FertilityAnswers

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Baton Rouge
500 Rue de la Vie
Baton Rouge, LA 70817
(225) 467-2229
Lafayette
206 E. Farrel Rd.
Lafayette, LA 70508
(337) 989-8795
On a scale from 0-10, how likely are you to recommend FertilityAnswers to a friend?
Strongly recommend: 6Neutral: 2Don't recommend: 28.7
10 assessments
  • 60% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 20% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
157
Annual Cycles National Avg.
344
10 assessments
10
Age
28
Treated
2015
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
10
They [the nurses at Fertility Answers] were great. They were fast and efficient. They also didn't make me feel stupid about any of the questions I asked or about showing me over and over how to do injections...The clinic was connected to Womans hospital, so some of the tests I did had to be done there. They do split the billing so you had the hospital fee on top of the specialist fee. That wasn't ideal, but it was what it was.
+ Read more
Age
28
Treated
2015
Success with this Doc
Yes
Race
Other
Income
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
10
Describe your experience with FertilityAnswers.
The clinic was connected to Womans hospital, so some of the tests I did had to be done there. They do split the billing so you had the hospital fee on top of the specialist fee. That wasn't ideal, but it was what it was.
During treatment, did you feel like you were treated like a number or a human?
Dr. Webster was just really caring and warm. He and his staff knew when to be extra sensitive. They were always really willing to answer questions.
Describe your experience with the nursing staff.
They were great. They were fast and efficient. They also didn't make me feel stupid about any of the questions I asked or about showing me over and over how to do injections.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Bobby Webster?
I have nothing negative to say about dr. Webster. I have a beautiful baby boy because of him. He is retired now, which makes me sad because I would love to see him again for my next pregnancy. He was respectful of my time and my circumstances. He was reassuring and calm during the course of my treatment.
What one piece of advice would you give a prospective patient of Bobby Webster?
I would tell prospective patients to not give up. Dr Webster really knew what he was doing and I never felt like he was experimenting on me or just running through the typical portfolio of treatment. Before seeing dr Webster, I did have a dr who did this and it was infuriating.
Describe the protocols Bobby Webster used in your cycles and their degree of success.
He was very specific on how large the follicles needed to be in order for us to have a shot at pregnancy via iui. If he saw something not working, rather than risk a miscarriage or doomed pregnancy, he would tell me we needed to wait till the next cycle
Describe the costs associated with your care under Bobby Webster.
Fertility treatment is expensive. That's not the fault of any doctor. From my consultation, I could tell that it really fired dr Webster up that fertility isn't typically covered via insurance, because it typically produces healthier babies that get sick less
10
Doctor
Bobby Webster
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
FertilityAnswers
Baton Rouge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Tubal Blockage, Unexplained
9
They [the nurses at Fertility Answers] were friendly and helpful. However, I was unsure about some of the information gathered from the bloodwork. I had to ask them what some of the results meant, because they did not tell me. Also. The process was a little fast...Strengths -everyone was very friendly and helpful Weakness -they need to discuss results with the patients and I would like to have seen the dr more...IUI was 1300 Medicine (pills) 131
+ Read more
Age
Treated
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Tubal Blockage, Unexplained
9
Describe your experience with FertilityAnswers.
Strengths -everyone was very friendly and helpful Weakness -they need to discuss results with the patients and I would like to have seen the dr more
During treatment, did you feel like you were treated like a number or a human?
The doctor and nurses were very informative and helpful with any questions I had.
Describe your experience with the nursing staff.
They were friendly and helpful. However, I was unsure about some of the information gathered from the bloodwork. I had to ask them what some of the results meant, because they did not tell me. Also. The process was a little fast.
How was your experience with Susan Conway?
Dr Conway was friendly and personable. Some things were not explained clearly. I did not see her as much as I thought I would have. Most of my visits were with the nurses. Even when trying to figure out next steps, I wouldn't have minded talking with a Dr about why the IUIs failed.
What one piece of advice would you give a prospective patient of Susan Conway?
Ask questions and be proactive.
Describe the protocols Susan Conway used in your cycles and their degree of success.
