New Hope Center for Reproductive Medicine

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Virginia Beach
448 Viking Drive
Virginia Beach, VA 23452
757-496-5370
On a scale from 0-10, how likely are you to recommend New Hope Center for Reproductive Medicine to a friend?
Strongly recommend: 12Neutral: 2Don't recommend: 18.9
15 assessments
  • 80% Strongly recommend (9-10)
  • 13% Neutral (7-8)
  • 7% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
272
Annual Cycles National Avg.
344
9.1
Average Doctor Score
2 doctors
15 assessments
10
Age
30
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, Donor Sperm
Diagnosis
PCOS
10
Front desk [at New Hope Center for Reproductive Medicine] is very welcoming and inviting. Most of the waiting is in the room, for the doc to do your ultrasound. They have many clients so you may not have a very long time with the doc. Make sure you ask them in the room while you have their ear. Don't be afraid to ask what the next step is and why you are taking certain medications. Also dont be afraid to ask the sweet ladies that do your blood work what they are testing for. Every case is unique so they will taylor their care to you.
+ Read more
Age
30
Treated
2016
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, Donor Sperm
Diagnosis
PCOS
10
Describe your experience with New Hope Center for Reproductive Medicine.
Front desk is very welcoming and inviting. Most of the waiting is in the room, for the doc to do your ultrasound. They have many clients so you may not have a very long time with the doc. Make sure you ask them in the room while you have their ear. Dont be afraid to ask what the next step is and why you are taking certain medications. Also dont be afraid to ask the sweet ladies that do your blood work what they are testing for. Every case is unique so they will taylor their care to you.
During treatment, did you feel like you were treated like a number or a human?
Dr Perez does not expain things unless you ask. It seems like he assumes you already know. Unlike his assistant nurse practitioner Kat, who is warm and asks you if you understand and have any questions. He has a tendency to do the ultrasound, tell u what will happen next, shake your hand, and he is out of the room before you can blink.
Describe your experience with your nurse.
Answered all of my questions and was ver compationate and warm. Had her staff explain all meds and always asked if I had questions or concerns.
How was your experience with Christian Perez?
Dr Perez is very knowledgeable and confident in what he is doing. He may not be the most personal or open to conversation, but very dependable. He will explain things if you ask, but is not one to reasure or give you false hope.
What one piece of advice would you give a prospective patient of Christian Perez?
Look past his slow to warm up personality. He knows what he is doing and does it very well. I always trusted his judgment. He will always have you and your future in his best interest.
Describe the protocols Christian Perez used in your cycles and their degree of success.
I am a lgbt individual who has lack of sperm and pollycyctic ovaries. I was put on meds to help with the pco and assisted with chlomid one cycle and femera the next. This helped with timing for the IUI and to get my eggs to release a mature egg that would hold. We had to not try the second month after a neg pregnancy, due to my eggs not going back to normal after my cycle. I am now pregnant after my 2nd IUI (3rd month)and getting blood work every 2 days to check my estrogen and thighroide levels.
Describe the costs associated with your care under Christian Perez.
Approx 2,000 a cycle
9
Doctor
Christian Perez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Center for Reproductive Medicine
Virginia Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34 - 36
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, Endometriosis, PCOS, Uterine Fibroids
9
It's [New Hope of Virginia] a great clinic. I enjoyed working with both physicians. The reception staff, nurses etc have all been warm and helpful. The facility is beautiful, and they work hard to stay up to date with the latest technology. My only real issues were with communication and financial disclosure. I knew it would be a complicated process, and expensive, but I wasn't given accurate or timely information all the time. Overall, though, Dr Perez and staff make up for any negatives by treating me like I matter to them. I never felt like a number. I'm healthy, happy and pregnant. :)
+ Read more
Age
34 - 36
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, Endometriosis, PCOS, Uterine Fibroids
9
Describe your experience with New Hope Center for Reproductive Medicine.
It's a great clinic. I enjoyed working with both physicians. The reception staff, nurses etc have all been warm and helpful. The facility is beautiful, and they work hard to stay up to date with the latest technology. My only real issues were with communication and financial disclosure. I knew it would be a complicated process, and expensive, but I wasn't given accurate or timely information all the time. Overall, though, Dr Perez and staff make up for any negatives by treating me like I matter to them. I never felt like a number. I'm healthy, happy and pregnant. :)
During treatment, did you feel like you were treated like a number or a human?
