Brigham & Women's Hospital

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication is not offered: Not Offered
Boston
75 Francis Street
Boston, MA 02115
(617) 732-4222
Foxborough
20 Patriot Place
Foxborough, MA 02035
(866) 378-9164
Newton
2014 Washington Street
Newton, MA 02462
(617) 243-5200
South Shore
1032 Main Street
South Weymouth, MA 02190
(781) 682-4564
Stratham
75 Francis Street
Stratham, NH 03885
(617) 732-5500
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On a scale from 0-10, how likely are you to recommend Brigham & Women's Hospital to a friend?
Strongly recommend: 37Neutral: 11Don't recommend: 48.8
53 assessments
  • 71% Strongly recommend (9-10)
  • 21% Neutral (7-8)
  • 8% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
1,768
Annual Cycles National Avg.
344
53 assessments
10
Age
34 - 36
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
PCOS
10
Most of the doctors and nurses [at Brigham & Women's] were fabulous. Occasionally Dr. Srouji wasn't able to perform the retrieval or transfer and we would work with other doctors on those days. One in particular, Dr. Walsh, had a terrible bedside manner and I really disliked him, but everyone else was great....Sandy is Dr. Srouji's nurse and she is fabulous, but all the nurses in the practice were great. My husband and I called a lot with questions and they were always patient and informative.
+ Read more
Age
34 - 36
Treated
2014 - 2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
PCOS
10
Describe your experience with Brigham & Women's Hospital.
Most of the doctors and nurses were fabulous. Occasionally Dr. Srouji wasn't able to perform the retrieval or transfer and we would work with other doctors on those days. One in particular, Dr. Walsh, had a terrible bedside manner and I really disliked him, but everyone else was great.
During treatment, did you feel like you were treated like a number or a human?
Dr. Srouji was incredibly thoughtful and caring. She called after every result (positive and negative) to check in and see how we were doing. She always seemed to be very invested in our success and determining what adjustments needed to be made to improve the treatment after each cycle.
Describe your experience with your nurse.
Sandy is Dr. Srouji's nurse and she is fabulous, but all the nurses in the practice were great. My husband and I called a lot with questions and they were always patient and informative.
How was your experience with Serene Srouji?
As noted earlier, Dr. Srouji was incredibly caring and dedicated to helping us achieve success. She called us to check in, tracked my response and made adjustments, and was a clear communicator through every step of the process. I am so thankful for her kind and supportive care. She did some out-of-the-box thinking regarding why our embryos weren't making it to day 5 despite the high number we had. After switching two day 3 transfer with assisted hatching, we had two successful cycles, the first ending in miscarriage due to chromosomal abnormality (we didn't do genetic testing) and the second resulting in my current pregnancy.
What one piece of advice would you give a prospective patient of Serene Srouji?
Ask lots of questions. It's an overwhelming process and she is there to help you make sure you have the information you need to move forward in the process. And call her nurse Sandy--she is amazing and was a great help to us as well.
Describe the protocols Serene Srouji used in your cycles and their degree of success.
We used ICSI because my husband had sperm morphology issues. My PCOS meant lots of eggs of not so great quality, so we switched to a Lupron protocol which helped. We also found that our embryos weren't converting from day 3 to 5 so we switched to day 3 transfer w assisted hatching.
Describe the costs associated with your care under Serene Srouji.
Massachusetts has unbelievable coverage for fertility. We paid nothing out of pocket, maybe a total of $100 in copays for our insurance.
10
Doctor
Serene Srouji
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Newton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
35
Treated
2016
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Male Factor, Poor Egg Quality, Unexplained
9
Nancy, and the entire nursing staff [at Brigham & Women's] are amazing. They were great at explaining the whole process as we were going through it. They always called me back when I left messages with tons of questions. They also helped me deal with a lot of back and forth insurance issues...My insurance covered 90% so we paid $1,000 up front for each round that we started. And then a few additional costs I think.
+ Read more
Age
35
Treated
2016
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Male Factor, Poor Egg Quality, Unexplained
9
During treatment, did you feel like you were treated like a number or a human?
When my husband and I met with Dr. Ashby, she did not just spit out numbers and facts, she explained this and also asked how we were doing during our treatment. She also walked us through each failed cycle to explain what happened and what we would do differently for future cycles.
Describe your experience with your nurse.
Nancy, and the entire nursing staff are amazing. They were great at explaining the whole process as we were going through it. They always called me back when I left messages with tons of questions. They also helped me deal with a lot of back and forth insurance issues.
How was your experience with Rachel Ashby?
As a patient, I've had a good experience with Dr. Ashby, despite not being pregnant yet. She doesn't just spit out what we need to do, but talks to us and asks how we are doing during this whole process.
What one piece of advice would you give a prospective patient of Rachel Ashby?
Ask lots of questions - don't be afraid.
Describe the protocols Rachel Ashby used in your cycles and their degree of success.
Round 1 (birth control pills at beginning, started on follistim injections, then cetrotide injections and follistim injections. Post retrieval/transfer used crinone gel, medrol, estradiol) Round 2 (started on patch, then cetrotidge injections, then once I got my period again, I started on follistim and menipur injections, then added cetrotide injections. Post retrieval/transfer used crinone gel, medrol, estradiol) Round 3 Frozen (birth control pills at beginning, then estradiol, progesterone injections. Post transfer continued on progesterone injections and estradiol) Round 4 (lupron injections, then added follistim injections and then menipur injections. No fertilized eggs)
Describe the costs associated with your care under Rachel Ashby.
My insurance covered 90% so we paid $1,000 up front for each round that we started. And then a few additional costs I think.
8
Doctor
Rachel Ashby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Brigham & Women's Hospital
Newton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
30
Treated
2016
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
8
Overall, I can attest that this clinic [Brigham and Womens at Newton-Wellesley] does a fabulous job at fast-tracking your route to pregnancy, customizing the strategy to you and your individual circumstances, physically and financially...As time went on and I visited the office more frequently, I will say the nurses and staff were incredibly personable. My 8-week pregnancy ultrasound was an incredibly warm-feeling experience, with the ultrasound tech, nurse practitioner, and a medical student very attentive and invested. When we discovered a second baby in the ultrasound, I asked if they could bring in my mother-in-law and son from the waiting room, and they happily obliged.
+ Read more
Age
30
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
8
Describe your experience with Brigham & Women's Hospital.
Overall, I can attest that this clinic does a fabulous job at fast-tracking your route to pregnancy, customizing the strategy to you and your individual circumstances, physically and financially.
During treatment, did you feel like you were treated like a number or a human?
I felt like a human in that during the initial visit, each person on the doctor's team, including himself, was very polite with me, reassuring, thoroughly explained the medications and procedures. Simultaneously, I felt like a number in that the intake nurse really didn't care to know about my prior acupuncture treatment or lifestyle changes. The clinic also, although being a well-oiled and perhaps efficient machine, divvies up so many parts of the process that in the initial intake appointment, you end up seeing 5 individual professionals, making you feel like you are in a factory. As time went on and I visited the office more frequently, I will say the nurses and staff were incredibly personable. My 8-week pregnancy ultrasound was an incredibly warm-feeling experience, with the ultrasound tech, nurse practitioner, and a medical student very attentive and invested. When we discovered a second baby in the ultrasound, I asked if they could bring in my mother-in-law and son from the waiting room, and they happily obliged.
Describe your experience with your nurse.
I really loved the nurse practitioner, Jennie. She, along with the friendly, sweet nurses who always made sure to give my son (who accompanied me to many blood draws) plentiful stickers and attention, made my experience at the clinic very warm.
How was your experience with Keith Isaacson?
Dr. Isaacson seems like a very straight shooter and very experienced in the fertility world. I get the sense he has seen a great array of patients and has gained some wisdom re: what is the best course of action per each patient.
What one piece of advice would you give a prospective patient of Keith Isaacson?
I did not receive an infertility diagnosis that was complex in any way -- Dr. Isaacson told me that likely I was just not ovulating. As a result, my treatment was simple (prescribed Clomid) and as I got pregnant after the second cycle, I only ever saw Dr. Isaacson once during the initial visit. I saw the nurse practitioner much more frequently (and I will say I very much liked her). So unless you have some more complex things going on and require more advanced treatment, don't expect to interface with Dr. Isaacson that much.
Describe the protocols Keith Isaacson used in your cycles and their degree of success.
I was prescribed Clomid with a plan of trying it for 4 cycles given my previous successful (naturally conceived) pregnancy, age, symptoms etc. I very much appreciated the practice's respect for my limited insurance coverage, and that also informed our course of action -- not starting out with too many potentially unnecessary procedures, but being willing to do those if time proved it necessary. One of the procedures we were going to wait on was the HSG procedure that makes sure there is no tubal blockage. I ended up requesting this procedure after the first round of Clomid failed just for my own peace of mind, even though the clinic did not urge me to have this done early on. They performed the procedure at my request, and my tubes showed to be open. There is anecdotal evidence that the procedure can sometimes prove to be therapeutic and the fluid pushing through the tubes may open small blockages. I don't know for sure whether or not this was the case for me, or if I just needed to try Clomid for one more cycle, but I got pregnant with twins after taking my second round of Clomid. I am now 11 weeks pregnant and have been discharged from the clinic to my regular OBGYN. I will say that twins do not run in my family, and I am positive the Clomid stimulated my ovaries such that they produced two eggs. I am incredibly excited to have twins, although people who are wary of twins for either financial or physical reasons should know that Clomid does slightly increase your chances of conceiving multiples. On Clomid, I had painful cramps and bloating during ovulation, and I took this as a sign that it affected me perhaps more than most people, overstimulating my ovaries. Again, my outcome was an incredibly happy one for my family -- but I realize multiples might not be ideal for everyone.
Describe the costs associated with your care under Keith Isaacson.
Insurance covered the majority of our care costs. Probably my biggest expense was my copayment for the HSG procedure, which I requested out of personal interest v. recommendation.
8
Doctor
Keith Isaacson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Brigham & Women's Hospital
Newton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 47
Treated
2003 - 2013
Success with this Doc
Yes
Treatment
4 IUI, IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Uterine Fibroids, Unexplained
10
Keith [Isaacson] was always there for me. I never felt rushed talking to him. He always took my concerns seriously. When I asked him to do my transfers, he always said yes, instead of farming me out to another doc. When I had to be hospitalized during a pregnancy, he met me at the hospital in the middle of the night and personally did an ultrasound, and stayed with me. He was and is amazing.
+ Read more
Age
37 - 47
Treated
2003 - 2013
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
4 IUI, IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Uterine Fibroids, Unexplained
10
Describe your experience with Brigham & Women's Hospital.
When I first started with Keith, he was at MGH. By the time I was doing IVF with Keith, he had moved to Newton Wellesley Hospital. At one point, he was doing IVF retrieval/transfer at Boston IVF. He has a minimally invasive surgical suite at NWH--not sure if he does all transfers there today or if he still has a Boston IVF affiliation.
During treatment, did you feel like you were treated like a number or a human?
Keith was always there for me. I never felt rushed talking to him. He always took my concerns seriously. When I asked him to do my transfers, he always said yes, instead of farming me out to another doc. When I had to be hospitalized during a pregnancy, he met me at the hospital in the middle of the night and personally did an ultrasound, and stayed with me. He was and is amazing.
How was your experience with Keith Isaacson?
He is a great listener, a great communicator. He is VERY gentle. I spent many years getting to know Keith--and always felt he was my advocate. I have three daughters BECAUSE of him. And, I continued to see him after I had children--he even performed my recent hysterectomy. I am sad to say I have no more reasons right now to be his patient!
What one piece of advice would you give a prospective patient of Keith Isaacson?
Do whatever you can to get yourself to Keith first. From what I have experienced with other docs at other fertility clinics, it is far more of a factory approach. NOT with Keith.
Describe the protocols Keith Isaacson used in your cycles and their degree of success.
I had four IVFs--each one with more add ons. I won't remember all of the specifics as the last one was 13 years ago--and I am sure there are more sophisticated protocols now. I definitely did Lupron shots--plus whatever else. Progesterone injections post transfer. I know he did IXCI (I may be misspelling this) and assisted hatch as well on the fourth (successful) cycle
Describe the costs associated with your care under Keith Isaacson.