We were recommended to start with an IUI, because my partially blocked fallopian tube wasn't a major issue, and my husband's sperm was fine. I went in on cycle day 3 for an ultrasound to make sure there were follicles and no cysts. Days 3-7, I was to take 5 mg of Letrazole to make a couple of large follicles. We stopped having Intercourse a couple if days before our next ultrasound (cycle day 10) and bloodwork. This ultrasound and bloodwork was to check for the size of follicles (19 and 21) and lining (9.5), as well as to make sure I haven't already ovulated. The nurses called that night to tell when to give my self a trigger shot (that night). We were to come back in 2 days to get our IUI. We were not told the sperm count, just that it was adequate. The IUI failed.
Describe the costs associated with your care under Susan Conway.
IUI was 1300 Medicine (pills) 131
9
Doctor
Susan Conway
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
FertilityAnswers
Baton Rouge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Male Factor, Tubal Blockage
8
They [Fertility Answers] can be difficult to get a hold of at times but they always return phone calls within a day if not same day. The clinic is very clean and comforting. Everyone is respectful and compassionate. They are pretty available and I didn't have to wait long for treatment to begin...The front desk/nurse doesn't always answer calls promptly but they are genuineand compassionate and detailed...when we got our positive they were as happy as we were!
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Male Factor, Tubal Blockage
8
Describe your experience with FertilityAnswers.
They can be difficult to get a hold of at times but they always return phone calls within a day if not same day. The clinic is very clean and comforting. Everyone is respectful and compassionate. They are pretty available and I didn't have to wait long for treatment to begin.
During treatment, did you feel like you were treated like a number or a human?
She was very matter of fact about our treatment and diagnosis. No fluff but took the time to make sure these were the steps we wanted to take. And when we got our positive they were as happy as we were!
Describe your experience with the nursing staff.
The front desk/nurse doesn't always answer calls promptly but they are genuineand compassionate and detailed
How was your experience with Susan Conway?
Dr Conway is very direct and blunt. She won't lead you on a course she feels won't be successful. I was confident that we were getting the right treatment for us. Dr Conway found a blocked tube on my hsg which guided our treatment as we had to wait for right ovulation before doing our iui.
What one piece of advice would you give a prospective patient of Susan Conway?
Listen to everything she says. It may be different than what you think your treatment should be. She really does only recommend things she believes will result in a positive test.
Describe the protocols Susan Conway used in your cycles and their degree of success.
We used letrozole taken for 5 days (started on cycle day 3), an hcg trigger shot, and iui
Describe the costs associated with your care under Susan Conway.
2000
10
Doctor
Susan Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
FertilityAnswers
Baton Rouge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 37
Treated
2013 - 2015
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Male Factor, PCOS
10
[The staff at Fertility Answers] are sweet, they return calls quickly and answer questions honestly. They never made me feel stupid with all my questions! Very compassionate after my miscarriage...they always seem to remember you even though there are a lot of patients!
+ Read more
Age
35 - 37
Treated
2013 - 2015
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Male Factor, PCOS
10
During treatment, did you feel like you were treated like a number or a human?
He is very kind, he even remembered me at an event several months after my miscarriage (I had taken a break and hadn't been to his clinic in awhile). He is very understanding, sympathetic, but also honest. His staff is also friendly, they always seem to remember you even though there are a lot of patients!
Describe your experience with the nursing staff.
They're sweet, they return calls quickly and answer questions honestly. They never made me feel stupid with all my questions! Very compassionate after my miscarriage.
How was your experience with Bobby Webster?
So nice, kind, understanding, great bedside manner, & will be honest with you and explain everything well. He is encouraging and not impatient. He remembers you every time.
What one piece of advice would you give a prospective patient of Bobby Webster?
Ask any questions you have, he is very patient and won't make you feel crazy! Write down questions before you go or you will forget!