From surgery to IVF and everything in between, Dr Perez kept in constant contact with me. The time and care he has shown goes so far beyond what any physician has ever offered me. If I had a question or concern, he made it a priority. Plus he's warm, kind and capable.
Describe your experience with the nursing staff.
The nursing staff during procedures is great. They are caring and compassionate. I felt a little lost during my cycles though. I wasn't always given enough information. And one very important instruction from the physician was not relayed to me post op, very frustrating. I had some complications. Overall they were good.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Christian Perez?
My experience with Dr Perez has been incredible. He took a holistic approach from the beginning - concentrating on the root of my issues. We have been working towards conception, but also focusing on my health and management of my PCOS and other issues. Because of this, I finally started ovulating on my own (after 11 years of trying to conceive). We got pregnant naturally between treatments, but it's because we worked on healing me. I'm so much healthier to carry this baby, and I have him to thank. He was candid about my health and that I needed to make life changes. He taught me how to work with my body. He diagnosed my issues, has treated them with medication and surgery. He cares and he works for you. But he asks you to do your part too. He also was always there for me when I was anxious or had a disappointing cycle. He never lost hope and his positive energy kept us moving forward.
What one piece of advice would you give a prospective patient of Christian Perez?
Be open-minded and heed his advice. He cares about more than pregnancy; the physical and mental health of his patients are very important to him. Ask questions.
Describe the protocols Christian Perez used in your cycles and their degree of success.
PCOS, high AMH IVF Freeze All - antagonist Day 1-4: 200 Follistim + 1 vial Menopur Day 5-6: 200 Follistim + 1 vial Menopur + Ganirelix Day 7: 125 Follistim + 1 vial Menopur + Ganirelix Day 8: 100 Follistim + 1 vial Menopur + Ganirelix Day 9: no stim meds + Ganirelix Day 10: Two Lupron triggers 12 hrs apart Freeze all and Lupron triggers due to risk of OHSS. E2 levels extremely high. No OHSS! 19 retrieved, 11 fertilized with ICSI, 8 blasts at day 5/6 high enough quality to freeze Transfer 1- 2 embryos, one took, m/c at 6 weeks Transfer 2 - 2 embryos, negative Now pregnant naturally
Describe the costs associated with your care under Christian Perez.
Prior to Dr Perez: (2) Monitored Femara Cycles with IUI: 1995 each IVF Freeze All with Dr Perez: Approx $13K - included all ultrasounds, retrieval, anesthesia, ICSI, extended culture, vitrification of 8 embryos, 1 year storage IVF meds were approx $3600 (discounted) paid to pharmacy Frozen Embryo Transfer: Approx $3500 each cycle, included ultrasounds, thawing, assisted hatching and transfer Cryo cycle meds were approx $600 each cycle Other procedures were billable to insurance and the prices varied.
10
Doctor
Christian Perez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
New Hope Center for Reproductive Medicine
Virginia Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
32 - 40
Treated
2008 - 2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS, Other
0
[New Hope of VA clinic] Strengths: Dr. Perez - he is charismatic, warm, friendly, and takes his time with you. He preformed both of my DNCs and I was very happy with him. Weaknesses: Waiting room times, inept and inattentive PAs that are never there very long, almost never seeing Dr. Robin, communication and accuracy issues with med refills and referrals, and things not being explained enough or often enough...
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Age
32 - 40
Treated
2008 - 2016
Success with this Doc
No
Race
Other, Prefer not to answer
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS, Other
0
Describe your experience with New Hope Center for Reproductive Medicine.
Strengths: Dr. Perez - he is charismatic, warm, friendly, and takes his time with you. He preformed both of my DNCs and I was very happy with him. Weaknesses: Waiting room times, inept and inattentive PAs that are never there very long, almost never seeing Dr. Robin, communication and accuracy issues with med refills and referrals, and things not being explained enough or often enough.
During treatment, did you feel like you were treated like a number or a human?
I only felt like a human when being seen/treated in person by Dr. Robin or Dr. Perez; though I always felt that they forgot me as soon as I walked out the door. The myriad of revolving PAs I saw during my time there, never took the time to get to know me. Most tried to tell me they knew my body better than I did, and they repeatedly ignored issues and problems I brought to their attention. For example: Even after alerting one PA to certain issues, she ignored me and my subsequent endo-biopsy procedure sent me into shock; then the PA swore that there was no way I could be in shock after I told her.
