CCRM Orange County

Available Resources

Genetic counseling is not offered: Not OfferedAcupuncture is not offered: Not OfferedMental health counseling is not offered: Not OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
CCRM OC Avocado
1401 Avocado Ave, Suite 403
Newport Beach, CA 92660
(949) 706-2229
CCRM OC Jamboree
3501 Jamboree Road, Suite 1100
Newport Beach, CA 92660
(949) 222-1290
Newport Beach (Closed)
20072 SW. Birch St
Newport Beach, CA 92660
949 222-1290
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On a scale from 0-10, how likely are you to recommend CCRM Orange County to a friend?
Strongly recommend: 3Don't recommend: 26.8
6 assessments
  • 60% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 40% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
82
Annual Cycles National Avg.
344
6 assessments
10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, Uterine Fibroids
10
CCRM Orange County was really nice. I was there only for my egg retrieval but the facility was quite shiny and new. Despite it looking so fancy, the people were really personable and friendly so it didn't feel intimidating at all... I also wanted to mention that Dr. Moayeri's nursing staff at CCRM Orange County (where they did my egg retrieval) were phenomenal.... Susie, the financial coordinator, is also super nice and really organized. We are paying a lot of money for IVF but the payment process was really simple and clear. She explained the fees in detail with an easy to understand fee schedule.
+ Read more
Age
37
Treated
2016
Success with this Doc
Yes
Race
East Asian
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, Uterine Fibroids
10
Describe your experience with CCRM Orange County.
OC Fertility isn't big. It was smaller than I expected, but I think it's totally sufficient. It did not have the feel of a hospital, which hopefully puts people at ease. It felt more personal. During one visit, there were a lot of patients (which I think is unusual for them) but the clinic didn't feel cramped and they didn't make me feel rushed. CCRM Orange County was really nice. I was there only for my egg retrieval but the facility was quite shiny and new. Despite it looking so fancy, the people were really personable and friendly so it didn't feel intimidating at all.
During treatment, did you feel like you were treated like a number or a human?
Dr. Moayeri treated me with respect and answered any questions that I had, both thoughtfully and kindly. Her staff were also warm, kind, always helpful, and really knowledgeable. On the day of my egg retrieval, she was so reassuring and helped put me at ease right before anesthesia.
Describe your experience with your nurse.
Treena is WONDERFUL. She is super organized, explained the IVF protocol in good detail (including med administration), and is incredibly nice. She really helped me feel at ease about the whole process and was so reassuring about everything. She didn't candy coat everything and prepared me adequately. For example, she warned me that Menopur might sting (which it did!). She also gave me a great tip, which was to ice the injection site beforehand so that I don't feel the needle going in. It totally worked! Treena is also super prompt at responding to emails/questions. Susie, the financial coordinator, is also super nice and really organized. We are paying a lot of money for IVF but the payment process was really simple and clear. She explained the fees in detail with an easy to understand fee schedule. There were no surprises when it was time to pay up. The rest of the nursing staff were all really great. Blood draws were quick and easy and I had no issues with scheduling appointments. Everyone was really courteous, professional, and respectful. The one negative feedback I have is that a couple of my messages/questions were not relayed to Treena so I had to email Treena directly. I also wanted to mention that Dr. Moayeri's nursing staff at CCRM Orange County (where they did my egg retrieval) were phenomenal. I was so nervous about getting an IV catheter and going under anesthesia, but the entire process was so smooth. Everyone was so nice. The nurse who took care of me brought me a warm blanket, put me at ease while I got my IV catheter, and brought me a heating pad after the egg retrieval. It's not just about the doctor, but also the support staff. OC Fertility and CCRM Orange County have a great support staff.
How was your experience with Sharon E. Moayeri?
