Lane Fertility Institute

Available Resources

Genetic counseling is not offered: Not OfferedAcupuncture: OfferedMental health counseling is not offered: Not OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Novato
101 Rowland Way
Novato, CA 94945
415-893-0391
San Francisco
2100 Webster St
San Francisco, CA 94115
415-893-0391
Santa Rosa
2461 Summerfield Road
Santa Rosa, CA 95405
415-893-0391
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On a scale from 0-10, how likely are you to recommend Lane Fertility Institute to a friend?
Strongly recommend: 4Don't recommend: 17.6
6 assessments
  • 80% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 20% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
71
Annual Cycles National Avg.
344
6.3
Average Doctor Score
1 doctor
6 assessments
9
Age
42 - 43
Treated
2011 - 2012
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, Donor Eggs
Diagnosis
9
She has a small practice [Lane Fertility Institute] (although with multiple locations), the office calm and serene (did not feel crowded or hurried). Office staff were warm and friendly, Dr. Lane was friendly and positive.... I liked that it was basically a private practice rather than a large impersonal clinic (she had one other MD, Dr. Agard working with her at the time who has since moved to another office, she was also great to work with).
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Age
42 - 43
Treated
2011 - 2012
Success with this Doc
Yes
Race
European, Middle Eastern
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF, Donor Eggs
Diagnosis
9
During treatment, did you feel like you were treated like a number or a human?
She has a small practice (although with multiple locations), the office calm and serene (did not feel crowded or hurried). Office staff were warm and friendly, Dr. Lane was friendly and positive.
Describe your experience with your nurse.
Again, the entire office staff was warm and welcoming, no complaints.
How was your experience with Danielle Lane?
I worked with Dr. Lane about 3-4 years ago; I was 42-43 at the time. I have a medical background and knew the odds against success going in. One of the biggest reasons I initially chose her was convenience; she has an office in Novato which was close to my workplace at the time. Her office was very quiet and calm, with the reception area almost spa-like. Her office staff were cheerful and accommodating. Dr. Lane herself is quite personable and energetic; I liked that it was basically a private practice rather than a large impersonal clinic (she had one other MD, Dr. Agard working with her at the time who has since moved to another office, she was also great to work with). After a few failed tries with my own eggs I moved on to donor egg, which she was able to facilitate; the whole thing seemed to happen quite quickly from the time I made the decision to go this route. I ended up with beautiful amazing twins who are now 2 1/2 (which is why I don't have as much time to respond to emails as I used to)!
What one piece of advice would you give a prospective patient of Danielle Lane?
Can't think of anything specific to this doctor; I had a good experience and my expectations were met.
Describe the protocols Danielle Lane used in your cycles and their degree of success.
Don't remember details, but seemed to be using the standard of care protocols. My OE protocols were not successful, but I was in my early 40s at the time so this is not unexpected.
Describe the costs associated with your care under Danielle Lane.
Don't recall specifics, but once I was done with the whole process it was well over $50K (this includes egg donor fee)
9
Doctor
Danielle Lane
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Lane Fertility Institute
Novato
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
PCOS
10
We did at least one round of IUI (maybe more?) at [Lane Fertility Institute] her clinic in Novato, which was larger and more like a surgery center. I appreciated the SF office for convenience, but it was small...our only really negative experience had to do with confusion around billing, related to a non-medical employee, and I think that has been fixed...Watch the bills carefully. Our only negative from this process (besides the fact that we were in it) was some confusion over billing. I don't think Dr. Lane was doing anything nefarious, but the back office billing person made a number of mistakes.
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Age
34 - 35
Treated
2014 - 2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
PCOS
10
Describe your experience with Lane Fertility Institute.
Dr. Lane is busy-- running 2 or 3 clinics. I did not have a problem getting to see her when I needed to, but she was often running right from there to another site. We did at least one round of IUI (maybe more?) at her clinic in Novato, which was larger and more like a surgery center. I appreciated the SF office for convenience, but it was small. As I've said in other places in this survey, our only really negative experience had to do with confusion around billing, related to a non-medical employee, and I think that has been fixed.
During treatment, did you feel like you were treated like a number or a human?
