Crozer Chester Medical Center

Available Resources

Genetic counseling is not offered: Not OfferedAcupuncture is not offered: Not OfferedMental health counseling: OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication is not offered: Not Offered
Glen Mills
300 Evergreen Dr
Glen Mills, PA 19013
(610) 579-3400
Upland
1 Medical Center Blvd
Upland, PA 19013
610-447-2000
On a scale from 0-10, how likely are you to recommend Crozer Chester Medical Center to a friend?
Strongly recommend: 1Don't recommend: 35
4 assessments
  • 25% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 75% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
194
Annual Cycles National Avg.
344
4.3
Average Doctor Score
1 doctor
4 assessments
10
Age
25 - 26
Treated
2015 - 2016
Success with this Doc
?
Treatment
3 IVF
Diagnosis
PCOS
10
Brooke is an amazing nurse [at Crozer Chester Medical Center] - not only is she caring, warm and friendly, but she is also very knowledgeable in her field. She is well-versed in the mechanisms behind medications, as well as the steps of each procedure - making you feel very safe when discussing your care with her....This clinic is beautiful. There is a spacious waiting room that can always accommodate the amount of patients scheduled. There are 3 single bathrooms available for patients, which is always nice to have prior to a fertility appointment. The wait time is generally very reasonable, usually not more than 15 minutes. Another huge plus is that there is a very large private parking lot.
+ Read more
Age
25 - 26
Treated
2015 - 2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
PCOS
10
Describe your experience with Crozer Chester Medical Center.
This clinic is beautiful. There is a spacious waiting room that can always accommodate the amount of patients scheduled. There are 3 single bathrooms available for patients, which is always nice to have prior to a fertility appointment. The wait time is generally very reasonable, usually not more than 15 minutes. Another huge plus is that there is a very large private parking lot.
During treatment, did you feel like you were treated like a number or a human?
Dr. El-Roeiy not only treats me as a human, but he goes above and beyond in doing so. You will see him at every visit, where he will greet you with a smile and a hug. If he sees that you are anxious or worried (as I think every woman who goes through IVF is), he does his very best to calm your nerves and explain his reasoning to help you through everything. He has always made sure to show and explain each and every ultrasound to me, making me feel that I was truly a part of my care, that I was a partner rather than back-seat passenger. On days that he felt I needed a little extra support, he would even call me himself and tell me unimportant results that generally a nurse would call for. When my husband was not able to join me for appointments, Dr. E would directly call him and discuss anything that I felt I would not be able to adequately explain. Before surgery, Dr. E will quite literally hold your hand as you are administered anesthesia, and when one of my retrievals did not have the yield that we had hoped, he actually wiped away my tears. He has always made me feel that I was special, not just one of a thousand other patients.
Describe your experience with your nurse.
Brooke is an amazing nurse - not only is she caring, warm and friendly, but she is also very knowledgeable in her field. She is well-versed in the mechanisms behind medications, as well as the steps of each procedure - making you feel very safe when discussing your care with her. She works very hard, always calling you with updates and results within a very timely manner. She has even given me her cell phone number to call in case I had any trouble with administering medication over the weekend.
How was your experience with Albert El-Roeiy?
Dr. El-Roeiy is a very experienced and intelligent clinician. As such, he takes a very scientific and calculated approach to his treatment, and tailors it to your specific needs - always stressing that patient safety was the most important factor. For me specifically, he knew from the get-go that I would be at risk for ovarian hyperstimulation, and adjusted his protocol to keep me as safe as possible. Dr. E does not beat around the bush - he calls it like it is. I very much appreciate this, because when your desire to have a baby is so strong, you want to know exactly what is going on and what to expect. That being said, he will fight for you to achieve your goals.
What one piece of advice would you give a prospective patient of Albert El-Roeiy?
Be informed about your diagnosis and your care - be an active part of your treatment. Ask as many questions as it takes to fully understand what is going on - not only will it not "annoy" Dr. El-Roeiy, but it will encourage him to help you learn even more about your treatment.
Describe the protocols Albert El-Roeiy used in your cycles and their degree of success.
IVF cycle #1- was suppressed with lupron for three months prior to stimulation, with additional suppression with Letrozole for third month - suppression was prioritized in order to get rid of the many ovarian cysts in order to optimize egg quality and to avoid overstimulation. Was slowly stimulated with an extended course of very low dose gonal-F, menopur + ganirelex. Triggered with lupron to avoid OHSS. Frozen cycle determined at retrieval due to elevated estrogen (non-ideal environment for transfer). Frozen transfer of 1 embryo, negative pregnancy test. IVF cycle #2 - brief suppression with letrozole + birth control pills. More quick stimulation with gonal F, menopur + ganirelex. Triggered with lupron. No mature eggs retrieved - LH levels tested during retrieval were revealed to be extremely low, determining that Lupron trigger did not work (most likely defective bottle). IVF cycle #3- Suppression with two weeks letrozole. Stimulation with gonal-F and ganirelex (no menopur due to ovaries reacting strongly to a F). Awaiting frozen transfer due to elevated estrogen levels at retrieval. TBD!
10
Doctor
Albert El-Roeiy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Crozer Chester Medical Center
Upland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
39
Treated
2016
Success with this Doc
No
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve
4
[Crozer Chester Medical Center is] Clean, easily accessible. The waiting room was empty most of the time. New technology and new office. Seems organized. I have nothing more to say about the office. He is a sole practitioner, so not very busy...Dr. El-roeiy initially told me he would attempt IVF. He put me on birth control to start a 'group' cycle. When the time came and I went in to get my protocol, he rescinded his offer and said 'I don't know why I would have said I would do it. It is not going to work'. He completely screwed up my cycle with the birth control and delayed me starting a cycle with another provider
+ Read more
Age
39
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve
4
Describe your experience with Crozer Chester Medical Center.