Thankfully, Massachusetts insurance pays for infertility treatment. I know the total costs for my care were extraordinary--but have blocked out the dollar figure!
10
Doctor
Keith Isaacson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Newton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
4 IUI, 5 IVF
Diagnosis
Unexplained
10
I spent a lot of time talking with the nursing staff [at Brigham] and felt they were always responsive and caring...I found this clinic to be much more innovative and open to new ideas and solutions....My cycles were covered by insurance. I paid roughly $350 per cycle in meds....Dr. Hornstein is a great listener. He made me feel part of the process and the solution. He delivered information with kindness but also with the level of information I truly needed.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 5 IVF
Diagnosis
Unexplained
10
Describe your experience with Brigham & Women's Hospital.
I found this clinic to be much more innovative and open to new ideas and solutions.
During treatment, did you feel like you were treated like a number or a human?
Dr. Hornstein is a great listener. He made me feel part of the process and the solution. He delivered information with kindness but also with the level of information I truly needed.
Describe your experience with the nursing staff.
I was that person who was always told there's a chance that X or Y could be the problem but probably not - and it always was. I spent a lot of time talking with the nursing staff and felt they were always responsive and caring.
How was your experience with Mark Hornstein?
I came to Dr. Hornstein after a bad experience with another local clinic. I had had a successful IVF, then miscarriage, then D&C that left me Asherman's syndrome while at the first clinic. Dr. Hornstein was the first RE to truly listen to me and to come up with a treatment plan that worked for me. When we hit set backs, he was innovative in his approach to overcoming them. I have the utmost respect for him and he truly is the reason I've got children today.
What one piece of advice would you give a prospective patient of Mark Hornstein?
Make sure you ask all of the questions you have. Don't hold back. He is a great listener and he will fully answer your questions but you have to be open and share all that you are thinking of.
Describe the protocols Mark Hornstein used in your cycles and their degree of success.
It's been a number of years. I did 4 IVF cycles with Dr. Hornstein. The final one resulted in a healthy twin pregnancy. My boys were born in 2004 so it's been a while.
Describe the costs associated with your care under Mark Hornstein.
My cycles were covered by insurance. I paid roughly $350 per cycle in meds.
10
Doctor
Mark Hornstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Newton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
I was happy with our clinic [Brigham]. I didn't know any better though so it was comfortable for me. I did donate a better squeezy ball for blood draws because it was so hard to get blood from my arm!...[Nurse] She would leave me the best voicemails. They were always so thoughtful and too long to fit on one call!...Most of my procedures were covered but some were subject to my deductible. All the ultra sounds and stress tests after were subject to my deductible.
+ Read more
Age
32 - 33
Treated
2012 - 2013
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
Describe your experience with Brigham & Women's Hospital.
I was happy with our clinic. I didn't know any better though so it was comfortable for me. I did donate a better squeezy ball for blood draws because it was so hard to get blood from my arm!
During treatment, did you feel like you were treated like a number or a human?
He was very easy to talk to and ask questions. We had time in his office to just talk. He visited me while in the hospital once the girls were born to meet them.
Describe your experience with your nurse.
She would leave me the best voicemails. They were always so thoughtful and too long to fit on one call!
How was your experience with Mark Hornstein?
Mark was a wonderful, caring person who connected with us. He walked us through everything, made sure we understood everything, and changed his course when the first cycle didn't work. Again, he visited us after the girls were born while still in the hospital.
What one piece of advice would you give a prospective patient of Mark Hornstein?
Trust him. Go for two! It sounds scary but twins are the best!
Describe the protocols Mark Hornstein used in your cycles and their degree of success.
I don't remember everything. Lots of shots and I know that I didn't produce as many eggs as we wanted. We used ICSI the second time and that worked.
Describe the costs associated with your care under Mark Hornstein.
Most of my procedures were covered but some were subject to my deductible. All the ultra sounds and stress tests after were subject to my deductible.
10
Doctor
Mark Hornstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Newton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2015
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
10
...See [Dr. Ashby] at the Newton- Wellesley location- SO much better than the Brigham. Appointments on time, better nurses and no more super early morning ultrasounds/ bloodwork.
+ Read more
Age
36
Treated
2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
She was the most personable, caring fertility doctor possible. She gave me her direct e-mail as well as her direct phone number and was available anytime I needed her. She was the only doctor to take the time to try to explain "the unexplainable". I felt I was listened to, understood and respected.
Describe your experience with the nursing staff.
Compared to the staff at the Brigham the nurses were SO much more personable, detail oriented and caring.
How was your experience with Rachel Ashby?
There really were no weaknesses to her treatment or bedside manner- she was exactly what I was hoping to find in a fertility doctor. Because of her (and her staff) I was SO much calmer, happier and confident than with my previous cycle with another doctor. She advocated for what she believed was best for me while also listening to me and taking my opinion and feelings into consideration.
What one piece of advice would you give a prospective patient of Rachel Ashby?
CALL HER NOW! And see her at the Newton- Wellesley location- SO much better than the Brigham. Appointments on time, better nurses and no more super early morning ultrasounds/ bloodwork.
10
Doctor
Rachel Ashby
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Newton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Unexplained
10
Amazing group of people [at Brigham & Women's Hospital]! Always smiling and very friendly.... Dr. Ashby is very kind and compassionate but also doesn't hold back all of the facts and hard truths of the situation. Her honesty and candor are what made me feel she was the perfect fit for us. I couldn't anything but amazing things about her.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Ashby is very kind and compassionate but also doesn't hold back all of the facts and hard truths of the situation. Her honesty and candor are what made me feel she was the perfect fit for us. I couldn't anything but amazing things about her.
Describe your experience with the nursing staff.
Amazing group of people! Always smiling and very friendly
How was your experience with Rachel Ashby?
She's amazing! She gave us hope and made us feel at ease with our course of treatment. She's very compassionate but tells the facts and hard truths as well. I appreciate that, I want to know everything good or bad. Wouldn't want to do this with any other doctor.
What one piece of advice would you give a prospective patient of Rachel Ashby?
Be open and honest with your wants, needs and struggles. She's there to help!
10
Doctor
Rachel Ashby
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Newton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 35
Treated
2009 - 2011
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Endometriosis
10
She [my nurse] treated me as a "friend," not just a patient. She [Dr. Simmons] came highly recommended & I recommend her highly. She is a gem.
+ Read more
Age
33 - 35
Treated
2009 - 2011
Success with this Doc
Yes
Race
European, Middle Eastern
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Endometriosis
10
During treatment, did you feel like you were treated like a number or a human?
She spoke to me as a person. Never did she make it "my issue" - she was always willing to listen & share her experience. She wanted the best for my family & worked hard to make it happen.
Describe your experience with your nurse.
She treated me as a "friend," not just a patient.
How was your experience with Virginia Simmons?
She came highly recommended & I recommend her highly. She is a gem.
What one piece of advice would you give a prospective patient of Virginia Simmons?
Be ready for straight (yet compassionate) talk about fertility.
10
Doctor
Virginia Simmons
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Newton
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
10
Age
36 - 39
Treated
2011 - 2014
Success with this Doc
Yes
Treatment
1 IVF, Egg Freezing
Diagnosis
Other
10
Dr Issacson and his staff were wonderful. After surgeries I was able to have a baby through IVF. Then three years later had another baby on our own. He is incredibly knowledgeable and a wonderful doctor for women with Asherman's Syndrome.
+ Read more
Age
36 - 39
Treated
2011 - 2014
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Egg Freezing
Diagnosis
Other
10
How was your experience with Keith Isaacson?
Dr issacson and his staff were wonderful. After surgeries I was able to have a baby through IVF. Then three years later had another baby on our own. He is incredibly knowledgeable and a wonderful doctor for women with Ashermans Syndrome
10
Doctor
Keith Isaacson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Newton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
42 - 43
Treated
2015 - 2016
Success with this Doc
No
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
Nothing runs on time and it's very difficult to get someone to pick up a phone [at Brigham & Women's Hospital]. You often are on hold for a while or &gt; 5 hours (or a day) will pass before a returned call. "Customer service" is lacking but the medical care is great. The receptionists are very nice and act like they remember me, which is well received.... I have had a few instances where the nurse hasn't called with results and I have had to reach out hours after I have seen the results posted to the hositpal website. It's not always clear what procedure you are expected to follow for the bloodwork and u/s, especially the first time. Overall, the clinic lacks customer service. It definitely runs like a hospital not like a for profit enterprise holding your hand every step of the way.
+ Read more
Age
42 - 43
Treated
2015 - 2016
Success with this Doc
No
Race
Ashkenazi Jewish
Income
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
Describe your experience with Brigham & Women's Hospital.
Nothing runs on time and it's very difficult to get someone to pick up a phone. You often are on hold for a while or &gt; 5 hours (or a day) will pass before a returned call. "Customer service" is lacking but the medical care is great. The receptionists are very nice and act like they remember me, which is well received.
During treatment, did you feel like you were treated like a number or a human?
She is very personable and we were able to establish a personal connection quickly. While she states the facts (which are hard to hear), she acknowledges that it's a hard message and I feel like she feels bad when we don't have a successful outcome even though our chances are low.
Describe your experience with your nurse.
It's sometimes hard to get in touch with the team which can be frustrating. As I have been interacting with the nursing team for a while now, I know each of the personalities better. They are all very compassionate and try to share in your excitement or sadness.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Janis Fox?
I really like Dr. Fox personally and she was very candid on the statistics for success as well as other options. She won't actively put herself in our position and say what "she" would do which I sometimes want her to do, I understand these are very personal decisions and she tries to give us all of the information we need to make the decisions. She is very sensitive to our individual situation and it feels like she is personally committed to us becoming pregnant and having a successful pregnancy.
What one piece of advice would you give a prospective patient of Janis Fox?
She doesn't sugar coat but she's very smart and experienced. She'll answer anything you ask, just make sure you ask! It's sometimes hard to get a hold of her outside of normal appointments and she often runs behind so our appointments didn't run on time.
Describe the protocols Janis Fox used in your cycles and their degree of success.
I did 2 patch protocol cycles and 1 micro dose Lipton cycle. I am currently doing my 3rd patch protocol. In both protocols, I was on the highest dose of medication (4 menopur in the morning) and 300 of final-f in the evening. This was because my test results showed a diminished ovarian reserve. The first cycle we had 7 follicles, 5 eggs retrieved and fertilized and all transferred. The 2nd cycle we had 7 eggs retrieved 2 fertilized and both transferred. The 3rd cycle took much longer for stimulation (30 days Vs 12-14 for the first two) and resulted in 3 eggs, 1 fertilized and 1 transferred. All were a negative result. This current cycle Dr Fox and team decided to give us one last chance on the patch protocol since my stimulation was materially better. We are self-pay and while a significant burden we were willing to spend the money on a 4 th cycle before deciding potentially to do egg donation.
Describe the costs associated with your care under Janis Fox.
11k
9
Doctor
Janis Fox
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2016
Success with this Doc
Yes
Treatment
3 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
They [Brigham - Boston] always ran on time. I was always treated with respect. I always received prompt emails/test results/call backs after leaving messages...Alison was my primary nurse when going through the donor egg process and she was OK. She wasn't the best I've ever dealt with. There were a few tests that she didn't tell me about that I needed. At the end of the day, she was fine, but I remember feeling frustrated at times dealing with her. there were a few tests/shots that she didn't tell me about which almost caused a set back with my embryo transfer.
+ Read more
Age
36
Treated
2016
Success with this Doc
Yes
Race
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Brigham & Women's Hospital.
They always ran on time. I was always treated with respect. I always received prompt emails/test results/call backs after leaving messages.
During treatment, did you feel like you were treated like a number or a human?
I always felt as if Dr. Ashby had my best interest at heart. Her end goal is to ensure you have a healthy baby no matter how you get there. She was relatable in the sense that she had her own fertility struggles and explained what she went through to have children. She always explained things in a digestable way and always made time to answer as many questions as my husband and I had.
Describe your experience with your nurse.
Alison was my primary nurse when going through the donor egg process and she was OK. She wasn't the best I've ever dealt with. There were a few tests that she didn't tell me about that I needed. At the end of the day, she was fine, but I remember feeling frustrated at times dealing with her. there were a few tests/shots that she didn't tell me about which almost caused a set back with my embryo transfer.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Failed to convey critical information
How was your experience with Rachel Ashby?