Describe your experience with your nurse.
Willa was always awesome, organized, and communicated better than anyone. She was the head nurse for IVF cycles. Kelly was good until we had a major med refill incident, then the Office Manager sent me back to Willa even though I was not undergoing IVF. Last year, for some reason, I received Erica as my nurse and had nothing but problems; from med refills to trying to get everything the new doctor they were sending me to wanted so that I could make an appointment. What should have been easy took months.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
How was your experience with Robin Poe-Zeigler?
When I first met Dr. Robin I felt she was wonderful, very warm, compassionate, and understanding; after that, I felt as if she forgot who I was unless she was holding my chart. I only saw her six times in eight years; my first consultation, one IUI, my egg retrieval and embryo implantation for IVF, once in the hallway, and at my consultation after my miscarriage. Even though I was still going to the practice at the beginning of this year, I hadn't actually seen her in person since 2010. Up until I was "shopped out" to another doctor, I felt she only remembered me when reviewing old patient files.
What one piece of advice would you give a prospective patient of Robin Poe-Zeigler?
Expect to almost never see her except at a consultation appointment, an in-office procedure, if she's filling in, or you bump into her in the hallway.
Describe the protocols Robin Poe-Zeigler used in your cycles and their degree of success.
It's been so long, I really don't remember much. I know I did Clomid with the IUIs. For the IVF we used birth control pills, Follistim and Braville? with progesterone in oil injections and vaginal progesterone inserts (I hated those - I reported that the medication turned black after being inserted - which was not a listed side-effect - and nothing was ever done. I even reported it to the pharmaceutical company who just referred me back to my doctor.) There was one other med we used besides what we used to induce ovulation, but I can't remember what it was. After I was pregnant, we continued the progesterone in oil and something else I can't remember. We used ICSI and Assisted Hatching during the IVF because the outer membrane of my eggs was so thick due to the PCOS. I do remember her telling me, at age 33, that I had the eggs of a 40 year old but produced the embryos of a 25 year old.
Describe the costs associated with your care under Robin Poe-Zeigler.
I don't remember the IUI med costs. The IVF costs were about $10,000 for the meds, and almost $20,000 for the IVF because I required ICSI and assisted hatching. Chriopreservation and embryonic genetic testing were not offered at that time, so that was also not included.
0
Doctor
Robin Poe-Zeigler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
New Hope Center for Reproductive Medicine
Virginia Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
37 - 39
Treated
2012 - 2014
Success with this Doc
?
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS, Tubal Blockage
9
I think the clinic [New Hope Center for Reproductive Medicine] is great for IVF patients. You get a lot of personal attention. I feel like IUI patients are treated a little more like a number...I felt like Dr. Robin truly cared about me as a person. She wanted to see me get pregnant as much I wanted to get pregnant. She was honest but gentle with me about how my weight might impact my fertility....I believe my IVF cycle was approximately $20,000. I don't remember the cost of the IUI.
+ Read more
Age
37 - 39
Treated
2012 - 2014
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS, Tubal Blockage
9
Describe your experience with New Hope Center for Reproductive Medicine.
I think the clinic is great for IVF patients. You get a lot of personal attention. I feel like IUI patients are treated a little more like a number.
During treatment, did you feel like you were treated like a number or a human?
I felt like Dr. Robin truly cared about me as a person. She wanted to see me get pregnant as much I wanted to get pregnant. She was honest but gentle with me about how my weight might impact my fertility.
Describe your experience with the nursing staff.
Honestly, I don't remember too much about the nursing staff. I mostly remember Dr. Robin and Dr. Perez.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Robin Poe-Zeigler?
I think Dr. Robin's strengths are her knowledge and compassion for her patients. She was willing to try an IVF cycle with me while I feel other doctors might have turned me away because of my weight. During the retrieval, we were not able to get many eggs due to my size. I wasn't aware that could be an issue before the retrieval, so I was disappointed when I woke up to find out we had only gotten three eggs. I do give Dr. Robin credit for looking at other options that might help me get pregnant. Though, I didn't conceive as a direct result of a fertility treatment, I did eventually conceive and deliver a beautiful baby girl. I believe Dr. Robin's surgeries to treat my endometriosis played a large part in that happening.
What one piece of advice would you give a prospective patient of Robin Poe-Zeigler?
