Freyja Clinic

Available Resources

Genetic counseling is not offered: Not OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication is not offered: Not Offered
Redwood City
570 Price Avenue
Redwood City, CA 94063
650.701.1882
On a scale from 0-10, how likely are you to recommend Freyja Clinic to a friend?
Strongly recommend: 3Neutral: 2Don't recommend: 17.7
6 assessments
  • 50% Strongly recommend (9-10)
  • 33% Neutral (7-8)
  • 17% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
344
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6 assessments
1
Age
43
Treated
2016
Success with this Doc
No
Treatment
Fertility Medications
Diagnosis
1
{Freyja] front desk is hands down the worst I've ever dealt with - they were unsympathetic and uncaring. The clinic may bill itself as versed in infertility, but they will not educate you on options or will make assumptions...I was not assigned to a nurse or coordinator...know that if you are dealing with infertility, the waiting area at all times is overflowing with babies and toddlers... I never waited less than an hour - usually 1 1/2 hours.
+ Read more
Age
43
Treated
2016
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1st of 3 Docs
Treatment
Fertility Medications
Diagnosis
1
Describe your experience with Freyja Clinic.
The single worst front desk with whom I've ever worked. They repeatedly botched my appointment times and outright lied to me when I called to ask how far behind the doctors were running. I never waited less than an hour - usually 1 1/2 hours. Hardly ever returned messages, never sent reminders to schedule annual checkups, and were completely unapologetic about delays. Also - if you are coming here for infertility reasons, they brought in a pediatrician to the practice. Before this happened, the waiting room was already replete with kids, but now there is no way to avoid them. If you are an infertility patient, please know you will be surrounded in the waiting room by kids and babies while you wait over an hour late for your appointment. What I did get in spades, though, was emailed advertising for their body sculpting services. I can't think of a single strength. Even the music they played was morose. I am at another clinic now where I am treated like a customer.
During treatment, did you feel like you were treated like a number or a human?
Her front desk is hands down the worst I've ever dealt with - they were unsympathetic and uncaring. The clinic may bill itself as versed in infertility, but they will not educate you on options or will make assumptions.
Describe your experience with the nursing staff.
I was not assigned to a nurse or coordinator.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Lost results
  • Failed to convey critical information
How was your experience with Mary Pravdin?
Dr. Pravdin is no doubt experienced and knowledgeable as an OBGYN, but her bedside manner is cool and clinical, and she will not volunteer information beyond the most factual and literal responses to your questions. If there are questions you don't know to ask because you are not a medical professional, then she is not going to guess it for you or provide benefit of her extensive medical knowledge. She will professionally care for your OBGYN needs, but you must go in armed with the correct questions.
What one piece of advice would you give a prospective patient of Mary Pravdin?
If you are having infertility issues, please please please get a consultation with a fertility clinic. There is no guarantee this clinic will give you all the information you need. Dr. Pravdin is fine for basic OBGYN care. Also, know that if you are dealing with infertility, the waiting area at all times is overflowing with babies and toddlers.
Describe the protocols Mary Pravdin used in your cycles and their degree of success.
Surface-level discussion only. No specifics were provided.
Describe the costs associated with your care under Mary Pravdin.
Standard well woman care costs.
3
Doctor
Mary Pravdin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Freyja Clinic
Redwood City
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
34
Treated
2009
Success with this Doc
No
Treatment
6 IUI, 5 IVF, Donor Eggs, Surrogacy
Diagnosis
Diminished Ovarian Reserve, Endometriosis, PCOS, Immunological
8
The office [Freyja Clinic] is super chaotic, and his [Dr. Rydfors] appointments are almost never on time...Appointments were usually 60-120 minutes later than scheduled. I frequently spent more than 20-30 minutes waiting in my room once I was moved to a room...The nursing staff is fine, but the office is very disorganized. The individuals are very nice, but managing Dr. Rydfors' chaotic schedule has to be incredibly challenging, and appointments were always a problem. Eventually I learned to always call first to see what time I should actually show up (but then often couldn't get through to a person in the office).
+ Read more
Age
34
Treated
2009
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
6 IUI, 5 IVF, Donor Eggs, Surrogacy
Diagnosis
Diminished Ovarian Reserve, Endometriosis, PCOS, Immunological
8
Describe your experience with Freyja Clinic.