Dr. Ashby always treated me like a friend. She was open, compassionate and really took her time to explain my diagnosis and how we were going to move forward with a plan. I had 3 egg retrievals and 0 embryos from all 3 combined. I have Diminished Ovarian Reserve and outlook was looking bleak. She had the difficult conversation with me and my husband about exploring other options like donor eggs or adoption. This was very upseting to us but she gave us examples of couples she had treated in the past who were successful with donor eggs. She never made me feel bad about my diagnosis and was always very positive and said that we will have a baby one day and she was going to help us get there one way or another. She had a gentle bedside manner but at the same time was always very candid with the reality of our situation. She never forced us to move forward with donor eggs. She explained she would continue to treat us and try another protocol but after 3 failed cycles, it wasn't looking good. She also recommended a 2nd opinion just so we could feel good about our decision moving forward.
What one piece of advice would you give a prospective patient of Rachel Ashby?
Trust her advice and opinions. She isn't super clinical but still explains the clinical side of fertility treatments. Ask lots of questions.
Describe the protocols Rachel Ashby used in your cycles and their degree of success.
I don't remember the exact treatment plan but considering I have diminished ovarian reserve (at 35), I went through 3 very aggressive treatments.
Describe your experience with your monitoring appointments.
They were pretty efficient for the most part.
Describe the costs associated with your care under Rachel Ashby.
My insurance covered the majority of the meds and procedure costs. I was lucky.
10
Doctor
Rachel Ashby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
I never had issues in getting appointments set up when needed [at Brigham & Women's Hospital]. They are willing to work with your cycles so you are not feeling like you are wasting months waiting. When you have IVF procedures you will see whichever Dr. Is scheduled that day so it may not be your own...Holly was our initial nurse and was always efficient in delivering results to us. Kelley took over and became our nurse while we did our IVF cycle. She was excellent in returning emails throughout the process. She acted as a good middleman for us and Dr. Anchan between appointments. I only had one miscommunication that had no effect on our cycle success.
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Brigham & Women's Hospital.
I never had issues in getting appointments set up when needed. They are willing to work with your cycles so you are not feeling like you are wasting months waiting. When you have IVF procedures you will see whichever Dr. Is scheduled that day so it may not be your own. This never bothered me but something some might consider.
During treatment, did you feel like you were treated like a number or a human?
Dr. Anchan was very personable with my husband and I. He always remembered facts about our life that were not fertility related. This made us comfortable that he pays attention and sets us apart from everyone else. We always fekt heard and he was very patient with answering questions.
Describe your experience with your nurse.
Holly was our initial nurse and was always efficient in delivering results to us. Kelley took over and became our nurse while we did our IVF cycle. She was excellent in returning emails throughout the process. She acted as a good middleman for us and Dr. Anchan between appointments. I only had one miscommunication that had no effect on our cycle success.
How was your experience with Raymond Anchan?
Dr. Anchan was very patient with us and let us take our time with our treatment course. I was very much into taking steps slowly and progressing through each step at my own pace. He was wonderful in allowing this, I always felt like my feelings were taking into consideration and he was always able to provide steps I was comfortable with. He was amazing at explaining each step, medication, hormone and included diagrams when needed. He was always straight forward about our chances and possible success rates. I never felt blind sided at all through the process.
What one piece of advice would you give a prospective patient of Raymond Anchan?
Trust the journey and Dr. Anchan. He has your best interest in mind and the same end goal as you.
Describe the protocols Raymond Anchan used in your cycles and their degree of success.
I was not ready to jump to the big guns right away do we did a few letrozole cycles with timed intercourse. We stepped up to letrozole with IUI a few months in. When I was finally ready to accept IVF we did a antagonist cycle due to my higher AMH. The cycle was textbook and we had a high fertilization report and many embryos. We did use ICSI for the likelihood of having the most possible.
Describe your experience with your monitoring appointments.
Monitoring is done first thing in the morning at a first come first serve basis. On weekends it is a scheduled time slot. I never waited more than an hour before I was out and onto the rest of my day. The techs were hit or miss with friendliness and gentleness but the phlebotomists were very pleasant. Even though this is a hospital setting they brought a phlebotomist to the ultrasound department which is very convenient.
10
Doctor
Raymond Anchan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
10
[Nurse] Kelly is kind, knowledgeable, and communicates clearly and timely...We live very close to the Brigham and Women's hospital, so it is very convenient. All the doctors there (not only mine) are experts in the field. The clinic is clean, well maintained, and comfortable...She [Dr. Rachel Ashby] personalized my care, and her team worked together to modify my IVF protocol to help me get pregnant. Also, I have a "unique" uterus that makes embryo transfers difficult. She placed a Malencot catheter in in me few a few days to make the transfer easier. My understanding is that this clinic is the only one in the country to do this. And it certainly helped make the next transfer easier. Also, I got pregnant!
+ Read more
Age
37
Treated
2016
Success with this Doc
Yes
Race
East Asian
Income
$200K - $499K
Occupation
Professor
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with Brigham & Women's Hospital.
We live very close to the Brigham and Women's hospital, so it is very convenient. All the doctors there (not only mine) are experts in the field. The clinic is clean, well maintained, and comfortable.
During treatment, did you feel like you were treated like a number or a human?
She personalize my care, and her team worked together to modify my IVF protocol to help me get pregnant. Also, I have a "unique" uterus that makes embryo transfers difficult. She placed a Malencot catheter in in me few a few days to make the transfer easier. My understanding is that this clinic is the only one in the country to do this. And it certainly helped make the next transfer easier. Also, I got pregnant!
Describe your experience with your nurse.
Kelly is kind, knowledgeable, and communicates clearly and timely.
How was your experience with Rachel Ashby?
She is an excellent practitioner with great bedside manners: She has skillfull hands and is part of a great team. She came to me recommend from several friends (all healthcare professionals). I will recommend her to all my friends who need fertility treatment. Also, as a plus...When I had a miscarriage, the whole office treated me with compassion and kindness.
What one piece of advice would you give a prospective patient of Rachel Ashby?
Ask her to clarify any terms/vocabulary that don't understand. People new to fertility treatment may find that the amount of information shared initially is very dense and overwhelming
Describe the protocols Rachel Ashby used in your cycles and their degree of success.
I did a low dose AB agonist protocol during the first cycle. While I got 18 eggs retrieved, we had lower fertization rates than expected. Also, the embryo transfer was very difficult because I have a tight cervical opening (which my Doctor hypothesized lead to my uterus to contract post transfer, and pushed my embryo into my Fallopian tube, and causing my ectopic pregnancy). After my failed cycle Dr. Ashby and her whole team met for a "cycle review" and suggested I do the same protocol, with the addition of Menapur, ICSI, and placement of a malencot catheter (to make the transfer easier). This resulted in 21 retrieved eggs, 6 five day blastocysts (they transfered one, and froze 5). The transfer was much more smooth, and I am happy to say we are now pregnant!
Describe your experience with your monitoring appointments.
Ultrasound and blood work monitoring was very streamlined and organized
Describe the costs associated with your care under Rachel Ashby.
My insurance covers 6 rounds of IVF, so I am unsure about actual costs. I paid $75 for all my meds and a $50 copay each cycle
10
Doctor
Rachel Ashby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2014
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, Unexplained
10
You definitely had to get to the ultrasound clinic [at Brigham] right when they opened, they were on a first come first serve basis and the waiting room was always full. [Dr. Hornstein's nurse] was very nice, but sometimes a little inpatient relaying the information.
+ Read more
Age
34
Treated
2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
He was very hard to get a hold of personally, I was always talking to his nurse. When we did sit down with him he had to re-read his notes on our case, as though he was not familiar with it. When we did have appointments with us he went over everything in detail and made us feel positive about our progress. However, when I was diagnosed with severe ovarian hyper stimulation I spoke to almost every doctor in his practice, only speaking to him once when hospitalized for the week.
Describe your experience with your nurse.
I spoke to Barbara the most. I think because they see so many patients that sometimes they forget this is new to us, so they go through the information quickly. She was very nice, but sometimes a little inpatient relaying the information.
How was your experience with Mark Hornstein?
He was very thorough in his testing and in our health history for both my husband and I. We never felt rushed when we had appointments with him, however, he was very hard to get in touch with personally- we spoke mostly to his assigned nurse. I felt like he definitely explained everything to us in a way we could understand, but sometimes the process wasn't always clear to me. I will say, having had 2 prior miscarriages he allowed us to stay on as his patient past the 8 week mark until we felt comfortable being released to our regular OB/GYN, which I was very grateful for.
What one piece of advice would you give a prospective patient of Mark Hornstein?
Write down everything he says, have your questions ready...and make sure you get his nurses direct line for follow up questions. He's very smart and it can sometimes be a little intimidating, but ask your questions until you feel like they were answered in a way you can understand. Also, just know you aren't always going to get him on the phone, so you need to be ok with talking to his assigned nurse.
Describe your experience with your monitoring appointments.
You definitely had to get to the ultrasound clinic right when they opened, they were on a first come first serve basis and the waiting room was always full. They opened very early so it was convenient for traffic and to get to work on time.
8
Doctor
Mark Hornstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 37
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
6 IUI, 2 IVF
Diagnosis
Endometriosis, Male Factor
10
Be prepared to wait [at Brigham & Women's Hospital], and there will often be children in the ultrasound waiting room, especially on weekends. The clinic itself is often running behind schedule, but they are good at letting you know where you are in line...I do feel that his nurse at the time was a weak link in the process. There were some communication issues there, but I soon figured out how best to work with her. I would not let the nursing staff dissuade me from using this doctor.
+ Read more
Age
34 - 37
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 2 IVF
Diagnosis
Endometriosis, Male Factor
10
Describe your experience with Brigham & Women's Hospital.
You have a choice of where to do your monitoring if you can't come into Boston, but it's still a time consuming process. I often did monitoring in Foxborough and once at Chestnut Hill. The wait times for monitoring can be very long at BWH Boston. Be prepared to wait, and there will often be children in the ultrasound waiting room, especially on weekends. The clinic itself is often running behind schedule, but they are good at letting you know where you are in line. You really could do so much worse than BWH, though. And living in Central MA I have.
During treatment, did you feel like you were treated like a number or a human?
Dr. Hornstein always took the time I needed even when his schedule was booked, and always answered every question. Pelvic exams are difficult for me due to physical disability, and I have had previous terrible experiences with gynecologists as a result. He is the most accommodating doctor I have ever seen in a specialty unrelated to my disability. I continue to see him for endometriosis management.
Describe your experience with your nurse.
I do feel that his nurse at the time was a weak link in the process. There were some communication issues there, but I soon figured out how best to work with her. I would not let the nursing staff dissuade me from using this doctor.
What specific things went wrong at this clinic?
  • Lost paperwork
How was your experience with Mark Hornstein?
Dr. Hornstein is an excellent communicator. He seems aware of the power differential between patient and doctor, and actively mitigates it during consultation by listening actively within the time constraints of the visit. By the time I became his patient, it was clear that I likely had endometriosis that previous doctors failed to take seriously as a reason for both my infertility and severe pain. My goals closely aligned with his, which likely made him a good fit for my case (single embryo transfer, plenty of cool down time between failed transfers, aggressive pain management of my endometriosis during the process). I came to him in crisis and feeling hopeless. He validated all of my anger and frustration, and my sens that "something just wasn't right." He had me in the OR within 6 weeks to remove endometriosis and we were on to infertility treatment from there, quickly moving to IVF. His approach is wholly evidence-based, which I appreciated greatly. Dr. Hornstein never did any of my infertility procedures because you get who is on the schedule. But there was never a moment that he wasn't up to speed on my care. I had a lot of setbacks: return of endometriosis, two canceled transfers, two failed cycles, some complications post second retrieval. It was a long road from the start of my care to the MFM hand off once I finally got pregnant (2 years, 4 months), but there was never a moment where I doubted his clinical judgement. I have no regrets about choosing him, and would feel the same way had I not ultimately been successful (my husband agrees). I hesitate to write this because it may identify who I am as a patient, but it's very important. As a woman with a significant physical disability, Dr. Hornstein never once questioned my ability to be a mom. Other doctors had, in ways that were unfounded and not evidence-based. He cared about my disability when it was relevant, and didn't when it wasn't. It's hard to put into words how refreshing that is, as OB/GYN care is particularly challenging due to my disability. He always took the extra time needed for pelvic exams and procedures (HSG, SIS), and collaborated with my physician who cared for my disabling condition when necessary. I would not hesitate to recommend him to any woman with a mobility-limiting disability.