10
Doctor
Bobby Webster
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
FertilityAnswers
Baton Rouge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
IVF [at Fertility Answers] was around $25,000 total for retrieval, transfer, and meds...Three nurses, rotated at every visit. All were great...Successful IVF cycle was Menopur injectables along with one other injectible that I can't recalL. Retrieved 25 eggs, 23 fertilized, 9 day 5 embryos. I hyperstimmed so we froze all. We did not do PGS testing. Frozen transfer after estrogen patches and endometrin suppositories. Transferred 2 embryos, one took! Live singleton birth at 40w2d
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with FertilityAnswers.
Location- located at woman's hospital very convenient. I was pleased with my results
During treatment, did you feel like you were treated like a number or a human?
Dr. Webster was so personable and never rushed.
Describe your experience with the nursing staff.
Three nurses, rotated at every visit. All were great
How was your experience with Bobby Webster?
Dr. Webster was a gift to us during the IVF process. He was so thorough and took his time with us. We saw him at every monitoring visit etc. You can tell he truly had a passion for his patients. We will miss him now that he's retired!
What one piece of advice would you give a prospective patient of Bobby Webster?
Be prepared emotionally
Describe the protocols Bobby Webster used in your cycles and their degree of success.
Successful IVF cycle was Menopur injectables along with one other injectible that I can't recalL. Retrieved 25 eggs, 23 fertilized, 9 day 5 embryos. I hyperstimmed so we froze all. We did not do PGS testing. Frozen transfer after estrogen patches and endometrin suppositories. Transferred 2 embryos, one took! Live singleton birth at 40w2d
Describe the costs associated with your care under Bobby Webster.
IVF was around $25,000 total for retrieval, transfer, and meds
10
Doctor
Bobby Webster
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
FertilityAnswers
Baton Rouge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Tubal Blockage
10
We are treated like family at the clinic. [Fertility Answers] ...I have been a little concerned of the recent staffing turnover; however, all the nurses have been very compassionate and knowledgeable....I love the fact that they have a patient portal which allows patients to view test results, calendars, and send messages to Dr Storment and staff. He responds within 24 hours. The nurses are very quick to return phone calls....The cost were comparable to the other fertility clinics in the area.
+ Read more
Age
30
Treated
2016
Success with this Doc
Yes
Race
European
Income
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Tubal Blockage
10
Describe your experience with FertilityAnswers.
I love the fact that they have a patient portal which allows patients to view test results, calendars, and send messages to Dr Storment and staff. He responds within 24 hours. The nurses are very quick to return phone calls.
During treatment, did you feel like you were treated like a number or a human?
He has gotten to know my husband and I. We are treated like family at the clinic.
Describe your experience with the nursing staff.
I have been a little concerned of the recent staffing turnover; however, all the nurses have been very compassionate and knowledgeable.
How was your experience with John Storment?
He is great! We completely trust him and his knowledge. He is very easy to talk with and is always open to questions. He truly cares about his patients. He knows my husband and I by our first names.
What one piece of advice would you give a prospective patient of John Storment?
He is very open to listen to his patients. He truly cares, and wants his patients to feel comfortable with the treatment plan.
Describe the protocols John Storment used in your cycles and their degree of success.
Both retrievals used the antagonist approach.
Describe the costs associated with your care under John Storment.
The cost were comparable to the other fertility clinics in the area.
10
Doctor
John Storment
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
FertilityAnswers
Baton Rouge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
Treated
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Anovulation, PCOS
6
The clinic [FertilityAnswers] was nice. I think they have a huge patient load and when the nurses call you, they don’t necessarily remember who you are. I did like that the clinic opened at 7:30.
+ Read more
Age
Treated
Success with this Doc
No
Race
Latino, Other
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation, PCOS
6
Describe your experience with FertilityAnswers.
The clinic was nice. I think they have a huge patient load and when the nurses call you, they don’t necessarily remember who you are. I did like that the clinic opened at 7:30.
How was your experience with Bobby Webster?
He retired effective 12/31/15.