I would advise them to make sure they understand all the possible outcomes of their procedures.
Describe the protocols Robin Poe-Zeigler used in your cycles and their degree of success.
We first tried a fresh IVF cycle because I had a blocked tube. That did not lead to a pregnancy because though I developed over twenty eggs, we were only able to retrieve three eggs, and only one fertilized. We then tried an IUI with injectibles to see if the ovary that developed the egg would be on the same side as the unblocked tube. Neither of these treatments led to pregnancy.
Describe the costs associated with your care under Robin Poe-Zeigler.
I believe my IVF cycle was approximately $20,000. I don't remember the cost of the IUI.
9
Doctor
Robin Poe-Zeigler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
New Hope Center for Reproductive Medicine
Virginia Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Endometriosis, PCOS
10
The nurses [at New Hope Center for Reproductive Medicine] were very dedicated to there work and made you feel important and that the cared...The time of the appointments for my schedule was really hard I had to miss a lot of work during this process. Financial team did what they could to inform you of the cost it would take for the treatment...Once the egg retrieval was completed I over stimulated and they took excellent care of me with fluids and monitoring. Came back 2 weeks later only had 2 eggs that were able to be transferred out of 39 I think.
+ Read more
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Endometriosis, PCOS
10
Describe your experience with New Hope Center for Reproductive Medicine.
The time of the appointments for my schedule was really hard I had to miss a lot of work during this process. Financial team did what they could to inform you of the cost it would take for the treatment.
During treatment, did you feel like you were treated like a number or a human?
He was very interested in me as a person.
Describe your experience with the nursing staff.
The nurses were very dedicated to there work and made you feel important and that the cared.
How was your experience with Christian Perez?
Unfortunately my process was unsuccessful and this had no effect on Dr Perez. He was very thorough and explained everything that was happening at the time. The staff was awesome and took the time to be compassionate and described medication procedures were you can understand.
What one piece of advice would you give a prospective patient of Christian Perez?
Go into this with good questions and maybe a notepad he will fill you with some much info at the beginning to explain why you are having trouble conceiving and what can be done to help.
Describe the protocols Christian Perez used in your cycles and their degree of success.
Prior to egg retrieval I was required to take injections to enlarge my eggs. There was also a surgery that was preformed I am unsure what is was called but I remember them explaining it to me as if they were going to shock my ovaries to hopefully start working since I have PCOS. Once the egg retrieval was completed I over stimulated and they took excellent care of me with fluids and monitoring. Came back 2 weeks later only had 2 eggs that were able to be transferred out of 39 I think. Transfer was completed in the office and waited 2 weeks for a pregnancy test which was positive. Then about week later I had a miscarriage. Dr Perez took more blood to determine the reason and suggests that the egg just were not growing and suggested another try unfortunately we were not able to do it a second time due to funds.
Describe the costs associated with your care under Christian Perez.
My medications with insurance coverage was around $2000 Total with everything and surgeries about $15000 plus
10
Doctor
Christian Perez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Center for Reproductive Medicine
Virginia Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
39
Treated
2015
Success with this Doc
Yes
Treatment
1 IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
The clinic [New Hope of VA] was very nice in terms of ambiance. I found it helpful they were able to open rather early to allow me to get ultrasounds done before work. Weakness wise I felt that the billing was sometimes not explained well. When you spend that much money out of pocket, it would be helpful to have an itemized bill explained each visit--I often had to reach back out for explaination...the rest of her staff was sometimes cold and rushed.
+ Read more
Age
39
Treated
2015
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
Describe your experience with New Hope Center for Reproductive Medicine.
The clinic was very nice in terms of ambiance. I found it helpful they were able to open rather early to allow me to get ultrasounds done before work. Weakness wise I felt that the billing was sometimes not explained well. When you spend that much money out of pocket, it would be helpful to have an itemized bill explained each visit--I often had to reach back out for explaination.
During treatment, did you feel like you were treated like a number or a human?
While directly speaking with her, felt like a human. When we were there for other visits I felt like we were pushed through more like a number, and we actually only saw her 2-3 times total during the entire cycles.
Describe your experience with the nursing staff.
They were sometimes cold unfortunately. When I would ask to speak with the MD or ask questions, it was sometimes difficult to get answers, etc. Everyone seemed overtasked much of the time.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Lost results
  • Failed to convey critical information
How was your experience with Robin Poe-Zeigler?
