Reproductive Care Center

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Clearfield
1725 East 1450 South
Clearfield, UT 84015
(801) 784-5484
Pleasant Grove
2435 West 450 South
Pleasant Grove, UT 84062
(801) 492-5959
Sandy
10150 Petunia Way
Sandy, UT 84092
(801) 878-8888
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On a scale from 0-10, how likely are you to recommend Reproductive Care Center to a friend?
Strongly recommend: 12Neutral: 1Don't recommend: 87.6
21 assessments
  • 57% Strongly recommend (9-10)
  • 5% Neutral (7-8)
  • 38% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
473
Annual Cycles National Avg.
344
21 assessments
5
Age
37
Treated
2016
Success with this Doc
No
Treatment
4 IVF
Diagnosis
Poor Egg Quality
5
The clinic [Reproductive Care Center] is great at providing relatively low cost infertility case. It's weakest point across all employees I have come across is communication...We found out 3 cycles in that I should have been injecting low dose HCG along with Follistim during my first cycle, I was never told. During our followup from our latest cycle we learned that a vitamin D supplement was in my chart but neither my husband nor I had been told about it.
+ Read more
Age
37
Treated
2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF
Diagnosis
Poor Egg Quality
5
Describe your experience with Reproductive Care Center.
The clinic is great at providing relatively low cost infertility case. It's weakest point across all employees I have come across is communication. With the exception of my Dr and one MA, I do not feel that anyone really cares about me or my situation.
During treatment, did you feel like you were treated like a number or a human?
Dr G is very kind and takes the time to answer questions.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with John Gililland?
Dr Gilliland is very caring and kind. He is also very knowledgeable. He takes the time to answer questions and treats us with great consideration. He is willing to listen to concerns and adjust treatment. Some things were not well communicated by him in the course of treatments and he tends to be dismissive of most alternative or supplemental treatments (I.e. Most vitamins and other supplements). He will go out of his way to help us and weekend morning emails and phone calls are not uncommon during a cycle.
What one piece of advice would you give a prospective patient of John Gililland?
Educate yourself well before going in so you know the right questions to ask.
Describe the protocols John Gililland used in your cycles and their degree of success.
We have done 4 IVF cycles with Dr G. The first ended in a freeze all and then a frozen transfer due to a polyp found by the Dr mid cycle. It was a straight Follistim cycle with Ganirelix as the antagonist. We transferred both of the resulting embryos in a frozen cycle that resulted in a negative beta. Being new to IVF at the time, I'm unsure of the rationale. The second cycle used a mixture of Follistim and Menopur, also with a Ganirelix antagonist. This resulted in 3 day transfer of the only 2 remaining blastocysts due to poor embryo quality and a positive beta that ended in a miscarriage at 9 weeks. The next cycle was an identical protocol to the second with the addition of Omnitrope and ended in a 5 day transfer of the only fair quality embryo and resulted in a negative beta. The 4th cycle was a no suppression cycle with identical protocol to the second with the addition of letrozole during a few days of the cycle. This cycle ended with no transfer due to my and my husbands decision not to do a recommended 3 day transfer. By day 5, all embryos were gone. We're just now beginning a 5th cycle and based on our requests, we are going a Menopur only stimulation with a Microdose Lupron antagonist, a 3 day transfer and transferring up to 4 embryos if available.
Describe the costs associated with your care under John Gililland.
We have insurance coverage, so most costs went to the insurance company. There is an anesthesiologist of 300$ not billed to insurance, and we have a high deductible plan so we paid out of pocket for that amount.
7
Doctor
John Gililland
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
29
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
3
The clinic [Reproductive Care Center] never called or updated my online chart with some results I was waiting for. I had to call multiple times and leave messages to finally receive them. They were never added to my online chart. When I switched clinics I filled out the form to have them send my medical chart to the other clinic. They never did. I called them twice and they still never got it sent.
+ Read more
Age
29
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Unexplained
3
Describe your experience with Reproductive Care Center.
The clinic was nice. It was a small clinic, but was warm and inviting.
During treatment, did you feel like you were treated like a number or a human?
I never really spent much time with the doctor after our initial consult. He was very scientific and too the point and somtimes lacked that human side of things.
Describe your experience with the nursing staff.
The nursing team was very compassionate and nice. It was really hard to get a hold of them and they didn't always call back unless I left multiple messages.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
How was your experience with Brad Swelstad?
Dr Swelstad is a very knowledgeable doctor. He really knew what he was talking about. He talked in a very clinical way and I understood all he was saying because I have a medical background, however it was hard for my husband to follow everything he was saying. He was not very compassionate. More just to the point about treatment.
What one piece of advice would you give a prospective patient of Brad Swelstad?
If going to Dr Swelstad just know that he is very straight to the point and not overly compassionate.
Describe the protocols Brad Swelstad used in your cycles and their degree of success.
We were only under Dr Swelstad's care for a few months. He ran a few blood tests on myself and a sperm analysis on my husband. He dismissed some of my concerns about pelvic pain and other cyclical symptoms. My next fertility doctor dug a little deeper and found that I had endometriosis. He also told us that my husbands sperm analysis was great even though his morphology was low. He told us that should matter because he had a high enough count. After switching doctors we have found out that the low morphology could be a major cause of our infertility. Dr. Swelstad performed an HSG in which everything appeared to be clear. He then had me take Femara for 3 months since my OB had me on Clomid for 3 months previously and it was not successful. None of the cycles with Dr. Swelstad were successful and we left with an Unexplained diagnosis.
Describe the costs associated with your care under Brad Swelstad.
I had costs related to mostly the office visits and blood work. The most substantial cost was for the HSG.
