Describe your experience with Central Coast Fertility.
Strengths: compassionate staff; convenient location; reasonable fees and fee schedule; lots of face time with the Doctor; doctor is very willing to answer questions
Weaknesses: overall disorganized; unprofessional staff; lack of attention to detail
During treatment, did you feel like you were treated like a number or a human?
Dr. Steinleitner was a father himself, so he seemed to care passionately about his work and spoke openly about that fact. He gave hugs and was very kind.
Describe your experience with the nursing staff.
I don't even remember if we had a nurse; the office manager, who was responsible for a lot of the disarray, seemed to take on a lot of "nursing" responsibility.
What specific things went wrong at this clinic?
- Lost paperwork
- Lost appointments
- Failed to call with results
- Provided conflicting information
- Lost or damaged samples
- Scheduled the wrong procedure
How was your experience with Alex Steinleitner?
Dr. Steinleitner was a nice guy, but as a doctor he seemed a little careless. I never felt that he had read my chart before entering the room to see me. He would walk in and say "ok, what are we doing today?" I wiuld answer "today we are doing a baseline ultrasound," or whatever, but in my head I was always thinking "why don't you tell me what the hell we're doing today?" Also, he didn't pay close attention to detail. I did three IUIs with him, and the first two were very painful because he used the wrong size speculum and got flustered that it wasn't working. On the third IUI, I had to remind him beforehand what size speculum to use and what do you know, that one went super smoothly.
But perhaps the biggest issue I had with Steinleitner was that after a poor response from my first IVF cycle, he didn't try a different protocol. He put me on slightly stronger stims, but overall still pretty mild. I ended up having to cancel the second cycle, too, and he recommended we seek a second opinion. After going through an IVF cycle with a new doctor, Steinleitner's lack of attention to detail became even more apparent. The new doctor had me doing blood tests almost daily during the stims, and I didn't do any blood testing during the stim cycles with Steinleitner. Maybe if I had, he would have been able to detect the poor response sooner and course correct. Instead, thousands of dollars of meds went down the drain.
The good thing about Steinleitner is that he was very sympathetic and he seemed to generally care and feel bad that he couldn't get us pregnant. His office has a policy where you pay half of the fee upon start of treatment, and you only pay the other half if you achieve a pregnancy. We didn't even make it to a retrieval so he ended up generously refunding almost our entire payment, save for the costs of ultrasounds. It was astounding, and we were incredibly greatful.
What one piece of advice would you give a prospective patient of Alex Steinleitner?
Dr. Steinleitner is great if your needs are simple and straightforward. But if your case is a bit more complex, it might behoove you to seek an expert from San Francisco or LA.
Describe the protocols Alex Steinleitner used in your cycles and their degree of success.
I did one natural cycle IUI and two femara IUIs with an ovidrel trigger. In all three cases, I had one dominant follicle.
I also did two IVF cycles with the long lupron protocol, and 10 days of stimming with menopur. The cycles seemed to be going well and I had approximately 12 follicles measuring around 11mm each that were visible on the ultrasound on day 7ish of stimming. But on the day of the final ultrasound (day 11ish), only 2-3 follicles had fully matured, measuring 17-18mm. Both cycles were canceled. I was tested for ovarian reserve after the first cancellation and it was discovered that I actually have very good ovarian reserve, so the doctor was stumped and recommended I get a second opinion.