While I absolutely loved Robin Poe-Zeigler, the rest of her staff was sometimes cold and rushed. I would have loved to get even brief updates from her directly at times instead of only seeing her for actual procedures and the consultation date. In addition--after we were lucky enough to be pregnant, once we were discharged to an OB, no one ever reached out to check on us. Even after we sent a birth announcement and an email to inform them.
What one piece of advice would you give a prospective patient of Robin Poe-Zeigler?
She is good technically and wonderful during consultation. However, be prepared to be rushed through for other parts of testing etc.
Describe the protocols Robin Poe-Zeigler used in your cycles and their degree of success.
I don't remember many details, as I was only able to retrieve 1 egg from our stimulation cycle. We ended up doing embryo donor to conceive.
Describe the costs associated with your care under Robin Poe-Zeigler.
We ended up spending close to $20,000 out of pocket. It is very hard to come up with all of this money up front. We had to max out some credit cards/line of credit which is extremely stressful.
7
Doctor
Robin Poe-Zeigler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
New Hope Center for Reproductive Medicine
Virginia Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
PCOS
10
Most of our ultrasounds/appointments were with the nurse practitioner Kat [at New Hope Center for Reproductive Medicine]. She was AMAZING. Just as personable and inviting as Dr. Robin...All in all- bloodwork, ultrasounds, both medications, sperm collection and washing, and 2 iuis... it was over $3,000...The clinic is very clean and inviting! They are open on weekends so they can be there whenever you need them for your treatment cycle. There can be a little wait for your appointment at times, but they treat a lot of patients.
+ Read more
Age
26
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
PCOS
10
Describe your experience with New Hope Center for Reproductive Medicine.
The clinic is very clean and inviting! They are open on weekends so they can be there whenever you need them for your treatment cycle. There can be a little wait for your appointment at times, but they treat a lot of patients.
During treatment, did you feel like you were treated like a number or a human?
Dr. Robin is the most personable doctor I've ever been to. She treats you as if you are the only patient she has. She treats you like family and constantly reassures you they she will get you the baby you want!
Describe your experience with your nurse.
Most of our ultrasounds/appointments were with the nurse practitioner Kat. She was AMAZING. Just as personable and inviting as Dr. Robin.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Robin Poe-Zeigler?
Dr. Robin was very candid and straight forward, yet comforting from day one. The first visit we had a plan in place and she was ready to get started! She loves her job and you can tell. Although my husband and I weren't in the situation we wanted to be in, Dr. Robin made us feel like we knew we were in the best place to be for our situation.
What one piece of advice would you give a prospective patient of Robin Poe-Zeigler?
If your case isn't super tricky, her nurse practitioner will probably be with you more than Dr. Robin herself. She has a lot of patients.
Describe the protocols Robin Poe-Zeigler used in your cycles and their degree of success.
We started with femara first but my body wasnt responding. So we went to follistim injectables. I was also taking metformin. The follistim worked, we did a trigger shot the day before the iui and did 2 iui's back to back days to give better chances. Once I became pregnant I took progesterone vaginally until I was 10 weeks along.
Describe the costs associated with your care under Robin Poe-Zeigler.
All in all- bloodwork, ultrasounds, both medications, sperm collection and washing, and 2 iuis... it was over $3,000.
10
Doctor
Robin Poe-Zeigler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Center for Reproductive Medicine
Virginia Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Unexplained
8
Dr Robin and her staff she works directly with are amazing. There was one issue I had the entire time and that came from a woman named Tammy. She was the main reason I wouldn’t give this a 10. Not only is she not personable but she is rude without even knowing it. Condescending. She never quoted us a correct price, which was annoying but I hated the way she talked down to us. Like she knew everything and we knew nothing. Then I found out that she was dr robins sister. I cannot tell you how disappointed I was about that. For as much as I would give dr Robin a 10, Tammy is a 1. They need to get rid of her because she is bringing the place down. I know a few women who have been to ththe clinic and we have all said the same thing. Get rid of Tammy and it would brighten up the place
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Unexplained
8
Describe your experience with New Hope Center for Reproductive Medicine.