3
Doctor
Brad Swelstad
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
Diagnosis
Male Factor
10
The nursing staff at this clinic [Reproductive Care Center] is amazing. They are all kind and caring, there is a handful of nurses and I have personally been helped by each one at different times...The billing director sat my husband and I down and went over every single cost, specific to our treatment plan..She answered all of our questions, they even personally called our insurances to determine coverages. They broke down the cost of each item, from the anesthesiologist, embryo freezing, and the medications...They also have locations in Pleasant Grove, Sandy and even Idaho. The only downfall is for egg retrieval you will have to travel to the Sandy location, this is also where they will store the embryos....
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Male Factor
10
Describe your experience with Reproductive Care Center.
This clinic is extremely close to our home, located in Clearfield Utah. They also have locations in Pleasant Grove, Sandy and even Idaho. The only downfall is for egg retrieval you will have to travel to the Sandy location, this is also where they will store the embryos.
During treatment, did you feel like you were treated like a number or a human?
Dr. Gilliland always took time to say hello and goodbye to us while we were in the office. He was always polite and smiling, but he did forget my husbands name once (while it was on the computer screen in front of him).. Awkward!
Describe your experience with the nursing staff.
The nursing staff at this clinic is amazing. They are all kind and caring, there is a handful of nurses and I have personally been helped by each one at different times.
How was your experience with John Gililland?
Dr. Gililland was always willing to explain every detail. I always have so many questions and he never rushed me or dismissed my questions. He would even break out charts, pictures, and diagrams to help my husband and I understand what is happening, what the next step will be, and every detail in between.
What one piece of advice would you give a prospective patient of John Gililland?
Stay relaxed. He is a very mellow doctor, and I was so tense and emotional my first time meeting him that I wasn't even able to remember everything that happened! You'll be emotional and tense just because you're in this situation but Dr. Gililland will try to make you smile and laugh, and that helps so much.
Describe the protocols John Gililland used in your cycles and their degree of success.
When we first were referred to Dr. Gililland it was for a Semen Analysis for my husband. I had just had a laparoscopy and it dismissed the endometriosis idea, so it was our next idea as to why we could not conceive. Results came back and they were low and we found our problem. Once we met with the doctor to go over these results he ordered blood tests to determine where these results were coming from. He also ordered me an ultra sound and a HSG (an x-ray of the fallopian tubes) just to make sure everything was healthy on my end. My husbands hormone levels showed on his blood test, very low, and out of sorts. He was then placed on Clomid to help raise the levels, and it did just that! His hormones raised significantly and he feels better with more energy, although it did not help his sperm count and motility. The doctor has now suggested we move on to IVF, my husbands numbers are too low to consider any other treatment course. They plan to just work with the numbers that my husband can produce since they are unable to help anymore.
Describe the costs associated with your care under John Gililland.
The billing director sat my husband and I down and went over every single cost, specific to our treatment plan. Some couples need need things that others don't, and we would have never been able to tell what we needed on our own. She answered all of our questions, they even personally called our insurances to determine coverages. They broke down the cost of each item, from the anesthesiologist, embryo freezing, and the medications.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
All the nurses [at Reproductive Care Center] are great they all care and want to help. And are quick to return your calls.... I wish they were open on weekends in the Clearfield office. Their front desk staff is great and their billing coordinator is easy to work with.... Well I have unexplained infertility and recurrent miscarriage. Dr. Gililland has exhausted every Avenue possible to figure out why I keep miscarriage. Unfortunately all those tests have not given us any answers. I have been on femara and injectables and have done 1 iui which resulted in a miscarriage at 8 weeks. Out next step is ivf with genetic testing of the embryos.
+ Read more
Age
37
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Describe your experience with Reproductive Care Center.
I wish they were open on weekends in the Clearfield office. Their front desk staff is great and their billing coordinator is easy to work with.
During treatment, did you feel like you were treated like a number or a human?
Dr.Gilliand is amazing! He is definitely involved with your situation and genuinely cares. He makes every effort to figure out what is going on and how to help you.
Describe your experience with the nursing staff.
All the nurses are great they all care and want to help. And are quick to return your calls.
How was your experience with John Gililland?
My experience with Dr.Gililland has been great. He is genuine and cares about you and wants to figure out the problem. He is very professional and compassionate. With my 4th miscarriage in a row in under a year and a half, Dr. Gilliland took the time and got me in immediately to confirm the miscarriage and discuss the next step. He was genuinely upset that I had miscarried and wanted to help and comfort me.
What one piece of advice would you give a prospective patient of John Gililland?
To go see him ASAP. He is the best and wants to make a difference and help you get your forever family.
Describe the protocols John Gililland used in your cycles and their degree of success.
Well I have unexplained infertility and recurrent miscarriage. Dr. Gililland has exhausted every Avenue possible to figure out why I keep miscarriage. Unfortunately all those tests have not given us any answers. I have been on femara and injectables and have done 1 iui which resulted in a miscarriage at 8 weeks. Out next step is ivf with genetic testing of the embryos.
Describe the costs associated with your care under John Gililland.
I don't know off hand.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
We did IVF [at Reproductive Care Center]...the nurses wrote out a protocol for me. Step by step of what I need to do and each day...The nurses were hard to get a hold of. When you call the nurses line no one ever answered. I would leave a message and they would call me back later that night or the next day. Everyone is very compassionate and really wanted it to work out of me...They were great. They could answer all my questions when I would call in on the phone. They were very educated and knew what they were talking about.
+ Read more
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Entrepreneur
Order & Number of Docs Seen
3rd of 5 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Reproductive Care Center.
The nurses were hard to get a hold of. When you call the nurses line no one ever answered. I would leave a message and they would call me back later that night or the next day. Everyone is very compassionate and really wanted it to work out of me.
During treatment, did you feel like you were treated like a number or a human?
