Describe your experience with Audubon Fertility & Reproductive Medicine.
Clinic's Strengths: Attentive & Friendly Staff, Dedicated Doctor's, Coordinator To Explain Breakdown of Costs, Quick Response Times, Surgery Center Located Next Door To Clinic, Reserved Parking Lot In downtown Area
Clinic's Weaknesses: If I had to think of any at all - There is an awesome Urologist on staff at Audubon Fertility, but he only works out of the clinic once a month. If he could be there more than once a month that would be helpful. You can see him outside of the clinic, but for record keeping purposes it's easier to have everything done at Audubon Fertility.
During treatment, did you feel like you were treated like a number or a human?
My husband and I had originally started out at a different clinic. We had 9 months of terrible experiences where no solutions were offered and they kept putting us through test after test. I ran into a friend who said Audubon Fertility will do a complimentary second opinion consultation. I made an appointment and it was the best decision for my husband and I. First off, the front office staff is extremely courteous, will always answer your calls or get back to you the same day, and they will personally do their best to help you out instead of transferring you to a voicemail. Second, the nursing staff is absolutely spectacular - They answer their calls too, or if you have to leave a voicemail, you WILL hear back from them the same day. In addition their personalities are just so positive that it makes you feel good being there and uplifts your spirit. Third, Dr. Wells is just simply the best. She never makes you feel rushed when you're at the office, she is calm, collected, positive, and extremely knowledgeable. I trust her completely and have the utmost confidence in her abilities to help us get pregnant. Dr. Wells will also personally call you with updates or to see how you're doing. That kind of personal touch goes a long way and means a whole lot to a patient when going through such an emotional process. Each and every time you walk into Audubon Fertility you feel like family, and you know, without hesitation, that you are going to receive the very best from each person who assists you that day.
Describe your experience with the nursing staff.
The nursing staff at Audubon Fertility is outstanding. They are an incredible group of strong, compassionate, and helpful women. I've talked and emailed with everyone one of the nurses on staff and each experience met or exceeded my expectations. They have been there for me in good times and bad. They have helped me understand the medication I take, the procedures I am going through, risks involved, they are attentive to follow ups of any kind, and most importantly are willing to hold your hand or be a shoulder to cry on when needed.
How was your experience with Lindsay Wells?
My experience as a patient with Dr. Wells has been positive. You can tell that she genuinely wants to help you get pregnant.
After our first embryo transfer we got pregnant, but unfortunately lost the pregnancy at 7 weeks and 4 days. We had no idea we had lost the pregnancy until we went in for the ultrasound. One of the nurses came in first and had to break the news when no heartbeat showed. She brought Dr. Wells in to take a second look and to confirm the loss. We were devastated, but I can vividly remember looking up and seeing that Dr. Wells was equally devastated. It is refreshing to meet a doctor who is clearly invested in the treatment and success of her patients. I genuinely look forward to continuing my treatment under Dr. Wells' care.
What one piece of advice would you give a prospective patient of Lindsay Wells?
I would tell any prospective patient to remember to be kind to themselves and be kind to their doctor. Both you and the doctor are doing everything possible to reach a successful pregnancy. Sometimes things do not always go as planned, but that is not your fault or the doctor's.
Describe the protocols Lindsay Wells used in your cycles and their degree of success.
After our egg retrieval, we were due to have a fresh embryo transfer, but had to postpone as my progesterone levels came back a little too high and Dr. Wells did not want to risk that causing a miscarriage.
We decided to transfer (1) frozen fair/fair embryo in September 2016. I was placed on birth control from day (1) of my period and stopped after per the schedule given to me by the nurse, I did the vaginal progesterone, baby aspirin, and pre-natal vitamins along with fish oil. I was placed on bed rest for 72 hours after the transfer. After the miscarriage at 7 weeks and 4 days we had a D&C. The embryo was sent to a lab and the results came back stating that there were no chromosomal abnormalities. Blood work was ordered to see if my blood was too thick and may have possibly caused the miscarriage, but those results came back negative as well. We took about two months to heal from the D&C with no exercise or sexual activity for 4 to 6 weeks.
We transferred (2) frozen good/fair embryos in January 2018. I was placed on birth control from day (1) of my period and stopped after per the schedule given to me by the nurse, I did the vaginal progesterone, baby aspirin, and pre-natal vitamins along with fish oil. I was placed on bed rest for 72 hours after the transfer. Unfortunately both embryos did not take.
I know that each cycle was treated a little differently, but I do not remember exactly how. I do know that the final transfer is being handled completely different from the prior (2).
We decided to take a few months off before transferring the last embryo. We are currently waiting for my next cycle to start so that we may begin the process again.
Describe the costs associated with your care under Lindsay Wells.
We had $20,000 max life insurance coverage for infertility. Some costs were out of pocket but the surgery center would call to verify and breakdown the costs and then send a follow up email. Some of the costs out of pocket were labs which were out of network, anesthesia fees, medication costs. Most of the anesthesia and medication costs were covered by insurance but there was some out of pocket due.