Houston Fertility Center

Available Resources

Genetic counseling is not offered: Not OfferedAcupuncture is not offered: Not OfferedMental health counseling is not offered: Not OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication is not offered: Not Offered
Katy
9055 Katy Fwy Ste 450
Houston, TX 77024
713-862-6181
Sugar Land
2205 Williams Trace Blvd
Sugar Land, TX 77478
713-225-5375
On a scale from 0-10, how likely are you to recommend Houston Fertility Center to a friend?
Strongly recommend: 1Don't recommend: 15
2 assessments
  • 50% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 50% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
133
Annual Cycles National Avg.
344
9
Average Doctor Score
1 doctor
2 assessments
10
Age
38
Treated
2014
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Poor Egg Quality, Other
10
The location [Houston Fertility Center - Houston] is very central, easy to get to, which is very important considering the amount of times you have to go there while on treatment. The clinic is well equipped, they had everything that was needed for my treatments and were very professional. I was usually seen quickly and on time...I was in treatment for the better part of about a year and had 2 or three different nurses assigned to my case. The first one was great, really nice. She went on maternity leave and they assigned me to a second nurse. She was ok, not as warm and friendly. There was a third one that would just cover when someone was out and that one was not very friendly. But she was never rude or anything like that, just not nearly as friendly and communicative as the first one.
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Age
38
Treated
2014
Success with this Doc
Yes
Race
European, Latino
Income
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Poor Egg Quality, Other
10
Describe your experience with Houston Fertility Center.
The location is very central, easy to get to, which is very important considering the amount of times you have to go there while on treatment. The clinic is well equipped, they had everything that was needed for my treatments and were very professional. I was usually seen quickly and on time.
During treatment, did you feel like you were treated like a number or a human?
She was warm and yet direct. She made empathetic comments and was never judgmental.
Describe your experience with your nurse.
I was in treatment for the better part of about a year and had 2 or three different nurses assigned to my case. The first one was great, really nice. She went on maternity leave and they assigned me to a second nurse. She was ok, not as warm and friendly. There was a third one that would just cover when someone was out and that one was not very friendly. But she was never rude or anything like that, just not nearly as friendly and communicative as the first one.
How was your experience with Sonja Kristiansen?
My personal situation was very unconventional. She never made me feel like there was anything wrong with it. She conveyed optimism but was always very factual and very direct/clear. She showed compassion when I had a miscarriage, I don't remember the details as it was an emotional time but I remember my interaction with her always felt good.
What one piece of advice would you give a prospective patient of Sonja Kristiansen?
I would just say that my experience with her was very good and that I would not hesitate to seek treatment with her again.
10
Doctor
Sonja Kristiansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Houston Fertility Center
Katy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
39
Treated
2013
Success with this Doc
No
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
0
I think they [Houston Fertility Center] desperately need to work on customer service when someone calls in. Most people calling in have NO IDEA how to go about anything in the fertility world, so a nicer voice on the other end of the phone would be helpful...My only issue with the nursing team is, that they didn't fully explain my meds to me....This resulted in us having to stop the first round of treatments & wait another month to start over again.
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Age
39
Treated
2013
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
0
Describe your experience with Houston Fertility Center.
I think they desperately need to work on customer service when someone calls in. Most people calling in have NO IDEA how to go about anything in the fertility world, so a nicer voice on the other end of the phone would be helpful.
During treatment, did you feel like you were treated like a number or a human?
Everyone there was kind & understanding of the emotional toll of infertility.
Describe your experience with your nurse.
My only issue with the nursing team is, that they didn't fully explain my meds to me. Knowing that this was my 1st time ever doing fertility treatments, I wasn't told how to properly take the birth control pills (after I finished the first pack). This resulted in us having to stop the first round of treatments & wait another month to start over again.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Sonja Kristiansen?
I thought that she was very nice, but I only saw her 3 times. 1 for my initial consultation, 2 at my egg retrieval & 3 the day she let me go as a patient. I feel that she was very knowledgeable, but it was frustrating that she told me that she couldn't get me pregnant, without giving me an option to use donor eggs.
What one piece of advice would you give a prospective patient of Sonja Kristiansen?
Ask a ton of questions.
Describe the costs associated with your care under Sonja Kristiansen.
$20,000 ballpark
8
Doctor
Sonja Kristiansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Houston Fertility Center
Katy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less