I have had a wonderful experience so far with Dr. Moayeri. From the very first appointment, I liked her confidence (without being arrogant) and her level of expertise in fertility. She explains tests and procedures really well, and is also good at explaining WHY she is performing any diagnostic procedure. She is also really really thorough, which is something that is really important to me. I also think she is more on the candid side, which I prefer. For example, she did not hesitate or beat around the bush when she recommended that we consider using donor sperm as a back-up plan. However, she was very empathetic and it did not come across as offensive. I sincerely believe that she wants the best outcome for me and my husband. I'm not sure if this counts as a weakness but I think that most of the detailed IVF information was provided to us through their paperwork that we were given before starting IVF. For example, we didn't discuss statistics, risks, and the details of IVF (what each medication does) with Dr. Moayeri. I think we had a brief conversation about it. However, I know I could have scheduled an appointment to have that discussion with her. The information I already had about IVF was sufficient for me since I also did a lot of research. Their paperwork was also really thorough and complete so I didn't have any questions about IVF when it was time to pay for my cycle. For those of you who need to get your information verbally from your doctor, you may need to ask for that explicitly. I trusted her and did not feel the need to question her about every detail. I had more than enough information. The one thing I did not do (and chose not to do) was to ask about her success rate (e.g. live birth rate). Some of this information is available online through the CDC website but I know the data is sparse. Dr. Moayeri is with CCRM, which is a renowned fertility clinic. I think there is a good reason why CCRM is working with Dr. Moayeri. Initially, I did have some concerns that I didn't choose the "best" reproductive endocrinologist (someone with the best success rates), but I chose to stick with Dr. Moayeri.
What one piece of advice would you give a prospective patient of Sharon E. Moayeri?
Don't be afraid to ask questions if you feel like you need more information or clarification
Describe the protocols Sharon E. Moayeri used in your cycles and their degree of success.
I was put on the antagonist protocol which consisted of Menopur, Follistim, and dexamethasone (0.5 mg) for 12 days, Ganirelix starting day 7, Pregnyl on day 12, and egg retrieval on day 14. I went in for ultrasounds +/-bloodwork (did not always need bloodwork), which became more frequent towards the end. There is another doctor at the practice who performed a few of my ultrasounds (because Dr. Moayeri was doing a procedure) but as I neared the end of the IVF cycle, Dr. Moayeri later reviewed the ultrasounds to double check my protocol. They always called me in the afternoon after the ultrasound to let me know if any changes needed to be made. The only change they made was to delay my egg retrieval by one day. Dr. Moayeri was able to retrieve 15 eggs! As far as side effects go, I had some mild bruising on injection sites, started getting more tired, felt bloated during the final week, and some mild tenderness/pain in what I assume were my ovaries as the follicles got really big.
Describe the costs associated with your care under Sharon E. Moayeri.
IVF cycle costs about $15k Not included in fee to OC Fertility/CCRM - IVF stim meds (paid to pharmacy directly) - ~$5k for me - CCS analysis of embryo cells - depends on the number of embryos Frozen embryo transfer is a separate fee of ~$5k
10
Doctor
Sharon E. Moayeri
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Orange County
CCRM OC Avocado
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation, PCOS, Other
10
Trina and Ashley were the nurses [at OC Fertility] I dealt with and were AMAZING they were so wonderful to see each visit, which is so important considering how often you're there during treatment cycles...I loved that all of my visits were billed to insurance, seeing how I had zero fertility coverage with my insurance...
+ Read more
Age
29 - 30
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Anovulation, PCOS, Other
10
Describe your experience with CCRM Orange County.
I loved that all of my visits were billed to insurance, seeing how I had zero fertility coverage with my insurance, they were creative with billing as gyno care till we started my treament cycle, once I was diagnosed and treatment began those visits were out of pocket and as soon as I had a positive pregnancy visited went back through insurance as OB care for all the weekly visits in my first trimester under her care till I moved to my OB. I really appreciate that they understand that IF isn't wildly covered by most insurance, so their willingness to find ways to work around that is greatly appreciated.
During treatment, did you feel like you were treated like a number or a human?
She sat us down to start went through a whole analysis of our tests, Health habits and gave us a game plan to give us the health lies shot at treatment before she would actually let us start a treatment round. Most patients want to just start treament rounds, she wanted to wait to get us in a heather place before she would start a treatment round to try to get my hormones balanced better, my husband's health habits in a better place and his morphology numbers up. She gave us a game plan of what we needed to do to begin a round of treatment before we even started, so she helped us know what to do and where we were going. She flat out said she wanted to go this route so she wasn't wasting our time and giving us our best shot at success. She also personally called me to tell me once my hormone test was positive for being pregnant, which I still have that voicemail saved on my phone because it meant so much to me to hear it from my doc rather than just front desk or a nurse.
Describe your experience with the nursing staff.
