelligent and looks at things differently.
Describe the protocols Steven Young used in your cycles and their degree of success.
First attempt IVF normal protocal. Canceled due because my body ovulated on it’s own before retrieval ( body wasn’t suppressed enough) Second attempt- antagonist protocol due to the results of the first attempt. Worked! Egg retrieval, stored/froze embryos and transferred our baby girl!
Describe the costs associated with your care under Steven Young.
We did a payment plan 20000
10
Doctor
Steven Young
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
Treated
Success with this Doc
?
Treatment
4 IUI
Diagnosis
Unexplained
7
Strengths: knowledge, research, good doctors and nurses, one of the best in the area SART-wise Weaknesses: rotating doctors, advocating for certain tests is hard, I wish I was assigned one doctor from start to finish...IUI w/ monitoring $888 + drugs IUI w/o monitoring $688 + drugs Attain 2 retrieval package $19,000 + drugs...Rotating doctors at UNC. Nurses do the IUI, but doctors do monitoring. Each time I scheduled consults it was a different doctor which was frustrating. Dr Steiner and others were kind and spent time answering my questions.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI
Diagnosis
Unexplained
7
Describe your experience with UNC Fertility.
Strengths: knowledge, research, good doctors and nurses, one of the best in the area SART-wise Weaknesses: rotating doctors, advocating for certain tests is hard, I wish I was assigned one doctor from start to finish
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Anne Steiner?
Rotating doctors at UNC. Nurses do the IUI, but doctors do monitoring. Each time I scheduled consults it was a different doctor which was frustrating. Dr Steiner and others were kind and spent time answering my questions.
Describe the costs associated with your care under Anne Steiner.
IUI w/ monitoring $888 + drugs IUI w/o monitoring $688 + drugs Attain 2 retrieval package $19,000 + drugs
7
Doctor
Anne Steiner
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
7
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less