What one piece of advice would you give a prospective patient of Mark Hornstein?
Come in with your questions ready, trust his judgement, be patient with the process.
Describe the protocols Mark Hornstein used in your cycles and their degree of success.
I do not remember specifics, but I do remember his approach changed with each failed cycle or canceled transfer. We were constantly balancing increased endometriosis pain while during ovarian stimulation. So his approach to stimming was a bit conservative with me. However, we were very much in alignment, going for quality over quantity. I stimmed with GonalF for my first retrieval and got quite a few low quality embryos. He adjusted the approach for the second retrieval, adding in Menopur, resulting in better quality embryos, and my pregnancy.
Describe your experience with your monitoring appointments.
Very busy at BWH Boston on the weekends. There will be children in the waiting room, so prepare yourself if that is a concern. I did weekday monitoring at Foxborough, and once at Chestnut Hill. Foxborough was, for the most part, a well-oiled machine. But, factor in time for traffic if you are taking 495. The courier service that picks up the blood for analysis at the main hospital is always on time and if you miss the window you are out of luck. No exceptions. As a patient driving in from central MA I often had to just judge by traffic whether I could beat the courier at Foxborough or if I just needed to drive into Boston.
Describe the costs associated with your care under Mark Hornstein.
We have a state mandate in Massachusetts that requires private insurance to cover a maximum of six fresh cycles of IVF. IUIs, drugs, and infertility testing are also covered. My daughter is a $200k kid. I paid, maybe $2,000 of that once you figure in copays for office visits, surgery and meds. If you don't live in Massachusetts, my advice is to get here now. No one should have to go broke to have a kid. You're supposed to go broke after you have the kid. ;-)
9
Doctor
Mark Hornstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
39 - 41
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
This [Brigham-Bos] is a big hospital practice, so some may need to adjust their expectations surrounding this. The experience with the doctor will feel personal, but with the all the outside testing it is what it is - a big hospital without a lot of hand holding... I didn't have a ton of interaction with [nurse] Susan, but she got her job done adequately...We had a complication very early on...but she [Dr. Ashby] and her staff were great. The moved us to a private room while they made surgery arrangements so we could process what was happening.
+ Read more
Age
39 - 41
Treated
2014 - 2016
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
Describe your experience with Brigham & Women's Hospital.
This is a big hospital practice, so some may need to adjust their expectations surrounding this. The experience with the doctor will feel personal, but with the all the outside testing it is what it is - a big hospital without a lot of hand holding. I am personally fine with that, others prefer a different approach.
During treatment, did you feel like you were treated like a number or a human?
Dr. Ashby gets right to the point, but does it with compassion.
Describe your experience with your nurse.
Because I only had one medicated/monitored cycle, I didn't have a ton of interaction with Susan, but she got her job done adequately. When I emailed her to let her know I'd gotten a positive pregnancy test she got me set up right away for HCG testing. When she called me with my (very high) results she made me laugh when she said "well you're DEFINITELY pregnant, wow!"
How was your experience with Rachel Ashby?
I saw Dr. Ashby at the recommendation of a family member who had a successful pregnancy with Dr. Ashby's help. At the first appointment, me and my husband knew we were in great hands. She is direct and knowledgeable, and gives her patients confidence that she is an absolute expert. She thought we would see great results with IVF but our insurance required us to try 3 IUIs with injectables before we could move on to IVF. I was disappointed since I really hoped to start IVF right away, but to everyone's surprise the first IUI worked! We had a complication very early on - when my first ultrasound was performed at 6w3d, it was discovered that my pregnancy was heterotopic, meaning that I had a viable pregnancy in my uterus and a second one in a fallopian tube. The radiologists sent me to Dr. A's office and she saw us immediately. She laid it on the line - I had a perfect embryo in the uterus but the ectopic needed to be removed immediately before it could rupture and put my life in danger. It was something seen more commonly with IVF but not unheard of for IUI patients. She felt that this procedure would not harm my viable pregnancy. Needless to say we were shocked and upset, but she and her staff were great. The moved us to a private room while they made surgery arrangements so we could process what was happening. One of her associates removed the fallopian tube that afternoon. A week later we had another ultrasound which showed a healthy heart still beating. The rest of pregnancy was uneventful and I had my healthy, perfect daughter.
What one piece of advice would you give a prospective patient of Rachel Ashby?
Trust her!
Describe the protocols Rachel Ashby used in your cycles and their degree of success.
For my IUI we used Gonal-F with ultrasound monitoring throughout, then an HCG trigger when follicles were ready. This produced 2 mature follicles and several smaller ones.
Describe the costs associated with your care under Rachel Ashby.
It was covered by insurance so we paid very few out of pocket costs
10
Doctor
Rachel Ashby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
37
Treated
2014
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Unexplained
9
The [Brigham] nursing staff is super sweet...The admin staff is really bad. They don't return phone calls very quickly, are not helpful on the phone. When I filled out paperwork to get my records (as I was moving), they gave me the wrong instructions. When my new doctor requested records from them, they never came.
+ Read more
Age
37
Treated
2014
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IUI
Diagnosis
Unexplained
9
During treatment, did you feel like you were treated like a number or a human?
Dr. Ginsburg knows her stuff and has seen dozens and dozens of cases. In some instances, this means that she knows what has worked and doesn't really need to know a lot about you personally. But she still makes an effort to be kind and get to know you - she's pretty cut/dry (not a lot of chit chat), but friendly. Her nursing staff is great, but administrative staff is super unresponsive, and that makes it frustrating.
Describe your experience with the nursing staff.
One of the nurses specifically recommended we try Clomid without IUI. The doctor hadn't actually suggested this, but she turned out to be right. That's what ultimately worked!
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
How was your experience with Elizabeth Ginsburg?
Dr. Ginsburg is an expert - not necessarily warm and fuzzy, but super fair and helpful and patient. I was seeking a compassionate caregiver, but also one who could help guide us on the right next steps when you aren't always certain what to do. She's no nonsense. Her nursing staff is super sweet. Her administrative staff sucks (bluntly - rude and unresponsive, hard to make apps, etc.). That part can make it difficult. Also, since she is at a hospital, simple procedures like IUI will cost a lot more (need to pay hospital fee vs. just doing it at a clinic). Luckily she pointed this out, so we went to do IUI at the Harvard Vanguard clinic.
What one piece of advice would you give a prospective patient of Elizabeth Ginsburg?
Figure out which simple procedures may be cheaper to do elsewhere so you can avoid expensive hospital fees. For IVF, I believe it's the same cost. Also, figure out a way to make appts while you're there so you can avoid having to call their unhelpful staff.
9
Doctor
Elizabeth Ginsburg
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
30
Treated
2015
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation, PCOS, Unexplained
9
I think the clinic [Brigham] has good doctor's and being in the Brigham has access to great resources. I also think they are a business and their goal is to get people in and out (pregnant) so at times it feels a little too much like a factory...I went in for monitoring one cycle and was told that there were no orders in for me. So I had to find an on-call person who had to then find Dr. Ashby who then had to place the orders.
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Age
30
Treated
2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Anovulation, PCOS, Unexplained
9
Describe your experience with Brigham & Women's Hospital.
I think the clinic has good doctor's and being in the Brigham has access to great resources. I also think they are a business and their goal is to get people in and out (pregnant) so at times it feels a little too much like a factory. Overall, though, I had a good experience and I would (and am) going to go back.
During treatment, did you feel like you were treated like a number or a human?
I really appreciated Dr. Ashby's approach - very much "down to business". She clearly cared about how I/we were doing, but there was a game plan. I wanted results and Dr. Ashby was there to discuss what to do, when and how to get the results.
Describe your experience with your nurse.
It was not as organized as I would have liked it to be. I believe I sent a few emails that needed quicker responses and I had a massive billing situation that took a long time to work out that should never have been an issue.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
How was your experience with Rachel Ashby?
I really appreciated Dr. Ashby's approach. I was working with another doctor before who was very knowledgeable but I felt was almost too timid in her strategy. Dr. Ashby was willing to be a little more aggressive and understand that I wanted results immediately. For each appointment she was up-to-date on where I was in the process and ready to explain the next steps and why. She was very efficient, yet I felt that I had time to ask any questions I needed.
What one piece of advice would you give a prospective patient of Rachel Ashby?
She moves fast and is down to business. If you need someone to go slowly and be a bit more nurturing, I am not sure if this would be the best fit. That said, I would never say Dr. Ashby doesn't care and/or is cold.
Describe the protocols Rachel Ashby used in your cycles and their degree of success.
I was on Letrozole to help me ovulate and then tried timed intercourse. The first round did not work. The second round we decided to do IUI and that worked! Another round of letrozole and follicle monitoring. There was question about whether or not I had too many mature follicles, but Dr. Ashby felt it was fine to proceed with IUI and I'm so thankful I did.
Describe the costs associated with your care under Rachel Ashby.
Insurance covered my treatments so I do not know exactly the costs.
10
Doctor
Rachel Ashby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
36 - 38
Treated
2010 - 2012
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
Other
10
I LOVED Kathy. She was attentive, caring and able to explain all of the medical stuff ot me. She always called me right away with test results and spent as much time on the phone as needed. She was my cheerleader through the whole process...The clinic [Brigham & Women's Hospital] is part of a major teaching hospital. So, the couple of times there were emergent issues, I was treated by a fellow and not the doctor. That said, the fellows are amazing and talented. There is always someone available 24/7 which was really helpful when I had issues off-hours. Also, if you're paying out of pocket, procedures are more expensive because the hospital charges more than free standing clinics.
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Age
36 - 38
Treated
2010 - 2012
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
Other
10
Describe your experience with Brigham & Women's Hospital.
The clinic is part of a major teaching hospital. So, the couple of times there were emergent issues, I was treated by a fellow and not the doctor. That said, the fellows are amazing and talented. There is always someone available 24/7 which was really helpful when I had issues off-hours. Also, if you're paying out of pocket, procedures are more expensive because the hospital charges more than free standing clinics.
During treatment, did you feel like you were treated like a number or a human?
Dr Fox spent time getting to know me as a person, not just someone who was trying to get pregnant. She listened to my questions and concerns and set the treatment in a way that made sense for me. Not just for her success rate.
Describe your experience with your nurse.
I LOVED Kathy. She was attentive, caring and able to explain all of the medical stuff ot me. She always called me right away with test results and spent as much time on the phone as needed. She was my cheerleader through the whole process.
How was your experience with Janis Fox?
Dr. Fox is a wonderful doctor who cares deeply about her patients and helping them achieve the families they dream of. I liked that she explained all of the medical things I was going to experience. I also liked that she didn't just follow protocol when it came to testing, but also her gut. She also looked out for my financial and psychological well-being.
What one piece of advice would you give a prospective patient of Janis Fox?
She has a strong Long Island accent that if you're not used to, takes a little getting used to. Be as open as possible with her so she can use all the information in your treatment.
Describe your experience with your monitoring appointments.
The monitoring appointments for ovulation/IVF were early in the morning before they opened up ultrasounds to others. It interrupted my morning routine, but it was early enough that I was able to get to work ontime. The window was big enough and there were enough rooms that I didn't have to wait long. The ultrasounds after I got pregnant were scheduled at my convenience.
Describe the costs associated with your care under Janis Fox.
All of my expenses were covered by insurance except the co-pay
10
Doctor
Janis Fox
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
37
Treated
2006
Success with this Doc
Yes
Treatment
3 IUI, 4 IVF
Diagnosis
Unexplained
7
It was busy practice so the front office staff and Dr. Y really didn't get to know you very well. As a patient you spend more time with the blood lab and ultrasound people. I was very fortunate to get pregnant on my 3rd IUI with Dr. Y. I was with a more local doctor when trying for my second years later...Since it's at the Brigham, it can be overwhelming given all the other focus areas of the hospital overall. Do your homework and prepare to make the most of your time there. I remember sitting in an orientation clinic with a large group of hopeful parents-to-be and getting a large folder of information. It was overwhelming but doable.