I loved working with Dr. Lane. She was straightforward and to the point, but also always a pleasure to see (friendly, charismatic, very knowledgeable but also relateable). She was willing to explain as much or as little as we wanted to know (my husband loves the details, I am usually fine with an executive summary). It was a busy practice, but I always got the appointments I needed on a schedule that worked for us. The nurses and front office staff were warm, friendly, and efficient. Our only negative experience was around some back-office billing issues, and I believe the person responsible has been let go.
Describe your experience with the nursing staff.
On most visits I worked with one nurse (Brenda?) who couldn't have been nicer or more competent. There was sometimes another nurse (can't remember her name) who was younger, also excellent.
How was your experience with Danielle Lane?
I was looking for a fertility doctor who was expert at their work, relateable as a human being, and results-oriented. I was not looking for a spiritual or touchy-feely process or provider. Dr. Lane was perfect. It was always a pleasure to see her and her staff. She is personally smart, dynamic, and very competent. She got me and my husband right away and was the perfect doctor for us. We would go back to her again in a heartbeat.
What one piece of advice would you give a prospective patient of Danielle Lane?
Watch the bills carefully. Our only negative from this process (besides the fact that we were in it) was some confusion over billing. I don't think Dr. Lane was doing anything nefarious, but the back office billing person made a number of mistakes. I think the person was let got, so this could be a non-issue now, but it taught us a good lesson. It's really too bad, because she's a great doctor (and why should a doctor also have to be a business manager?). That said, she took our concerns very seriously and acted on them, and we would absolutely go back to her again.
Describe the protocols Danielle Lane used in your cycles and their degree of success.
It has now been a few years so the details are fuzzy, but I think we did 3 cycles of clomid plus timed intercourse, 3 cycles of injections, and then three cycles of IUI. This was the mandated protocol from our insurance-- had that not been a factor, I think Dr. Lane would have been as aggressive as we wanted. I had a successful pregnancy (singleton) from the third round of IUI, though I had been anticipating beginning IVF in the next cycle.
Describe the costs associated with your care under Danielle Lane.
We were very lucky and our costs, minus co-pays, were almost all covered by insurance.
10
Doctor
Danielle Lane
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Lane Fertility Institute
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
9
Dr. Lane's staff [at Lane Fertility Institute] is small but they definitely try their best. They are compassionate and fairly knowledgeable. I could tell if they did not know something they would wait for Dr. Lane to respond which is great. They would never make up information to tell me or try to wing it. Giving great care was extremely important to them....The nurses were fairly new and you could tell, but what they lacked in knowledge they made up for with compassion and sincerity. Everyone I encountered there was very nice and attentive. Even through some unforseen billing issues, everyone worked diligently to get all problems solved.
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Age
31
Treated
2016
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with Lane Fertility Institute.
The nurses were fairly new and you could tell, but what they lacked in knowledge they made up for with compassion and sincerity. Everyone I encountered there was very nice and attentive. Even through some unforseen billing issues, everyone worked diligently to get all problems solved.
During treatment, did you feel like you were treated like a number or a human?
Dr. Lane was attentive and informative. She took extra time to answer my questions and made sure I understood every step of my treatment.
Describe your experience with your nurse.
Dr. Lane's staff is small but they definitely try their best. They are compassionate and fairly knowledgeable. I could tell if they did not know something they would wait for Dr. Lane to respond which is great. They would never make up information to tell me or try to wing it. Giving great care was extremely important to them.
How was your experience with Danielle Lane?
Dr. Lane is honest, educated and compassionate. She did not treat me like a number. Her practice is small and intimate. This was just what I needed. I came to her very scared and vulnerable and she embraced me and empowered me.
What one piece of advice would you give a prospective patient of Danielle Lane?
Ask every question that you can think of. She will answer them. She is honest and direct, but not harsh. She knows her stuff. Trust her.
Describe the protocols Danielle Lane used in your cycles and their degree of success.
I would rather not share
Describe the costs associated with your care under Danielle Lane.