Dr. Rydfors is amazing, but the rest of his team is more mixed. The office is super chaotic, and his appointments are almost never on time. That said, he's worth it.
During treatment, did you feel like you were treated like a number or a human?
Dr. Rydfors has the best bedside manner of any doctor I've ever worked with. He saw me through four devastating miscarriages, and delivered my first son. He cares immensely.
Describe your experience with the nursing staff.
The nursing staff is fine, but the office is very disorganized. The individuals are very nice, but managing Dr. Rydfors' chaotic schedule has to be incredibly challenging, and appointments were always a problem. Eventually I learned to always call first to see what time I should actually show up (but then often couldn't get through to a person in the office).
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Jan Rydfors?
He runs behind in his appointments, but that's because he spends all the time you need when he's with you. (He was running more than 3 hours late for our first appointment, and it's a credit to him that my husband still agreed we should work with him!) He cares a lot, and is very up to date on current science. He thinks creatively about your problems and will recommend other providers if he thinks that's your best course of action. He treated me for about 9 months (Femara + IUI, and Injectables + IUI), diagnosed my immunological issues and endometriosis, and recommended a clinic for IVF when it was clear I'd need to move onto IVF. He saw me through 4 devastating miscarriages (during IVF) and delivered my first son (through IVF).
What one piece of advice would you give a prospective patient of Jan Rydfors?
Schedule the first appointment in the morning so you're less likely to have to wait. And if you get pregnant, book all your appointments up front.
Describe the protocols Jan Rydfors used in your cycles and their degree of success.
Femara (he prefers it to Clomid in every way) + IUI, Gonal-F + IUI. Intralipids for treating immunological issues.
Describe the costs associated with your care under Jan Rydfors.
Insurance covered diagnostics and treatment with Dr. Rydfors.
10
Doctor
Jan Rydfors
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Freyja Clinic
Redwood City
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
PCOS
8
...Even more frustrating to deal with than the ones at UCSF. Unbelievable. Never answer the phone, don't always call back, patients don't get assigned to anyone in particular, hard to know if anyone's looking at your emails, no one person on top of your case, etc etc. So much time spent being on hold getting nowhere!
+ Read more
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
Yes
Race
East Asian
Income
Occupation
Order & Number of Docs Seen
Treatment
3 IUI
Diagnosis
PCOS
8
During treatment, did you feel like you were treated like a number or a human?
Dr Rydfors is really personable. Part of it is because he's Swedish and has a foreign air that is very charming. But mostly, I just felt like out of everyone I saw, he cared most about my actual well-being and cared how all this treatment was affecting me. On my first (and only) appointment, he went above and beyond, offering to perform an ultrasound free of charge when I was very insistent that I did not need yet another ultrasound. He said he felt it was important for a comprehensive and meaningful first visit and while I acquiesed, he discovered that I was already pregnant :) That's my kind of doctor!
Describe your experience with the nursing staff.
It's hard to believe, but Dr Rydfors care team is even more frustrating to deal with than the ones at UCSF. Unbelievable. Never answer the phone, don't always call back, patients don't get assigned to anyone in particular, hard to know if anyone's looking at your emails, no one person on top of your case, etc etc. So much time spent being on hold getting nowhere!
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
How was your experience with Jan Rydfors?
I answered this question earlier.
What one piece of advice would you give a prospective patient of Jan Rydfors?
He's has more alternative leanings than most fertility doctors (e.g., supports supplements, diet changes, minimal procedures, natural birth) and that's not everyone's cup of tea. But if you are open to it and are desparate to get pregnanat, I'd suggest going to see him for a consult if nothing else. It helps to get another opinion and you never know what you may learn. In my case, his suggestions on diet changes to help manage my PCOS has made so much difference.
10
Doctor
Jan Rydfors
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Freyja Clinic
Redwood City
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 35
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
PCOS, Poor Egg Quality
10
Dr. Rydfors is incredible and makes you feel like you're the only patient he has. When it was necessary, he called me from home at night and on the weekends. When on vacation, he still kept tabs on my care.. Everyone in the office knew me and was invested in my experience.
