Describe your experience with Allen Morgan Fertility.
The clinics only strength wasyhe technology. Portal/emails receipts. Their waiting area was comfortable and neat. Other than that they were unorganized, unfriendly and unapproachable for questions. I was Told bad news in a front desk area numerous times where another patient checking in could hear if the window was open or if they walked by as it was near the exit
During treatment, did you feel like you were treated like a number or a human?
I very Rarely got to actually talk to Dr.Morgan. When I requested to speak to him about results they either would say to make an appointment (and pay my copay) or that he wasn’t available. All communication was through nurses who never explained much and sounded very irritated with the more questions I asked. I was told i would have one IVF Nurse but multiple nurses who never knew what was going on with my case constantly gave me incorrect or inconsistent Information. I visited the officd 3x a week and most did not know my name and always looked angry. I never Felt confident with what I was being told. Dr. Morgan also had terrible bedside manner.
Describe your experience with your nurse.
Kelly H was supposed to be my dedicated IVF nurse as for most part did as best a job she could. She was very caring but extremely busy all the time. Always in a rush on the phone and in person. A lot of my results calls including the call that my cycle was cancelled were made by Jennifer d. Who on their website s listed as a ultrasound tech and not a nurse. She clearly lacked any experience In how to talk to a patient or deliver bad news. The day I was Told to stop my Meds I had to call the office several times to get an answer. Around 4:30 (my results had been posted since 1 pm) she said to me “oh ya, Dr.Morgan wants you to stop all Meds and he will see you in a week” then tried to hang up withou any explanation!!! I was Crying and I said Wait what happened? She fumbled for words then said I just Didn’t respond to the Meds. ZERO compassion and most important answers or information !! My next apppointment would have only been bloodwork and ultrasound so i would not have had a chance to talk to Dr.Morgan. Yet again. There was an ultrasound tech named Diana and she was phenomenal and the only reason I stayed so long before seeking a new dr
What specific things went wrong at this clinic?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
- Failed to consider drug intolerance
- Scheduled the wrong procedure
How was your experience with Allen Morgan?
Dr. Morgan is a smart doctor and He diagnosed my endometriosis when other doctors ignored me. But he is always in a hurry, always sounded irritated with spending more than a few minutes answering questions and he had ZERO compassion. He had no idea how to treat a patient with any form of care. During an ivf consult where he told me 80% of my ovaries were covered in endometriosis and ivf was our only option. We were shocked at the price and he actually laughed & told us to think about the fact that it’s still less than buying a new car. During an SHG, he walked in , sat down and while i was in the middle of asking what the SHG results will tell him, he shoved the speculum into my vagina without warning and ignored my question. Of course i knew what was happening but he has zero tact and has no idea how to treat a patient. Most doctors will give a brief warning. . I never Saw him during my failed ivf cycle but on one occasions he did my ultrasound. He walked Into the room, didn’t say hello to me and i just felt upset the entire ultrasound because of his cold demeanor. I never Made it to egg retrieval because after 10 days of stims I didn’t respond. On day 6 of stims I knew Something was wrong because my follicles weren’t growing. I questioned The nurses but they Insisted dr. Morgan said everything was fine and no changes were needed. I was never explained by him what happened .
What one piece of advice would you give a prospective patient of Allen Morgan?
I would tell them to look eisewhere. Infertility is an Increfibly hard journey and if your doctor doesn’t make you feel confident or ease your worries it’s going to cause a lot of unneeded stress. The stress the staff caused me was unbearable
Describe the protocols Allen Morgan used in your cycles and their degree of success.
I started taking birth control pills for about 9 days, then started lupron, then I started gonal f and menopur. The explanations I was Given as to wat each did was brief by the nurse and I had To research most of it myself. I never Knew what the next steps were until they were actually happening, I was Told I was Taking the lowest dose of all the medications. Very little information which was incredibly worrisome but I was Just trying to make the best of the situation
Describe the costs associated with your care under Allen Morgan.
We were given a military discount and we paid $7800 upfront not including medications. They were in 3 checks . One was to embryologist lab, physician and cryopresertion ad storage. Once our cycle was cancelled before egg retrieval we called to pay for the monitoring visits upfront so we could get our money back. They had already deposited our checks. It took a couple of weeks to get the embryology and cryo checks back but they advised they had to wait until insurance approved the monitoring visits before we received the remainder. That took several weeks and then we owed the regular copays. The billing person Melanie was extremely kind, professional and explained things well.