IVF- Retrieval, PGS, Transfer and drugs was about $27k
10
Doctor
Danielle Lane
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Lane Fertility Institute
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
35
Treated
2015
Success with this Doc
No
Treatment
3 IUI, Donor Sperm
Diagnosis
PCOS
0
She [Dr. Lane] gave me information that I later found out was completely inaccurate. She I never saw her during the cycle and I felt like I might as well have not been monitored as she did not nothing to help when there were problems with the cycle... seemed set on IVF within 5 min of meeting me.
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Age
35
Treated
2015
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, Donor Sperm
Diagnosis
PCOS
0
During treatment, did you feel like you were treated like a number or a human?
It is a small clinic so you receive personal attention
Describe your experience with your nurse.
She was very sweet but a terrible communicater we were using a known donor and she had a very difficult doing basic coordinating I suspect some of it had to do with the Dr. The whole cycle was a mess and waste of time. She also gave me info that was just not accurate.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
How was your experience with Danielle Lane?
Condescending, dishonest, clearly only there for the money, disorganized, just terrible She gave me information that I later found out was completely inaccurate. She I never saw her during the cycle and I felt like I might as well have not been monitored as she did not nothing to help when there were problems with the cycle. She pressured me to freezes my donors sperm even though that would severely lower my chances and also seemed set on ivf within 5 min of meeting me.
What one piece of advice would you give a prospective patient of Danielle Lane?
Don.t go
Describe the protocols Danielle Lane used in your cycles and their degree of success.
100mg Clomid 5 days + ovidrel +Progesterone At home insemination
Describe the costs associated with your care under Danielle Lane.
I had insurance so $200 per IUI cycle
0
Doctor
Danielle Lane
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Lane Fertility Institute
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
N/A
Age
33
Treated
2012
Success with this Doc
Yes
Treatment
3 IUI, IVF, 1 Egg Freezing
Diagnosis
Poor Egg Quality
N/A
Danielle Lane knew the contracted amount and ju[s]t didn't tell me
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Age
33
Treated
2012
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF, 1 Egg Freezing
Diagnosis
Poor Egg Quality
N/A
During treatment, did you feel like you were treated like a number or a human?
Very friendly and treated me like a human
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Danielle Lane?
I liked Danielle Lane until I later realized she lied to me about the cost and reimbursement of my IVF treatment. I was approved by my insurance to pursue IVF and they would cover it. Danielle Lane still refused to bill my insurance and forced me to pay out of pocket saying I could claim reimbursement after through my insurance. I later found out that the insurance companies have specific contracted amounts with Dr's saying each treatment is a designated cost. Therefore, I only received $4,500 back from insurance when I paid $15,000 out of pocket. Danielle Lane knew the contracted amount and jut didn't tell me. Omission of the truth equals lying in my book!
What one piece of advice would you give a prospective patient of Danielle Lane?
Refuse up front payment.
0
Doctor
Danielle Lane
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
Operations
Scheduling
– Read less
10
Age
36
Treated
2016
Success with this Doc
18 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
10
She [Dr Danielle Lane] was a better choice than the first physician I saw who wanted to just treat me by protocol...Dr Lane is a careful and competent physician. She made me feel comfortable with my care plan...I used gonal f, menopur and cetrotide...Only one physician [at Lane Fertility Institute] but she's great One nurse per location Flexible appointments Fertility care is expensive, but this is everywhere
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Age
36
Treated
2016
Success with this Doc
18 Eggs Frozen
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 Egg Freezing
Diagnosis
10
Describe your experience with Lane Fertility Institute.
Only one physician but she's great One nurse per location Flexible appointments Fertility care is expensive, but this is everywhere
During treatment, did you feel like you were treated like a number or a human?
Dr Lane explained to me what my experience would be like and how her team would care specifically for me
Describe your experience with your nurse.
Excellent
How was your experience with Danielle Lane?
Dr Lane is a careful and competent physician. She made me feel comfortable with my care plan
What one piece of advice would you give a prospective patient of Danielle Lane?
She was a better choice than the first physician I saw who wanted to just treat me by protocol
Describe the protocols Danielle Lane used in your cycles and their degree of success.
I used gonal f, menopur and cetrotide
Describe the costs associated with your care under Danielle Lane.
About $10,000
9
Doctor
Danielle Lane
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Lane Fertility Institute
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less