He treated me as a human. He really want this to work out for me.
Describe your experience with the nursing staff.
They were great. They could answer all my questions when I would call in on the phone. They were very educated and knew what they were talking about. It did take them a while to call me back when I did call in and leave a message.
How was your experience with John Gililland?
He did a great job! He took his time to answer all my questions and concerns. He really wanted this to work out for me. He cared for me and didn't just treat me like a number. He could get me in to see him at the last minute when things would come up.
What one piece of advice would you give a prospective patient of John Gililland?
Don't get your hopes up! They do their best but they can only do so much.
Describe the protocols John Gililland used in your cycles and their degree of success.
Don't know exactly what the question is.. We did IVF with him and the nurses wrote out a protocol for me. Step by step of what I need to do and each day.
Describe the costs associated with your care under John Gililland.
Too much! Not sure on price.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Barb [nurse at Reproductive Care Center] was great! She was always very caring and easy to talk to. She thoroughly explained everything we needed to know regarding meds and appointments. She always returned all phone calls in a timely manner...They always worked around my schedule as I had a long drive to get there...I felt the clinic was very good at communication. They always either answered the phone or returned a phone call within a couple of hours. I always felt cared for...The clinic and staff always knew us by name and greeted us warmly during both office visits and phone calls. They also always called to check in on us during and after each cycle.
+ Read more
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Reproductive Care Center.
I felt the clinic was very good at communication. They always either answered the phone or returned a phone call within a couple of hours. I always felt cared for.
During treatment, did you feel like you were treated like a number or a human?
The clinic and staff always knew us by name and greeted us warmly during both office visits and phone calls. They also always called to check in on us during and after each cycle.
Describe your experience with your nurse.
Barb was great! She was always very caring and easy to talk to. She thoroughly explained everything we needed to know regarding meds and appointments. She always returned all phone calls in a timely manner.
How was your experience with John Gililland?
Dr. Gilliland is very compassionate and caring. He always goes out of his way to make sure you feel comfortable and know exactly what your course of action will be. He called to check in on us every couple of days for a few weeks after our failed IVF cycle and genuinely cared about helping us reach our goals.
What one piece of advice would you give a prospective patient of John Gililland?
He is a bit touchy, don't be discouraged by this it is just his way of showing compassion.
Describe your experience with your monitoring appointments.
They always worked around my schedule as I had a long drive to get there. Appointments work quit but thorough.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation
10
I loved the clinic [Reproductive Care Center] and always felt valued and well cared for. The nurses were very nice and friendly and the facility was clean and accommodating...I loved Dr. Gililland. After almost 2 years of just going to my OBGYN for fertility help with no success, I went to Dr. Gililland and was pregnant within the 1st round of treatments....He was so kind an empathetic. He never made me feel rushed or unimportant
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation
10
During treatment, did you feel like you were treated like a number or a human?
He was so kind an empathetic. He never made me feel rushed or unimportant.
How was your experience with John Gililland?
I loved Dr. Gililland. After almost 2 years of just going to my OBGYN for fertility help with no success, I went to Dr. Gililland and was pregnant within the 1st round of treatments. I loved the clinic and always felt valued and well cared for. The nurses were very nice and friendly and the facility was clean and accommodating. Dr. Gililland made me feel like I've known him forever. He was very personable.
What one piece of advice would you give a prospective patient of John Gililland?
Ask as many questions as you can. Be specific about your goals and be open with your doctor when discussing a game plan. Be patient and don't be too hard on yourself if things don't work out the exact way you planned.
Describe the protocols John Gililland used in your cycles and their degree of success.
Birth control for one month to naturally get rid of a cyst on my ovary. Injections to stimulate the ovaries as well as femara. I did a trigger shot on day 13 I believe and then came into the office on day 14 to have the IUI done.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
He took the time to get to know me and my husband, on a personal level. He took the time to explain our diagnosis and the plan.
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
During treatment, did you feel like you were treated like a number or a human?
He took the time to get to know me and my husband, on a personal level. He took the time to explain our diagnosis and the plan.
How was your experience with Brad Swelstad?
Dr Swelstad took the time to get to know me and my husband, personally as well as professionally. He took the time to explain our diagnosis and what treatment would look like. He always had charts and stats on hand to help us understand in better detail.
What one piece of advice would you give a prospective patient of Brad Swelstad?
He does talk a lot, but he'll make sure you understand everything :)
10
Doctor
Brad Swelstad
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
I loved the nursing staff [at Reproductive Care Center]. They were much more compassionate than Dr. Blauer and they knew who I was through the whole process. They were the best part of the experience especially Barb in the Pleasant Grove office. She has gone through IVF herself so she was very understanding and made sure you knew what was going on...Be prepared to wait a long time for your visits...Pleasant Grove office is great. Its small so they know who you are. You have to have your large procedures like egg retrieval and transfer done at the Sandy office though. The Sandy office always was a long wait, usually an hour past your appointment time and the longest I waited was an hour and a half. I would still recommend just because the Pleasant Grove office was so great.
+ Read more
Age
25
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Reproductive Care Center.
Pleasant Grove office is great. Its small so they know who you are. You have to have your large procedures like egg retrieval and transfer done at the Sandy office though. The Sandy office always was a long wait, usually an hour past your appointment time and the longest I waited was an hour and a half. I would still recommend just because the Pleasant Grove office was so great.
During treatment, did you feel like you were treated like a number or a human?
He wasn't interested in talking very much and I always had to wait for around an hour after my appointment time to be seen with no apologies ever. Also I had to sit there silently while he logged in my info which I felt like he was more worried about my stats not concerned with me.
Describe your experience with the nursing staff.
