Advanced Fertility & Reproductive Endocrinology Institute

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling is not offered: Not OfferedNutrition counseling is not offered: Not OfferedAdministration of shots is not offered: Not OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
West Columbia
2324 Sunset Boulevard
West Columbia, SC 29169
(803) 939-1515
On a scale from 0-10, how likely are you to recommend Advanced Fertility & Reproductive Endocrinology Institute to a friend?
Strongly recommend: 2Neutral: 29
4 assessments
  • 50% Strongly recommend (9-10)
  • 50% Neutral (7-8)
  • 0% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
229
Annual Cycles National Avg.
344
9.5
Average Doctor Score
1 doctor
4 assessments
8
Age
Treated
Success with this Doc
?
Treatment
8 Fertility Medications
Diagnosis
Anovulation, PCOS, Other
8
One cycle mid-cycle ultrasound was misread and trigger shot window was missed [at Advanced Fertility & Reproductive Endocrinology Institute]. I ran out of refills for a daily medication and had to make multiple calls to the office. Which led to having the wrong medication called into the pharmacy, wrong dose, wrong quantity. I have gotten conflicting information during ultrasounds asking if I was still taking a daily aspirin when I wasn't notified I should be taking it. I was referred to a different specialist and called ahead of time to have labs faxed over to a new office. After multiple calls, they said it was taken care of but when I went to my apt they had not received the lab results.
+ Read more
Age
Treated
Success with this Doc
?
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
8 Fertility Medications
Diagnosis
Anovulation, PCOS, Other
8
Describe your experience with Advanced Fertility & Reproductive Endocrinology Institute.
The Dr.'s are readily available if needed. The front/checkout staff has always been warm and welcoming. Appointments have been on time about 80% of the time. They do have a comfortable waiting room with WIFI that works the majority of the time. The facility is equipped to do the majority of test/procedures. I've had labs, HSG, ultrasounds, and consultations in one building. I would like the staff doing your procedures at least introduce themselves. I don't need a life story just a name and who you are would be nice. I don't want to ask you a question that is out of your scope of practice. I should add this has not been all staff just a couple people who have done this. It's such an emotional thing dealing with infertility and having a warm introduction can really ease the nerves.
During treatment, did you feel like you were treated like a number or a human?
DR Whitman has always been professional and very informative. She has been straight forward with providing me with adequate information and details. She has always taken the time to sit, listen, and address my concerns.
Describe your experience with the nursing staff.
From the beginning, I was concerned some of the staff would come in to do a mid-cycle ultrasound and they wouldn't introduce themselves. I wasn't sure if I was talking to a Medical Assitant or an actual Registered Nurse. I was in a very vulnerable position both emotionally and physically. (the mid-cycle are internal ultrasounds, legs up in the stirrups, light cover covering your bottom half). I would at least like to know your name. I was not sure who I could ask specific questions to. I was able to communicate with a Registered Nurse and did get clarification. I had issues with getting medication refills. I had multiple incidents where the wrong medication was sent to the pharmacy, the wrong dose, the wrong quantity. I eventually did call and speak with the manager and get my issue resolved. I have not had any further issues since that time.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Canceled a cycle due to clinic error
How was your experience with Gail Whitman-Elia?
Like I addressed earlier, Dr. Whitman has always been compassionate and hopeful during this process. She has been positive and always been very informative about the treatment process and plan of care.
What one piece of advice would you give a prospective patient of Gail Whitman-Elia?
Write down your concerns and ask Dr. Whitman directly. If you have questions or concerns you can always call and ask to speak to a RN.
Describe the protocols Gail Whitman-Elia used in your cycles and their degree of success.
During our first consultation, we developed a plan of care. She reviewed my previous records from my other Dr. She ordered an HSG to make sure my tubes were clear, a semen analysis to verify my husband's sperm was good. She started me on Femara and increased it to 10mg per cycle when I did not ovulate on lower doses. Dr. Whitman kept me on the 10mg dose for a couple of cycles with a trigger shot. She also found my thyroid to be on the lower end of normal and put me on Synthroid. She explained how important it was to have a good thyroid level when trying to conceive. After a few months break from treatment for personal reasons I went back and described my symptoms and rechecked my labs and adjust meds per results. She has been thorough and I'm hopeful she will help up expand our family.
Describe the costs associated with your care under Gail Whitman-Elia.
I have had two different insurances during my treatments. I have not had any problems with billing.
10
Doctor
Gail Whitman-Elia
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Advanced Fertility & Reproductive Endocrinology Institute
West Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 38
Treated
2014 - 2015
Success with this Doc
?