Dr Robin and her staff she works directly with are amazing. There was one issue I had the entire time and that came from a woman named Tammy. She was the main reason I wouldn’t give this a 10. Not only is she not personable but she is rude without even knowing it. Condescending. She never quoted us a correct price, which was annoying but I hated the way she talked down to us. Like she knew everything and we knew nothing. Then I found out that she was dr robins sister. I cannot tell you how disappointed I was about that. For as much as I would give dr Robin a 10, Tammy is a 1. They need to get rid of her because she is bringing the place down. I know a few women who have been to ththe clinic and we have all said the same thing. Get rid of Tammy and it would brighten up the place
During treatment, did you feel like you were treated like a number or a human?
Dr. Robin made me feel like I wasn’t alone. She was with me the entire way. Every time I felt like I couldn’t gonon she reassured me in the best way possible. She was more like family than a doctor.
Describe your experience with your nurse.
Everyone was always rooting for me. They were kind and friendly. Every day I was always so nervous and they were behind me holding my hand. Literally sometimes. They helped me over come my fears and also helped me.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Robin Poe-Zeigler?
She was the best doctor I have been to. She knew her ins and outs and never hesitated to let me know the truth but also what course of action we need to take. I would feel like certain days I was lost and she would redirect me. I’m very happy with her work. She gave me my daughter.
What one piece of advice would you give a prospective patient of Robin Poe-Zeigler?
Make sure you have all your information correct. Don’t lie to her because it will just slow your progress. She will fight for you the entire way. I highly recommend her
Describe the protocols Robin Poe-Zeigler used in your cycles and their degree of success.
I had undiagnosed fertility. I tried for years by myself to get pregnant. I went to jones institute and was treated horribly by dr Perez. I went to New Hope because it was my only choice without going far away. Dr Robin worked so hard for me. She gave me my daughter. I can never say enough kind words
Describe your experience with your monitoring appointments.
Monitoring appointments were great. Sckeete was professional and smart, she really knew her ins and outs. I recommend her.
Describe the costs associated with your care under Robin Poe-Zeigler.
The cost was measurable with everyone else until Tammy got involved. She would always mess something up. I would take about it with dr Robin and she would tell me to see Tammy and then Tammy would mess it up again and again. I don’t know why anyone would let her be in charge if anything’. She’s incompetent. And she’s really lazy. One time I was listening to another woman’s conversation and she had the same problem. The clinic is a 10. Tammy drags it down.
10
Doctor
Robin Poe-Zeigler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
New Hope Center for Reproductive Medicine
Virginia Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
47 - 50
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
Uterine Fibroids, Other
10
Dr. Perez is a very personable doctor...I would recommend his office [New Hope Center] snd him as a doctor. I felt that I had the best results when I used acupuncture (not at Dr. Perez' office) all along with my treatment....I thought the cost of IVF was given beforehand, but total costs were not really outlined. It was more expensive than I was prepared for when you added in labs, surgical fees and other necessary costs, but worth it. Maybe no one would do it if they knew ahead of time exactly how much it would all cost.
+ Read more
Age
47 - 50
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Uterine Fibroids, Other
10
Describe your experience with New Hope Center for Reproductive Medicine.
I thought the cost of IVF was given beforehand, but total costs were not really outlined. It was more expensive than I was prepared for when you added in labs, surgical fees and other necessary costs, but worth it. Maybe no one would do it if they knew ahead of time exactly how much it would all cost.
During treatment, did you feel like you were treated like a number or a human?
Dr. Perez is a very personable doctor.
Describe your experience with the nursing staff.
They were great. One nurse failed to tell me a necessary medication to take before a procedure and miscommunicated to me about an expensive test, that I chose to get based upon misinformation. All other experiences, many more than two, were positive.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Christian Perez?
Excellent doctor. I am very happy to have three beautiful children as a result of his care.
What one piece of advice would you give a prospective patient of Christian Perez?
If fertility services were needed I would recommend his office and him as a doctor. I felt that I had the best results when I used acupuncture (not at Dr. Perez' office) all along with my treatment.
Describe the protocols Christian Perez used in your cycles and their degree of success.
I used donor egg IVF 5 different times and don' t remember any details other than that. I really just did whatever they recommended, ICSI and extended culture. Because of my age, I never tried with my own eggs. Fresh cycles were more successful than frozen.
Describe the costs associated with your care under Christian Perez.
I don't remember.
9
Doctor
Christian Perez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Center for Reproductive Medicine
Virginia Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25 - 26
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Other
10
The worst weakness I experienced [at new Hope of Virginia] was the billing department. In the beginning I had several issues between insurance and my out of pocket costs, and lots of miscommunication in between. I was a patient their before they moved to their new location. After the move, those weaknesses seemed to get much better.