+ Read more
Age
37
Treated
2006
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 4 IVF
Diagnosis
Unexplained
7
Describe your experience with Brigham & Women's Hospital.
Since it's at the Brigham, it can be overwhelming given all the other focus areas of the hospital overall. Do your homework and prepare to make the most of your time there. I remember sitting in an orientation clinic with a large group of hopeful parents-to-be and getting a large folder of information. It was overwhelming but doable.
During treatment, did you feel like you were treated like a number or a human?
It was busy practice so the front office staff and Dr. Y really didn't get to know you very well. As a patient you spend more time with the blood lab and ultrasound people. I was very fortunate to get pregnant on my 3rd IUI with Dr. Y. I was with a more local doctor when trying for my second years later.
Describe your experience with the nursing staff.
It was a long time ago. My experience varied depending on who I got to see. Some had more bedside manner than others.
How was your experience with Elena Yanushpolsky?
It was my first time as a fertility patient so it was definitely an overwhelming experience. Dr. Y was very practical and knowledgeable. She has a lot of strengths but the office was so busy that there could have been more help for newbies like myself.
What one piece of advice would you give a prospective patient of Elena Yanushpolsky?
Do you research, be prepared as you won't have a lot of individual time with Dr. Y. She cares tho and is very professional and knowledgeable.
Describe the protocols Elena Yanushpolsky used in your cycles and their degree of success.
Back in 2006, insurance companies were still requiring the 3 IUIs first so that's what we did and my 3rd IUI was successful and now my beautiful daughter is almost 10 :) I was happy that my insurance covered the injectable pen then as it was relatively new and less intimidating than the thicker ones they had then.
Describe the costs associated with your care under Elena Yanushpolsky.
I was fortunate that my insurance picked up most of my care.
7
Doctor
Elena Yanushpolsky
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
Treated
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage
8
Brigham was usually fairly timely calling with changes to medicine, but after my retrieval, I never got a call about day 3 or day 5 embryos and then how many were sent for PGS...I loved Barbara! Brigham is incredibly busy but Barbara always took the time to answer all of my questions. I did find that if Barbara was out or if treatment occurred over a weekend, the covering nurse was often not as familiar with my case.
+ Read more
Age
Treated
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$500K
Occupation
Investor
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage
8
Describe your experience with Brigham & Women's Hospital.
Brigham is incredibly large and busy and if you want a personalized, hand-holding approach, Brigham is not the place to go. All of your ultrasounds are done by techs and you wait for the nurse to call with orders to adjust for the next day. Also, your doctor is often not the one who is available for your retrieval and transfer so you must be comfortable with a group practice and residents. One interesting thing to note is that OB admitting is at the front of the hospital and you will walk through that on your way to the clinic or for ultrasounds.
During treatment, did you feel like you were treated like a number or a human?
Dr. Hornstein is incredibly busy but he always took the time to answer our questions and we had a lot! He holds one late night clinic each week and we were the last patient that day. He stayed with us for over an hour until 10 pm to make sure we had all of our questions answered and could develop a treatment plan for an IVF cycle.
Describe your experience with your nurse.
I loved Barbara! Brigham is incredibly busy but Barbara always took the time to answer all of my questions. I did find that if Barbara was out or if treatment occurred over a weekend, the covering nurse was often not as familiar with my case.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Lost results
How was your experience with Mark Hornstein?
I first saw Dr. Hornstein at the recommendation of a good friend who had seen him for years to manage her endometriosis. I had previously been seen by his partner, but I wanted a doctor who could do both the surgery for the endometriosis and oversee fertility treatments. Dr. Hornstein was very thorough with our initial work up and let us take our time before going to IVF. Dr. Hornstein presented all of the option and let us decide. We wanted to do PGS testing and even though Brigham doesn't recommend it, Dr. Hornstein was understanding.
What one piece of advice would you give a prospective patient of Mark Hornstein?
Dr. Hornstein is incredibly busy and a lot of your care will be done by the nurses/fellows/other REs. If something urgent came up, Dr. Hornstein would call.
Describe the protocols Mark Hornstein used in your cycles and their degree of success.
4 cycles of clomid - 3 IUIs (one was cancelled) Agonist protocol that was a freeze-all cycle for PGS and to prevent OHSS. Relatively low doses of stims (Follistim - 112.5) and Cetrocide. I used a dual Lupron and HCG trigger.
Describe your experience with your monitoring appointments.
Monitoring hours during the week were from 6:45-7:45 and by appointment on the weekends. Even when it was crowded, they moved fairly quickly. The results of the bloodwork were available on Patient Gateway within a few hours and you would usually get a phone call that afternoon from the nurse.
Describe the costs associated with your care under Mark Hornstein.
In Massachusetts, most fertility treatments are covered by insurance with co-pays. We did pay out of pocket for a few elective things - freezing samples, ICSI and PGS but all told it was under $10k.
10
Doctor
Mark Hornstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
35 - 38
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve
10
Getting a first appointment can take a long while, also because they Brigham & Women's Hospital] are so busy they will only allow you to have one pending appointment at a time. When problems arise they do get you in the same day without problems... Pam handled most of the communication, but all of the nursing staff was always quick to return calls and keep me updated. When they had bad news to report they always did it in a manner that felt they were sorry and empathetic.
+ Read more
Age
35 - 38
Treated
2013 - 2016
Success with this Doc
Yes
Race
Latino
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Brigham & Women's Hospital.
Getting a first appointment can take a long while, also because they are so busy they will only allow you to have one pending appointment at a time. When problems arise they do get you in the same day without problems. Getting appointments that require testing can result in you having an ultrasound at 10 am and then seeing the doctor at 1 pm, so you need to plan accordingly.
During treatment, did you feel like you were treated like a number or a human?
Our first transfer ended up with an ectopic pregnancy, she showed a lot empathy and urged us to find the silver lining that we had achieved pregnancy. With every failed cycle she always mentioned how we were getting closer to our goal. She is not touchy-feely but she is not cold either.
Describe your experience with your nurse.
Pam handled most of the communication, but all of the nursing staff was always quick to return calls and keep me updated. When they had bad news to report they always did it in a manner that felt they were sorry and empathetic.
What specific things went wrong at this clinic?
  • Lost results
How was your experience with Elizabeth Ginsburg?
She goes directly to the point and is very clear about possibilities and scenarios. She was quick to adjust my protocol when she did not get the amount of eggs expected. She is knowledgeable about insurances and will keep contact with other providers to ensure everything is ready
Describe the protocols Elizabeth Ginsburg used in your cycles and their degree of success.
Most treatments were the same, Lupron as well as GonalF. My last cycle where she adjusted the protocol to try to increase the egg yield, she added a birth control patch and Menopur
Describe the costs associated with your care under Elizabeth Ginsburg.
Everything was covered by insurance, we only had to pay deductible, but I believe a full cycle with retrieval and transfer was around $15,000
10
Doctor
Elizabeth Ginsburg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
41 - 42
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
5 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
9
Not having a consistent nurse assigned to My case [at Brigham - Bos] is my biggest complaint...There were some nursing changes happening At the time of our treatments, so we never had one nurse that we consistently talked with. That would be my biggest complaint with my experience at Brigham. I did get timely call backs however...
+ Read more
Age
41 - 42
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
9
Describe your experience with Brigham & Women's Hospital.
Not having a consistent nurse assigned to My case is my biggest complaint
During treatment, did you feel like you were treated like a number or a human?
Dr. Fox took her time with us, thoroughly answered all question and made us feel that she was personally invested in the outcome of or treatments
Describe your experience with the nursing staff.
There were some nursing changes happening At the time of our treatments, so we never had one nurse that we consistently talked with. That would be my biggest complaint with my experience at Brigham. I did get timely call backs however.
How was your experience with Janis Fox?
We saw Dr. Fox for a second opinion regarding ongoing fertility issues. After out first visit with her, she made us few confident in the approach she would use to hep us concieve.
What one piece of advice would you give a prospective patient of Janis Fox?
She runs late at times, but it is worth the wait. She spends as much time as needed with you. We never felt rushed, and we always had a lot of questions!
Describe the protocols Janis Fox used in your cycles and their degree of success.
She did some Initial testing Amd blood work that she felt was not done previously, and then we proceeded with an egg retrieval using a different medicine and protocol. After my retrieval, we proceeded with PGS testing, at which time 2 eggs came back normal. I then had my first frozen transfer, which resulted in a negative pregnancy. We met with Dr Fox again to review my case. I then had a battery of tests looking for uterine abnormalities, including polyp removal. I did a prep cycle to see how my uterus responded to the medicines in my protocol, and when she was satisfied with that I had another transfer, which has resulted in a pregnancy. I am currently 16 weeks
10
Doctor
Janis Fox
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
31 - 35
Treated
2011 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 4 IVF
Diagnosis
Poor Egg Quality, Unexplained
8
Not as new facilities as MGH [at Brigham - Bos] and the doctors don't do your ultrasound but your own doctor reviews your results every time unlike other places...Susan is no nonsense but she has to be as the gateway to the doctor. She has a softer side but not as evident when you first meet her- her organization is amazing though...I recall that once my appointment was scheduled for a different time than I was told. They made room for me regardless of the schedule...
+ Read more
Age
31 - 35
Treated
2011 - 2015
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 4 IVF
Diagnosis
Poor Egg Quality, Unexplained
8
Describe your experience with Brigham & Women's Hospital.
Not as new facilities as MGH and the doctors don't do your ultrasound but your own doctor reviews your results every time unlike other places.
During treatment, did you feel like you were treated like a number or a human?
She is amazing. So prompt with follow up including personal email and phone calls during her vacations. Spoke to the psychological side and not just medical. I am still in touch with her today even though our family is complete!
Describe your experience with your nurse.
Susan is no nonsense but she has to be as the gateway to the doctor. She has a softer side but not as evident when you first meet her- her organization is amazing though.
What specific things went wrong at this clinic?
  • Lost appointments
How was your experience with Rachel Ashby?
I adore her. She is the best and you could not ask for better medical and emotional care. I cannot say enough accolades about her! She answered every medical question thoroughly and appreciated that I had done my own research. I felt confident that I wasn't just a number and she cared and was willing to take risks on my drug cocktail to get better results. She even coordinated care for me while I was living abroad so I could come back to Boston for a FET.
What one piece of advice would you give a prospective patient of Rachel Ashby?
She is very busy so use your time thoughtfully. Trust her. She will be candid with you and doesn't care about the stats for her patients. She wants the best result for everyone.
Describe the protocols Rachel Ashby used in your cycles and their degree of success.
No lupron - antagonist cycle instead since I had had poor egg quality with lupron suppression. We also used some sort of "sweetener" to enhance egg quality. Used gonal f and ganirelix
Describe the costs associated with your care under Rachel Ashby.
All paid by insurance except for a CET cycle I had to pay for myself since located outside of USA
10
Doctor
Rachel Ashby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
33
Treated
2014
Success with this Doc
Yes
Treatment
1 IVF, Surrogacy
Diagnosis
10
A nice clinic [Brigham and Womens] to work with, tends to be busy as the BWH is a very large center...Just one time that I was waiting for an answer to a question and it took a few days to receive an answer, so I had to call back and follow through...Dr. Srouji knew my name and our case and took the time to review my medical history and cover all the details, and be in touch with my other doctors.
+ Read more
Age
33
Treated
2014
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, Surrogacy
Diagnosis
10
Describe your experience with Brigham & Women's Hospital.
A nice clinic to work with, tends to be busy as the BWH is a very large center.
During treatment, did you feel like you were treated like a number or a human?
Dr. Srouji knew my name and our case and took the time to review my medical history and cover all the details, and be in touch with my other doctors.
Describe your experience with your nurse.
Most of our contact was via phone and email, only met once in person. They were very helpful, were quick to respond to emails and answer any questions that I had.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Serene Srouji?
Dr. Srouji was a caring, friendly doctor. She took the time to explain the surrogacy process and answer any questions that I had brought with me. She was genuinely excited by our success and wanted to be updated when our daughter was born. She is very busy so there were times that communication as slow, but I understand that just as I am given the time and effort, so are her other patients.
What one piece of advice would you give a prospective patient of Serene Srouji?
Be patient with the wait times in between appointments/phone calls. Brigham is a busy clinic!
Describe the protocols Serene Srouji used in your cycles and their degree of success.