Treatment
6 IUI
Diagnosis
Unexplained
10
The financial counselor [at Advanced Fertility and Reproductive Endocrinology Institute] did not under how the VA payments worked. That was very stressful for us. We had such a hard time explaining the processto her. The VA couldnt get her to understand the process. So that put our treatments on hold. She made us feel astjough she didnt want to dealwith VA payments.
+ Read more
Age
37 - 38
Treated
2014 - 2015
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI
Diagnosis
Unexplained
10
Describe your experience with Advanced Fertility & Reproductive Endocrinology Institute.
The financial counselor did not under how the VA payments worked. That was very stressful for us. We had such a hard time explaining the processto her. The VA couldnt get her to understand the process. So that put our treatments on hold. She made us feel astjough she didnt want to dealwith VA payments.
During treatment, did you feel like you were treated like a number or a human?
She was caring and very comfortable to talk with.
Describe your experience with your nurse.
Very caring and compassionate.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Gail Whitman-Elia?
She is an awesome provider. She does an excellent job. She was compassionate and very truthful about our situation. Never is she doubtful aboutmy getting pregnant. She givesus hope. When medication problems arised, she was quick to respond and fix the issue.
What one piece of advice would you give a prospective patient of Gail Whitman-Elia?
I would tell them to be truthful and honest about their situation so that the doctor can truly help them concieve.
Describe the protocols Gail Whitman-Elia used in your cycles and their degree of success.
Well, I have unexplained infertility. She told me that I would benefit from IVF but at the time we could not afford that treatment plan. She worked to make IUI for our needs. But was truthful in saying shedding recommend going that route.
Describe the costs associated with your care under Gail Whitman-Elia.
Our payments were made via Veterans Affairs.
10
Doctor
Gail Whitman-Elia
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Fertility & Reproductive Endocrinology Institute
West Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
Every one [at Advanced Fertility & Reproductive Endocrinology Institute] was so caring to us always I never felt like a number there it was like home...I can't say anything other than they are the best . This clinic really cares for the patients. Holly explains everything in detail always. Shalonda is great at the front desk and the girl that takes the blood is great..She [Dr. Whitman-Elia] is committed to her patients in all aspects no matter what. I cried she always made sure I was ok before I left the clinic. She called and checked or answered all my questions.
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
Describe your experience with Advanced Fertility & Reproductive Endocrinology Institute.
I can't say anything other than they are the best . This clinic really cares for the patients. Holly explains everything in detail always. Shalonda is great at the front desk and the girl that takes the blood is great
During treatment, did you feel like you were treated like a number or a human?
She was the best. I can't say anything bad about her. She talked me through everything. She helped us have our little miracle. I love her for that.
Describe your experience with the nursing staff.
Every one was so caring to us always I never felt like a number there it was like home.
How was your experience with Gail Whitman-Elia?
She has the best heart. She is committed to her patients in all aspects no matter what. I cried she always made sure I was ok before I left the clinic. She called and checked or answered all my questions.
What one piece of advice would you give a prospective patient of Gail Whitman-Elia?
She is the best and she really cares. She is there with her heart not just for money
Describe the protocols Gail Whitman-Elia used in your cycles and their degree of success.
I can't remember
10
Doctor
Gail Whitman-Elia
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Fertility & Reproductive Endocrinology Institute
West Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
39
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
8
The clinics [Advanced Fert RE Institute] is state of the art! Everything from labs to procedures can be done under one roof...Tiffany Rn was awesome! We communicated via phone and email! She answered my questions and kept me informed....I don't know the ladies title. But she would call you back you to the back, she checked my vitals. Not very friendly . I had to speak to her first! None of staff wore name badges.
+ Read more
Age
39
Treated
2016
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
8
Describe your experience with Advanced Fertility & Reproductive Endocrinology Institute.
The clinics is state of the art! Everything from labs to procedures can be done under one roof.
During treatment, did you feel like you were treated like a number or a human?
When my husband and I met with her she laid it all out for us. She gave us hope and encouraged us to get started with treatments sooner than later because of my age.
Describe your experience with your nurse.
Tiffany Rn was awesome! We communicated via phone and email! She answered my questions and kept me informed.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Gail Whitman-Elia?
We were comfortable talking to her and asking questions.she is Very knowledgeable and she gave us hope! She explained things to us and kept US pretty much informed.The day before our retrieval she told us to pray for grade A eggs.
What one piece of advice would you give a prospective patient of Gail Whitman-Elia?
Ask questions until you have clarity.
Describe the costs associated with your care under Gail Whitman-Elia.
I'm sorry I don't remember the exact price! My insurance paid some and so did we!
8
Doctor
Gail Whitman-Elia
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Advanced Fertility & Reproductive Endocrinology Institute
West Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less