I loved the nursing staff. They were much more compassionate than Dr. Blauer and they knew who I was through the whole process. They were the best part of the experience especially Barb in the Pleasant Grove office. She has gone through IVF herself so she was very understanding and made sure you knew what was going on.
How was your experience with Keith Blauer?
He was very slow each appointment but still didn't talk very much to me. He was efficient in the procedures but the worst experience I had was when we talked about how many embryos to transfer. My husband and I felt strongly to put in two and Dr. Blauer continued to make snide comments saying we were risking our babies health just to make sure the first procedure worked. Even after we told him we were firm on two he wrote down one transfer on our paper and we had to tell him no we said two embryos. After that I didn't like being around him because I felt very judged for wanting two.
What one piece of advice would you give a prospective patient of Keith Blauer?
Be prepared to wait a long time for your visits. Listen to what he has to say but also follow your own intuitions and stand firm on your embryo transfer amount if it feels right to you.
Describe the protocols Keith Blauer used in your cycles and their degree of success.
My egg retrieval went well, I started to get close to being overly stimulated by the dosage amount and had to lesson the dosage a couple of times. I had many follicles that were getting too large so they had to move up my egg retrieval date a couple of days. It was nice to move things faster but it also caused me not to have as many mature eggs. I had 11 which is a good amount but lots of people have more than that. They let all my embryos grow 5 days which I had 5 successful embryos after that. They gave one egg one more day to grow and it ended up being good as well and was frozen at 6 days. I put in two embryos even though Dr. Blauer continued to make me feel like a bad person for doing so but we felt strongly we needed two in. I conceived a single embryo from the two and am currently in my third trimester with a little boy. Dr. Blauer obviously knew what he was doing and I know of several people with success stories after having him as a doctor.
Describe the costs associated with your care under Keith Blauer.
My insurance covered 80% off all procedures so we spent around $2800 for everything which we were very lucky that was all.
5
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
4 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage, Unexplained
10
I have recently learned that this clinic [Reproductive Care Center-Pleasant Grove] does not participate in the attain loan program. That is a downside for me. The costs of some procedures are a little higher than other clinics. Also, I have been told that their embryo adoption waiting list time and selection is different from other clinics in the area.... Rachel and anyone I have spoken to has taken the time to answer all my questions, to confirm answers and get back to me, etc. I never feel like they are rushed or annoyed with my calls.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage, Unexplained
10
Describe your experience with Reproductive Care Center.
I have recently learned that this clinic does not participate in the attain loan program. That is a downside for me. The costs of some procedures are a little higher than other clinics. Also, I have been told that their embryo adoption waiting list time and selection is different from other clinics in the area.
During treatment, did you feel like you were treated like a number or a human?
Dr. Heiner spent an extensive amount of time with myself and my husband. He continued to answer question after question without appearing rushed or bothered. Later, I received the notes from our appointment and they were incredibly detailed!
Describe your experience with your nurse.
Rachel and anyone I have spoken to has taken the time to answer all my questions, to confirm answers and get back to me, etc. I never feel like they are rushed or annoyed with my calls.
How was your experience with James Heiner?
Dr Heiner took a long time with my husband and I during our appointments. He explained everything in detail, including drawing diagrams and writing down statistics. I was impressed by the amount of detail he remembered when I read the appointment notes later.
What one piece of advice would you give a prospective patient of James Heiner?
Write down your questions in advance and as they come up during the appointment.
Describe the protocols James Heiner used in your cycles and their degree of success.
We discussed using clomid versus femara and adding Gonal F. We increased the clomid to 100mg per day and then followed up with bloodwork to see how I responded. He explained that the Gonal F will reduce some of the negative effects of the clomid, with regard to mucus.
Describe the costs associated with your care under James Heiner.
I purchased a diagnostic package for $700. IUI's were just over $400 and IVF depends upon many factor. We have not yet moved forward with IVF.
10
Doctor
James Heiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
34 - 37
Treated
2013 - 2016
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Male Factor, PCOS
2
The clinic [RRC in Sandy] is fine, everything runs smoothly I've never had any issues with any of my appointments. The staff is great, the only issue I've had is not choosing the right RE for me...I love his nursing staff. They give you the emotional hug that is lacking with Dr. Heiner and listen quite a bit more...They had messed up on a couple of my blood draws and what they were testing for. Also a few mess ups with my bills.
+ Read more
Age
34 - 37
Treated
2013 - 2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Entrepreneur
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Male Factor, PCOS
2
Describe your experience with Reproductive Care Center.
The clinic is fine, everything runs smoothly I've never had any issues with any of my appointments. The staff is great, the only issue I've had is not choosing the right RE for me.
During treatment, did you feel like you were treated like a number or a human?
Dr. Heiner was very blunt and quick to say we had absolutely no option but IVF/ICSI. From the start, I've felt like he's in it more for the money than to help fix anything. I appreciate honesty but considering how emotionally taxing this process is I would like an RE that is sympathetic and not quite so clinical.
Describe your experience with the nursing staff.
I love his nursing staff. They give you the emotional hug that is lacking with Dr. Heiner and listen quite a bit more.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to order appropriate test
  • Lost results
How was your experience with James Heiner?
Rather than dealing with MFI and trying to better the situation I felt like his answer for everything is to jump straight to IVF/ICSI. I also have yet to get any guidance concerning my PCOS and what I can do for that. My biggest issue is the lack of compassion and sympathy. This has been a very tough 4.5 years TTC, and having an RE that is so clinical vs sympathetic makes the constant bad news much more devastating.
What one piece of advice would you give a prospective patient of James Heiner?
If he doesn't feel right for you, move on! Not every RE is created equal. Infertility is an emotional roller coaster and having an RE that fits your needs and knows how to approach your specific issues is invaluable.
Describe the protocols James Heiner used in your cycles and their degree of success.
