Describe your experience with CMD Fertility.
I've been to the office early morning and mid-morning. The only time I waiting only 30 minutes was early morning. The first visit was a 1-hour wait, almost 1.5 on the 2nd visit. It would be great if the appointments were punctual. To note, I was early for all my appointments. Parking is really expensive in the structure and they do not validate. The office is beautifully decorated, very feminine and absolutely very busy at times. I think the space is shared with a different clinic.
During treatment, did you feel like you were treated like a number or a human?
She is so sweet and caring. Right away, she hugs you like a friend. You chat with her in her office like a conversation versus doctor to patient. She responds to my emails, to all my crazy questions, she has even called me on her cell phone as she was driving home. She is very accommodating and thoughtful. I can easily ask her anything without feeling embarrassed for not knowing any better.
Describe your experience with your nurse.
The staff is very nice, I've spoken with several people. The receptionist is very helpful and will accommodate scheduling me via email. The nurse that provides me with my test results is very straight forward, it would be nice if she can tell me what the range of the results are (whether it's high, low, etc.) versus just the result. I end up Googling to see what it means. My assigned co-ordinator is very sweet and responses super quickly. She'll check-in with Dr. DeUgarte and gets back to me or will have Dr. DeUgarte call or email me directly. The only thing is that I wish they were more detailed. I like to have a plan and asked to have a detailed description of my next steps as I was overwhelmed with the information that I was given during my visit and I wasn't able to write down each step as we talked through it. I received a response very quickly and a timeline of sorts, however, it did not detail it as I would have like. A few days passed, and I reached out again to then find out that I didn't get quite the answer that i had hoped for and was a week delayed. Otherwise, the staff is so very sweet and quick to respond.
What specific things went wrong at this clinic?
- Failed to order appropriate test
How was your experience with Catherine DeUgarte?
The process is overwhelming, and as simple as she tries to explain the procedures and the things that I have to do it's hard to remember all the details. At times, it's almost too casual. She's recommended additional doctors for me to see as a preparation for the procedures, but she doesn't have business cards for them. I'm very detailed and like to prepare, so having the gritty details makes me feel more comfortable. I'd love to walk away with a to-do list of sorts to help keep me on track and know what we've covered and what to expect down the road. I'm also asked to do blood tests, however, I don't know exactly what we are checking. I feel like I just need to trust that she'll guide me.
What one piece of advice would you give a prospective patient of Catherine DeUgarte?
Be more prepared with a huge list of questions. She'll answer them all. I walked in expecting that I didn't have to do the research and she would tell me everything single thing that I need. It gets overwhelming while you're talking to her as you're taking in so much information, it's hard to remember to ask everything that you need to and should. Actually ask, what else you need to know. Also ask for a written list of things that you need to do and/or see.
Describe the protocols Catherine DeUgarte used in your cycles and their degree of success.
I'm just at the beginning and am on Progesterone for 10 days, then BCP then estrogen pills.
Describe the costs associated with your care under Catherine DeUgarte.
She was really good about costs as the treatments are not covered by my insurance. My earlier visits were listed as missed period visits, so it was covered and all I had to pay was the co-pay. For the frozen embryo transfer, the costs includes reviewing donor's records, visits, co-ordination, injection instructions, ultrasounds, blood tests, the transfer, facility fees at $4825.