Trina and ashley were the nurses I dealt with and were AMAZING they were so wonderful to see each visit, which is so important considering how often you're there during treatment cycles.
How was your experience with Sharon E. Moayeri?
I honestly have zero complaints she was there for all but one ultrasound and wasn't the one who preformed my IUI but that didn't matter to me she was so hands on and the only reasons she missed those two appointments were for other patients in surgery, she was very present in my whole experience of treament for which I've already recommended multiple friends to her.
Describe the protocols Sharon E. Moayeri used in your cycles and their degree of success.
She put me on meteformin to help regulate my hormone imbalance to work on the annovulation and PCOS for about 2 months attempting to get my cycles going again before we did any kind of fertility work. they didn't return so I had a progesterone induced cycle once my husband's morphology numbers were better. And that was our treatment cycle which she also suggested using femara so we did... I had regular ultrasounds to monitor folic growth throughout the cycle, I was given estrogen patches as we approached my trigger date. And she even will come in on weekends to check if your cycle is that close, which she did for me, I administered an HCG trigger injection from home the day before my IUI.
Describe the costs associated with your care under Sharon E. Moayeri.
Visits with insurance came in around $90 with an ultrasound, and bloodwork was about $35 but it all depends on insurance. My IUI aroud $1500 with meds procedure and out of pocket visits during my treatment cycle.
10
Doctor
Sharon E. Moayeri
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Orange County
CCRM OC Avocado
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 39
Treated
2010 - 2013
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
I loved this clinic [Newport Fertility Center] because it is small but very well organized and top of the line. Everything is really nice and seems new. I felt like I got so much attention and the top level of care. I usually only saw one other patient at my visits, and I never had to wait. It was so calm and professional. I got a good feeling whenever I went there, even through hard times...
+ Read more
Age
36 - 39
Treated
2010 - 2013
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with CCRM Orange County.
I loved this clinic because it is small but very well organized and top of the line. Everything is really nice and seems new. I felt like I got so much attention and the top level of care. I usually only saw one other patient at my visits, and I never had to wait. It was so calm and professional. I got a good feeling whenever I went there, even through hard times.
During treatment, did you feel like you were treated like a number or a human?
The office staff and Dr. Kan were always kind, they were always on time which showed they valued my time, everything was comfortable and clean and nice in the office, Dr. Kan was always kind and funny and responsive to my concerns.
Describe your experience with your nurse.
The nurses were great - smart, knowledgeable, kind, responsive to questions, and worked well with Dr. Kan.
How was your experience with Mark Kan?
Dr. Kan is highly skilled and I felt I could trust him with my fertility. He was kind and funny and professional. I like that it is just him in the practice because you really develop a relationship with him, and he does everything for you. I could tell he is highly respected in the medical community by the way other doctors spoke of him.
What one piece of advice would you give a prospective patient of Mark Kan?
Trust him!
Describe the protocols Mark Kan used in your cycles and their degree of success.
I first froze my eggs with Dr. Kan when I was single. It was a typical treatment course - FSH injections to stimulate follicles, HCG to stimulate ovulation, and then oocyte aspiration to retrieve the eggs, with ultrasound monitoring throughout to determine timing - when the eggs were big enough but not too big. Then, later, with my husband, Dr. Kan wanted to save my frozen eggs as a backup. We did 3 IUI's, first with clomid, then with Clomid and FSH injections, they were unsuccessful. We did 2 full rounds of IVF and got pregnant with twins on our second round. Both rounds we did FSH injections, ultrasound monitoring, HCG, egg retrieval, and fresh embryo transfers. The first round there only 3 embryos that developed well, so we put in 3 at day 3. It was unsuccessful. The second round, which was successful, I did birth control pills to prepare for the cycle and acupuncture. We had 5 well-developing embryos, so we put in 2 at day 5. Both implanted and thrived, and I had fraternal twin girls!
Describe the costs associated with your care under Mark Kan.
The IUI cycles were around 1500-3000, less without the FSH injection costs. The egg retrieval with everything was $10000, the first IVF was around $15,000, the second $13,000
10
Doctor
Mark Kan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Orange County
Newport Beach (Closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
Egg Freezing, IVF, Surrogacy
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
0
[The staff at CCRM Orange County was] Very short and rude. No hurry to get our positive pregnancy results for us. Waited days to find out when at my other client I only had to wait hours...Staff short and not friendly...Small office. Never had to wait. Always had billing questions. THey weren't very organized...
