Boston IVF - Albany Center

Available Resources

Genetic counseling is not offered: Not OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots is not offered: Not OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication is not offered: Not Offered
Loudonville
399 Albany Shaker Road
Loudonville, NY 12211
518.434.9759
On a scale from 0-10, how likely are you to recommend Boston IVF - Albany Center to a friend?
Strongly recommend: 1Neutral: 1Don't recommend: 16.7
3 assessments
  • 33% Strongly recommend (9-10)
  • 33% Neutral (7-8)
  • 33% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
194
Annual Cycles National Avg.
344
7.4
Average Doctor Score
3 doctors
3 assessments
3
Age
30 - 31
Treated
2014 - 2015
Success with this Doc
No
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
3
At the time I was treated the Albany clinic was undergoing some upheaval while transitioning to becoming part of Boston IVF...I felt the coordination of care and tailoring of treatment was poor, but this may have changed. Monitoring visits started at 7am so I was often able to get in without missing any time at work. The financial side of things was frustrating. I
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Age
30 - 31
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
3
Describe your experience with Boston IVF - Albany Center.
At the time I was treated the Albany clinic was undergoing some upheaval while transitioning to becoming part of Boston IVF. I felt the coordination of care and tailoring of treatment was poor, but this may have changed. Monitoring visits started at 7am so I was often able to get in without missing any time at work. The financial side of things was frustrating. I did not have any insurance coverage except for diagnostic testing and often received conflicting information from different staff members on how much to pay and whether I needed to pay upfront or wait for a claim to be processed by insurance. They have a clean-looking practice with reasonably up to date equipment such as the ultrasound machines. It looks similar to any other doctor's office.
During treatment, did you feel like you were treated like a number or a human?
I saw the actual doctor very little. I ostensibly had a nurse coordinator but she was often out during my treatment cycles and I was bounced around to other nurses to get answers. By the end of the 7 IUI cycles I pursued I did not feel like treatment had been very tailored for me- after several failures little was done to adjust my protocol. Staff were reluctant to switch me from Femara to Clomid, told me injectables were not a good option since monitoring showed I was responding already. They refused changes such as trying a different trigger timing or two IUI in one cycle, telling me that it was not necessary, while not offering a satisfying explanation for my continued failed cycles (other than "chances are worse with frozen donor sperm" which they did not emphasize up front). I felt like the like the doctor and nurses continued to inflate my chances. I didn't totally feel like a number as on paper treatment was appropriate, but felt the staff could have had better bedside manner and could have helped me avoid more failed treatment by being more realistic about my chance for IUI vs IVF.
Describe your experience with your nurse.
I was assigned a coordinator but she was out of the office during at least part of the cycle for the majority of my cycles so I struggled to get information from other staff. The nursing staff were polite and professional, but I felt coordination could have been improved. Most of the time the nurses I saw did not have any time to familiarize themselves with my record ahead of time, so while they always attempted to answer questions they were often not able to really tailor answers. Bloodwork and ultrasound were done by separate staff members so I sometimes had to wait additional time for one or the other. The practice had an online patient portal but did not really use it. I was generally able to reach nurses by phone within a few hours but occasionally had to bug them for results.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
How was your experience with Sonia Elguero?
I only met with Dr. Elguero a few times (initially met with a different doctor who was temporarily handling the practice). She was nice but not extraordinary. She was not as familiar with my history at our visits as I would have liked and she seemed to have a standard educational "spiel" that she gave me when we got to the point of her explaining and recommending moving on to IVF. During my IUI cycles I did not really communicate with her and the nursing staff seemed to run the show, so I feel that I can't evaluate Dr. Elguero very well as she was so uninvolved in my treatment.
What one piece of advice would you give a prospective patient of Sonia Elguero?
Ask lots of questions and clarify your next steps so you are not left waiting.
Describe the protocols Sonia Elguero used in your cycles and their degree of success.
Medicated, monitored IUI 7x using frozen donor sperm. 6 Femara cycles, 1 Clomid cycle. Most cycles with HCG trigger and IUI 36h later, unless bloodwork/ultrasound indicated ovulation was occurring already by about CD16.
Describe the costs associated with your care under Sonia Elguero.