+ Read more
Age
25 - 26
Treated
2013 - 2014
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Other
10
Describe your experience with New Hope Center for Reproductive Medicine.
The worst weakness I experienced was the billing department. In the beginning I had several issues between insurance and my out of pocket costs, and lots of miscommunication in between. I was a patient their before they moved to their new location. After the move, those weaknesses seemed to get much better.
During treatment, did you feel like you were treated like a number or a human?
Before Dr Robin, I had seen 5 different doctors at my normal GYN's office. For months I had described the issues I was having, and all 5 doctors told me I was "normal". Within the first 15 minutes of meeting Dr Robin, not only did she assure me it wasn't normal, but she also predicted what was wrong. And she was 100% correct.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Robin Poe-Zeigler?
Dr. Robin is an amazing doctor and human being. She cared about me as a person, as her patient and I really believe she wanted my husband and I to be happy and healthy. Our son is now 18 months old. While I didn't require many of the treatments of most people suffering with infertility, we are still 100% convinced that we have him thanks to her kindness and dedication to her craft. Her knowledge of infertility and desire to help couples is outstanding and she is unlike any other medical professional I have ever come across.
What one piece of advice would you give a prospective patient of Robin Poe-Zeigler?
Trust her.
Describe the costs associated with your care under Robin Poe-Zeigler.
They were very minor and worth every penny.
10
Doctor
Robin Poe-Zeigler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Center for Reproductive Medicine
Virginia Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 31
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF, Surrogacy
Diagnosis
Endometriosis, PCOS
10
Going through IVF has been the most emotional, sensitive time in my life. Dr. Robin [Poe-Ziegler] has helped guide me through this process has has made me feel extremely safe, secure and comfortable. Due to my three cycles at New Hope [Center for Reproductive Medicine] I have built a relationship with everyone who works there which is very common. It is a good feeling to have a whole team behind you cheering you on. There is no other place I would put my faith, hopes and dreams in other that The New Hope Center. They truly made my Husband's and my dreams come true.
+ Read more
Age
28 - 31
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 2 IVF, Surrogacy
Diagnosis
Endometriosis, PCOS
10
During treatment, did you feel like you were treated like a number or a human?
With Dr. Robin you know that she cares very deeply about you.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Robin Poe-Zeigler?
I started my IVF journey with New Hope in 2012. I have a 2.5 year old beautiful daughter. I did a cyro cycle last fall that did not work and just completed a full cycle which I recently found out I am expecting again. Going through IVF has been the most emotional, sensitive time in my life. Dr. Robin has helped guide me through this process has has made me feel extremely safe, secure and comfortable. Due to my three cycles at New Hope I have built a relationship with everyone who works there which is very common. It is a good feeling to have a whole team behind you cheering you on. There is no other place I would put my faith, hopes and dreams in other that The New Hope Center. They truly made my Husband's and my dreams come true.
What one piece of advice would you give a prospective patient of Robin Poe-Zeigler?
The more communication and explanation the better. Sometimes it took a long time to hear back from the nurses to get important answers.
10
Doctor
Robin Poe-Zeigler
Communication
Compassion
Frequency seen during appointments
10
Clinic
New Hope Center for Reproductive Medicine
Virginia Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 30
Treated
2007 - 2011
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Other, Unexplained
10
The cost for us [at New Hope of Virginia] was high as the others in the area, I checked. It was hard, as our health insurance didn't cover most procedures we needed done...I love the discrete way the rooms are laid out...[Dr. Robin Poe-Zeigler] is a bubbly and friendly lady, who, even though is extremely busy, acts as if she has all the time in the world for you. She truly listens, and asks questions accordingly. She remembers me every time I have come in, and she loves to see my daughter, or hear about her, if she doesn't come with me.
+ Read more
Age
26 - 30
Treated
2007 - 2011
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Other, Unexplained
10
Describe your experience with New Hope Center for Reproductive Medicine.
I love the discrete way the rooms are laid out.
During treatment, did you feel like you were treated like a number or a human?
Dr. Robin is a bubbly and friendly lady, who, even though is extremely busy, acts as if she has all the time in the world for you. She truly listens, and asks questions accordingly. She remembers me every time I have come in, and she loves to see my daughter, or hear about her, if she doesn't come with me.
Describe your experience with your nurse.
Love the nurses.