His recommended strategy was to go straight to IVF/ICSI. My husband and I felt that was drastic and wanted more answers. We ended up seeing Dr. Hotaling for my husbands MFI and he has been great! We decided to try an IUI after my husbands treatments have made his numbers better. For that, Dr. Heiner gave me femara and an Ovidrel shot. The IUI was a bust and he continues to tell us IVF/ICSI is our only option when we hear differently from the Urologist office.
Describe the costs associated with your care under James Heiner.
My insurance does not cover anything so it's all out of pocket. They have given some discounts on procedures and shots which is nice.
1
Doctor
James Heiner
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
4 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Their [Reproductive Care Center] IVF bundle packages save you a TON of money. All the staff is really nice and their place is organized and clean. They always have Ellen on or something funny so the wait doesn't seem as bad. They also have an app that you can use to track your appointments and see your blood test results.... Jeanette was the best nurse I could have asked for. She was always there for me and would return my calls as late as 7:30 some nights. She was super happy when telling me I was pregnant for the first time and we are now facebook friends. She was involved in a huge IVF study and had to work on that, so Tracy became my new nurse. She was just as great. She was also undergoing infertility treatments at the same time, so we could talk and tell each other of our experiences. I love the nursing staff there! They are all super nice and understanding.
+ Read more
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Reproductive Care Center.
I think they are getting busier, which is really good for them. Sometimes the wait is a little long (30 min). Their IVF bundle packages save you a TON of money. All the staff is really nice and their place is organized and clean. They always have Ellen on or something funny so the wait doesn't seem as bad. They also have an app that you can use to track your appointments and see your blood test results.
During treatment, did you feel like you were treated like a number or a human?
Dr. Blauer answered all of our questions when we first came in for a consult- and we had a LOT of questions. We talked for at least an hour and he didn't rush us and got to know us personally. He knew I was a special case and gave us the facts, but also gave us hope that we desperately needed. During some visits, we would both show each other pictures of our dogs. I really like Dr. Blauer and recommend him to anyone that needs help.
Describe your experience with your nurse.
Jeanette was the best nurse I could have asked for. She was always there for me and would return my calls as late as 7:30 some nights. She was super happy when telling me I was pregnant for the first time and we are now facebook friends. She was involved in a huge IVF study and had to work on that, so Tracy became my new nurse. She was just as great. She was also undergoing infertility treatments at the same time, so we could talk and tell each other of our experiences. I love the nursing staff there! They are all super nice and understanding.
How was your experience with Keith Blauer?
We got serious about treatment when the RCC was expanding their clinic in Idaho, so he didn't do a lot of my ultrasounds and check ups, but he was there for the important ones. He even called me at night to deliver results or his opinion on the next step for us and helped us get through a miscarriage and a year of treatments. Dr. Blauer is always concerned about my mental and emotional state of mind and would make sure I was absolutely ready before suggesting another treatment.
What one piece of advice would you give a prospective patient of Keith Blauer?
He tells is how it is as gentle as he can, but he doesn't give false hope. He told us we had a 10-15% chance of getting pregnant with IVF and I am currently expecting. He will go into as much or as little detail about your situation as possible and will do whatever he can to help.
Describe the protocols Keith Blauer used in your cycles and their degree of success.
Due to my condition, I had to take almost triple the amount of meds a normal IVF patient had to take. My eggs would not react as well. We noticed this trend halfway through my cycle and decided to up the dosage and got much better results. He suggested I take multiple vitamins to preserve egg quality (DHEA, Melatonin, SeroVital, Vitamin D3, CoQ10 and a prenatal for months) We switched from progesterone suppositories to injections because they were cheaper and more convenient for me working full-time.
Describe the costs associated with your care under Keith Blauer.
After the IUI's we decided to do a package IVF deal with 2 or 3 cycles if we paid cash up front. We paid about $15k for the dual cycle package and another $4k in medication costs. They even gave us the option to "upgrade" to a 3rd IVF cycle for the package cost. We had to get special permission to get the package deal but it was worth it. They were also offering discounted IVF cycles to couples who qualified (we didn't qualify, but lots others did). Because we had insurance coverage, they were able to get us some money back for the multiple IVF cycle - $12,000, making it a little cheaper to try and have a baby. They were always willing to talk to me about any of my financial questions and their online docusign program is awesome. It saves you a trip from having to go to the clinic in person and sign the papers.
10
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
27
Treated
2016
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
6
Sometimes they [RRC - Sandy] act like you've done this before so you should know what they are talking about.... They don't always call when they say they will, had to call the embryologist multiple times...I was in an IVF study, so often I did feel like a number. A nurse there wouldn't call when she said she would or explain what things meant very well. ...The charge nurse was fantastic. She explained things great, was compassionate. Gave me her cell phone number. Called me to see how I was doing. Another nurse who helped with procedures was not very nice. Didn't remember even though I saw her a lot, impersonal, didn't explain things well even when I asked questions, rattled off about the embryo ratings without telling me what that meant, didn't call me to give a report when she said she would, couldn't find my uterus during the frozen transfer.
+ Read more
Age
27
Treated
2016
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
6
Describe your experience with Reproductive Care Center.
Sometimes they act like you've done this before so you should know what they are talking about. I'm on to my second transfer and I still couldn't remember completely what we did for the first one. I'd rather they over explain, but they don't. They don't always call when they say they will, had to call the embryologist multiple times.
During treatment, did you feel like you were treated like a number or a human?
I was in an IVF study, so often I did feel like a number. A nurse there wouldn't call when she said she would or explain what things meant very well. But when I had OHSS, the doctor called me personally to see how I was doing and I really appreciated that. A different nurse took her time explaining things better.
Describe your experience with your nurse.