Dr. Srouji created a very specific IVF plan based on my medical issues, and monitored me very carefully, explaining her decisions along the way. We did a very low dose of hormone stimulation with constant US and blood tests to check levels along the way. Our cycle was effective and produced several viable eggs for transfer.
Describe your experience with your monitoring appointments.
I did all of my monitoring appointments at the local clinic, it was very convenient and wait times were minimal, staff was very helpful.
Describe the costs associated with your care under Serene Srouji.
The total cost for the clinic and hormone meds for our GC was around $10,000
10
Doctor
Serene Srouji
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 37
Treated
2010 - 2012
Success with this Doc
Yes
Treatment
1 IVF, Egg Freezing
Diagnosis
Unexplained
10
I wasn't that impressed with her [Dr Ashby's] nurse. She was very disorganized and didn't really seem to understand my cycle... Had I been relying more on Susan [my nurse] for instructions, the outcomes could have been very different.
+ Read more
Age
35 - 37
Treated
2010 - 2012
Success with this Doc
Yes
Race
European, South Asian
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, Egg Freezing
Diagnosis
Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Rachel was amazing. She truly cares. She held my hand while I cried and helped us to come up with a plan that we felt good about. She was great about 'thinking outside the box' and devising a plan that truly looked at why previous treatments had failed.
Describe your experience with your nurse.
I wasn't that impressed with her nurse. She was very disorganized and didn't really seem to understand my cycle. Rachel Ashby and I had come up with a good plan, which was not in line with the 'normal' protocols of that clinic. I was very, very involved with what we were doing, so I wasn't very reliant on the nurse to tell me what to do, and when. Had I been relying more on Susan for instructions, the outcomes could have been very different. I'm sure she's fine if you're following a very standard cycle, but in my case we were not.
How was your experience with Rachel Ashby?
Rachel Ashby was wonderful. Appointments with her were like talking to a good friend. I felt that she truly cared and was totally honest with us about expectations and outcomes. I cannot recommend her highly enough. When there was a setback in my latest cycle, she phoned me out of hours to reassure me and answer any questions.
What one piece of advice would you give a prospective patient of Rachel Ashby?
She is so popular that it can take months to get an appointment. She is worth waiting for. I made the mistake, in my haste to get in with a fertility doctor, to initially go to someone else. In the long run, that cost me a lot more time. Wait a few extra months to see Dr Ashby, she's totally worth the wait.
10
Doctor
Rachel Ashby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
36
Treated
2015
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Male Factor, Poor Egg Quality
5
Dr. Ashby is awesome but the staff is the worst I've experienced. I had to coordinate my care myself- no one at Brigham ever called me with results and it was IMPOSSIBLE to get set up as a new patient.
+ Read more
Age
36
Treated
2015
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Male Factor, Poor Egg Quality
5
During treatment, did you feel like you were treated like a number or a human?
The system at Brigham treats you like a number including all of the nursing staff yet Dr. Ashby truly treats you like a human and really talks to you like a person not a doctor.
Describe your experience with the nursing staff.
To date I have not been able to get any of the nurses to respond to my emails or phone calls. When I do get in touch with the nurses, they do not know me, nor do they understand what's going on with me. They do not empathize and are not helpful at all. The only way I could get answers was to make an appt. with Dr. Ashby herself. Dr. Ashby is awesome but the staff is the worst I've experienced.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
How was your experience with Rachel Ashby?
I felt immediately at ease and comforted with Dr. Ashby- she talked to us like a friend and not a doctor. I never felt as if I were rushed and she even gave me her email address when I wasn't able to get in touch with the nursing staff.
What one piece of advice would you give a prospective patient of Rachel Ashby?
She will try to find a solution that is minimal - from impact to you but also risks associated with the options. She was great to not jump to IVF off the bat yet started with less invasive steps.
10
Doctor
Rachel Ashby
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
30 - 31
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
9
Brigham and Women's was organized and pleasant. There was often a wait, but that was to be expected. The rooms for my husband were awful- his account, not mine....Monitoring appointments weren't always great- early mornings, often crowded, some staff was more pleasant than other...Nursing staff in general was very caring and compassionate. They were especially responsive and patien with me as I was always eager for results and next steps
+ Read more
Age
30 - 31
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
9
Describe your experience with Brigham & Women's Hospital.
Brigham and Women's was organized and pleasant. There was often a wait, but that was to be expected. The rooms for my husband were awful- his account, not mine.
During treatment, did you feel like you were treated like a number or a human?
Dr. Anchan immediately and always made my husband and I feel comfortable and empowered during an incredibly stressful and sometimes awkward experience. He understood our emotions but also our need to know the facts. He was kind, funny, and personable.
Describe your experience with your nurse.
Nursing staff in general was very caring and compassionate. They were especially responsive and patien with me as I was always eager for results and next steps
How was your experience with Raymond Anchan?
Dr. Anchan has wonderful bedside manner. He is also incredibly knowledgable and confident in his practice. We came to him after trying to conceive and had a clear action plan. While it took several months to get pregnant, Dr. Anchan kept us informed and confident in his approach to continue forward. One surprise was that with a single embryo transfer, we ended up with twins...who knew??
What one piece of advice would you give a prospective patient of Raymond Anchan?
Be open and honest with yourself. Take each day as it comes. Lean on others - including your doctors and nurses- for support.
Describe the protocols Raymond Anchan used in your cycles and their degree of success.
3 Clomid IUI cycles 1 IVF cycle
Describe your experience with your monitoring appointments.
Monitoring appointments weren't always great- early mornings, often crowded, some staff was more pleasant than other
Describe the costs associated with your care under Raymond Anchan.
$0
10
Doctor
Raymond Anchan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
34
Treated
2013
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Unexplained
7
She [Dr Janis Fox at Brigham and Women's] told me that she couldn't promise to be on time for appointments because at a fertility clinic there are all kinds of unexpected results...She was very warm but I didn't feel like she was completely up front with me. Miscarriage is a common outcome, and it made it harder for me to handle it when she a) didn't warn me that sometimes embryos don't develop heartbeats and b) acted like it was surprising that it had happened.
+ Read more
Age
34
Treated
2013
Success with this Doc
No
Race
European
Income
$500K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IVF
Diagnosis
Unexplained
7
Describe your experience with Brigham & Women's Hospital.
The "Intro to IVF" class they make patients sit through it s total waste of time. They have designed it for their own convenience rather than the convenience of patients. Poorly planned and executed.
During treatment, did you feel like you were treated like a number or a human?
1) She told me that she couldn't promise to be on time for appointments because at a fertility clinic there are all kinds of unexpected results, like "people getting pregnant." I know from experience that nothing special happens when you get pregnant, and certainly nothing that would cause a doctor to be an hour late. 2) When I miscarried she told me that she was shocked and "hadn't seen this coming." At the time it was mildly comforting, but now that I have been through more cycles I know that this is extremely normal. In retrospect it made me feel as though something terrible had gone wrong when really it's just par for the course. And I can't believe she was truly shocked given how common this is.
How was your experience with Janis Fox?
She was very warm but I didn't feel like she was completely up front with me. Miscarriage is a common outcome, and it made it harder for me to handle it when she a) didn't warn me that sometimes embryos don't develop heartbeats and b) acted like it was surprising that it had happened.
6
Doctor
Janis Fox
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Clinic Atmosphere
– Read less
10
Age
30 - 32
Treated
2009 - 2011
Success with this Doc
Yes
Treatment
9 IUI, 2 IVF
Diagnosis
Unexplained
10
I had very few complaints about the clinic [Brigham and Womens]. The hours they were available were extensive and convenient (including the availability of on-call doctors). However, if you are looking for a practice where one doctor does all of your procedures, this clinic might not be your best fit. The nurses perform minor procedures such as IUIs. Dr. Ashby only performed one of my egg retrievals and they do have fellows assist or perform retrievals and transfers alongside the main physicians. However, I only had excellent experiences with all of the doctors and fellows involved in my care.
+ Read more
Age
30 - 32
Treated
2009 - 2011
Success with this Doc
Yes
Race
European
Income
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
9 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with Brigham & Women's Hospital.
I had very few complaints about the clinic. The hours they were available were extensive and convenient (including the availability of on-call doctors). However, if you are looking for a practice where one doctor does all of your procedures, this clinic might not be your best fit. The nurses perform minor procedures such as IUIs. Dr. Ashby only performed one of my egg retrievals and they do have fellows assist or perform retrievals and transfers alongside the main physicians. However, I only had excellent experiences with all of the doctors and fellows involved in my care.
Describe your experience with your nurse.
The nurses provide the bulk of care during routine visits and perform the IUIs. Most were fantastic-very skilled, compassionate and knowledgable.
How was your experience with Rachel Ashby?
Dr. Ashby communicates with patients in an empathetic yet realistic manner. She cares about her patients specific concerns and needs during treatment. For example, we were concerned about creating extra embryos and she was willing to work with us on a less aggressive protocol to limit the number of eggs and, thus, embryos produced.
Describe the protocols Rachel Ashby used in your cycles and their degree of success.
2 long lupron protocols, one with gonal-f, one with gonal-f and menopur. Second cycle added menopur and less gonal-f with hopes of producing better quality eggs
10
Doctor
Rachel Ashby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2015
Success with this Doc
No
Treatment
3 IUI, 3 IVF
Diagnosis
PCOS
10
My nurse had to give me a methotrexate shot for my ectopic/chemical. She was very compassionate.
+ Read more
Age
31
Treated
2015
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
PCOS
10
During treatment, did you feel like you were treated like a number or a human?
I first saw Dr. Ginsburg for a 2nd opinion. She went through all of my medical records and we came up with a plan for a different protocol moving forward. She listened to my concerns and treated me like a person instead of a number.
Describe your experience with your nurse.
My nurse had to give me a methotrexate shot for my ectopic/chemical. She was very compassionate.
How was your experience with Elizabeth Ginsburg?
Dr. Ginsburg is a caring and knowledgeble clinician. She really took the time to listed to me and review my past fertility cycles to come up with the best plan for me.
What one piece of advice would you give a prospective patient of Elizabeth Ginsburg?
Although you may not see her often, she is always behind the scenes directing your care.
Describe the protocols Elizabeth Ginsburg used in your cycles and their degree of success.
One IVF was done with the antagonist protocol. The first tranfer of a day 5 blast took but ended in a chemical/ectopic. The second was BFN.
Describe the costs associated with your care under Elizabeth Ginsburg.
My IVF was covered 100% by insurance.
10
Doctor
Elizabeth Ginsburg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
All the physicians [at Brigham & Women's] we interacted with were phenomenal, as were the nurses during the retrieval and implantation...The drugs we received didn't match the protocol we were given which was really confusing...We did not have a good experience with Sandy. She often failed to return calls and provided us with conflicting information...During our two meetings, she [Dr. Serene Srouji] spent a lot of time answering our questions. She also made a huge effort to do the pre-test procedures herself so she understood exactly what was going on
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Brigham & Women's Hospital.
All the physicians we interacted with were phenomenal, as were the nurses during the retrieval and implantation.
During treatment, did you feel like you were treated like a number or a human?
During our two meetings, she spent a lot of time answering our questions. She also made a huge effort to do the pre-test procedures herself so she understood exactly what was going on
Describe your experience with your nurse.
We did not have a good experience with Sandy. She often failed to return calls and provided us with conflicting information.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Provided conflicting information
How was your experience with Serene Srouji?
Overall, very good experience. She came off as very smart, but also caring. She was honest with us about the success rates. Downsides were that we saw two other doctors for the retrieval and the implantation, and didn't see her again since we got pregnant on the first try.
What one piece of advice would you give a prospective patient of Serene Srouji?
Come in with questions as it is often hard to think of them in the moment
Describe the costs associated with your care under Serene Srouji.
Very minimal because the procedure was covered in MA
9
Doctor
Serene Srouji
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 37
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Everyone I encountered at the Brigham--especially the various techs who took gallons of blood from this needle-phobe--were professional and helpful. From my first testing to my delivery, the Brigham has been great....Dr. Ashby had faith that she could help us have a family when perhaps another doctor would not....When my first IVF round was cancelled because I didn't respond to the meds, she told me not to worry, she had only begun to fight.
+ Read more
Age
36 - 37
Treated
2012 - 2013
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Brigham & Women's Hospital.