7
Doctor
Bobby Webster
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
6
Clinic
FertilityAnswers
Baton Rouge
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Male Factor, Tubal Blockage
8
They [FertilityAnswers] would greatly benefit from another ultrasound tech and phlebotomist to make frequent monitoring appointments more efficient...Stim cycle involved 225 follistim, menopur, ganerilex, trigger shot FET 14 day Lupron, estrace, PIO, low dose aspirin...She often assumes I understand my protocol and how the entire process goes. But I had so many questions regarding day of transfer specifics that I was uneasy asking
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Male Factor, Tubal Blockage
8
Describe your experience with FertilityAnswers.
They would greatly benefit from another ultrasound tech and phlebotomist to make frequent monitoring appointments more efficient
During treatment, did you feel like you were treated like a number or a human?
She is actively interested in the care and physical and emotional well being of her patients. She is thorough and takes time to explain protocol and answer questions
Describe your experience with your nurse.
She often assumes I understand my protocol and how the entire process goes. But I had so many questions regarding day of transfer specifics that I was uneasy asking
How was your experience with Susan Conway?
She's a brilliant physician. I do wish she had called me personally with results from my betas as I had questions and wasn't comfortable asking the coordinator. She is very punctual and professional with appointments and prpcedures. And I am so thankful she was there at each transfer to give me a little pep talk and check on me beforehand
What one piece of advice would you give a prospective patient of Susan Conway?
Write down questions before all appointments. It's an emotional process and you're likely to forget them in the moment
Describe the protocols Susan Conway used in your cycles and their degree of success.
Stim cycle involved 225 follistim, menopur, ganerilex, trigger shot FET 14 day Lupron, estrace, PIO, low dose aspirin
Describe the costs associated with your care under Susan Conway.
Our stim cycle and fresh transfer were quoted around 13,000 without meds. FET was around 2800 plus meds
10
Doctor
Susan Conway
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
FertilityAnswers
Lafayette
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 29
Treated
2013 - 2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, Unexplained
10
The staff, as well as Dr. Storment were absolutely amazing. Even though we have not yet conceived, they all treated us like family....The staff [at FertilityAnswers], as well as Dr. Storment were absolutely amazing. Even though we have not yet conceived, they all treated us like family.
+ Read more
Age
26 - 29
Treated
2013 - 2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
The staff, as well as Dr. Storment were absolutely amazing. Even though we have not yet conceived, they all treated us like family.
Describe your experience with your nurse.
Suzanne was absolutely amazing. When I hyperstimed, she called me every couple of hours (even while she was at home on the weekends) to check on me.
How was your experience with John Storment?
Dr. Storment is an amazing Doctor. He truly has a heart for this field and will do anything possible to help you get pregnant.
What one piece of advice would you give a prospective patient of John Storment?
Have an open mind and be patient. Dr. Storment and his staff will do absolutely everything in their power to help you get pregnant.
10
Doctor
John Storment
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
FertilityAnswers
Lafayette
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
31 - 32
Treated
2014 - 2015
Success with this Doc
No
Treatment
3 IUI
Diagnosis
None, Unexplained
6
Nice, new, clean facility [Fertility Answers - LAF]. The baby pictures of past clients were very sweet and the board for clients to write on was a beautiful idea. It’s a little hard to navigate the hallways and find your way from room to room....Expect treatment that is more like a bandaid than getting to the root of the problem....I would’ve liked to try to figure out the cause of my infertility. It was never discussed....1500 per IUI... My husband and I were not very interested in In vitro...
+ Read more
Age
31 - 32
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
None, Unexplained
6
Describe your experience with FertilityAnswers.
Nice, new, clean facility. The baby pictures of past clients were very sweet and the board for clients to write on was a beautiful idea. It’s a little hard to navigate the hallways and find your way from room to room.
During treatment, did you feel like you were treated like a number or a human?
I would’ve liked to try to figure out the cause of my infertility. It was never discussed.
How was your experience with Susan Conway?
She was very kind and friendly. Very personable. My husband and I were not very interested in In vitro, but it seemed like she was pushing it. We would’ve liked to find out the cause of our infertility.
What one piece of advice would you give a prospective patient of Susan Conway?
Expect treatment that is more like a bandaid than getting to the root of the problem.
Describe the costs associated with your care under Susan Conway.
1500 per IUI
6
Doctor
Susan Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
FertilityAnswers
Lafayette
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less