About $25k total - $6k for donor sperm, and then roughly $5k for testing and $14k for treatment with Albany IVF. Each IUI cycle was about $2000 total for multiple monitoring visits, sperm preparation and IUI. I had insurance coverage only for certain diagnostic testing and had a high-deductible plan so nearly all costs were out of pocket.
3
Doctor
Sonia Elguero
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Boston IVF - Albany Center
Loudonville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
30
Treated
2016
Success with this Doc
Yes
Treatment
15 IVF, 2 Egg Freezing, 1 Embryo Freezing
Diagnosis
Male Factor
8
[The nurse at Boston IVF is] Very efficient and effective great communication. She knows what she is doing and I never questioned that...The cycles are controlled unlike other clinics so there is a waiting period you can't just get started right away the stim and transfers...$20 copayment, 8k for gententic testing and $1400 for medications.
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Age
30
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
15 IVF, 2 Egg Freezing, 1 Embryo Freezing
Diagnosis
Male Factor
8
Describe your experience with Boston IVF - Albany Center.
The cycles are controlled unlike other clinics so there is a waiting period you can't just get started right away the stim and transfers.
During treatment, did you feel like you were treated like a number or a human?
She was warm, kind and considerate. While meeting with her everything thing was throughly explained.
Describe your experience with your nurse.
Very efficient and effective great communication. She knows what she is doing and I never questioned that.
How was your experience with Sonia Elguero?
She was always honest, kind, and considerate, she always takes the best evidenced based practice and applied it to my case. I never had to question or worry about if I was doing the best protocol because I trust her so much.
What one piece of advice would you give a prospective patient of Sonia Elguero?
She's very smart but it's hard to get in contact with her you have to go through your nurse.
Describe the protocols Sonia Elguero used in your cycles and their degree of success.
My first cycle was 250 gonalf 75 menopur and .25 cetrotide. I triggered with 80units of lupron. I was disappointed with our results 15 eggs retrieved 8 mature 6 fertilized 2 made it blastocyst and to pgs testing 1 normal. We wanted to do another round to get a few more gentically good.embryos for a the future before transfer so Dr. Sonia was a little more aggressive.. 300 gonal f 75 menopur .25 cetrotide I triggered with the 80u of lupron and 5000u of hcg. 29 eggs retrieved 22 mature 19 fertilized 9 made it blastocyst and 5 were gentically good and frozen. Transfer is May 3!
Describe the costs associated with your care under Sonia Elguero.
$20 copayment, 8k for gententic testing and $1400 for medications.
10
Doctor
Sonia Elguero
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF - Albany Center
Loudonville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
33
Treated
2016
Success with this Doc
Yes
Treatment
9 Fertility Medications
Diagnosis
Anovulation, PCOS
9
The nurse I dealt with [at Boston IVF] had terrible follow-up on questions, very little compassion, and gave unsolicited advice...She failed to send in prescriptions in a timely manner and lost files I sent from a previous clinic...The US techs are amazing!...My insurance covered all but copays for visits and ultrasounds. I paid for medications out of pocket...My treatment needed to be tweaked following a chemical pregnancy and then non response.
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Age
33
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
9 Fertility Medications
Diagnosis
Anovulation, PCOS
9
Describe your experience with Boston IVF - Albany Center.
My nurse was a problem, but she is gone now. The US techs are amazing!
During treatment, did you feel like you were treated like a number or a human?
Very personalized conversation, where my needs and concerns were addressed.
Describe your experience with the nursing staff.
The nurse I dealt with had terrible follow-up on questions, very little compassion, and gave unsolicited advice. I believe she is no longer with the practice.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Sonia Elguero?
My treatment needed to be tweaked following a chemical pregnancy and then non response. Dr. Elguero was thorough and gentle in her discussion regarding our path forward. It was a negotiation rather than a forced plan.
What one piece of advice would you give a prospective patient of Sonia Elguero?
Be prepared for a thorough history each time.
Describe the protocols Sonia Elguero used in your cycles and their degree of success.
My body has a lack luster response to letrozole, so a booster was needed and we discussed moving on to a highly monitored, low dose injectable cycle if I still did not respond. Dr. Elguero was very concerned about over response to injectables.
Describe the costs associated with your care under Sonia Elguero.
My insurance covered all but copays for visits and ultrasounds. I paid for medications out of pocket.
10
Doctor
Sonia Elguero
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF - Albany Center
Loudonville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less