The charge nurse was fantastic. She explained things great, was compassionate. Gave me her cell phone number. Called me to see how I was doing. Another nurse who helped with procedures was not very nice. Didn't remember even though I saw her a lot, impersonal, didn't explain things well even when I asked questions, rattled off about the embryo ratings without telling me what that meant, didn't call me to give a report when she said she would, couldn't find my uterus during the frozen transfer.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Keith Blauer?
He says things hat are kind of insensitive to people with infertility. Like "are you sure you want to go through with this?" He was joking, but I didn't appreciate it. I like to know how many follicles and how big they were, he would only explain or tell me if I asked. Not very compassionate or explain what could have gone wrong when we had a chemical pregnancy.
What one piece of advice would you give a prospective patient of Keith Blauer?
Ask questions, he won't tell you what's going on otherwise.
Describe the protocols Keith Blauer used in your cycles and their degree of success.
Everything went according to plan, stims for 11 days before trigger shot, I was taking Gonal-F. Except they couldn't give me the trigger shot until they read my blood work, my estrogen levels had gotten pretty high, so I had to go back to the office to get it. I was over stimulated so we didn't do a fresh transfer, had to wait 2 months before doing a frozen transfer. Didn't inform us of how they sperm looked or the eggs. Sometimes didn't call report when they said they would, I had to call the embryologist myself for an update on our embryos. Didn't explain what their ratings meant very well. During the frozen transfer the nurse couldn't find my uterus in the ultrasound, Dr Blauer said it was fine, but it didn't make me feel very comforted.
Describe the costs associated with your care under Keith Blauer.
One cycle of IVF is a little under $8,000. Then they have different packages, which includes all frozen transfers if necessary. 2 fresh cycles is $15,600, 3 fresh is $18,500, 4 cycles is $20,800. Guarantee program is $23,000, that's up to 4 cycles 100% money back if you do not have a live birth. ISCI is another $2,000. Medications range from $3,000-$5,000.
3
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
3
This is difficult to answer as I was living in Idaho while receiving treatment. I'm hoping my experience is not typical for others. Dr. Blauers team was great while Dr. Heiners was a nightmare. I cannot speak for the clinic as a whole...I was scheduled to go through IVF in February of 2016 in their new Idaho Falls IVF Center. They called less than a week before and said that the building would not be open in time. This happened 3 times. The building ended up opening in June. They shouldn't have told me that they would open until they knew for sure - or until the building was already open.
+ Read more
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
3
Describe your experience with Reproductive Care Center.
This is difficult to answer as I was living in Idaho while receiving treatment. I'm hoping my experience is not typical for others. Dr. Blauers team was great while Dr. Heiners was a nightmare. I cannot speak for the clinic as a whole.
During treatment, did you feel like you were treated like a number or a human?
I would never hear from the Dr or staff regarding any of my concerns, questions, or test results unless I called them. I would have to call several times and it sometimes took weeks for them to call or email me back.
Describe your experience with your nurse.
My care coordinator was not a good communicator and did not make an effort to reach out to me with information unless I contacted her. I felt like I was always forgotten. I much preferred Dr. Blauer's care coordinator Jeanette - who ended up helping me during our IVF treatment and giving me her personal cell number so that I could ask her any questions any time!
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with James Heiner?
After talking with Dr. Heiner I had a hard time feeling confident that he really knew and understood our infertility issues. I would always have to repeat myself and our diagnosis to him. We had lots of phone appointments because we were out of state. He would mumble over the phone, and would speak as though we knew all the terminology. I finally asked him to PLEASE have his assistant send an email with all the details regarding our course of treatment because I could not follow what he was saying.
What one piece of advice would you give a prospective patient of James Heiner?
Don't expect answers - he will only give you the bare minimum regarding your treatment unless you ask for more details.
Describe the protocols James Heiner used in your cycles and their degree of success.
IVF low-dose stimulation. Started Femara 5 mg for 5 days. Gonal-F 450 units and Low dose HCG 50 units day 3 and day 5. Monitored after that and continued with Gonal-F for a few more days. Can't remember exactly. Only produced 3 eggs. 1 egg was viable for IVF. That 1 egg was fertilized using ICSI. Fortunately that 1 egg was good quality and became a good quality embryo. Day 3 embryo transfer - resulted in a positive pregnancy test. Baby girl was born February 27, 2017. Dr Heiner was the primary Dr however Dr Blauer (also from RCC) was the Dr who performed all ultrasounds, egg retrieval, and egg transfer.
Describe the costs associated with your care under James Heiner.
$17,000+ for a multi cycle contract. 3 cycles.
3
Doctor
James Heiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
10
Age
22 - 25
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
5 IUI, 2 IVF, Donor Sperm
Diagnosis
Male Factor, PCOS, Other
10
[The nurse at Reproductive Care Center is an] amazing communicator. She is always there for me, even on the weekends. She is my go to for any and all questions...The only weakness the clinic has is that sometimes you have to wait for a long time, I never waited more than 30 minutes however. They have so many strengths, good customer service, billing is awesome...$15,500 for 2 retrievals and as many FET's as I produced. Meds were outside of that, I spent about $8,000 4,000 per cycle
+ Read more
Age
22 - 25
Treated
2013 - 2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
1st of 4 Docs
Treatment
5 IUI, 2 IVF, Donor Sperm
Diagnosis
Male Factor, PCOS, Other
10
Describe your experience with Reproductive Care Center.
The only weakness the clinic has is that sometimes you have to wait for a long time, I never waited more than 30 minutes however. They have so many strengths, good customer service, billing is awesome, they always answer and if they don't they call you right back, they get you on the schedule very fast, and their office is clean and warming.
During treatment, did you feel like you were treated like a number or a human?