+ Read more
Age
34 - 35
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
PCOS, Poor Egg Quality
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Rydfors is incredible and makes you feel like you're the only patient he has. When it was necessary, he called me from home at night and on the weekends. When on vacation, he still kept tabs on my care.. Everyone in the office knew me and was invested in my experience.
Describe your experience with the nursing staff.
They knew what they were doing and were directed by Dr. Rydfors at all times. They were also very caring and invested.
How was your experience with Jan Rydfors?
I was DONE when I was convinced to go see Dr. Rydfors. I'd been told that IVF was my only option and that even that was iffy. Dr. R spent an hour with me at my first appointment, explaining to me what he thought the problem was. He even drew pictures. He was thought and convincing and was the first person who could actually tell me WHY I couldn't get pregnant. He went over a treatment plan with me and told me to give him three months. I was pregnant with twins two months later. Dr. R oversaw my entire pregnancy and delivered my twins. He was incredibly caring and involved the entire time. He's very good at what he does, and he's an amazing person.
What one piece of advice would you give a prospective patient of Jan Rydfors?
Dr. Rydfors is often very behind on appointments. It's tough to deal with, but you come to realize that it's worth it. He gives every patient the time they need and deserve, and he makes it a point to deliver as many babies as he can.
10
Doctor
Jan Rydfors
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Freyja Clinic
Redwood City
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
9
Age
30 - 31
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Tubal Blockage
9
They [Freyja staff] would make phone calls to insurance providers and other clinics to schedule same-day appointments. They would rush blood work so that I would be able to receive results that much sooner.
+ Read more
Age
30 - 31
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Tubal Blockage
9
During treatment, did you feel like you were treated like a number or a human?
I definitely felt known to my doctor. She would ask me specific questions about my health and my recovery (I had a tube removed due to an ectopic pregnancy). She would reference my chart and know exactly how many eggs I produced last cycle on a certain regimen of fertility pills. At times, she would suggest that I visit her office more frequently than others to check on my ovaries during a cycle to see what the numbers were like and how many eggs were on a given side.
Describe your experience with the nursing staff.
They remembered my name, most notably. They also would make phone calls to insurance providers and other clinics to schedule same-day appointments. They would rush blood work so that I would be able to receive results that much sooner.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
How was your experience with Mary Pravdin?
Dr. Pravdin is a no-nonsense, straightforward physician. She cares deeply for her patients, and she communicates this care by seeking to provide them with the most accurate information she has. This means that she does not sugar-coat results; she tells it "like it is," but she does this so that her patients can get the results they want, to be pregnant. She remembers all of my past history, and makes recommendations on future treatment based on that information. I trust her with my fertility and I trusted her with the birth of my first child, a baby boy.
What one piece of advice would you give a prospective patient of Mary Pravdin?
Remember that she is going to be direct! Don't expect to have your hand held and your back patted; she is going to give you the facts, straight up, no chaser.
7
Doctor
Mary Pravdin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Freyja Clinic
Redwood City
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
10
Age
35 - 40
Treated
2009 - 2014
Success with this Doc
Yes
Treatment
10 IUI
Diagnosis
Endometriosis, PCOS, Immunological
10
[Dr. Rydfors] always responded to emails and was very patient and thorough with me. Although he may run late, once you are in with him he will give you his undivided attention for how ever long is necessary.
+ Read more
Age
35 - 40
Treated
2009 - 2014
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
10 IUI
Diagnosis
Endometriosis, PCOS, Immunological
10
During treatment, did you feel like you were treated like a number or a human?
Dr Ryfors empathized with me and my husband from day one as he and his wife also experienced infertility. He spent time on my case outside of regular office hours to give me the best treatment possible. He always responded to emails and was very patient and thorough with me.
Describe your experience with the nursing staff.
Friendly
How was your experience with Jan Rydfors?
A wonderful, knowledgable doctor who truly cares for his patients and is very empathetic and available.
What one piece of advice would you give a prospective patient of Jan Rydfors?
Although he may run late, once you are in with him he will give you his undivided attention for how ever long is necessary.
10
Doctor
Jan Rydfors
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Freyja Clinic
Redwood City
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less