Clean, easily accessible. The waiting room was empty most of the time. New technology and new office. Seems organized. I have nothing more to say about the office. He is a sole practitioner, so not very busy
During treatment, did you feel like you were treated like a number or a human?
I feel as if Dr. El-Roeiy will only treat those that have a higher likelihood of having success. I was a 'risky' patient, as the expectations were low, and he wouldn't even give me a chance, even though I asked. When he presented me with my numbers, I had no idea what was good or not. When I said, "OK", he said "Not OK, these numbers are very bad". He then proceeded to tell me I would never have children with my own eggs. Very blunt. I was younger at the time and it was completely unexpected...and he just blurted it out without any buffer
Describe your experience with the nursing staff.
Not very compassionate. And I have heard that his own nurses tell patients to go to another physician
What specific things went wrong at this clinic?
  • Lost appointments
  • Provided conflicting information
How was your experience with Albert El-Roeiy?
Dr. El-Roeiy is difficult to understand with his accent, and gets annoyed when asked to repeat information. Dr. El-Roeiy is only worried about his success rates; he does not care for the patients. He has a very poor bedside manner, is blunt and uncompassionate. He made several inappropriate comments about my anatomy and 'tightness'
What one piece of advice would you give a prospective patient of Albert El-Roeiy?
Don't go to him. I have spoken to many friends who started with him, and all of them have changed providers.
Describe the protocols Albert El-Roeiy used in your cycles and their degree of success.
Dr. El-roeiy initially told me he would attempt IVF. He put me on birth control to start a 'group' cycle. When the time came and I went in to get my protocol, he rescinded his offer and said 'I don't know why I would have said I would do it. It is not going to work'. He completely screwed up my cycle with the birth control and delayed me starting a cycle with another provider
Describe the costs associated with your care under Albert El-Roeiy.
He had treatment plans, but since he refused to treat me, I don't remember
0
Doctor
Albert El-Roeiy
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
4
Clinic
Crozer Chester Medical Center
Upland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
Treated
2013 - 2016
Success with this Doc
?
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Other
6
He [Dr Albert El-Roeiy] took time to answer questions and the waiting room was rarely busy. The new location [at Crozer Chester Upland] is not so great as I always feel rushed in and out....I paid 20k per donor embryo cycle...I had to remind the nurse twice about the Viagra prescription and it was never explained to me how I would take it.
+ Read more
Age
Treated
2013 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Other
6
During treatment, did you feel like you were treated like a number or a human?
He took time to answer questions and the waiting room was rarely busy. The new location is not so great as I always feel rushed in and out.
Describe your experience with your nurse.
For the most part, they are pretty detached. No real warmth but efficient.
What specific things went wrong at this clinic?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
How was your experience with Albert El-Roeiy?
He doesn't pussy foot - almost too blunt. He can be arrogant and compassionate. He refers to his years of experience and isn't afraid to change protocols if it is in your best interest.
What one piece of advice would you give a prospective patient of Albert El-Roeiy?
If you need your hand held, go elsewhere.
Describe the protocols Albert El-Roeiy used in your cycles and their degree of success.
Previous protocol was delestrogen and progesterone. New protocol involved an endo scratch, vaginal Viagra, estrace and progesterone. Scratch (which he was against last year) may encourage white blood cells and assist with implantation. Viagra is to help increase blood supply to uterus.
Describe the costs associated with your care under Albert El-Roeiy.
I paid 20k per donor embryo cycle
7
Doctor
Albert El-Roeiy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Crozer Chester Medical Center
Upland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
33 - 34
Treated
2013 - 2014
Success with this Doc
No
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Poor Egg Quality
0
[Nurse at Crozer Chester - Upland] took a while to return calls...I was put on the wrong dosage for Long Lupron Cycle and i was extremely under stimulated which i feel lead to only 2 eggs!...10k for IVF 1000 for IUI...He [Dr. El-Roeiy] never took my diagnosis into account when he was pushing me into ivf....He also did two cycle day 2 transfers and I would have preferred to wait until day 5...Didn't have a detailed game plan for me
+ Read more
Age
33 - 34
Treated
2013 - 2014
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Poor Egg Quality
0
During treatment, did you feel like you were treated like a number or a human?
Didn't have a detailed game plan for me
Describe your experience with your nurse.
took a while to return calls
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Albert El-Roeiy?
He never took my diagnosis into account when he was pushing me into ivf. So I had high fsh and low amh and he put me on long Lupron cycle which isn't indicated for this. He also did two cycle day 2 transfers and I would have preferred to wait until day 5 to see if I had a viable embryo vs the 2 failed cycles. Poor communication. Also the nurse did my IUI.
What one piece of advice would you give a prospective patient of Albert El-Roeiy?
Please find an office how has a state of the art lab and someone who will match your diagnosis and cater to a treatment plan that matches it
Describe the protocols Albert El-Roeiy used in your cycles and their degree of success.
Long Lupron Cycle- Menopur and Endometrim Short Lupron Cycle Menopur and Endometrim
Describe the costs associated with your care under Albert El-Roeiy.
10k for IVF 1000 for IUI
0
Doctor
Albert El-Roeiy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Crozer Chester Medical Center
Upland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less