My Dr is the most kind caring individual I have ever met. He appreciates me as his patient and I can tell he is frustrated that we have not been able to conceive again. He is honest, open, and at the end of the day he cares. I do not blame him for the failed attempts, I am grateful he is the one by my side through all of this.
Describe your experience with your nurse.
Amazing communicator. She is always there for me, even on the weekends. She is my go to for any and all questions.
How was your experience with James Heiner?
James Heiner is the best. He understands me, he is there for me, and he accommodates how far away I live from his clinic. He will take two hours to talk to me if I need it. I met him years ago and I will never switch drs. He shakes my husbands hand every time we see him, and he always follows up to check on how we are doing.
What one piece of advice would you give a prospective patient of James Heiner?
You have to ask questions. He will answer them, but he may not brush up on every detail unless you ask.
Describe the protocols James Heiner used in your cycles and their degree of success.
IUI's we used bravelle, femera, and ultrasounds. IVF we used bravelle, femara, estrace, birth control, blood work, ultra sounds, more injections that I can't fully remember. Both have been successful, unfortunately I have lost three IVF pregnancies.
Describe your experience with your monitoring appointments.
I could go in for monitoring whenever I needed! They were always very quick!
Describe the costs associated with your care under James Heiner.
$15,500 for 2 retrievals and as many FET's as I produced. Meds were outside of that, I spent about $8,000 4,000 per cycle
10
Doctor
James Heiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 36
Treated
2012 - 2016
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Male Factor, Uterine Fibroids
10
$403 for interuterian insemination [at Reproductive Care Center]...ivf...a program is offer for a four cycle money back guarantee costing around $20,000...Sometimes scheduling can be an issue if from out of state. The billing team is good, but also make sure you know your own benefits...We were scheduled for an appointment with Dr. Blauer in the Sandy office when he was in fact out of town. The doctor corrected the situation though.
+ Read more
Age
32 - 36
Treated
2012 - 2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI
Diagnosis
Male Factor, Uterine Fibroids
10
Describe your experience with Reproductive Care Center.
Sometimes scheduling can be an issue if from out of state. The billing team is good, but also make sure you know your own benefits.
During treatment, did you feel like you were treated like a number or a human?
He really took time to listen to us. At our first appointment a scheduling mistake was made. We live 3 hours away from the clinic, and instead of making us reschedule he did the consult through FaceTime at no charge.
Describe your experience with the nursing staff.
Very nice and helpful, but sometimes hard to get a hold of by phone.
What specific things went wrong at this clinic?
  • Lost appointments
How was your experience with Keith Blauer?
He has a very good bedside manner . He doesn't try to make you feel rushed during the visit. Gives all the options and gives hope that they could work. He performed the surgery for my uterine fibroids. We were given hope that we would be able to get pregnant. He is fairly conservative in that he hasn't tried to rush us into invitrofertiization even though I have had a uterine fibroid and we have male factor issues also.
What one piece of advice would you give a prospective patient of Keith Blauer?
Don't be afraid to ask questions and have some prepared when you go.
Describe the protocols Keith Blauer used in your cycles and their degree of success.
Hysteroscopy to remove uterian fibroids and polyps. 3 you. Femara 5mg on cycle days 3-7. The rational was that once the fibroid was removed we may be able to get pregnant. So far not successful.
Describe the costs associated with your care under Keith Blauer.
$403 for interuterian insemination. Office visit is a specialist copay. We have done ivf but a program is offer for a four cycle money back guarantee costing around $20,000.
10
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Treatment
4 Fertility Medications
Diagnosis
PCOS
10
Dr. Hatasaka [of Reproductive Care Center] is the best. I waited a year before deciding on a doctor because I was so scared of getting a bad doctor. I'm very grateful for the recommendation I received to call him....After we did a lot of tests, he knew I had PCOS and started me on letrozole. I still didn't ovulate so he gave me a trigger shot after checking everything with a vaginal ultrasound. Next month, he added dexamethasone and doubled the letrozole. I finally ovulated. Tried this 3 more times and am revising our plan tomorrow.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 Fertility Medications
Diagnosis
PCOS
10
Describe your experience with Reproductive Care Center.
Clean, professional, and understanding.
During treatment, did you feel like you were treated like a number or a human?
Explained every detail and listened to all of my worries. Spent time with us without being in a hurry to get to the next patient.
Describe your experience with the nursing staff.
Always call back. Even on Saturdays. Very understanding and kind.
How was your experience with Harry Hatasaka?
Dr. Hatasaka is the best. I waited a year before deciding on a doctor because I was so scared of getting a bad doctor. I'm very grateful for the recommendation I received to call him.
What one piece of advice would you give a prospective patient of Harry Hatasaka?
Be prepared. Eat healthy, exercise, and do what you can before going in, so you can jump in with both feet with what he can offer. Otherwise, you'll end up doing that anyway and paying for the advice.
Describe the protocols Harry Hatasaka used in your cycles and their degree of success.
After we did a lot of tests, he knew I had PCOS and started me on letrozole. I still didn't ovulate so he gave me a trigger shot after checking everything with a vaginal ultrasound. Next month, he added dexamethasone and doubled the letrozole. I finally ovulated. Tried this 3 more times and am revising our plan tomorrow.
Describe the costs associated with your care under Harry Hatasaka.
My insurance covers nothing. They only charge me my copay anyway. I am astounded so far with their understanding.
10
Doctor
Harry Hatasaka
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
24 - 25
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor
10
I really liked this clinic [Reproductive Care Center] it was always really nice and clean and well kept! Everyone was always nice and friendly... She [a nurse] was always available to talk when I needed her to answer a question toward the end she even gave me her phone number so I could keep in contact more easily... The costs for my medications and injections was about $3,500 we had to ha icsi so that was another $1,500 and then for all the rest it was about $8,500
+ Read more
Age
24 - 25
Treated
2015 - 2016
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with Reproductive Care Center.
