Describe your experience with ARMS.
Employees sometimes argued in front of patients. Phlebotomists did not label vials in front of patient until I brought that to Dr Moffitt 'a attention.
Scheduling was easy. Wait time was very low.
During treatment, did you feel like you were treated like a number or a human?
Dr Moffitt provided good information, but also omitted information that I feel would have helped me make better informed decisions. He however was responsive to my concerns and had regulated lab procedures that were not being followed by phlebotomists fixed when I brought them to his attention. He provided his cell phone so I could call him directly if needed. I felt like the nurses sometime took a bit too long to respond, but that could have just been from IVF induced anxiety.
Describe your experience with your nurse.
I felt like the written protocol was confusing and hard to follow. Sometimes Tabitha took longer to respond to me via email and voice mail than expected. When my husband expressed to her that I was feeling lost and like they didn't care, she stepped up her game and was much more responsive. Whenever o dealt with Gail she was amazing.
What specific things went wrong at this clinic?
- Failed to order appropriate test
- Provided conflicting information
- Failed to convey critical information
- Failed to consider drug intolerance
How was your experience with Drew Moffitt?
Drew was a straight shooter, but I felt like his bedside manner was lacking a bit. If a patient is looking for a lot of hand holding, this may not be the doctor for them. Ultimately I had a positive pregnancy test with my first FET and we got more eggs than he expected, so I'm overall satisfied. He also responded to my calls and texts after hours and on weekends. I just always felt like a nuisance when contacting him directly. I suppose that's my own issue.
What one piece of advice would you give a prospective patient of Drew Moffitt?
Do research in advance so you know what questions to ask as you may not be fully informed when leaving the office.
Describe the protocols Drew Moffitt used in your cycles and their degree of success.
Age 38. For egg retrieval 900iu of Follistim. Lupron instead of birth control due to prior DVT. hCG. Vitamin D (6,000 IU), prenatal, Qoq10, and DHEA (25mg, 3x daily).
For FET, started with progesterone lozenges (200mg, 3x daily) and Endometrum suppositories (100mg, 3x daily). 2 Estradiol patches replaced every other day. Progesterone was only 39.4 day before transfer and he wanted it at 40, so added oral progesterone capsules (200mg, 3x daily).
Describe the costs associated with your care under Drew Moffitt.
Insurance paid everything after I met my out of pocket max of $5,000.