Describe your experience with Montefiore Medical Center.
The strength came from the Dr. Lieman himself, and in retrospect his approach to dealing with someone my age. He really followed the most up to date course of action for an older patient. The weakness of this clinic unfortunately came from the nursing staff and the administration personal of the office. You are in contact with these people more than you are your doctor and expect that you are treated with respect and dignity, I did not feel that and at the end of my first IVF cycle I left as soon as I could.
During treatment, did you feel like you were treated like a number or a human?
There was a nurse assigned to my case and the phlebotomy staff was very friendly, got to know you, and always were warm and thoughtful.
Describe your experience with your nurse.
My direct nurse took more pleasure of educating me about the drugs and where I should and should not buy them, then she did more about helping me solve problems. Most of the time, she just came off arrogant and belittling. One of the main reason I left this clinic was because of the nursing staff in general. One berated me as to my request to do monitoring at the same hospital at a different location-she proceeded to tell me, that I should not have chosen that clinic.
What specific things went wrong at this clinic?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Failed to call with results
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
- Canceled a cycle due to clinic error
How was your experience with Harry Lieman?
Dr. Lieman was compassionate, would explain the procedures and what to expect. Called to follow up when things didn't go as planned. I put myself in his hands and as he was my first doctor, I didn't ask a lot of questions. I do wish the course of action was a explained a bit more in depth.
What one piece of advice would you give a prospective patient of Harry Lieman?
There is a barrier put up by the nursing staff to get to Dr. Lieman. You really have to push to talk with him directly.
Describe the protocols Harry Lieman used in your cycles and their degree of success.
He had recommended starting IVF from the start, I hesitated and asked to start with an IUI. Quite frankly, I was so new to the process and had not done a lot of research at that point that I didn't know the questions to ask and he did not really give me any rationale for the protocol that was used. I did a standard hyper-stimulation protocol with gonal-f menopur, ovidrel, cetrotide for trigger. I had a 3 day embryo transfer after my first IVF cycle. Negative at pregnancy test.
Describe your experience with your monitoring appointments.
The phlebotomists were very friendly, however the monitoring patients were not always streamlined through. I once had to wait an hour before someone asked what I was there to do, although, I had signed myself in specifically for monitoring.
Describe the costs associated with your care under Harry Lieman.
The costs were high but mostly covered under my personal insurance. The medication is mostly what I had to pay for out of pocket. It is very expensive, and has the least coverage under most insurance plans. I had no idea there were alternative avenues-nor was I told to even try, even though I asked my nurse. I had asked about IVFmeds.com, my nurse told me she didn't know who they were and asked the other nurses if they knew what I was talking about. She then proceeded to tell me that I should be careful because you never know what you're getting. I can say they were just fine and at 1/3 the cost, a great alternative. Also, this clinic WOULD not send me a copy of the prescriptions to my email (NY). My second clinic provided me with an email of the prescriptions I needed before I started my cycle and I was able to get them in Europe for a fraction of the cost.