I really liked this clinic it was always really nice and clean and well kept! Everyone was always nice and friendly
During treatment, did you feel like you were treated like a number or a human?
He treated us very well and cared about our concerns and wishes
Describe your experience with your nurse.
She was always available to talk when I needed her to answer a question toward the end she even gave me her phone number so I could keep in contact more easily
How was your experience with Keith Blauer?
We loved having Keith Blauer as our doctor! He always listened to our concerns and our wishes! I believe he tried his best to get us what we were hoping for! He helped bring our little boy into the world and we are so grateful for him and his help!
What one piece of advice would you give a prospective patient of Keith Blauer?
Just be open and honest with your how your feeling and communicate that with your doctor
Describe the protocols Keith Blauer used in your cycles and their degree of success.
I don't remember what protocol we used I just had to start injections about 2 weeks before my egg retrieval. He was able to retrieve 6 eggs. 4 of those turned into embryos but only 2 matured. We put those two in and resulted in one live birth
Describe the costs associated with your care under Keith Blauer.
The costs for my medications and injections was about $3,500 we had to ha icsi so that was another $1,500 and then for all the rest it was about $8,500
10
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
Treated
Success with this Doc
?
Treatment
IUI
Diagnosis
Unexplained
5
I was extremely frustrated about the time I had to wait each time I went to the clinic [Reproductive Care Center]. I was always on time, but inevitably I had to wait for 30 or more minutes each time.... When asking about the price of a procedure with a billing clerk, she told me I would need an ultrasound, but when I pressed further, and she asked the doctor, she realized that i wouldn't need one. I have to self pay so every cent counts and I need to know upfront what I am going to be paying.
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Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Unexplained
5
Describe your experience with Reproductive Care Center.
I was extremely frustrated about the time I had to wait each time I went to the clinic. I was always on time, but inevitably I had to wait for 30 or more minutes each time.
During treatment, did you feel like you were treated like a number or a human?
He had to continuously review my diagnostic testing in front of me. It made it seem like he didn't remember who I was or what we have already talked about.
Describe your experience with the nursing staff.
I only interacted with nurses when they brought be to Dr Hatasaka office.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Harry Hatasaka?
He is very detailed with descriptions. When I had questions he answered them thoroughly. He did not ask if I had questions though so if I didn't speak up he just kept talking. He was able to explain things in terms that I understood.
What one piece of advice would you give a prospective patient of Harry Hatasaka?
Ask lots of questions. Ask him to slow down if you don't understand something.
Describe the protocols Harry Hatasaka used in your cycles and their degree of success.
I am just in the beginning, but he diagnosed me with unexplained infertility. He told us to start with Femara plus IUI to start because it has the best success rate for the cost and stress. He said he would like me to try 3-4 rounds of this and then reassess to see where to go next. He said FSH is the most risky with my situation because it could result it high multiples and he doesn't think it's very much more successful than the IUI. He said the last resort will be IVF.
Describe the costs associated with your care under Harry Hatasaka.
I had to buy letrozole and an ovulation kit at Walmart which was $50. And I was told the IUI will cost $450.
5
Doctor
Harry Hatasaka
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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4
Age
30
Treated
2016
Success with this Doc
?
Treatment
1 IUI, IVF
Diagnosis
Diminished Ovarian Reserve
4
I feel like the office [at Reproductive Care Center] is disorganized. I had dropped off several test results at the front desk per dr request which never made it to him...I had blood work done and they said they would call with the results in Friday. The did not. I called and left s voicemail the next week and did not get a call back. I called the next week and left a voicemail and then got called back with the results.
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Age
30
Treated
2016
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, IVF
Diagnosis
Diminished Ovarian Reserve
4
Describe your experience with Reproductive Care Center.
I feel like the office is disorganized. I had dropped off several test results at the front desk per dr request which never made it to him...I had blood work done and they said they would call with the results in Friday. The did not. I called and left s voicemail the next week and did not get a call back. I called the next week and left a voicemail and then got called back with the results.
During treatment, did you feel like you were treated like a number or a human?
Did not remember details of case and gave contradictory info
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with James Heiner?
Dr. Heiner was nice but did not remember me from apt to apt nor my information. I found out I was having difficulty by chance by a test we asked for rather then a test he suggested or felt like was important.
4
Doctor
James Heiner
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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3
Age
25
Treated
2010
Success with this Doc
No
Treatment
6 IUI, 4 IVF
Diagnosis
Male Factor, PCOS, Unexplained
3
The clinic was very busy and sometimes we had to call to get more info instead of them calling us...Infertility is expensive I wish they made it less about money and more about helping you achieve pregnancy...He [Dr. James Heiner] seems to know what he was doing. I wish he would have changed our treatment when the previous ivf's didn't work. I like that he is very honest and blunt, some may have an issue with how blunt he is but my husband and I really appreciate the truth and honesty...
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Age
25
Treated
2010
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
6 IUI, 4 IVF
Diagnosis
Male Factor, PCOS, Unexplained
3
Describe your experience with Reproductive Care Center.
Infertility is expensive I wish they made it less about money and more about helping you achieve pregnancy
During treatment, did you feel like you were treated like a number or a human?
The clinic was very busy and sometimes we had to call to get more info instead of them calling us.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with James Heiner?
He seems to know what he was doing. I wish he would have changed our treatment when the previous ivf's didn't work. I like that he is very honest and blunt, some may have an issue with how blunt he is but my husband and I really appreciate the truth and honesty.
What one piece of advice would you give a prospective patient of James Heiner?
Ask questions
Describe the protocols James Heiner used in your cycles and their degree of success.
I don't remember
6
Doctor
James Heiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less