IVF Institute

Houston - Gessner
7777 Forest Lane
Dallas, TX 75230
972.566.6868
On a scale from 0-10, how likely are you to recommend IVF Institute to a friend?
Strongly recommend: 110
1 assessment
  • 100% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 0% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
25
Annual Cycles National Avg.
344
10
Average Doctor Score
1 doctor
1 assessment
10
Age
36
Treated
2014
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
They [IVF Inst] were very patient since the whole procedure was very complicated. The injections alone took a long time to explain, they made sure that we understood before leaving the office and ensured that we call back for any questions....Dr Pend is very genuine, kind and thorough. He's an excellent Dr and I plan on going to him again. He truly understood our situation and tried to help and make IVF possible...He helped us make important decisions.
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Age
36
Treated
2014
Success with this Doc
Yes
Race
Ashkenazi Jewish, Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
Describe your experience with IVF Institute.
Dr Pend is very genuine, kind and thorough. He's an excellent Dr and I plan on going to him again. He truly understood our situation and tried to help and make IVF possible. I had visited him several times with my daughter a few years after she was born. I hope he can make my dream a reality the second time around.
During treatment, did you feel like you were treated like a number or a human?
His team and the Dr himself took the time to explain everything, it was done privately and as long as it took. He also spent what ever time was needed during each appointment.
Describe your experience with the nursing staff.
They were very patient since the whole procedure was very complicated. The injections alone took a long time to explain, they made sure that we understood before leaving the office and ensured that we call back for any questions.
How was your experience with Noel Peng?
He's extremely thorough and knowledgeable. Explained himself every step of the way. He calls himself if needed for clinical questions. Always made us feel very comfortable. Always listened and suggested things according to his expertise.
What one piece of advice would you give a prospective patient of Noel Peng?
He checks for everything possible so that there aren't any surprises along the way.
Describe the protocols Noel Peng used in your cycles and their degree of success.
I clearly remember he drew on my back to help my husband guide the injection spots. He always informed us of the follicle measurements and what they meant. Following, he would always tell about the next step. He helped us make important decisions.
Describe the costs associated with your care under Noel Peng.
There was the cost of IVF, in addition there's a lab cost.
10
Doctor
Noel Peng
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
IVF Institute
Houston - Gessner
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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