Everyone I encountered at the Brigham--especially the various techs who took gallons of blood from this needle-phobe--were professional and helpful. From my first testing to my delivery, the Brigham has been great.
How was your experience with Rachel Ashby?
Dr. Ashby had faith that she could help us have a family when perhaps another doctor would not. I was referred to her by a family friend who is in her practice and doesn't do IVF--hers was a name I had heard from other women and when I was also referred to her by a colleague and a family friend, I knew she was the right doctor for me. When my first IVF round was cancelled because I didn't respond to the meds, she told me not to worry, she had only begun to fight. One full cycle later I was pregnant with my daughter and with only one embryo remaining from that one cycle, we are now looking forward to completing our family with the arrival of a little boy in early summer.
10
Doctor
Rachel Ashby
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
33 - 37
Treated
2009 - 2013
Success with this Doc
?
Treatment
11 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
2
Chaotic hospital environment, practice often running late. Doctor was empathetic but nurses more business-like. Efficient but not very warm. Always returned calls. Cramped city offices, difficult parking and labs in labyrinthine basement.
+ Read more
Age
33 - 37
Treated
2009 - 2013
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
11 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
2
Describe your experience with Brigham & Women's Hospital.
Chaotic hospital environment, practice often running late. Doctor was empathetic but nurses more business-like. Efficient but not very warm. Always returned calls. Cramped city offices, difficult parking and labs in labyrinthine basement.
During treatment, did you feel like you were treated like a number or a human?
Chaotic hospital environment, practice often running late. Doctor was empathetic but nurses more business-like. Efficient but not very warm. Always returned calls. Cramped city offices, difficult parking and labs in labyrinthine basement.
Describe your experience with your nurse.
Trusted her and responsive but not very warm.
How was your experience with Antonio Gargiulo?
Felt my concerns about high twin rate weren't taken that seriously. Felt he was overly optimistic about male-factor issues, in an effort to be reassuring. Pleasant personality. Appointments felt rushed, had to come in with a list of questions to make sure they got answered. Only saw him at the commencement of treatment each time.
5
Doctor
Antonio Gargiulo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
8
Age
33
Treated
2013
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
8
It was extremely helpful to have one specific nurse to interact with [at Brigham and Womens] and made the process much more comfortable...Had one small issue with an appointment (didn't get entered into their system even though I made the appointment in the office). It happened when our primary nurse was out of the office.I came in on my scheduled day/time (from my appointment card) and the office staff took care of it and found a way to fit me in to see Dr. Fox.
+ Read more
Age
33
Treated
2013
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
8
During treatment, did you feel like you were treated like a number or a human?
Dr. Fox payed attention to my career/interests and knew that I had an interest in (and some background in) medicine. She provided clinical trial information for us when she presented her recommended approach.
Describe your experience with your nurse.
It was extremely helpful to have one specific nurse to interact with and made the process much more comfortable.
What specific things went wrong at this clinic?
  • Lost appointments
How was your experience with Janis Fox?
I prefer frank information rather than sugar-coating - with the appropriate level of compassion. Janis Fox worked well for what we were looking for in a provider. She provided the right balance of information and next steps.
What one piece of advice would you give a prospective patient of Janis Fox?
Be open about what you are looking for (how much information) and what your concerns are - ask the questions.
Describe the protocols Janis Fox used in your cycles and their degree of success.
Due to my insurance monetary limitations, Dr. Fox recommended going straight to IVF (and presented published trial data to support the recommendation). This worked great for us and allowed us to stay just under the lifetime maximum that we had.
8
Doctor
Janis Fox
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
8
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 36
Treated
2010 - 2011
Success with this Doc
No
Treatment
1 IVF, Egg Freezing
Diagnosis
Unexplained
10
Monitoring appointments were quick and efficient. They opened very early which made it very convenient for work. Dr Fox's nurse was amazing and was a big reason I stayed with Dr Fox as long as I did. She was amazing at keeping me on schedule and was so kind when she had to break bad news to me.
+ Read more
Age
35 - 36
Treated
2010 - 2011
Success with this Doc
No
Race
European, South Asian
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Egg Freezing
Diagnosis
Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Janis Fox didn't seem to care about the outcome of each cycle. She didn't talk through test results or explain clearly what next steps were.
Describe your experience with your nurse.
Dr Fox's nurse was amazing and was a big reason I stayed with Dr Fox as long as I did. She was amazing at keeping me on schedule and was so kind when she had to break bad news to me. When I made the decision to switch doctor, the nurse was wonderful, helpful, and walked me through the process.
How was your experience with Janis Fox?
If you are the kind of patient who just wants to be told what to do without understanding the 'Why' then maybe she'd be a good fit. Personally, I found her unwilling to answer questions about what we were doing and why. She showed little care for how traumatic the infertility process can be.
What one piece of advice would you give a prospective patient of Janis Fox?
BWH is a wonderful clinic, but wait a little longer to get in with one of the other doctors.
Describe your experience with your monitoring appointments.
Monitoring appointments were quick and efficient. They opened very early which made it very convenient for work.
0
Doctor
Janis Fox
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
44
Treated
2016
Success with this Doc
No
Treatment
IUI, 1 IVF
Diagnosis
Unexplained
10
She [Dr Rachel Ashby] advocated to get my IVF covered at age 43 as a single parent by choice after i had been declined by 2 REs....We did the most aggressive protocol of cetrotide/ menopur 300/ follistim 300. We got great results in # for my age. [Nursing staff at Brigham & Womens was] super warm, on the ball, compassionate with understanding my situation....I think they are great, billing/ nursing/ blood techs/ check in
+ Read more
Age
44
Treated
2016
Success with this Doc
No
Race
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Brigham & Women's Hospital.
I think they are great, billing/ nursing/ blood techs/ check in
During treatment, did you feel like you were treated like a number or a human?
She advocated to get my IVF covered at age 43 as a single parent by choice after i had been declined by 2 REs.
Describe your experience with your nurse.
Super warm, on the ball, compassionate with understanding my situation.
How was your experience with Rachel Ashby?
I felt respected and cared for.
What one piece of advice would you give a prospective patient of Rachel Ashby?
It is a fast moving process. Get your questions clear before an appointment.
Describe the protocols Rachel Ashby used in your cycles and their degree of success.
We did the most aggressive protocol of cetrotide/ menopur 300/ follistim 300. We got great results in # for my age.
Describe your experience with your monitoring appointments.
efficient. they even worked with my unusual work hours (early morning yoga teacher)
Describe the costs associated with your care under Rachel Ashby.
complete coverage less copays
10
Doctor
Rachel Ashby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 43
Treated
2010 - 2016
Success with this Doc
No
Treatment
5 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Other, Unexplained
10
[Brigham Boston] it's like a factory.....[Nurses] It's like a machine. They are doing this all the time and have it down to an assembly line but with compassion....[monitoring appointments] Very early in the morning. A challenge with Boston traffic....Not sure how you get an appointment - it's a challenge for new patients....The whole office is not very open to new "alternative" treatments such as reproductive immunology....Very difficult to get an appointment. But once you have one, she [Dr. Ashby] is great.
+ Read more
Age
37 - 43
Treated
2010 - 2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Other, Unexplained
10
Describe your experience with Brigham & Women's Hospital.
Con - it's like a factory. One of the top rated/ best results in the country.
During treatment, did you feel like you were treated like a number or a human?
she got to know me and was matter of fact with me. But also sympathetic to my goals.
Describe your experience with your nurse.
It's like a machine. They are doing this all the time and have it down to an assembly line but with compassion.
How was your experience with Rachel Ashby?
Very difficult to get an appointment. But once you have one, she is great. The whole office is not very open to new "alternative" treatments such as reproductive immunology. She is matter of fact instead of coddling, which I prefer.
What one piece of advice would you give a prospective patient of Rachel Ashby?
Ask questions. Not sure how you get an appointment - it's a challenge for new patients.
Describe your experience with your monitoring appointments.
Very early in the morning. A challenge with Boston traffic.
Describe the costs associated with your care under Rachel Ashby.
A lot
9
Doctor
Rachel Ashby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
30
Treated
2015
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
Anovulation, PCOS, Unexplained
9
B&W [Brigham and Women's Fertility] is a big place and it's run like a machine. Sometimes I felt like I was more of a number in the grand scheme of things than a patient....I was not as impressed with the nursing staff. My calls were not always returned and for my first monitoring ultrasound, there were no orders in the computer. I felt rushed on the phone sometimes.
+ Read more
Age
30
Treated
2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Anovulation, PCOS, Unexplained
9
During treatment, did you feel like you were treated like a number or a human?
I needed someone who was upfront and more aggressive with treatments. Dr. Ashby was this, as well as checking in with how we were doing.
Describe your experience with your nurse.
I was not as impressed with the nursing staff. My calls were not always returned and for my first monitoring ultrasound, there were no orders in the computer. I felt rushed on the phone sometimes.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
How was your experience with Rachel Ashby?
Dr. Ashby is very knowledgable and professional. She is very upfront with her thoughts and what she thinks may be going on.
What one piece of advice would you give a prospective patient of Rachel Ashby?
She is not super warm and cuddly, but also she is not cold. She is realistic and hopeful and it is obvious that she cares.
9
Doctor
Rachel Ashby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 35
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
10
[My nurse at Brigham is] very knowledgeable, responds over email and is compassionate. Dr Ashby called me personally with results of tests, she called me when she was on vacation after I emailed her with a question before our transfer. She took the time to talk with us about our lives and not just our medical information.
+ Read more
Age
32 - 35
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
Dr ashby called me personally with results of tests, she called me when she was on vacation after I emailed her with a question before our transfer. She took the time to talk with us about our lives and not just our medical information. I felt like she cares about us as a family and not just as fertility patients
Describe your experience with your nurse.
She's very knowledgeable, responds over email and is compassionate
How was your experience with Rachel Ashby?
She is caring, compassionate, knowledgable, and explains everything in a way that we can understand and feel a part of the process. She always emailed me back and never made me feel like I shouldn't be asking a question.
What one piece of advice would you give a prospective patient of Rachel Ashby?
You will love her and she will take care of you
10
Doctor
Rachel Ashby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
37
Treated
2014
Success with this Doc
No
Treatment
8 IVF
Diagnosis
Diminished Ovarian Reserve
5
#1Was yelled at by a nurse about my cell phone message with no name attached this was while I was going tru a cycle already in an emotional state in a emotion state . #2 They called and Ridley asked why I had missed coming in for my HCG blood test. Which had been taken 2 days before which was negitive. #3 Had a hard time getting my protocol sheets
+ Read more
Age
37
Treated
2014
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 6 Docs
Treatment
8 IVF
Diagnosis
Diminished Ovarian Reserve
5
Describe your experience with Brigham & Women's Hospital.
Hospital setting
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
How was your experience with Elizabeth Ginsburg?
Dr Ginsburg isn't warm she seems straight forward which is good but didn't give us the back ground of what was going . Her protocols where very aggressive which I know now is not always the way to go. It is a hospital setting so there is never any thinking out of the box when it comes to immunology issues, nutrition or supplements. You feel like just a number.
What one piece of advice would you give a prospective patient of Elizabeth Ginsburg?
She maybe a good Dr for younger women in there 20s and early 30s with aggressive protocols Iwas 36 when I saw her and didn't get pregnant.
Describe the protocols Elizabeth Ginsburg used in your cycles and their degree of success.
High doses of medication very aggressive. 1st cycle 3 eggs implanted 1 no pregnancy 2nd cycle triggered to early lost most of the eggs which makes me question there lab and how they grow immature eggs.
Describe your experience with your monitoring appointments.
They where great
5
Doctor
Elizabeth Ginsburg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
32
Treated
2012
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Unexplained
9
The entire care team treated me like a person and were incredibly supportive. The nursing staff was always available and compassionate. Each doc has one primary nurse so you get to know them. The social workers were also fantastic and provided excellent support and advice.
+ Read more
Age
32
Treated
2012
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Unexplained
9
During treatment, did you feel like you were treated like a number or a human?
The entire care team treated me like a person and were incredibly supportive. The nursing staff was always available and compassionate. Each doc has one primary nurse so you get to know them. The social workers were also fantastic and provided excellent support and advic .
Describe your experience with your nurse.
She was extremely supportive and gentle in her communication. I felt comfortable calling with any questions... Even if I had asked before.