+ Read more
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Egg Freezing, IVF, Surrogacy
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
0
Describe your experience with CCRM Orange County.
Small office. Never had to wait. Always had billing questions. THey weren't very organized.
During treatment, did you feel like you were treated like a number or a human?
Staff short and not friendly. Dr never remembered our case when we came in and would have to look up our info
Describe your experience with your nurse.
Very short and rude. No hurry to get our positive pregnancy results for us. Waited days to find out when at my other client I only had to wait hours.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
How was your experience with Mark Kan?
Never remembered our case when we would go in to appointment and would have to retell him our info. Went to implantation and he saw us in the waiting room and walked by us and don't think he knew who we were.
Describe the protocols Mark Kan used in your cycles and their degree of success.
Menopur and follotism. This was my third cycle and my worst. Didn't produce many follicles only was able to retrieve 3 and two were fertilized. Only one to send off for testing. Miraculously the one ended up being normal and healthy. He wanted to stop the cycle bc one side was dominating for follicles but we insisted to move forward.
Describe the costs associated with your care under Mark Kan.
Around $16,000 plus genetic testing and meds
3
Doctor
Mark Kan
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
0
Clinic
CCRM Orange County
Newport Beach (Closed)
Nursing
Operations
Scheduling
Billing
Educational Resources
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N/A
Age
31
Treated
2013
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
N/A
Quaint, quiet and totally in control. You feel well taken care of and like an actual person rather than a number [at Newport Fertility Center].... I was the only patient scheduled per hour. I saw dr Kan every visit and every time. And never was rushed and always was understood and cared for very well.... I absolutely love this dr. He was a godsend after three failed iuis with a prior dr who I never saw.
+ Read more
Age
31
Treated
2013
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
N/A
Describe your experience with CCRM Orange County.
Quaint, quiet and totally in control. You feel well taken care of and like an actual person rather than a number.
During treatment, did you feel like you were treated like a number or a human?
I was the only patient scheduled per hour. I saw dr Kan every visit and every time. And never was rushed and always was understood and cared for very well.
Describe your experience with the nursing staff.
Absolutely Awesome
How was your experience with Mark Kan?
I absolutely love this dr. He was a godsend after three failed iuis with a prior dr who I never saw. So lucky to have had him help us!
What one piece of advice would you give a prospective patient of Mark Kan?
Just go for the consult and after talking to him and seeing his office and office staffyou'll know he's the right guy.
Describe the protocols Mark Kan used in your cycles and their degree of success.
Gah it's been so long and lifeboat crazy right now. I know he was very up front but very calm too. I was on a ton of medicine and he adjusted it during the cycle. He recommended us not to do two embryo transfer because I was a high risk for pcos. So wrongly transferred one embryo and ended up up with identical twins. So so exciting!
10
Doctor
Mark Kan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
Operations
Scheduling
– Read less
4
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
No
Treatment
5 IUI, 1 Egg Freezing, IVF
Diagnosis
Anovulation, Male Factor, PCOS, Unexplained
4
[The nurses at Newport Fertility Center] were prompt and always followed up on any questions... I think they don't have appropriate medical record information tracking system. He [Dr. Kan] would forget sometimes about my past history or what was currently going on with my cycle.
+ Read more
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
No
Race
Other
Income
Occupation
Consultant
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IUI, 1 Egg Freezing, IVF
Diagnosis
Anovulation, Male Factor, PCOS, Unexplained
4
During treatment, did you feel like you were treated like a number or a human?
During the IVF cycle procedure, Dr. Kan was considerate but after my last IVF cycle when I had a miscarriage he seemed so busy and was rushing through the conversation over the phone that made me feel like a number.
Describe your experience with the nursing staff.
they were prompt and always followed up on any questions
How was your experience with Mark Kan?
Dr.Kan is very knowledgeable however, I think they don't have appropriate medical record information tracking system. He would forget sometimes about my past history or what was currently going on with my cycle.
What one piece of advice would you give a prospective patient of Mark Kan?
You want to check his success results on SART and CDC...they haven't been publishing their results...why??? It was my first IVF cycle and never checked these sites to compare doctors
5
Doctor
Mark Kan
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
CCRM Orange County
Newport Beach (Closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less