How was your experience with Robin Poe-Zeigler?
I do not plan on going to another Doctor. She is everything you hope for in doctor. She is gentle and caring.
What one piece of advice would you give a prospective patient of Robin Poe-Zeigler?
Call without delay.
Describe the costs associated with your care under Robin Poe-Zeigler.
The cost for us was high as the others in the area, I checked. It was hard, as our health insurance didn't cover most proceedures we needed done.
10
Doctor
Robin Poe-Zeigler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Center for Reproductive Medicine
Virginia Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Treatment
6 IUI, 1 IVF
Diagnosis
Endometriosis, Unexplained
10
Dr Robin [Poe-Zeigler] is amazing and compassionate, and truly cares and wants to help you have your miracle... love her she is the most amazing and caring Dr I have ever met with, and she is so great at keeping you hopeful! [The nursing staff New Hope Center for Reproductive Medicine] are amazing and very compassionate.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Investment Banker
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Endometriosis, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Dr Robin is amazing and compassionate, and truly cares and wants to help you have your miracle :)
Describe your experience with the nursing staff.
They are amazing and very compassionate.
How was your experience with Robin Poe-Zeigler?
I love her she is the most amazing and caring Dr I have ever met with, and she is so great at keeping you hopeful!
What one piece of advice would you give a prospective patient of Robin Poe-Zeigler?
Don't hesitate to meet with her she is amazing and will listen to you and help :)
10
Doctor
Robin Poe-Zeigler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Center for Reproductive Medicine
Virginia Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27
Treated
2015
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation, PCOS
10
Dr. Robin [Poe-Zeigler] is a bright light at the end of a dark tunnel. She gave our family literally a New Hope and a precious new baby girl. I cant express in to words how thankful I am for Dr. Robin and the staff at The New Hope Center...Dr. Robin is an amazing doctor. She is very responsive to questions...in person or via email. She makes herself fully accessible....Round of femera Monitored my egg growth with ultrasound scans trigger shot to confirm ovulation IUI...We spent estimated $3000
+ Read more
Age
27
Treated
2015
Success with this Doc
Yes
Race
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Anovulation, PCOS
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Robin is an amazing doctor. She is very responsive to questions...in person or via email. She makes herself fully accessible.
How was your experience with Robin Poe-Zeigler?
Dr. Robin is a bright light at the end of a dark tunnel. She gave our family literally a New Hope and a precious new baby girl. I cant express in to words how thankful I am for Dr. Robin and the staff at The New Hope Center.
Describe the protocols Robin Poe-Zeigler used in your cycles and their degree of success.
Round of femera Monitored my egg growth with ultrasound scans trigger shot to confirm ovulation IUI
Describe the costs associated with your care under Robin Poe-Zeigler.
We spent estimated $3000
10
Doctor
Robin Poe-Zeigler
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Center for Reproductive Medicine
Virginia Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
6 IUI
Diagnosis
Endometriosis, PCOS, Immunological, Unexplained
10
$340 for each IUI which included sperm washing. My insurance covered ultrasounds and visits with a co-pay...Very caring and personal treatment!...Someone else's test results were once mistakenly provided to me, for an infection I did not have for a test they never performed on me. They figured out what happened in the mix up and apologized....I ovulate naturally, so we did natural IUI's. Once I tested positive for ovulation, using an at home test, we scheduled an IUI for 24 hours later. I was given intralipid infusions to prevent my immune system from rejecting implantation and pregnancy.
+ Read more
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
Yes
Race
European, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI
Diagnosis
Endometriosis, PCOS, Immunological, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Very caring and personal treatment!
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Robin Poe-Zeigler?
Extremely caring and compassionate!
What one piece of advice would you give a prospective patient of Robin Poe-Zeigler?
Don't wait on getting a consult! Best decision we ever made!
Describe the protocols Robin Poe-Zeigler used in your cycles and their degree of success.
I ovulate naturally, so we did natural IUI's. Once I tested positive for ovulation, using an at home test, we scheduled an IUI for 24 hours later. I was given intralipid infusions to prevent my immune system from rejecting implantation and pregnancy.
Describe the costs associated with your care under Robin Poe-Zeigler.
$340 for each IUI which included sperm washing. My insurance covered ultrasounds and visits with a co-pay.
10
Doctor
Robin Poe-Zeigler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Hope Center for Reproductive Medicine
Virginia Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less