What specific things went wrong at this clinic?
  • Lost appointments
How was your experience with Janis Fox?
She was the right mix of compassionate and practical. She noted my interest in medicine and provided full explanations for her proposed plan.
What one piece of advice would you give a prospective patient of Janis Fox?
Ask lots of questions and be honest about your wants.
9
Doctor
Janis Fox
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Educational Resources
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7
Age
34 - 35
Treated
2009 - 2010
Success with this Doc
No
Treatment
5 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Poor Egg Quality, Uterine Fibroids, Unexplained
7
They didn't call in the birth control pill or sometimes on the weekends or holidays didn't call with the numbers after an US [ultrasound] and once with the pregnancy test results.
+ Read more
Age
34 - 35
Treated
2009 - 2010
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Poor Egg Quality, Uterine Fibroids, Unexplained
7
During treatment, did you feel like you were treated like a number or a human?
I was very happy with the doctor and her nurse. They really cared and did everything they could to help me.
Describe your experience with your nurse.
She knew my number when I called and I enjoyed talking to her.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
How was your experience with Serene Srouji?
I felt that she really cared about my health and positive outcome. I feel like she didn't fully look over my medical records and procedures I had done before I went to see her.
What one piece of advice would you give a prospective patient of Serene Srouji?
She's a great doctor and surgeon. I just feel that Boston IVF has a better lab.
Describe your experience with your monitoring appointments.
I wish they had it available all times of day but it was understandably only early in the morning.
6
Doctor
Serene Srouji
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
31 - 34
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
8
Dr. Srouji and her staff [at Brigham and Women's] took their time when meeting or speaking with us. I felt that the team knew who we were....Expect her to be frank and thorough....The doctors seemed to be behind schedule (an hour or more) for appointments every time we were there...I was told the the results my genetic testing were in and clear, and to begin Clomid. A few days later, I received a call notifying me that the results of my genetic testing revealed I was a carrier for CF. (Conflicting information provided.)
+ Read more
Age
31 - 34
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
8
Describe your experience with Brigham & Women's Hospital.
The doctors seemed to be behind schedule (an hour or more) for appointments every time we were there.
During treatment, did you feel like you were treated like a number or a human?
Dr. Srouji and her staff took their time when meeting or speaking with us. I felt that the team knew who we were.
What specific things went wrong at this clinic?
  • Provided conflicting information
What one piece of advice would you give a prospective patient of Serene Srouji?
Expect her to be frank and thorough.
Describe your experience with your monitoring appointments.
Morning monitoring was efficient. I never had any issues.
Describe the costs associated with your care under Serene Srouji.
Medications were $3000; IVF cycle was about $12,000.
10
Doctor
Serene Srouji
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss
10
She [Dr Elena Yanushpolsky at Brigham & Women's] was very cold but she was an excellent doctor. She was always right about her predictions...She was cold and blunt. However, I always felt very confident about her knowledge. She explained everything in detail and answered all my questions. She opened appointment times to fit me in. She's up to date with the current fertility research. Her nurses were always very nice.
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss
10
Describe your experience with Brigham & Women's Hospital.
Very professional.
During treatment, did you feel like you were treated like a number or a human?
She was very cold but she was an excellent doctor. She was always right about her predictions.
Describe your experience with the nursing staff.
Very friendly!
What specific things went wrong at this clinic?
  • Failed to order appropriate test
How was your experience with Elena Yanushpolsky?
She was cold and blunt. However, I always felt very confident about her knowledge. She explained everything in detail and answered all my questions. She opened appointment times to fit me in. Shes up to date with the current fertiliy research. Her nurses were always very nice.
What one piece of advice would you give a prospective patient of Elena Yanushpolsky?
Trust her.
Describe the protocols Elena Yanushpolsky used in your cycles and their degree of success.
Natural frozen cycle.
Describe the costs associated with your care under Elena Yanushpolsky.
I only paid 150 out of pocket.
10
Doctor
Elena Yanushpolsky
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
N/A
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Endometriosis
N/A
Very knowledgeable about my issues- he [Dr. Hornstein] performed my lap and follow [up] care. Have not [yet] started ivf[.] He took time to explain everything i did not feel rush[ed]. He is very open to work with my other fertility doctor since i live overseas[.] His nurses [at Brigham & Women's] were nice- was not always the same person each time i went. Come ready to ask questions he will take time to explain everything.
+ Read more
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Endometriosis
N/A
Describe your experience with the nursing staff.
Nothing to say
How was your experience with Mark Hornstein?
Strenght- very knowledgable about my issues- he peformed my lap and follow uo care. Have not yey started ivf He took time to explain everything i did not feel rush. He is very open to work with my other fertility doctor since i live overseas His nurses were nice- was not always the same person each time i went.
What one piece of advice would you give a prospective patient of Mark Hornstein?
Come ready to ask questions he will take time to explain everything
6
Doctor
Mark Hornstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
Operations
Scheduling
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2
Age
Treated
2014 - 2015
Success with this Doc
No
Treatment
4 IUI, Donor Sperm
Diagnosis
2
We were seen by her team, not her. When it was her, she was robotic, like reciting a script. Even answering our questions, it felt like she was bored.
+ Read more
Age
Treated
2014 - 2015
Success with this Doc
No
Race
Ashkenazi Jewish
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, Donor Sperm
Diagnosis
2
During treatment, did you feel like you were treated like a number or a human?
We were seen by her team, not her. When it was her, she was robotic, like reciting a script. Even answering our questions, it felt like she was bored.
Describe your experience with the nursing staff.
The one I remember... the word "gruff" comes to mind.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
How was your experience with Elizabeth Ginsburg?
See previous comment. Additionally, she didn't perform procedures. Rather, colleagues or interns did - including doctors we hadn't met, even when we were there for the first procedure (first time) and were nervous/anxious.
What one piece of advice would you give a prospective patient of Elizabeth Ginsburg?
Choose another doctor.
0
Doctor
Elizabeth Ginsburg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
Yes
Treatment
9 Fertility Medications
Diagnosis
Unexplained
9
Dr. Ashby shared her own experiences with infertility, which humanized the entire process. Dr. Ashby sees a lot of patients, and she did not remember me when I started my second round of treatments, two years after starting the first.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
9 Fertility Medications
Diagnosis
Unexplained
9
During treatment, did you feel like you were treated like a number or a human?
Dr. Ashby shared her own experiences with infertility, which humanized the entire process
How was your experience with Rachel Ashby?
Dr. Ashby sees a lot of patients, and she did not remember me when I started my second round of treatments, two years after starting the first. (This could also be due to the fact that my second round occurred while she had just returned from her own maternity leave. Mommy brain is real!) while I don't fault her memory, I wish that I were more memorable.
What one piece of advice would you give a prospective patient of Rachel Ashby?
Patience for the process. Ask lots of questions. Follow instructions!
10
Doctor
Rachel Ashby
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
No
Treatment
11 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Tubal Blockage, Uterine Fibroids
7
We were given incorrect instructions regarding my husband's preparation for day of egg retrieval/fertilization day. This resulted in zero fertilization on 11 eggs.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
11 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Tubal Blockage, Uterine Fibroids
7
During treatment, did you feel like you were treated like a number or a human?
It was a bit rushed.
What specific things went wrong at this clinic?
  • Lost results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
How was your experience with Brian Walsh?
He's an excellent doctor and did a great job on my myomectomy and did give my my only child, from IVF # 2.
What one piece of advice would you give a prospective patient of Brian Walsh?
Don't be over 42 :-)
Describe the protocols Brian Walsh used in your cycles and their degree of success.
We did use several different ones, I don't remember.
Describe your experience with your monitoring appointments.
It worked fairly well. As I recall, it was a first come, first served arrangement. As I work for a school, I would get in there early and would usually get seen quickly. The techs were not allowed to comment/give any info as they were doing the scans, which was a bit frustrating. But I understand why they do it that way.
Describe the costs associated with your care under Brian Walsh.
I don't recall. It was all covered by insurance. I believe our IVF with ICSI was in the $15K area.
8
Doctor
Brian Walsh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2011
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
10
They [the nursing staff] were calm and understanding. The coordinator was a bit scattered. I had to call and ask when I was supposed to start my meds instead of them reaching out. It was stressful. She was either stretch too thin or not organized. That was the only negative part of my experience.
+ Read more
Age
32
Treated
2011
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IVF
Diagnosis
Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
The team was not always sure of who I was but after my second meeting with Dr. Ginsburg, I knew I was in good hands. She was extremely confident and knowledgable.
Describe your experience with the nursing staff.
They were calm and understanding
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Elizabeth Ginsburg?
If you're looking for someone who is warm and fuzzy, she isn't it. However she is extremely knowledgeable and talented. I would not hesitate to use her again if I wanted more children.
What one piece of advice would you give a prospective patient of Elizabeth Ginsburg?
Ask questions
10
Doctor
Elizabeth Ginsburg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2012
Success with this Doc
?
Treatment
1 IUI, 6 IVF, 1 Egg Freezing, Surrogacy
Diagnosis
Endometriosis
10
He [Dr Raymond Anchan] was by far the best dr and most qualified I worked with. He was spot on about my condition that several others misdiagnosed. He said if it could be done we would do it together. I am forever grateful...He chose That I undergo lap surgery then we waited 1cycle then it worked.
+ Read more
Age
33
Treated
2012
Success with this Doc
?
Race
Other
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 5 Docs
Treatment
1 IUI, 6 IVF, 1 Egg Freezing, Surrogacy
Diagnosis
Endometriosis
10
Describe your experience with Brigham & Women's Hospital.
I liked it was in a hospital setting
During treatment, did you feel like you were treated like a number or a human?
Dr A was a dream come true
Describe your experience with the nursing staff.
Efficient
How was your experience with Raymond Anchan?
He was by far the best dr and most qualified I worked with. He was spot on about my condition that several others misdiagnosed. He said if it could be done we would do it together. I am forever grateful.
What one piece of advice would you give a prospective patient of Raymond Anchan?
Don't go anywhere else
Describe the protocols Raymond Anchan used in your cycles and their degree of success.
He chose That I undergo lap surgery then we waited 1cycle then it worked.
10
Doctor
Raymond Anchan
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2015
Success with this Doc
Yes
Treatment
6 Fertility Medications
Diagnosis
PCOS, Poor Egg Quality
10
Every nurse and staff member [at Brigham & Women's Hospital- South Shore] that I encountered was very kind and compassionate and great at their job. I can't say enough good things about my experiences with them!...I had been on clomid for months and had experienced 3 miscarriages. Dr Yanushpolsky ran a new set of blood tests and arranged several tests to check my ovaries, eggs and fallopian tubes. As soon as the results of these tests were available she met with me and explained clomid was not what was needed and I tried one round of Ovidrel as she prescribed and was pregnant that month and had my son.
+ Read more
Age
32
Treated
2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 3 Docs
Treatment
6 Fertility Medications
Diagnosis
PCOS, Poor Egg Quality
10
During treatment, did you feel like you were treated like a number or a human?
Dr Yanushpolsky was very thorough in explaining the issues I was facing medically and why I had suffered miscarriages in the past. She was sympathetic but clear and concise in explaining how she would address the issues.
Describe your experience with the nursing staff.
Every nurse and staff member that I encountered was very kind and compassionate and great at their job. I can't say enough good things about my experiences with them!
How was your experience with Elena Yanushpolsky?
I had visited 2 other reproductive endocrinologists prior to Dr Yanushpolsky and I found them to have "better" bedside manner but they were not as results oriented as Dr Y. Although she wasn't as chatty or warm as others I had seen she was very nice and very to the point. I felt very confident in her understanding and her care plan for me.
What one piece of advice would you give a prospective patient of Elena Yanushpolsky?
Don't expect hugs, but expect results.
Describe the protocols Elena Yanushpolsky used in your cycles and their degree of success.
I had been on clomid for months and had experienced 3 miscarriages. Dr Yanushpolsky ran a new set of blood tests and arranged several tests to check my ovaries, eggs and fallopian tubes. As soon as the results of these tests were available she met with me and explained clomid was not what was needed and I tried one round of Ovidrel as she prescribed and was pregnant that month and had my son.
Describe the costs associated with your care under Elena Yanushpolsky.
The tests and Ovidrel were covered by my insurance
10
Doctor
Elena Yanushpolsky
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less