Describe your experience with Freyja Clinic.
The single worst front desk with whom I've ever worked. They repeatedly botched my appointment times and outright lied to me when I called to ask how far behind the doctors were running. I never waited less than an hour - usually 1 1/2 hours. Hardly ever returned messages, never sent reminders to schedule annual checkups, and were completely unapologetic about delays.
Also - if you are coming here for infertility reasons, they brought in a pediatrician to the practice. Before this happened, the waiting room was already replete with kids, but now there is no way to avoid them. If you are an infertility patient, please know you will be surrounded in the waiting room by kids and babies while you wait over an hour late for your appointment.
What I did get in spades, though, was emailed advertising for their body sculpting services.
I can't think of a single strength. Even the music they played was morose. I am at another clinic now where I am treated like a customer.
During treatment, did you feel like you were treated like a number or a human?
Her front desk is hands down the worst I've ever dealt with - they were unsympathetic and uncaring. The clinic may bill itself as versed in infertility, but they will not educate you on options or will make assumptions.
Describe your experience with the nursing staff.
I was not assigned to a nurse or coordinator.
What specific things went wrong at this clinic?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Lost appointments
- Failed to call with results
- Lost results
- Failed to convey critical information
How was your experience with Mary Pravdin?
Dr. Pravdin is no doubt experienced and knowledgeable as an OBGYN, but her bedside manner is cool and clinical, and she will not volunteer information beyond the most factual and literal responses to your questions. If there are questions you don't know to ask because you are not a medical professional, then she is not going to guess it for you or provide benefit of her extensive medical knowledge. She will professionally care for your OBGYN needs, but you must go in armed with the correct questions.
What one piece of advice would you give a prospective patient of Mary Pravdin?
If you are having infertility issues, please please please get a consultation with a fertility clinic. There is no guarantee this clinic will give you all the information you need. Dr. Pravdin is fine for basic OBGYN care. Also, know that if you are dealing with infertility, the waiting area at all times is overflowing with babies and toddlers.
Describe the protocols Mary Pravdin used in your cycles and their degree of success.
Surface-level discussion only. No specifics were provided.
Describe the costs associated with your care under Mary Pravdin.
Standard well woman care costs.